Awesome products, good prices, and the best customer service! I love these guys!! And I LOVE my hot…read moretub!

We bought a Nordic Spa two-seater from Balanced Spas this summer and the entire experience was…read moreextremely stress-free and actually pleasant - all because of Matt's wonderful customer service. I've called and stopped by a few times since then with questions and he is always so helpful. In shopping around to get the best deal for us I also learned that several of his policies are more to the customer's advantage than Pure Spa's are (such as not charging to remove your old spa). If they have the size and style spa that you like, you can't go wrong buying here.

Mark was an exceptional technician. I had a hottub from out of the area. The part would have been…read moredifficult to find, so he rebuilt the original heater and valve- and quickly. My spa is as good as new. He's honest and fairly price. I appreciated his professionalism and his advice on spa maintenance. I highly recommend him!

From the owner: Specializing in: - Spas & Hot Tubs-Repair & Service…read more- Spas & Hot Tubs Authorized dealer of Artesian Spas & Core Covers Serving Humboldt County since 1999

Jeff was recommended to me by another spa company since he is the only one in the area that works…read moreon gas hot tubs. I bought a house that had a very, very old hot tub in it and was not very optimistic that it would get up and running. I had him come take a look to see if it was worth fixing or just having him replace the whole thing. He was so positive and upbeat about his abilities with it and what would need to be replaced. He gave me a list of parts and where to buy them cheapest online. Once they arrived, he was over the following week and got to work. He was able to get my tub up and running! I was very impressed. On top of skill and knowledge, he's also an all-around friendly guy. Would 100% recommend.

Jeff is very responsive and creative. He is pleasant to be around and helps me understand what the…read more issues might be as he works on the hot tub. I recommend him most highly!

I regret to have written an angry review about Vector and pool therapist, Tim Braten. It was a…read moremistake. Except for these two occasions Tim has been great! For years he has created devices that help my hand arthritis. I have enjoyed conversing with him. all these times he was very nice to me. Except for that one Tues. at the beginning of the month when he got angry when I expressed my opposing opinion of the Covid pandemic scare; and three weeks later, after the pool had been fixed, when I thought I should be very careful to wear mask and shield the way he [and Vector] required. I was very surprised when the phone call from Tim told me that I had been "non-compliant"! And that I was being discharged! It was a few days later, that still hurting, I wrote my first angry review. I still don't know what I did that day, which still puzzles me, BUT I am sorry to have written my review about Tim Braten. AS I said, "Except for these two occasions, Tim has been great!" The enormous number of times he has been a great therapist [ 5-five stars!) and enjoyable to talk to, far outweigh two bad days. Therefore, I am amending my first Yelp review!

This review is actually about the office staff. I only went to Vector about 3 or 4 times before I…read morefound I out my insurance paid more if I went some place else, so I didn't see the physical therapists enough to write an accurate review. I called the other day because I found out they never billed my secondary insurance. The call started out nice enough & I was put on hold while the woman looked up my info. When she came back on she told me (kind of aggressively) that I didn't give her the info & they had sent me bills that I had never responded to. I (politely) let her know that I DID give them the info & I only got the one bill otherwise I would have responded sooner. Regardless, I need my secondary billed & can I just give her the info so they can do it? She completely ignored the fact that I wanted to give her my info (so they could get paid) & proceeded to berate me & say there was no way I gave them the info & yes I did get the bills. I am organized, almost to the point of being obessive & I stay on top of my bills. I know what info I did give & what mail I recieved & I don't need some rude woman telling me otherwise because, like most people, I find it very insulting. I started getting defensive and told her again, that I did give them the info & I didn't recieve the bills. She interrupted me & kept telling me I didn't & kept trying to argue with me about it. At that point, I admit, lost my patience & yelled at her to just take the damn info which she finally did. Then she started going on again about how I didn't give her the info & how she had to do all this work now to submit it. I interrupted her & yelled at her was there anything else she needed to submit the damn claim or was that all? She mockingly laughed & said thank you, then hung up on me. She didn't even give me a chance to ask for her name or get a ref#. Which I wanted, since I highly doubt she will actually do anything & I really wanted some proof that I had called & gave them all the info they needed. This woman's attitude ensured that I will never return here & ruined the reputation of Vector (at least in my mind). I will also tell everyone I know not to come here. I was intially very polite & I was annoyed, but not upset they didn't have the insurance info. This woman made a mountain out of a mole hill & she could've handled the situation completely different with very different results, but she didn't. I hope anyone considering going to this office will read my review (despite how long it is) & reconsider.

Stole $10k with a promise to start work to build our pool. After being paid they decided they…read morewanted to cancel the contract and have since refused to pay us back. They keep making excuses telling us they will pay us back but when it comes time to doing so, it's one excuse after another (oh we got delayed with a pebble pour, oh my car broke down etc etc). We are now taking them to court to seek damages. Will update if this is resolved. By all means, stay away from this scam. Also, they don't have a valid license to operate. The paperwork they showed us shows their license expired. Yet they continue to operate it seems. Finally they insisted I pay Filiberto - the "cousin" instead of their business account. Red flags should have been evident. Message me for more details - I would be happy to share my experience. Will also make the BBB aware and the state board.

Made an appointment with them to come and do estimate. No show, no call, no nothing. Not sure I…read morewould want someone like this ripping up my backyard.

I'm a pretty demanding customer. I ask a lot of questions, I want to understand what's being done…read moreand why, and I don't just write checks without knowing what I'm paying for. I have one of the largest pools in Eastridge Hills (31K gallons)...just moved in a year ago so things were a bit tricky. Emilio handled all of it like a pro. He's the REAL DEAL (I.dont.leave.reviews.!). He came out to assess our pool/spa system, explained clearly why the existing control board wasn't compatible with our equipment, and walked me through the options WITHOUT upselling me. We went with the AquaLink upgrade! System works beautifully. Everything's connected to the app, equipment is programmed, and he demonstrated it all before collecting a single dollar. Honest, knowledgeable, patient with a lot of questions, and genuinely good at his craft. If you've got a pool or spa in the area, don't overthink it -- call Emilio. -- Dave B., Fairfield CA - Eastridge Hills

I had a leak that needed to be fixed. Emilio responded quickly and luckily had availability and…read morecame out the following day. We exchanged a few messages, he was able to diagnose the issue via pictures and his price was excellent. He fixed the issue and was able to get the equipment running in time for a graduation party we had planned for the weekend. I'll definitely be calling him for future work and would recommend him to anyone needing help with their pool!

Solid gym, has all the amenities (pool, hot tub, sauna, steam room, classes) that other local gyms…read moredon't seemingly offer. Could use a few more squat racks honestly. Love working out with the trainer Dave, he's great and really supportive and knowledgeable while motivating you to the fullest extent possible. The only downside I have to say is that with all of the classes offered, a lot of times it is hard to find the space I need for my workout in the mornings unless I want to drive between the two locations to access the amenities and gym space in the same session.

3 stars only because the customer service is so poor. The men who work in management & membership…read moreservices unfortunately are quite rude and hostile. It seems like the business is struggling financially and there may be some residual stress affecting their treatment of members. Front desk people are super friendly and welcoming however.