PuroClean cancelled the day before they were scheduled to arrive and the day we were scheduled to check into a hotel and put our dog in day care. We wanted more flooring choices. The Project manager told us it would be best if we go buy the flooring. We bought the flooring and notified them They stated the contract was "invalid due to the alternation of purchasing materials and a lot of back and forth on the project" They stated "the insurance paid for the hotel possible because they were under the impression we were using the money to fix from the water damage not remodel the bathroom." The insurance company was paying for the hotel based on the estimate Putoclean completed. This comment was rude, totally unprofessional, not true and had nothing to due with us buying flooring. The project manager didn't represent the options within the contract in a timely manner. He had no sense of urgency in providing other flooring samples. They simply wanted to get in and start working without the securing all the materials first. We wouldn't recommend PuroClean. read more

PuroClean Emergency Restoration - Damage Restoration Near Me - Anaheim, California

See all

Responsiveness great and easy to deal with to resolve any work. Very professional and honest people. Dany great person to deal with.

I just recently had an unfortunate and unforeseen incident happen at my home where my main water line coming into the house bursted, causing a substantial amount of water/flood damage to my garage structure and everything related and close proximity. PuroClean from Anaheim was actually the first and default choice for All State Home Owners Insurance, as their pick for remediation resolution. I can see why as on the three times they came out: survey and inspection, setup drying equipment and on-site work, and then removal of equipment and post-work final inspection. All was done seamlessly and professionally. Never once did I feel any sort of shadiness or anything like that. I came in contact with four of their workers and each and every single one of them showed an aptitude for customer satisfaction, integrity, and were knowledgeable with being able to answer any questions I had that helped me feel comfortable and confident that this was the right choice going with All States pick. I would like to specifically mention the techs names that I know are legit, dependable, and most importantly, trustworthy! Thank you Chris, Tau, Dorian, and Senior for helping a bad day turn out with the glass half full and thank you PuroClean Anaheim for hiring these guys. Please keep this high standard of employee professionalism and competence, because I know it is rare to find people of stand up integrity, as a whole and as individuals within the whole in the field service business. Use PuroClean, specifically only this location as I am not sure other locations will feature genuine competent techs who are honest and helpful to your own unforeseen situation. But with this location, particularly if you get these techs assigned to your incident event, then I give a strong recommendation to let them transform your bad day into a good one. Cheers and thank you PuroClean and the four dudes (Chris, Tau, Dorian, and Senior) who were essential to give me the motivation to type this. Yes, they were that good and left that level of significance of an impression for me to be compelled to share it with whomever it may be of use. Hope this helps like it did for me, cheers. 01/20/2023 read more

PuroClean Emergency Restoration - PuroClean Service Truck - Damage Restoration Near Me - Anaheim, California

My parents' home caught fire when they were getting their roof redone last year. Puroclean basically rebuilt their home. It was taken down to the framing. Danny and Octavian are SO amazing. They were so patient with my parents and were always so easy to contact. The communication was great. They did an amazing job with the rebuild and I am truly grateful to them. The one thing that was a let down was the guy that was in charge of my parents contents of the home was a bit rough and some sentimental items were damaged. But, overall I highly recommend Puroclean. read more

See all

Chris did a great job coming right away and removing all the water damage effected areas for us. Reliable and professional work. They set up dehumidifiers and filters to dry and clean the air of the effected areas. Thank you for your hard work. read more

PuroClean Emergency Restoration - Damage Restoration Near Me - Anaheim, California

Had a nightmare with Service Master of Huntington Beach and another crappy restoration company out of Laguna Hills. Puroclean and Oscar came in to save the our home and built it back better than before and on budget. They handled working with our insurance and had everything approved on time. Every step of the way, from mitigation with Oscar and rebuild was handled professionally. Can't thank Oscar enough for the great communication during the whole process. Satisfied for sure! You will not regret hiring Puroclean of Anaheim. read more

Anyone knows that you are having a really bad day when you have to call a restoration company. You don't know if you'll get someone who will not only listen to you, but actually do the job correctly and, to your specifications. Marc and Octavian had the job of taking my mother's water damaged home and making it look like it was exactly the same house. You see, my mother has dementia. Any radical changes in her environment can effect her negatively. Octavian and his team not only did a great job of replacing the paint, carpet, and flooring either exactly or similar to what was there before, but they did seven areas of her house in seven weeks! She's back in her completely clean, updated home that to her, looks exactly the same. It was a tough brief but Marc, Octavian, and their team did an excellent job! read more

The response time by PuroClean was exceptional. Chris was professional, timely and delivered on the service they promised. Overall excellent work. Highly recommended. -Frank read more

Had a water leak from a faulty shower pan in the master bathroom that leaked through the master bedroom. My insurance company referred me to Puro Clean and they arrived to my home the same day. They packed up all or belongings in both rooms before abatement arrived. Since day one that have been on top of the leak and made sure room & bathroom was dried out completely before the remodel. read more

Puroclean sent out chris to assist with my water damage in the kitchen. He extremely was professional and informative. He made sure everything was dry. I definitely recommend him and this company, I also enjoyed how much information he was able to provided for tips to be able to avoid for the future. read more

Our toilet tank cracked in our upstairs bathroom flooding the bathroom and sending water through the floor to our downstairs guest room/ den. We were extremely worried about the wood damage to our historical 1915 wood floors and the damage to the upstairs bathroom. Chris and his team were amazing, they were efficient, knowledgeable and very courteous. In addition to doing an amazing job with the clean up they were able to save my floors and worked with our busy schedules to get the cleanup completed in a timely manner! One of the contractors who had come by was so impressed with their work, he asked for their info. It's reassuring to have such a great service when faced with such household accidents. I'm truly grateful to Chris and his crew and will recommend their services to any individual faced with removal of water, mold and cleanup. Thank you Chris/Puro Clean of Anaheim for such wonderful service!!! read more

Danny and Octavio are literally the blessing in our lives. We had an unfortunate accident which damages the flooring and walls. Danny and Octavio were really great with coordinating the project, They were at my property time to time to investigate and follow up with their staff to make sure the work was being done appropriately. I was very stressed and I shed tears when this happened to us. However, Danny assured me that he will take care of us and he did: He kept his word. Even after the project was completed, we had small issue and they came right back to assure me it will be fixed, and one more time they kept their words and made my home beautiful. They treated us like their own family, the quality of their work, the detailing is commendable, they are great people both professionally and personally. I recommend Puro Clean with strong 10 Stars 5 starts are just not enough! read more

Where Do I Start To Write How Pleased I was With Chris? He Was The 1st Person I Dealt With,For Our Repairs. He Is A Hard Worker & Very Faithful To His Job. He's Very Dependable. He's Well Appreciated. He's My Favorite Person,Of All The Different Companies That Have Done Repairs In Our Home. May God Bless Him. Puro Clean Is A Great Company. read more

Chris was very helpful throughout the process. He was very patient, informative, and very kind. He answered any questions or concerns we had, he explained everything very thoroughly and helped us feel at ease while he was in our home. Giving Puro Clean 5-stars for the exceptional customer service we received. read more

Chris from ProClean was dispatched out the same day we called to get emergency service for water damaged to our home in the hall closet below our stairs. He was very detailed and explained everything that he was doing to ensure a peaceful mitigation process. He started the mitigation process by removing the point of damage(carpet) and set up dehumidifiers to the dry out process. Chris new exactly what to do from the time he saw /examined the damage. ProClean is the only clean up service I'll be using from here in our. Professional, easy to contact, & reliable. read more

Had kitchen and garage water damage. Home insurance got these guys and might i say they did exceptional work. Starting from inspection to installing the containment area, and picking up equipment afterwards. It was a smooth, clean process. Was very impressed with how organized and knowledgeable their team was, special shoutout to Jesus, Edgar and Chris for taking care of me. Thank you Puro Clean! read more

Dropping a line to let you know how pleased we were with Chris and Nick! They showed up when they said they would ,very informative about the process very knowledgeable how to perform the procedure, had all the right tools and machinery .. Was very respectful of our home , cleaned up the entire area they worked in . Being self employed for 35 years as a General Engineering Contractor, These 2 gentleman are a great asset to how you run and conduct your business! I would be proud to have them working for me. read more

Chris from ProClean was dispatched out to my home the same day we called to get emergency service for water damaged to our home in the kitchen and dinning room. He was very detailed with everything that he was doing to ensure we had a smooth mitigation process. He started the process by setting up blower and dehumidifiers to the dry out process. Chris new exactly what was needed when he access the damage. ProClean is the only clean up service I'll be using from here in our. Pro-fessional, easy to contact, & reliable. read more

Chris did an amazing job!! He was very informative and made the process a lot easier.

We had a leak from the ceiling that came from an upstairs shower. Was referred to Puroclean by my insurance company and was genuinely surprised by how attentive, helpful and personable they were. Chris was a great help and was very knowledgeable. He was able to share what the situation was and what the next steps were. Chris made the experience easy to understand and easy going, like talking to a friend. I appreciated his efforts to try to save the tile at first and made the escalation to demoing the shower a given since days of trying to dry the floor without demoing the shower yielded low drying results. Hey at least we tried. Dorian and Edgar were also part of the team and were also helpful when they came to do their initial inspection of the leak. Overall, the team made it an easy process. Thanks Puroclean for all your hard work and for drying our floor and saving the integrity of the wood. read more

I would highly recommend PuroClean. The experience was great overall. Our technician Chris made the process very easy. He answered all my questions. He was very professional, personable, knowledgeable and informative. Thank you, Chris! read more

I have worked with puroclean of Anaheim on many occasions and each time they are extremely responsive and get the job done right. Christopher is great and keeps in communication to let me know what's going on throughout the process. read more

Chris did a good job on the water damage clean up for our house. He explained everything to me clearly.

Our toilet overflowed and we needed our restroom and kitchen to be mitigated. Chris and his team were referred by our insurance and were very responsive. The on-site crew was very hard-working and Chris kept us updated on the progress. I was very impressed by this company. They finished faster than we thought. We appreciate them helping us pack some of our items. :) read more

Hello puroclean, Thank you for an awesome experience!!! Working with your company has been a great pleasure and it shows just how companies like this take care of the customers!!! Sometimes there are problems along the way but u guys have been always on top of things taking care of issues!!! Looking forward for the next projects i have in mind for your company. This damage unfortunate event turned out to be a pleasant event with your company! Thank you once again! David read more

Company did a fantastic job drying my water damage. Showed up on time and very efficient. Chris who was the contact person very informative about the process and details of the project. Easy to work with. Highly recommend Chris and this company for like needs. read more

This company saved me from going crazy! I came back from vacation and my living room and kitchen was completely flooded... My wood floors were raised and it was a extremely stressful experience. I googled PuroClean and a few other companies and had them all come out, but I felt that this company had more sympathy towards my situation and they were very knowledgeable. They dealt with my insurance company and pretty much handled it all for me. They were extremely helpful and I would recommend them to anyone!!!! Thank You PuroClean!!! read more

This company is amazing. High quality service. Their project Manager John Cornelius handled all of our needs during our flood. The coordination was incredible and we were dried out in no time. The reconstruction was off the charts perfect the team that put us back together did so very fast and handled all aspects of the insurance Thank you Puroclean for everything. read more

These guys are the worst. Never come on time. They are restoring my bathroom, after the mold was removed. One worker stinks to high heaven. Does lousy work. Not clean. I had to tell him to put paper down on my hardwood floors, that were just refinished.. They put up a new light fixture, that was not lined up with the medicine cabinet. Also put a big scratch on the brushed nickel finish. The new vanity sink is leaking, The toilet is not level. Must I go on? In short they suck. I still have them coming back to fix their mistakes. I have been waiting for the electrician all morning. Said he would be at my Condo at 9 AM. Well it is Noon. I called the owner Danny. Not answering his phone. Do not recommend this Joke of a Company. The Demo guys threw away my neighbors Porcelain soap dish and toothbrush holder, that are antique. Still in beautiful shape. Will be hard to replace. PUROCRAP, is on my SHIT LIST. read more

Puro Clean was simply awesome! They really took care of us & made sure to put our minds at ease. Our home got water damage & my brother had recommend puro clean to us. They immediately came in & assessed the damage, they got to work and stopped the water from getting any further! They worked with my insurance and had no problem with anything. Very comforted that in a time of panic that they were there for us! Dani Ognean is the best! Thank You Puro Clean :) read more

Puroclean were very professional, clean on their work. They always have answer to questions so we are not lost. They update on the task or project they are doing and most of all they meet the deadlines. They make it happen! Thanks so much...Jose, Octavio, Oscar, Danny, Jane, Adrian. Very happy with the work! Thank you again. read more

Puroclean did a great job putting my house back together after an upstairs laundry room flood. Oscar and Steve were extremely supportive and attentive during the entire process. I would definitely recommend this company. Thank you so much for your hard work and getting me back into my home as quickly as possible. I love my new floors! read more

My mom had a slab leak, her house was an absolute mess and was completely flooded downstairs. My mom is a bit older so I googled nearby companies for her and went with PuroClean because they offered a great rate. We used a different company prior (another slab leak) and they were a nightmare. PuroClean was a great experience compared to the last company we dealt with. Not only did PuroClean do an amazing job fixing my moms house but SHE thanked me because the employees were so easy and kind to work with. Hopefully my mom won't have this issue ever again but if so I would call PuroClean again. Thank you!!! read more

From the start to finish, The guys from Puroclean were absolutely amazing. They showed up at my home 4 hours after my house flooded with 3 trucks and a crew of guys ready to get to work. Then it was everyday after that for a week getting the dry out and demo done. Very prompt, courteous, good communication and just a really nice, professional group of guys. They did a great job and were very understanding with the nightmare I felt like I was living. Also Jane at their office was extremely helpful and understanding and was able to help make the situation less stressful. Thank You Marc, Jeremy, Davi and the rest of the crew. I know it was hell working in over 100 degree!! I told you guys little did you know it was weight loss clinic week!! You guys Rock! read more

Puro Clean was very good and I'm extremely satisfied with the repairs done in my home. Oscar and Steve were very attentive and always had answers to all my questions. Thank You!!! read more

I had a water leak that caused damage to several rooms of my home. PuroClean showed up with my insurance adjuster, and they went over each individual repair that was needed and negotiated back and forth-PuroClean and my insurance adjuster. I mentioned we might want to do one or two of the repairs ourselves (ones that were simple) and save ourselves some money (to cover the deductible,etc). After PuroClean and the adjuster agreed on everything, even though a few things I felt I was not given enough money (to install new linoleum in three rooms and to replace/install insulation under the home) PuroClean and my adjuster insisted that those things could be done at those prices because "contractors can get linoleum, etc. at discount prices less than perhaps my private party cost." I relented, since they both were telling me this. Then, after all the negotiating and discussions back-and-forth, and not having heard from PuroClean, I contacted them to ask when they could start the work. I also e-mailed them a very specific list of the repairs we would be doing-2 things-a closet repair I had already gotten the okay from the rep to do, and then we decided secondly to get the carpets cleaned elsewhere because we preferred the truck-mounted carpet cleaning machines to the "portable tank" carpet cleaning machines that PuroClean offered. I asked the rep. to look over my proposal and let me know if they still wanted the job and if so when they could begin repairs. After a couple of days and not hearing from the rep, I called him back and asked what he had decided. He said he'd gone over my e-mail and it looked good, so he set up an appt. to come to the house and bring a "site supervisor", the person who would be in charge of the guys doing my home repairs. It was at this appt. that he began to complain that for some of the repairs the insurance company was not paying enough! He also started disagreeing with us doing the repairs he had previously agreed to! He stated this new person who would be supervising the actual repairs was now the one making the decisions, and he had decided certain repairs would cost them more to pay their workers to do than what the insurance had allowed! I told the original rep. that he should have stated that to my insurance adjuster the day they went thru all the repairs together and negotiated the repair prices! At the end of the appt. they stated they would discuss things and contact me. When I did not hear from them, I called them myself--at which time I was told they had decided NOT to do the job!! Now I have to go back to my insurance company and see what they are willing to do at this late date after having negotiated costs and already paying me...I'm now left in a very awkward position. NOT good work practices or customer relations!!! read more