Today, I broke up with my nail tech!
I've always given HONEST and THOROUGH reviews and I seriously do not like leaving one star but today was the last straw! I've been a client at the original 'Top Nails' salon for over 30 years. About 18 months ago, they relocated to a smaller "cramped" location at the opposite end of the strip where they had been for decades, then changed their name. The current owner took over years before the move and that's when it started to become a "money grabbing" business as opposed to a relaxing salon experience! They were constantly raising prices, sometimes twice a year, and always pressuring the girls to upsell you on every little thing. I used to get my hair done, my families haircuts, massages, facials, nails, pedicures, and also buy my products in house. Things started to get 'tense' in there with a male manager but I continued going because I liked my nail technician who I'd been with for 15 years. When they moved and raised their prices (yet again) my nail tech kept my rate from the increase prior, because she wanted to retain me as a client. I had stopped getting any other services there except for fills once every 3 weeks. I always call two or three days in advance to book but there's 'always' a change in front desk help (they've gone through 20 employees I know of) so obviously the left hand doesn't know what the right hand is doing. One month ago, I arrived on time only to have them tell me I have 1/2 hour wait so I waited in my car because there's no place to sit and wait for services. This past Sunday, I made an appointment for today and received a text verification, then put it in my calendar. A few hours before my appointment, I received a call from a woman telling me they made an error and my appointment time is not available and to come in earlier, or reschedule another time. See what I mean? Left hand/right hand! What kind of MANAGEMENT treats long term customers like this? There are plenty of nail salons in this area who have professional management and more relaxed facility than sitting on top of someone at a nail bar! The blame sits on the owner who cannot retain employees! Many times over the years, I've witnessed her and her family come in, sit in the pedicure chairs, and have the employees wait on them hand and foot! It's difficult to watch. On on those days, the ladies run behind schedule. She treats them like her personal property, doesn't tip, and doesn't do anything for the staff during the holidays; the ladies have told us about their disappointments. My pedicure gal who worked there for 25 years, left six ago when the male manager started stealing her tips, but she and I continued to support the older women who have worked there for decades. Of course, half of them have since been squeezed out by younger techs. This morning after the initial call, I received another call from the owner's son asking me to come back in, but when I told him never again, he sent me a text message 'berating' me for not spending more money, while telling me about their 10 other businesses! He told me what good employers they are, all while throwing my nail tech under the bus! Do yourself a favor and avoid this place! I do not recommend them.
**Note: As you can see by the scathing comments below they are indeed toxic. This comment is from the owners son who is an 'entitled' young man who will sit in a pedicure chair for hours and let 'senior' women wait on him. His response is basically the original text he sent to me this morning (which I kept) but now he's added in "erratic behavior" along with "racism" then adds a 'made up story' about my nail tech of 15 years, not wanting to do my nails, how pathetic! Who goes to such lengths to badger a long time customer?? For the most part you'd want your customers to be happy but this is a perfect example of what they do and it's a perfect example of who they are--no more needs to be said! I will post a photo of my nails this afternoon. I've been going there for 6 years for pedicures and waxing; the owner is wonderful! She 'works' in her salon, greets every client who walks through the door, treats her employees with kindness and respect, and during the holidays gives clients little gifts of appreciation. Most importantly, they're welcoming! She wanted me to switch over for years but I thought I was remaining loyal--but you can see where that got me! read more