We called a few days ago to book a cleaning and said we were looking for two cleaners. We were told…read moreit would be 1.5 hours for $150 ($50 per cleaner, per hour). The arrival window we were given was between 9-10 AM. Though we were told that we would be notified 30 minutes prior to the team's arrival, we didn't receive any texts. Today, Esperanza arrived alone at around 9:55 AM and said it would be $150 for 3 hours. Though we expected 2 cleaners for 1.5 hours, we agreed. Esperanza told us later after 2 hours of cleaning, that the kitchen and living room would take 2 hours instead of 1, so our total would change to $200. This was a little unexpected but we agreed to this too. However, she finished after a total of 3 hours of cleaning, she didn't need the additional 4th hour. But when we were about to pay, she charged us $200. We ended up paying $180 but she did maybe an extra 5 minutes at most, not a full hour, for the extra $30 we paid. Esperanza was nice and she cleaned our place well. We just weren't very satisfied with how what we agreed on, and expected, kept changing. Also, I'm not very sure if they take out the trash or not. When I asked, Esperanza agreed, but she looked a little surprised, so I guess this is one extra thing I was left wondering about.

***** Edited to add, Maid in Orange reached out to me yesterday to apologize and take full…read moreaccountability for the ways their office staff dropped the ball. Happily changed my original rating of 3 stars to 5 stars and am looking forward to my next cleaning! ***** Let me start by saying that Karen did an excellent job - 5 Stars!!! However, I would give the office 1 to 2 Stars. I've used Maid in Orange off and on over the past 4 - 5 years and often recommend them to friends. For this particular visit, I booked one technician for three hours, with an arrival window of 2:00 - 5:00pm. Both the website and the reminder email make it VERY clear that this is an "arrival window" and not the actual hours that the technicians will be in your home. So, I planned my day around being home at 2:00. You can imagine my surprise when my teenage son called me at 1:25pm to tell me that someone was at the door to clean our house! For this particular visit, I did not want my entire house cleaned, I only wanted specific rooms/areas done. Because Karen arrived when I wasn't home (and because my son didn't know which areas of our home I wanted her to clean) she ended up cleaning and moving things that I didn't want her to touch. And thus, 15 minutes of the time that I paid for went to waste. Again, this was NOT Karen's fault, she said the office sent her. Honestly, I would have let this go and not written a review at all, however, I called the office at 1:30pm two days ago and still haven't received a call back. Also, in the past, I have always received reminder texts in the days leading up to my cleaning appointment and usually receive a text or call to let me know that the team is on the way....this time, I did not receive any of those texts. Perhaps there has been a change in ownership or office management??? I can recommend the Maid in Orange technicians but am disappointed with the customer service. When a customer calls your business to let you know that you've made a mistake, a returned call is the bare minimum.

Let me start by saying the cleaners I've had consistently for the past 6 months have been nice and…read morearrived on time (Franciela is wonderful). However I have had a few hiccups over the past few years since I've used their service. Nothing I couldn't get over and that they didn't try their best to correct. I'm pretty easy going and understand stuff happens. What is leading me to write this review today is how their management handled my particular situation as a loyal patron of a few years. I have had a biweekly cleaning scheduled consistently for the past 6 months. Haven't asked for much change and always get my two cleanings a month - same day, same time. I asked for an EXTRA cleaning this month, so I wanted them to come MORE. The way they entered into their scheduling system deleted my current scheduled time. So to my surprise after I woke up early and spent an hour prepping them to show up at 8 AM, no one came. I called and asked what was going on and I had to follow up twice. They said I wasn't on the schedule until the 29th! I told them I needed it done today and they could not find a way to make that happen for me after I have probably spent close to $10k with the over the past couple years. I have 3 small children so it's not the most convenient to have services like this canceled and then rescheduled. Plus I stripped all my beds and picked up everything for them so they could do a deep clean, all for nothing. Instead of offering any resolution other than "we are sorry, we don't know why this happened", I was pretty disappointed to say the least. Needless to say I will be providing my business elsewhere.

I asked for a deep cleaning of bathtub and kitchen sink. Lao and her friend did a fantastic job. I…read morewas very satisfied and would recommend to use this service. They asked me to give them credit card info before the service, which was a bit suspicious, but it turned out it was fine.

Sofia and her crew did an amazing job! They didn't miss one single spot! They went above and…read morebeyond! They were so careful and thorough that they even noticed that there was an important insurance card in the trash in my Son's room and handed it to me! I'm happy to have chosen Sofia's House Cleaning! Their price was very reasonable! I most definitely recommend Sofia's Cleaning! I will be calling them every month to come and do the cleaning for me! I Give them a Five Star rating!!!

Overall, I thought the service was just okay for the price, and I probably wouldn't hire them…read moreagain. First, I was quoted $300-$400 for a move-in cleaning, plus an extra $30 to clean two high-ceiling windows after I sent photos. Once they arrived, the quote increased to $450. Second, we had agreed on a specific arrival time, but when I reached out to confirm, she changed it. Thankfully she honored the original time after I pointed it out, but changing the appointment time without asking the customer first was frustrating. Third, the two high-ceiling windows were never cleaned, yet they still expected full payment. When I asked if the total could be reduced to $400 as a courtesy, I was met with a lot of pushback. She then offered to have her husband come the next day to clean the windows for $100, even though I had originally been quoted $30. Lastly, the cleaning itself was only okay. There were still a few missed spots throughout the house. My advice would be to be cautious of very low initial quotes, because the final price may end up much higher than expected.

Immaculate. PinkMaid is the real deal…read more Communicative, timely, fair pricing, and 5-star cleaning. They were professional from start to finish. I requested a deep cleaning service through Yelp, Rebecca reached out and booked me straightaway for the next available Saturday. On the actual day, Rebecca and a helper were prompt and kept the cleaning within the 3-hour window I requested. Both upstairs and downstairs were deep cleaned, making the home feel absolutely new. I mean everything was spic and span. I've gone with other cleaning services before, and not one have been as flawless as PinkMaid. From the level of detail in every tub, sink, and countertop to the nice little bow tie touch on our TP rolls, they're the real deal. Goes without saying, but I'll be booking with PinkMaid again! Thanks for an excellent service, Rebecca and team!!

I've tried a few other cleaning services, but PinkMaid has been the best. They really take care of…read morethe little details and are so thoughtful. Amber and team did a fantastic job with our deep cleanings and were lovely to work with.

I hired this company for a full-house cleaning. In addition to the base interior cleaning service,…read morethey charged an extra $90 for exterior window cleaning on the first floor only, despite my home being a two-story property. No quote or estimate was provided before the work began, which left me surprised by the final bill. The outdoor window cleaning was visibly substandard. The owner never appeared, only workers were sent, and I was then pressured to pay the full amount of $530 on the spot. The experience felt transactional rather than service-oriented, with little regard for communication or customer satisfaction. I would not recommend this company. Customers deserve clear pricing upfront, consistent quality, and professional conduct, none of which were delivered here.

This was my first experience working with Laura (owner) and her team. The communication was prompt…read moreand professional. Laura gave a reasonable price quote for the work to be done. She came to my home for a free estimate and we discussed what I was looking for and what they offered. She was able to give me a next day appointment. Her team (2 people) showed up on time, were polite, and did a great job. Laura met me for a final walk through after the work was completed as she desires her clients to be fully satisfied. I was very pleased with the outcome one and would highly recommend her and her team and look forward to working with them again.

The cleaning was incredibly thorough and detailed. I gave this as a gift to my mom, who is very…read morepicky when it comes to cleaning, and she absolutely loved it! When I went to her house after, I could immediately see the difference. They did an amazing job. I highly recommend this company

Honestly, I couldn't be happier with the service! Being a first-time mom, I needed some extra help…read morearound the house. This was my first time using a cleaning company, and the results blew me away. Katty and Leidy were amazing! They were incredibly helpful throughout the booking process and even checked in while the team was cleaning to make sure I was happy with everything. The crew arrived on time, was super friendly, and did a fantastic job. Thank you so much! Highly recommend!

Maru's cleaning service SUPERSEDED my hopes/expectations!!! My home ( 2 story ) hasn't been this…read moreeye appealing/cleaned this well, since we'd moved in!!! I HIGHLY RECOMMEND this cleaning service with 10 stars!!!

MARU and her team did an impeccable job! They truly focus on the details, and when they say deep…read morecleaning, they mean it--they didn't miss a spot. My boss's home is huge, and I was honestly surprised at how thorough they were. We'll definitely be having them back for regular cleanings. The team understood our request to use only organic, safe products and communicated well throughout the process. Overall, we're very happy with their service and will be using them again!

This company is great. We have tried numerous companies in the past, and no one beats the service…read morethat we got today. 3 girls total... from the bathrooms, to the kitchen, bedrooms, walls and floors. They even cleaned the air vents in the bathroom. Windows, mirrors, furnature and more. Very happy with there service and I would recommend them to anyone looking for reliable service and people you can trust. Thank You! Esta empresa es fantástica. Hemos probado numerosas compañías en el pasado, y ninguna supera el servicio que recibimos hoy. Fueron tres chicas en total... se encargaron de todo: desde los baños hasta la cocina, los dormitorios, las paredes y los suelos. Incluso limpiaron las rejillas de ventilación del baño. Ventanas, espejos, muebles y mucho más. Estamos muy contentos con su servicio y los recomendaríamos a cualquiera que busque un servicio confiable y personas en las que pueda confiar. ¡Gracias

Paid $340 for a move-in deep clean, which was supposed to include scrubbing the tile and grout…read morethroughout the house. They did scrub, but didn't have the right equipment to actually deep clean the grout, so it still looked dirty afterward despite the effort. They also used up most of a bottle of bleach cleaner I had out in the bathroom without asking first, surprised they had to resort to using my cleaner rather their own supplies. I also had to go back over the laminate floors myself with a cleaner and microfiber towel since they weren't actually clean; the bottom of my feet kept turning black as I was walking across the floors. Felt like the service oversold what they were equipped to deliver. Disappointing for the price, and I wouldn't go to them again for a deep clean. They asked for an inspection after 6 hours of cleaning, at which point I decided not to have them redo anything.

Mayra is AMAZING!!! We just bought a condo that was in rough shape and she and her crew helped…read moreclean it up once we got everything painted. Check out my before pics of the shower!!! I tried cleaning that stain out of the shower with cling bleach, bartenders keeper and even tried a reddit hack that failed and couldn't do anything to get that stain out. Then Mayra comes in and works WONDERS!!!! She was very flexible on what needed cleaning and just so nice. I highly recommend!!!

Mayra was super responsive and was able to clean our new home for us on a days notice. She is very…read moremeticulous, responsive and on time. Highly recommend!

Mike at Dirt Busters did an amazing job cleaning our carpets. Confirmed the appointment the date…read morebefore. Texted an ETA the morning of. And our white carpets look brand new! Would definitely use Dirt Busters again!

Hired the team for deep cleaning (I mean, very deep cleaning!)…read moreThe team did a fabulous job with the cleaning...very thorough and got all the corners! Mike came next day for carpet cleaning and tile and grout cleaning. WOW! Felt like a new space! Mike is very prompt with communication and so easy to work with Very accommodating with change in schedule. Definitely will have them again!