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Carol rescued me. My mother's nurse at Sharp had gorgeous hair, and I asked her for her hairdresser. Carol got me in! Yay! She shuffled me between four other people - I sat and sat. The small chat we had made seemed to be forgotten between other clients. I thought I was lucky to get in. She had asked me what I'd been doing. On our initial call I had mentioned that my mother had passed, and I had totally forgotten about my hair for the last three months, as she's been very sick before her death. So, she asked me what I'd been up to, anything fun? Well, I just got done telling her on the phone I'd been totally consumed with the estate. I told her no, my mother died and I was totally consumed with the estate. She asked me how my mother died, I told her I didn't want to talk about it. About that time she was getting done with the color and sent me to wait on this tiny bench seat that Dias have a back, but if you lean back you get dye on the whole wall. When she squeezed three people in, and had someone waiting on dye, she rinsed me out and then took the other woman back after rinsing her hair and finished styling it. I waited a long time, though she squeezed me in, I thought. So when she brought me back she asked the same questions and asked again how my mother does. I was really annoyed, but after my hair was perfect, I had no real quips. Though I had never ever been juggled like that. I had no reason it would happen again. I made an appointment, a real appointment next time. Just to get my roots touched up. I sat with dye in my hair, she took three other people. I was there two hours. When she took out my dye - it had been in my hair for way too long and my whole head felt like I wanted to itch my scalp off. I got little satisfaction from washing it out. You're supposed to wash red with cold water or it bleeds out fifty percent with hot water right down the water. I didn't mention this. Anyway, I pointed out how uncomfortable the chair is that I was parked in. I had come in both times with a Cain - and let get know it was painful for me to sit in a chair for too long, because I am scheduled to have my knee replaced, and the other is just as damaged. So, of course, I was there sitting as long as possible. After I told her that time how painful it was sitting in that chair. She sat in the chair herself and said she had bought it herself and it was very comfortable... She's something like 5'1 and she looked comfortable, it was made for a short person. She said you could have sat over there and pointed to the front, there were two people already in it. She said I could have sat in the sink area, but there were other salon workers there. One of the people that got dye was sitting in it. But there are something like three rinse chairs. While she was working on my hair, she got a call from a friend, nothing urgent, but she was animated so she was talking for 10 minutes and she pulled up some of my hair in the back, she was avoiding the hair dryer? She wouldn't be able to talk on the phone. I thought she was looking at the color or something. Then she started clipping, I screamed, she had asked me when I came in what I needed done - just a few hours before -- touch up only! She stopped talking and hung up. For the touch up, she had put a brassy burgundy, a thick stipe right through my part and then other places. It wasn't blended at all. She had to then even out my hair, which she clipped too short the time before. She dried it, I was angry! My beautiful blended hair color she had done last time - doesn't match my color at all. She told me I could come back in a few days and she'd put some blonde in - that's what she was supposed to do. She said she wouldn't charge me then, but I couldn't come back and have it done for free later. I mention - again - it took me an hour to get there and I wasn't about to spend two hours on the road to get the job finished she didn't get done. She juggles you like a clown at a circus. She forget what it is you came there for. And she's just thoughtless. She got it really right the first time, then it was like she wasn't even a hairdresser. If you hit the timing right, you'll have great hair. Time to play roulette? Perhaps, bring your own lawn chair you're comfortable in, because you're going to wait, and possibly wait and wait. Here's my hair a few days after. I had hair dye 2.5 inches from my hairline. I told her I was going somewhere afterward. I had sent her the photos. She scrubbed my face with a towel trying to get the color off. Nothing came off it was just red all over my face. I was really upset. I sent her this photo and need to unblock the phone to get that photo back. :/
Dan Coveney has rescued my hair from dry damaged short blonde into healthy vibrant dimensional locks. I highly recommend him for color, style, and hair repair!
Best hair appointment yet! I saw Jessica for base color, and balayage highlights. After the pandemic there was color correction needed from box dye. She had a conversation with me firstly to go over what I wanted and the realistic expectation she had of what could be accomplished. She took the time to understand what I wanted. She told me that after all the dark color on My hair she would get the highlights as light as the hair would lighten. Realistically it might take several sessions. My hair lightened quickly and she got the most beautiful color on those highlights because she understood the tone I wanted them to be. My hair came out exactly if not better than what I wanted. Not only that but the cut she gave me was so pretty! She is honestly the best, and can't wait to add more highlights with her later this summer.
I made an appointment to get my hair done for an event. I was scheduled for a shampoo/blow out at the mission center location. I get there and wait 10 minutes to find out the person I was booked with was not available and there was a miscommunication. The manager was kind in telling me there was a miscommunication and asked me to go to their other location which was a few minutes away because they had an opening. However by the time I got there there was not enough time for a wash and blow out. My hair was dirty because I was counting on getting a blow out done. The stylist ended up dry styling my hair while I'd was dirty and i guess it turned out ok. She didn't part my hair or Volumize it. She just curled it with an iron the way it was. The girls were nice which is why this isn't a 1 star but the whole situation was pretty unprofessional. Imagine if I booked this for my wedding. I would be left without my hair done! They didn't offer any compensation for the time I lost and the fact that I wasn't able to complete the service I wanted. If someone is booking for a special occasion that night, things need to be handled differently. I will not be returning. This was really stressful for me and I was almost late for my event. There needs to be a better scheduling system and communication. I will share the final product of my hair though. Wasn't bad! Just be extra careful and double check with them if you end up booking.
Beautiful new hair salon with modern style all around. The salon setup has one to four stations in each room. The hair stylists clean between each client disinfecting their chairs and all surfaces touched. Lisa Thai is the best I've been following her forever from different salons. I cannot find another stylist like her. Even though my hair hasn't been touched since last year, I still get compliments. I'm currently waiting for my appointment time. In the meantime, this is my current hair status... it has been almost 10 months since my last appointment.
Last year I have randomly picked Pure Salon & SPA and went there to get my ombré hair done. Jessica A. did a great job! She's very nice person and stylist, we had a great conversation. This year I came back again, and guess what? I LOVED IT! Totally recommend her and the salon. Thank you!
We scheduled two blowouts back to back at Pure. When we arrived, we were told there was no record of our appointments and waited 25 minutes for Enrique to arrive for our appointments. Mind you, we received confirmation of these appointments TWICE. Although friendly, Enrique was sloppy and slow. He was EXTREMELY rough with our hair, and used dirty brushes he used not only ON HIMSELF and other clients (we could see other hair in the bristles) but dropped products on the floor and then put them in our hair. To make matters worse, he burnt my friends face with a curling iron, didn't acknowledge it after she made a comment expressing she was in pain, and offered no help. We were extremely disappointed with this experience and hope others think twice before choosing Pure Salon Suites
I recently got my hair done here and it was great (at first) because they were able to take me last minute and right away. I was extremely happy with the experience up until check out.. she was nice, did a good job and it was quick for getting my hair dyed (1.5 hour). Before the appointment we had done a quick consultation and was told it would be $160 for the full ombre. When I went to check out, it was $200! The front desk woman said that the stylist had actually done balayage on my hair and not the ombre. Um, ok... shouldn't that have been clarified with me before she started? I would really appreciate the employees to let me know if there will be a change in price before proceeding. I was annoyed the more I thought about it. Tl;dr. Hair came out great, price was not.
After some research, and a couple call's to a few other salon's in the area. I decided to just go ahead and book a cut and color for my Mother for her birthday at one of their two locations. We have two big events coming up, my siblings are both getting married this year, one in about a week! So this hair appt was kind of a big deal! Long story short, this post isn't to make a jab at the "senior" stylist who did a box dye job on her hair and talked her ear off! This review is for Maria, the salon manager. In my 15 year's of working in high end salons myself, I have never witnessed such ill professionalism and straight up rudeness in my life! Side note, I've been cutting and coloring my Moms hair for year's, but since it was her birthday and my sister's wedding is in a week we wanted to do something special for her! As soon as she walked in I noticed right away that her hair was nothing like what we had discussed, it looked like a horrible box dye job! So the next day I call to address my concerns and to see if the man who did her hair could possibly fix it! Now in a real high end classy salon they would have done whatever it took to remedy the problem and make your client feel and look beautiful and be happy with their service. Well nope not this lady. She started by saying, "well when your mom left she acted like she liked it" yeah not wanting to be mean and rude! Then when I told her I too was a stylist, she proceeded to say all sassy " well then why didn't you just do her hair!" I couldn't believe what I was hearing, so unprofessional!!!! Reluctantly we made a appt for that following Wed for them to fix it. Ten min later I get a call back saying she talked to the "owner" who was vacationing in Cabo supposedly, and they said to just give us our money back because she wouldn't be happy with it anyways!!! What!!!! My mind was blown! She said that I could drive down to mission valley and come pick up my money! I was done dealing with this lady! If it wasn't for the super sweet girl that worked the front desk at their other location, I don't think I would have gotten my money back as fast as I did through Venmo if it wasn't for her! Save your time and money and stay clear of this salon!
Thank you Michelle for the great haircut! I got layers, and my hair feels much healthier and has more volume now. Ask for Michelle Fang ! I highly recommend.
8 months ago
Lisa Thai at Pure Salon Studio is an exceptional stylist and true color expert. Her haircuts are precise, and her color work is consistently beautiful. She is professional, attentive, and incredibly talented. I always leave feeling confident and refreshed. Highly recommend. read more
9 months ago
3 years ago
**This haircut is over a year old, but the only way out was cutting it chin length and starting over. I still look like a muppet so here we are** This was truly one of the most traumatic hair experiences of my life, and I have dyed my hair box- black. I came in for haircut for curtain bangs and long layers. My hair was damaged so I understand it may not have been an easy task, but there is no rhyme or reason to what I walked out with- Right. Before. My. Wedding. Other than my god awful bridal updo, the true disappointment was the response from the salon. I called multiple times without any response so I finally went in, and was blown off again. Beyond not offering to fix what they could, they didn't even acknowledge that this was just a bad cut, which would have gone a long way. Things happen, but not caring about those things is what lost my business. read more
3 years ago
Carol rescued me. My mother's nurse at Sharp had gorgeous hair, and I asked her for her hairdresser. Carol got me in! Yay! She shuffled me between four other people - I sat and sat. The small chat we had made seemed to be forgotten between other clients. I thought I was lucky to get in. She had asked me what I'd been doing. On our initial call I had mentioned that my mother had passed, and I had totally forgotten about my hair for the last three months, as she's been very sick before her death. So, she asked me what I'd been up to, anything fun? Well, I just got done telling her on the phone I'd been totally consumed with the estate. I told her no, my mother died and I was totally consumed with the estate. She asked me how my mother died, I told her I didn't want to talk about it. About that time she was getting done with the color and sent me to wait on this tiny bench seat that Dias have a back, but if you lean back you get dye on the whole wall. When she squeezed three people in, and had someone waiting on dye, she rinsed me out and then took the other woman back after rinsing her hair and finished styling it. I waited a long time, though she squeezed me in, I thought. So when she brought me back she asked the same questions and asked again how my mother does. I was really annoyed, but after my hair was perfect, I had no real quips. Though I had never ever been juggled like that. I had no reason it would happen again. I made an appointment, a real appointment next time. Just to get my roots touched up. I sat with dye in my hair, she took three other people. I was there two hours. When she took out my dye - it had been in my hair for way too long and my whole head felt like I wanted to itch my scalp off. I got little satisfaction from washing it out. You're supposed to wash red with cold water or it bleeds out fifty percent with hot water right down the water. I didn't mention this. Anyway, I pointed out how uncomfortable the chair is that I was parked in. I had come in both times with a Cain - and let get know it was painful for me to sit in a chair for too long, because I am scheduled to have my knee replaced, and the other is just as damaged. So, of course, I was there sitting as long as possible. After I told her that time how painful it was sitting in that chair. She sat in the chair herself and said she had bought it herself and it was very comfortable... She's something like 5'1 and she looked comfortable, it was made for a short person. She said you could have sat over there and pointed to the front, there were two people already in it. She said I could have sat in the sink area, but there were other salon workers there. One of the people that got dye was sitting in it. But there are something like three rinse chairs. While she was working on my hair, she got a call from a friend, nothing urgent, but she was animated so she was talking for 10 minutes and she pulled up some of my hair in the back, she was avoiding the hair dryer? She wouldn't be able to talk on the phone. I thought she was looking at the color or something. Then she started clipping, I screamed, she had asked me when I came in what I needed done - just a few hours before -- touch up only! She stopped talking and hung up. For the touch up, she had put a brassy burgundy, a thick stipe right through my part and then other places. It wasn't blended at all. She had to then even out my hair, which she clipped too short the time before. She dried it, I was angry! My beautiful blended hair color she had done last time - doesn't match my color at all. She told me I could come back in a few days and she'd put some blonde in - that's what she was supposed to do. She said she wouldn't charge me then, but I couldn't come back and have it done for free later. I mention - again - it took me an hour to get there and I wasn't about to spend two hours on the road to get the job finished she didn't get done. She juggles you like a clown at a circus. She forget what it is you came there for. And she's just thoughtless. She got it really right the first time, then it was like she wasn't even a hairdresser. If you hit the timing right, you'll have great hair. Time to play roulette? Perhaps, bring your own lawn chair you're comfortable in, because you're going to wait, and possibly wait and wait. Here's my hair a few days after. I had hair dye 2.5 inches from my hairline. I told her I was going somewhere afterward. I had sent her the photos. She scrubbed my face with a towel trying to get the color off. Nothing came off it was just red all over my face. I was really upset. I sent her this photo and need to unblock the phone to get that photo back. :/ read more
3 years ago
Dan Coveney has rescued my hair from dry damaged short blonde into healthy vibrant dimensional locks. I highly recommend him for color, style, and hair repair! read more
5 years ago
Best hair appointment yet! I saw Jessica for base color, and balayage highlights. After the pandemic there was color correction needed from box dye. She had a conversation with me firstly to go over what I wanted and the realistic expectation she had of what could be accomplished. She took the time to understand what I wanted. She told me that after all the dark color on My hair she would get the highlights as light as the hair would lighten. Realistically it might take several sessions. My hair lightened quickly and she got the most beautiful color on those highlights because she understood the tone I wanted them to be. My hair came out exactly if not better than what I wanted. Not only that but the cut she gave me was so pretty! She is honestly the best, and can't wait to add more highlights with her later this summer. read more
4 years ago
I made an appointment to get my hair done for an event. I was scheduled for a shampoo/blow out at the mission center location. I get there and wait 10 minutes to find out the person I was booked with was not available and there was a miscommunication. The manager was kind in telling me there was a miscommunication and asked me to go to their other location which was a few minutes away because they had an opening. However by the time I got there there was not enough time for a wash and blow out. My hair was dirty because I was counting on getting a blow out done. The stylist ended up dry styling my hair while I'd was dirty and i guess it turned out ok. She didn't part my hair or Volumize it. She just curled it with an iron the way it was. The girls were nice which is why this isn't a 1 star but the whole situation was pretty unprofessional. Imagine if I booked this for my wedding. I would be left without my hair done! They didn't offer any compensation for the time I lost and the fact that I wasn't able to complete the service I wanted. If someone is booking for a special occasion that night, things need to be handled differently. I will not be returning. This was really stressful for me and I was almost late for my event. There needs to be a better scheduling system and communication. I will share the final product of my hair though. Wasn't bad! Just be extra careful and double check with them if you end up booking. read more
Beautiful new hair salon with modern style all around. The salon setup has one to four stations in each room. The hair stylists clean between each client disinfecting their chairs and all surfaces touched. Lisa Thai is the best I've been following her forever from different salons. I cannot find another stylist like her. Even though my hair hasn't been touched since last year, I still get compliments. I'm currently waiting for my appointment time. In the meantime, this is my current hair status... it has been almost 10 months since my last appointment. read more
4 years ago
Last year I have randomly picked Pure Salon & SPA and went there to get my ombré hair done. Jessica A. did a great job! She's very nice person and stylist, we had a great conversation. This year I came back again, and guess what? I LOVED IT! Totally recommend her and the salon. Thank you! read more
3 years ago
5 years ago
We scheduled two blowouts back to back at Pure. When we arrived, we were told there was no record of our appointments and waited 25 minutes for Enrique to arrive for our appointments. Mind you, we received confirmation of these appointments TWICE. Although friendly, Enrique was sloppy and slow. He was EXTREMELY rough with our hair, and used dirty brushes he used not only ON HIMSELF and other clients (we could see other hair in the bristles) but dropped products on the floor and then put them in our hair. To make matters worse, he burnt my friends face with a curling iron, didn't acknowledge it after she made a comment expressing she was in pain, and offered no help. We were extremely disappointed with this experience and hope others think twice before choosing Pure Salon Suites read more
6 years ago
7 years ago
I recently got my hair done here and it was great (at first) because they were able to take me last minute and right away. I was extremely happy with the experience up until check out.. she was nice, did a good job and it was quick for getting my hair dyed (1.5 hour). Before the appointment we had done a quick consultation and was told it would be $160 for the full ombre. When I went to check out, it was $200! The front desk woman said that the stylist had actually done balayage on my hair and not the ombre. Um, ok... shouldn't that have been clarified with me before she started? I would really appreciate the employees to let me know if there will be a change in price before proceeding. I was annoyed the more I thought about it. Tl;dr. Hair came out great, price was not. read more
5 years ago
After some research, and a couple call's to a few other salon's in the area. I decided to just go ahead and book a cut and color for my Mother for her birthday at one of their two locations. We have two big events coming up, my siblings are both getting married this year, one in about a week! So this hair appt was kind of a big deal! Long story short, this post isn't to make a jab at the "senior" stylist who did a box dye job on her hair and talked her ear off! This review is for Maria, the salon manager. In my 15 year's of working in high end salons myself, I have never witnessed such ill professionalism and straight up rudeness in my life! Side note, I've been cutting and coloring my Moms hair for year's, but since it was her birthday and my sister's wedding is in a week we wanted to do something special for her! As soon as she walked in I noticed right away that her hair was nothing like what we had discussed, it looked like a horrible box dye job! So the next day I call to address my concerns and to see if the man who did her hair could possibly fix it! Now in a real high end classy salon they would have done whatever it took to remedy the problem and make your client feel and look beautiful and be happy with their service. Well nope not this lady. She started by saying, "well when your mom left she acted like she liked it" yeah not wanting to be mean and rude! Then when I told her I too was a stylist, she proceeded to say all sassy " well then why didn't you just do her hair!" I couldn't believe what I was hearing, so unprofessional!!!! Reluctantly we made a appt for that following Wed for them to fix it. Ten min later I get a call back saying she talked to the "owner" who was vacationing in Cabo supposedly, and they said to just give us our money back because she wouldn't be happy with it anyways!!! What!!!! My mind was blown! She said that I could drive down to mission valley and come pick up my money! I was done dealing with this lady! If it wasn't for the super sweet girl that worked the front desk at their other location, I don't think I would have gotten my money back as fast as I did through Venmo if it wasn't for her! Save your time and money and stay clear of this salon! read more
5 years ago
10 years ago
Thank you Michelle for the great haircut! I got layers, and my hair feels much healthier and has more volume now. Ask for Michelle Fang ! I highly recommend. read more
5 years ago
7 years ago
Amazing salon, Shannon is the best hairstylist I have ever had! Hair expectation goals to the fullest. Super friendly receptionists and honestly made my whole experience amazing!! read more
8 years ago
5 years ago
8 years ago
10 years ago
Love this salon it is welcoming and friendly! Martin is very professional and the other receptionists too :) My service was with Lindsay she knowledgeable friendly fast ( i really don't enjoy being at any salon ) so she made it wonderful best of all LOVE my hair Thank u!!!! read more
5 years ago
6 years ago
8 years ago
7 years ago
7 years ago
9 years ago
My friend gave me a spafinder gift card which doesn't have a big selection of locations that do mani/pedi. I was a little hesitant to come here based on the mani/pedi reviews but I'm so glad I came. I was greeted with a warm welcoming smile on arrival. The place is really nice and clean. The nail salon is inside in the back in a quieter more dimmed setting. Cathy was really sweet and did a great job. She was very gentle too. On my way out they were also very nice and great. Felt really good. read more
9 years ago
8 years ago
8 years ago
I love Dalon! It took me lots of trials and money to find the perfect person to turn my super black hair light. I am so lucky I found Dalon at Pure she managed to give me the perfect balayage on the very first try. I will never trust anyone else to color my hair. read more
8 years ago
This was my second time visiting Jessica at Pure Salon. She was so patient and made sure I was comfortable for all 4.5 hrs of work on my hair. I have very thick hair and wanted a caramel balayage, Jessica got everything absolutely perfect. She surpassed all my expectations with the cut and color and even took time to curl my hair at the end. I would recommend her to all my friends. Thanks Jessica! read more
7 years ago
8 years ago
I got my haircut by Hannah, shes new but amazing!! I asked for dusting to get rid of split ends without getting rid of my length and she did such a good job! my hair feels soft and healthy! Go to her, shes great! read more
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