Awesome massage! Went to Walgreens to pick up a prescription, and was headed to my regular place when I saw the sign. I parked and walked in, and the lady at the front desk was attentive and friendly. I was able to get a full body massage for an hour from CONNIE! She was so good! Professional and strong! I feel so much better and will be back in 3 weeks. Thank goodness we have a wellness place close by! Thank you!! read more

Connie gives the best foot massage, highly recommend her. Lisa at the front desk is always pleasant and accommodating. Business is clean and very quiet inside. read more

Sad to say, I will be not returning to Pure Relax in the future for massages. I was very disappointed yesterday when I booked a 90 minute massage to have it ruined the last 15 minutes of it due to the person giving me that massage drooled on my forehead which rolled down my face and into my hair. No apologies and then at the end she asked me for more tip. She was lucky she even got the tip that she got and that I paid for my 90 minute . I was highly disgusted. I've never had that happen to me before and I was so grossed out by it because I had to do errands afterwards, and I could just smell the odor on me for the next hour until I got home to shower! read more

I had a similar experience here where the massage was decent but I left a $20 tip. The masseuse started complaining that the tip was too little because I had several knots that they removed. I thought this was a generous tip, but apparently I was mistaken. I typically leave a $20 tip for all of my massages at other places and have never received a complaint as tips are not mandatory. I have noticed this in several posts from other reviewers. This tipping expectation has gotten out of control. I will not be going back to this place again. This ruined the experience for me. I would rather they raise the prices instead of asking for a generous tip. read more

I got a chair massage for 30 minutes. It was easy to do a walk-in, the prices are exactly what they list on their website. Some individuals in the lobby were talking a bit loudly and then the staff requested they were a bit quieter (thoughtful staff). The message was exactly what I was looking for. This will be my go-to chair massage place next time! I can't speak to the other services but I will consider next time I'm looking for a more full experience! read more

I had a decent massage and initially thought this could become my new go-to spot because it's so close to home. Unfortunately, like MANY other reviewers have mentioned, the staff openly shame customers over tipping. I had one of the most awkward experiences I've ever encountered after leaving a 15% cash tip. The masseur unrolled the bill right in front of me, he then said something to the owner in another language, and the owner then told me, "Next time, please tip appropriately... like 18%." This directly implied that my tip was insufficient. I was horrified to hear that. That interaction alone is the reason I will absolutely not return, and I've shared the experience with my husband who was just as shocked. We typically receive massages every other week in Burlingame, whom we stayed loyal to for almost 3 years, and to think I almost considered switching to give this location our long-term business, which you would think they would care about. The approach is very inappropriate and unprofessional. No business-etiquette and based on the owner's defensive Yelp responses to some of the reviews, she has no shame at all. Tipping should be at the customer's discretion based on their experience. If tipping is a concern for them, the business should consider adjusting its pricing rather than placing customers in very uncomfortable situations. So if you ever walk in here, be prepared to be shamed for your tips! read more

It's the cameras that are disappointing. Please be careful when you have full body massages and get all naked. The cameras are all over the place. read more

Pure Relax - Massage Near Me - South San Francisco, California

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I did the 60 minute foot massage. It was a good massage and very relaxing. My only feedback is the lady at the front desk asking me to tip more. My service was $64 and I tipped $10. 10-20% is appropriate depending on the service. Her asking me to tip more was off putting as tipping is a gesture of appreciation and not required. It was a good experience until that. read more

It was quite a good experience but needs a little more friendliness. Massage was good.

This relaxing place is very helpful as the service and the ambience is quite delightful. The masseuse are very professional and knowledgeable and helpful. I have been going there for quite some time and I've made it a visit at least once a week as it has relieve a lot of my pains and aches And suffering. I would highly recommend the full treatment with hot stones as it makes it very special and helps with the whole massage. Please, I would recommend calling for an appointment as droppings or occasionally needing to wait for an opening on certain days, especially on weekends. Because they are popular and Busy. You deserve here relaxing massage like this either table or chair. Both are available. read more

I went last week. I wasnt really happy with the service. I especially not happy with the new front desk person demanding me to tip more for ok service. read more

Excellent service! My massage took me to heaven and I was so at peace with my body thanks to Leon Xiao who did a wonderful job in massaging the sore parts of my body. He was soft and firm just the way I asked him. I would recommend Leo just let him know what areas you want him to work at and he will focus in that area. read more

Foot massage was relaxing and it tingled the nerves in my mind while also releasing tension for $56. It's a clean layout. I wish there was a closed off wall for the foot area. It's open with the front desk and window so light and entering guests kind of disturbs the attempt to turn down. Get chair and foot massage if you want neck/shoulder to be done with foot and body with food for more back during the foot session as I was told since I was expecting at least 10 minutes on the back. Other than that, wonderful massage to release foot tension! Recommend! read more

The massages here are great. The masseuse keeps at iit the whole time and is great at self targeting aore spots. Dont let the 1 or 2 stars review complaining about having to tip more than 5 dollars cause you to miss out on a great massage. You tip servers 15-20% just to bring you food and water. These folks are healing your body! You should be tipping 20-30% at least. read more

Not a great massage - neck hurting more after than before. I asked for the person to focus on my legs but they did very little on my legs spending a lot of time on my shoulders and neck which has left me with a bad neck ache. When I went to pay, I asked for some change to be able to give a 20 percent tip and they claimed they had NO CHANGE AT ALL (which I found very hard to believe) which required me to leave a 25 percent tip for a not very good massage. The person who runs the front desk is not friendly. Would not recommend read more

Went here on A monday afternoon, i walked in and was able to have a 60min massage body (without oil) it was great. Quiet environment. The masseuse are not talkative which is perfect. My total was $72 and i tipped $12 in cash which is already 18 percent, the only downside was they ask more for a tip. Just be aware of it. They will get you with the tip. Still thinking if i will come back or not. read more

I made a last-minute appointment due to some knots I've been feeling on my back. The massage itself was ok, some of the knots are still there despite a fairly deep massage. I'm not likely to come back though, as what other reviewers said about the tipping was true. I tipped (in cash) $5 which was at 14%, the masseuse nudged me to tip more, "how about $10 for a great massage?" I was honestly taken aback, gave an additional $2 which now puts the tip at about 20%, and that was my limit. The look of disdain on her face was not something I'd forget anytime soon. read more

Booked 2 full body massages ($60/hour) which were painful and felt like they went harder than needed, especially around the bones. Additionally, the guy had a runny nose the whole time, which is unsanitary. It's been 2 days and my back still hurts. If you come, would recommend doing the massage chairs or something. read more

This review is for service and price. Great pre-pandemic for the price. 4 stars then. Now it's $56/hr for a foot massage where they soak your feet and give you a massage in a chair fully clothed. Back when chair massages were $20 or so, you would give a $10 tip. That was expected. When the prices went up to $30's, you would give a $10-$15 tip. With these prices now, I would rather go to massage envy or any non-chair massage place where I can get an appropriate massage on a massage table and tip appropriately. So minus 1 star and a few less customers. read more

DO NOT BE MISLEAD! Desperate for a much needed massage and trusted the yelp ratings as they state they are "under new management" I called and the woman quoted $56 for a full body. My achy sore body was yearning for it so I went ahead and committed. Directly took back into a "room" which was basically room separators, thin ass blankets, flimsy hooks, with no stands to put cellphone/keys etc I was seen by 'Hoa' whom got raving reviews. He was very firm which was fine at first but as time progressed his technique was SO inconsistent. He worked on one arm with decent technique and the opposite arm was just a rub down with way too much oil. At one point it felt like he was just firmly massaging up and down on the same spot which I think caused my back rash! He was also sloppy! I wasn't fully covered when he worked on another body part. I felt way too exposed. As soon as the hot rocks were off my back I asked to end the session early and leave, I told the front desk my experience and she said "he has good reviews" I paid full price and still tipped him (sigh, I'm too nice) I NEVER write Yelp reviews but I would hate for you to have the same experience! HIGHLY SUGGEST going to Young again in Daly City. Prices are cheaper and they have experienced, considerate, sanitary therapists! read more

Pure Relax - Back rash after massage - Massage Near Me - South San Francisco, California

I live up the street and really needed a quick massage after weeks of stress and back pain from sitting long hours at work, my friend suggested this place. I had an hour to spare today and thought why not trying it out before heading home. I opted for a 30-minute massage in the massage chair. My initially thought was that the masseuse kept using her elbow and it was actually hurting me a lot. Decided to see the whole technique through and by the end of the 30 minutes I felt like I bought a completely new back. If you're looking for a relaxing spa day, not the place. But if you are looking to get rid of all the knots in your back, this is the place to go! Can't wait to come back. read more

Pure Relax - Massage Near Me - South San Francisco, California

My wife and I have had nothing but good experiences at Pure Relax. The staff is professional, the front desk is prompt, and the routine for the chair massage is outstanding. We've been coming here for a few years now and will continue to do so for the foreseeable future. read more

$30 for 30min and I gave $10 for tips. The beat $40 i spent this week! I'm a personal trainer who works a lot with carrying weights, setting up machines , etc. Plus I weight lift. So, poor Joy had to deal with half brick of a woman this afternoon. I wish I could communicate with her. She doesnt speak English and I dont speak Mandarin. She really paying attention to my neck and upper shoulder. 30min later, brick no more. The tension I felt at the base of my skull is gone and I could shrug my shoulders up and down with ease. Covid related. Maybe I was paranoid after being isolated and social distancing for 14 months. I feel that they can have more spacing between patrons. But, we are vaccinated and keep our mask on. So was the masseuse. Get your soft shoulder here! read more

The place is clean and quiet unless there are people who are too loud outside, I can hear it from the inside. All the employees are nice, friendly and efficient. The massage therapist are all excellent. The price are reasonable. I come here to relax by having a half an hour foot reflexology and 60 minuted body massage.. read more

Came back a second time! My body always feels much better after coming here Thank you to the front desk and the masseuse for taking care of me read more

Jenny gave me a great full body massage that relieved my shoulder muscle pain and arm soreness. I would definitely go with the oil massage with hot stones - it feels really good! Will come back for more for sure. And they are located in the plaza where you can find Philz coffee, Paris Baguette, Walgreens and Pacific Supermarket. Super convenient. read more

This place is good for what it is - a relatively inexpensive, Asian-operated place where you can get a basic massage. The staff doesn't really speak English so you have to rely on the front desk person to translate your needs for you. The massage rooms aren't really rooms - just partitions that are put up to give you a private space. If you're getting a foot or chair massage, expect no privacy at all - the chairs are just laid out in a row and you have to be comfortable with people walking by as you're getting massaged. I came here for a foot massage - the guy assigned to me was pretty uneven with his pressure - it was super light at times where I could barely feel it. In addition, he wasn't always even with how he massaged each side. For the most part though, he did a decent job and I even relaxed so much to the point that I nodded off in the middle of a session. I might try a chair massage next time - I can feel the knots forming again in my upper back and neck. read more

My wife and I booked a massage on Friday at 11 am for an hour. The place is very quiet, clean, staff friendly and informative. The nice lady at front desk let us select what massage we wanted but ended up suggesting with the hot rock. The two ladies who gave massage did excellent job worked out the kinks in my neck, back and legs. We both felt very loose after. We paid 165 for both of us and I cashed tipped each masseuse 20 bucks. I give them a 5 star and suggest you folks try it out. Don't forget to tip (cash tip) and I will be back next month. read more

I don't really put review's, but today i decided to write one because im upset after the massage . This is not the first time i had massage to this place and i always pay cash and its 80 dollars for one hour body massage i give more than 18% tip of the person who massage me. I think shes not happy with my tip because shes giving me face and not even say thank you, i came back today and its its the same lady who massage me the last time, i told her before the massage to focus on my right arm but i didn't happen. I'm unsatisfied with the massage, so after the massage i give her right away the 15 dollars which is more than 18% of tip. Same thing not saying thank you so went up to the casher to pay and the lady who massage me i believe her name is Macy is following me to the casher. I give the casher 100 dollar bill and the minute shes giving my 20 dollar change the masseuse(Macy) snatched the 20and return my 15 dollar and saying" good massage good tip" basically my 15 dollar tip is not enough. She walk out going to the back after. I told the casher shes rude and ungrateful. The casher just smiled she said my tip its not enough" and i told her tip is not mandatory, she should be happy that i give more than 18% tip . I got upset so ask the owner's number and name but she doesn't want to give it to me .I'm not coming back to this place at all! read more

Love this place. Connie is my favorite. I need to go here at least biweekly. Best place to let go of stress and start my weekend.

Sooooo pricey! Foot massage is $56!! Just drive another 15mins to Grand Ave, SSF or Millbrae and you can get an actual foot massage (with back and head) for less than $40. read more

This is my 3rd time here, but it's been awhile. I was looking for a place to get a quick back massage. I've been experiencing discomfort in my upper back area and specifically mentioned areas that need more attention. The person at the front recommend a bed and hot stones which of course cost more. I went with it. The massage room was a basic bed and had wall dividers, so you can hear everting from the front desk and all around. Nothing fancy, no relaxing music, the oil they use doesn't even have any aroma to it. I couldn't get myself to complexly relax at all actually. I heard literally everything. Not to mention my masseuse went extra hard on me and applied too much pressure on my back. I stiffened up a few times and made uncomfortable noises clearly expressing my discomfort and pain. She even went rough on my scalp. I don't understand why this place is called "pure relax" when I felt uncomfortable and treated with high pressure. I heard her breathing hard the whole time as well. At the end she slapped my back really hard multiple times forcefully wne exited the room. I thought that was funny, but also a little harsh since she was very hard on me the entire time. Not once did she ask me if it was too much, but I'm sure she felt my body stiffen as I let out painful sounds here and there. When I payed for my 45 min massage for $65 I felt that a $10 tip was fair enough due to me not having the most comforting experience, but still being thankful and acknowledged the masseuse. She smiled and took the tip, however... the woman at the front desk looked disappointed and said "next time you tip more!" She then asked if I needed change to break my larger bill and held out a wad of cash. I kindly agreed and have her $5 extra. I walked out feeling like I just got beat up and then punked! I'm normally a kind, appreciative and respectful person and only tip what I feel the person deserves. I thought that was rude! Do they only pay their masseuse tips?!? I read other reviewers mentioning the same issue and they seem to forcefully tell customers to tip more. read more

Pure Relax - Massage Near Me - South San Francisco, California

I used to come here all the time pre-pandemic and once we got vaccinated, my mom and I stopped by bc we were long overdue for a massage! Before I write this review, I just want to note that I've been getting massages for a decade and I always specifically ask for a male massage person because I think they're stronger and I do not mind a males touch. But I left feeling slightly violated. The guy, I'm sure had the best intentions, was not perverted but made me feel very uncomfortable. Let's talk about the massage first... it was really inconsistent, he would massage my right shoulder one way for a long period of time and then my left shoulder for a short period of time. He did that for other parts of my body and I was just so confused. He also rubbed me until the sheets for the longest time rather than using the oil. My mom was next to me so I could tell when her person was doing the oil snd it was a good 10 mins before me. As for why I felt violated, he kept using his body to push his hands which makes sense but all male massage people tend to avoid the crouch area to your arms or to just your body when they press. He spent a good 40 mins just pushing his crouch into my arms and I uncomfortably kept moving out of the way but he just didn't get the idea. I felt so uncomfortable and even more confused why he feels like he could do this. Overall, we wouldn't be back. I've found other spots that are more consistent and where I don't feel as uncomfortable. I know they're a small business and I feel bad writing this but this was my honest review and experience. read more

I had a very relaxing massage here. I had the 1hr hot stone massage and it was the best! The reason for -1 star is because at the masseuse was a talkative with the manager/front desk. I'm pretty sure they were talking about me hahaha read more

This ain't not Burke Williams in terms of ambiance. But man o man are the massages great here. I paid $56 for a one hour full body massage with hot stones. Ask for Hua! After a stressful week of traveling I felt all sort of kinks and knots. Hua managed to lose up my back and arms. And get rid of all my knots. Hua all noticed how tense I was in the neck area and worked particularly in to that area. The bed is warmed up so no need to worry about getting cold. The only con about this experience was the loud customers who talked on the phone for the whole shop to hear. I heard The receptions kindly ask her to keep it down. If you are in need for a massage and don't care too much for ambiance I highly recommend coming here! Ask for Hua. All your knots will be gone. And tip well! They work so hard read more

I booked appointments for full body massages for me and my mom a couple weeks ago with Lisa. She confirmed our appointment last night. We went in this morning and filled out a covid form and had our temperatures taken. We were also asked to use hand sanitizer. I felt very safe the entire time I was there. Lisa and her staff were extremely welcoming. An older gentleman and lady helped us. I'm sad I didn't get a chance to get their names, but my mom and I will definitely be back!! read more

For ethical and moral reasons, I will not be coming back here. What happened was . . . During my second visit here, the previous month, I paid in cash. I was pleasantly surprised when the cashier told me that there was a discount for paying in cash. During third and last visit, I went to the bank beforehand so that I could withdraw cash for my massage. Since the price would be discounted, I would have more money to pay the masseuse for her tip. BUT . . . after getting my massage, the cashier charges me the menu price - no discount. Okay, cool, whatever, I decide not to make a fuss about it. She gives me my change, and I give some of it to the masseuse. I honestly thought that she would appreciate it and be happy. My tip was reasonable. But when she takes it, she looks at it, and she looks at the cashier, and the cashier lectures me that the tip that I gave was unreasonable and that I needed to give her more money. I'm a passive person, and so I gave her more money. And no, she did not say thank you or express any form of gratitude. But sitting in my car, immediately after, I felt violated, disgusted, and taken advantage of. Come to find out that tip isn't even mandatory. It was many things about this experience: 1. Have a standardized policy about cash payments. 2. How rude, greedy, and ungrateful the cashier and masseuse both were about the tip that I offered. 3. ETHICS I wasn't going to write a review - I didn't want to shame a small business. But I also don't want anyone else to have my experience. I don't want anyone else to be taken advantage of and to feel shamed for the tip that they are offering, especially during these times. And you also never know what people are going through financially. Jacqueline H. wrote a very similar review on 6/19/2023, and my experience happened on 6/24/2023. I will never go back here. I initially had plans of this being my go-to place. It was a decent place, decent location, and I wanted to support a small business, but NO WAY! I am too disgusted. I advise anyone I care about not to go here, so as to not be treated in the same way. read more

Avoid! 1. One of the worst massages ever. The man's was basically uselessly spreading lotion on my back half the time, and when he did apply pressure on my arm I told him that he was the wrong place and it hurt and he insisted that it was the right place and continued to press. 2. After the massage, I gave him a 13% tip and he said that it wasn't enough. He yelled at me - in Chinese - that the payment wasn't enough. Does this place not pay its workers an hourly wage? I don't know. read more

This place is under new owners, new management, and new staff. I am so happy this place opened. They are taking the proper precautions in maintains six feet between the clients. My massage was awesome. I asked for 30m feet massage and 60m body massage, and it only cost $86. Tipped $20 bc I was so happy, I didn't even need to tell my masseuse my target areas. It's like she intuitively knew. I will definitely be coming back. read more

Had a one hour full body massage and it was relaxing Especially since it was on my lunch break ! read more