No one wants to talk about this but here we are. Prior to waxing the city I'd done waxing twice…read more Both were even less pleasant than a transvaginal ultrasound at the obgyn as it was equally exposed and embarrassing but with far more pain. Waxing the City was the first time I'd done waxing without the strips of cloth that felt like they were ripping off layers of skin along with my dignity. I love the wax-only method and have found the whole experience less painful and everyone who works there has done a great job. Sure, I wish they handed out wine before going in but considering the intimate experience I've been impressed. Highly recommend for service from front desk to the folks on the table. I've been happy every time. Even the time I went through the agony and the boyfriend's flight was delayed two weeks. Just kidding he will never stop hearing about that. The folks here know their work. You won't regret it.

Visited for the first time and Serena is FANTASTIC. I've gotten about 4 Brazilian waxes and they've…read moreall been pretty painful/long lasting. I was at EWC (another waxing facility) and had to take a few breaks bc the tar they use is insanely painful. This places uses a much softer hard wax and I was out in 20m. I felt ZERO pain the whole time. Great experience from the minute you walk in until you leave. Finally found my places!

I have been going to this location for a few years now and did not realize I have not reviewed them…read moreyet! I LOVE this spa! The locker room space is well kept and well thought out. The quiet meditative space before your treatment is so zen and has comfy chairs and neck warmers at the ready while you wait. The spa spaces have great lighting and are warm and cozy. I also love that the out front staff never push services on you. I love it so much that I got all my family gift cards for Christmas.

Excellent facility and professional staff. Scheduling can be challenging so plan ahead to schedule…read morea service. I've had several of the therapists and they are all very good

Amy of The Littlest Spa is one of the greats. This is a 1 on 1 experience. Not some big corporate…read morespa. Her services are amazing and she builds a great repoire with her clients. She is always concerned with everyone's safety. I'll be with Amy until she retires!

First time customer. Had a seasonal facial and brow wax yesterday. The spa was clean, quaint and…read morepleasant when I walked in. Amy greeted me warmly and described what my treatments would be like. My facial was thorough yet gentle. My skin looks noticeably brighter and better. My brow wax was also done thoroughly and gently. Although my natural brow shape is pretty decent, I do need maintenance and the waxing usually really irritates my skin but Amy's method was much easier to tolerate than my previous experiences. Prices reasonable and I got to support a small local business. Win win. I'll Be back..

Friendly staff, always accommodating and friendly great prices, excellent service. I have been…read moregoing there for years, since previous location.

Best threading in the Nation. You must walk in to either the a Wellesley or Framingham locations…read more There is no waiting time. Each associate has done my brows, lip and chin perfectly. Oh and the price is shockingly low. I tip 50 percent because they deserve it. If you're scared, don't do it. Stay in the 1990s. Those who want to have exceptional aesthetics; walk in to either locations. Each moi

I genuinely do not know where to begin with my experience at Skintique, but I feel compelled to…read morewrite this so that other people can make informed decisions before booking here. What was supposed to be a routine facial turned into one of the most uncomfortable, disappointing, and frankly shocking customer service experiences I have ever had. From the moment I walked in, something felt off. I was greeted by Jackie, whose demeanor immediately came across as rushed and irritated, as though my appointment was an inconvenience rather than a scheduled commitment. I tried to brush it off and assume maybe it was just a busy day. Unfortunately, things only went downhill from there. Before starting the service, I clearly explained that I wanted a facial. I repeated myself more than once to make sure there was no confusion. I even asked if what I was requesting was possible, and I was assured it would not be a problem. That reassurance turned out to mean absolutely nothing. During the appointment, I noticed that and I noticed scars (that I later found out were PERMANENT). I politely pointed it out, thinking it could easily be corrected. Instead of listening, Jackie dismissed my concerns and insisted that everything was "normal." It did not feel normal. It felt careless. At one point, when I asked for something as simple as some lotion for my hands, I was met with visible frustration. Jacqueline actually sighed and responded in a tone that made it clear I was being perceived as difficult simply for asking a reasonable question about my own service. I have never felt so uncomfortable advocating for myself in a professional setting. The worst part, however, was the final result. What I specifically asked to avoid scars, and dry skin is exactly what happened. It was the complete opposite of what I had described. I left the appointment feeling embarrassed, upset, and genuinely stunned at how little care had been taken. When I tried to express my disappointment calmly at the front desk, the situation only escalated. Rather than apologizing or offering any form of resolution, I felt subtly blamed for "miscommunication." There was no accountability. No empathy. No effort to make things right. Just defensiveness. Customer service is not just about performing a service; it's about listening, respecting boundaries, and treating clients with basic courtesy. At Skintique, I experienced none of that. I experienced dismissiveness, poor communication, and a level of unprofessionalism that I honestly did not think was possible in a business that depends on repeat clients. I rarely write negative reviews. In fact, I usually give businesses the benefit of the doubt. But this experience was so deeply disappointing that I would feel irresponsible staying silent. I would strongly encourage anyone considering facial here to think carefully and ask very detailed questions before committing. I left feeling worse than when I walked in -- and that should never be the outcome of a service that is supposed to help you feel confident and cared for. I sincerely hope management takes this feedback seriously. No client should leave feeling unheard, uncomfortable, or regretful. One star is generous.

Awesome NEW location! The New location in WAYLAND, MA, is convenient, has plenty of parking, and is…read moreclose to many stores and banks. I would suggest booking online to make things a little easier. I will be back for my facials soon

She excels in everything she does with remarkable skill. I particularly admire how meticulously she…read moreplucks eyebrows, ensuring perfect symmetry and a natural look. Her facials are truly exceptional, offering a rejuvenating experience that surpasses all others I have had, leaving my skin glowing and refreshed. Give her a try, you will love her!

As a new customer to Andrea, I was pleased to find an immaculate and clean spa that smelled good…read more Andrea spends 30 minutes shaping my eyebrows paying attention to every last detail. I have also had a facial which was relaxing and my skin looked fabulous afterwards. I look forward to my visits to Andrea and getting to know her and her services better. A true professional with a warm relaxing way about her.

I'm so grateful to Skin Studio for the care and support I received during my acne journey…read more From time to time my skin is still acne-prone, but with the right home care and regular visits for facials, I see a great improvement. My skin is calmer, clearer, and I feel much more confident. Thank you for your professionalism, patience, and truly caring approach - it made all the difference

I have been a client of Skin Studio for over 10 years now. I have seen Adriana and Irina and both…read moreare incredible at their work. They are truly so knowledgeable about skincare and have helped keep my skin acne free. It's a 10/10 experience each time.

I'm not big on the whole beauty salon thing, but I got a Groupon years ago so went for a facial…read more The owner of this salon, Dre, is hands down the most amazing person ever. She truly makes you feel like you're best friends from the first time you go and she is so genuine and knowledgeable. I truly would not go anywhere else after going here. Clean, friendly and just makes it fun (from someone who doesn't find these things fun). best experience ever!

I'm white - like pasty white - like translucent white and having waxing done on my skin can…read moresometimes be a challenge - and I usually breakout. I know that's probably TMI but it's relevant to this review. I've been a LOT of places to have waxing done, and Dre really just made a client for life. The other places (locally and non) are fantastic and I'd recommend them to anyone... with that said - for me - Dre was fantastic. She didn't rush, she took her time and really explained to me what works for my skin. She told me NOT to come back until the hair had grown in... even if it's longer than the "normal" time I'd get services done. What small business tells you not to come back? I can really see why all the folks on here have given her 5 stars. She uses a hard wax which actually hurts way less than the strips you get at most salons. It also leaves your skin less irritated and red.