They responded to my upstairs flood in no time at all, and this was after hours. The remediation…read morecrews did an excellent job and returned my rooms back to normal. Very friendly and knowledgeable employees.

If you look at my review history, you'll see that I usually write positive reviews. However,…read moreworking with Flood Response has been one of the most painful and inefficient experiences. We had a flood in our home in LaQuinta more than a year ago. We hired Flood Response to handle the clean up. They sold us on their experience working with insurance agencies. So we also hired them to handle the rebuild. THAT WAS A HORRIBLE MISTAKE! It's been more than 13 months and we are still not finished. While insurance delays are certainly to blame - this company did nothing but cause more headache. In January, I threatened to move the rebuild to another company. They promised to have the rebuild completed by Coachella (April). It's November now and our house is still not back together. The company has been completely incompetent all around. -- Unreliable - They changed our general contractor a few months into the project after he had done zero. They new one was equally awful. -- Non communicative - They promised to send us weekly update emails to inform us of progress - didn't happen. -- Lazy - They've had our personal belongings in storage for 13+ months now. Our insurance was slow on approving an repair inspection, but once it happened, Flood Response told them they had the wrong couch (they didn't). It's now been 4 months since that inspection and we still don't have a report on repair. They also sent the report to a completely different insurance claims company. -- Crooks - during the rebuild, one of our water heaters exploded. We had them quote the repair and it was 4x the price of another vendor. BEWARE! They are terrible with insurance. They might be find for remediating a flood. But DO NOT trust them with a rebuild.

In short: if you are in Palm Springs / the Coachella Valley area and reading this while having just…read moreexperienced a flood, forget any other "big name" flood response crew. You are not going to find a better team than this. Dan's team is exceptionally skilled, organized, respectful and most importantly FAST- and I wish I'd found them sooner! Full review: When our tenants called about a flood at our rental property in Palm Springs, I panicked and did what I thought was the "safe" move: I hired a big-name local flood response company with decent (but not amazing) reviews. Six days later, the house was somehow still damp. Progress felt slow, and even my insurance adjuster strongly suggested that I do my research when choosing the company to do the repairs once the house was actually dry. I knew I didn't want that first company doing the actual repairs. I turned to Yelp looking for someone who could move fast, work cleanly, and understand the insurance process; someone who could get the job done with attention to detail, given how much attention we'd put into our home initially, but somebody who could work super, super fast. I thought I'd message AVA Flood Restoration and just get a second opinion on how the drying was going. I was on my way out to dinner and Dan (the owner) said he could come over later that night. I was already impressed, but wanted to wait and see what he'd say. Dan came over right at 9pm as promised. He told me that for a house of our size it simply didn't have the right amount of dryers, and that the house should have already been dry given it had been six days. He told me he had a team ready to go that night if needed, but that either way, he could assure me he could work with speed and attention to detail, and had experience with other homes where design was a key element. I slept on it, and the next morning, fired the other company and hired Dan. He took over from the other company right away, brought in about double the number of dryers, and was candid that the prior team had cut corners. That transparency was a huge deal because at that point I just wanted the truth and a clear plan. He handled explaining what had happened to my insurance company so insurance could just pay his team directly rather than me having to act as a middleman. From there, the pace and organization were night and day. Beyond drying, Dan's foreman, Kody, led the rebuild and he's genuinely skilled. New flooring, drywall, electrical and plumbing repairs, cabinets, paint... the whole scope. The crew was also incredibly consistent: they were there every day between 7-8am, and if I had questions they took the time to explain what was happening and why. The #1 reason I'd recommend Dan is communication. I'm a millennial, communication is everything to me. Dan is truly next-level. He responds to everything, is always a phone call away day or night, and he texts frequent updates so you're never left wondering what's going on. A lot of contractors say they communicate well. Dan actually does. Three weeks later, our house was back together and our tenants were back in, honestly better than ever. They made a pretty awful experience as good as it could have been - an enormous thank you to all of you: Dan, Kody, Mike, Derek - while we hope we never have a flood again, if we ever do need a contractor for other work, we absolutely know who to call. By contrast, our neighbors up the street had a similar pipe burst a year prior, and it took them six months to get back to normal dealing with other slower contractors who just didn't prioritize them. If you're dealing with flood damage and need someone who will show up, follow through, and move with urgency, Dan and AVA Flood Restoration are the real deal.

Very professional, easy and quick communication. They went above and beyond to help during a…read moredifficult time for the family. I would highly recommend! They restored the master bedroom, moved the furniture, cleaned the floors and walls, installed new carpet. The room is in perfect shape now. Dan responded immediately every time I reached out to him. Thus company will get the job done.

Responsive over a weekend emergency. Did a good job, including all required demo work. Overall…read morecost seemed high at the end of everything.

Horrible, unethical company! They said I could get a verbal appraisal for water damage at no charge…read moreand spent about 3 hours in the house, then refused to give any appraisal! The rude guy asked if I wanted them to do the job or not - with no idea of the cost, then tried to get me to sign a form that I was refusing service! Definitely not a trustworthy company at all.

We suffered serious monetary damages due to this company's unprofessionalism. They committed to do…read morea garage conversion on our vacation rental home, we signed a contract with them and gave them a deposit. We blocked our calendar for 6 weeks and waited for 4 months for them to be available for the work to begin. Two weeks before the work was supposed to start, after confirming multiple times that everything was on track, they canceled the job. Just said they couldn't do it, that's it. We were left with 6 weeks of lost revenue, unable to find another contractor. Not to mention, months of lost time. If you want a reliable contractor, D&R Select is not the way to go.

Kitchen was flooded. Needed to reconstruct and replace cabinets and painting. Quick response and…read moreprofessional service. went above and beyond to get the kitchen back to operating .

DISTINCTIVE RESTORATION IS PROBABLY ONE OF THE LAST 10 HONEST CONTRACTORS HERE IN THE VALLEY…read more My real estate agent told me to get the smoke smell out of my house and I needed 2 air purification machines to clear a "smoke" smell from my home. Was not sure where the smoke smell was coming from, but I needed to have it eliminated fast! Called Distinctive Restoration late Wednesday and the young lady said she could get a technician out first thing in the morning with 2 machines. Julian Cazares came out this morning and we discussed the smell and where it was coming from. He asked a lot of questions and I showed him some papers I had from my HVAC company. I had the same problem in February and forgot about it until today when Julian was asking me questions. Julian was very polite and took his time asking me different questions about where the smell was coming from and for how long. Julian did some research on his phone and told me to have my HVAC company come back out as the smell was coming from the fan unit on the roof. After spending about 45 minutes with me talking about the odor he left, and there was no charge for the service call. I had a check written out for $500. for the 24 hour rental for the 2 machines, and the thanked me and said it was a "no charge" call. The All Seasons Heating and Air Conditioning, my HVAC company, came out about 1 hour later and fixed the problem with the fan that is on my roof. I am under contract with them, so there was no charge from them either. The annual service contract I have with them is the smartest money I have spent in a long time. My relator called a company they had used in the past but they couldn't get here with 2 machines until next Wednesday or Thursday, and wanted $1,000. for the 24 hour rental. I found Distinctive Restoration on the internet and was thrilled when they said they could bring 2 machines out today. I sent my realtor a text with this company's contact information. They were happy to get it as they often need to have air cleaned in a house they are trying to sell. Use this company. I went back and looked at their web-site and they do a lot of other things besides get smoke odors out of the air. This is a well managed company with happy helpful employees.

Daniel Gallardo is amazing and very knowledgeable! Explains every detail of our restoration…read moreprocess. And, personality is a bonus! Highly recommend!

Rapid Dry (Troy) was hired by us to restore our old and carpet covered Hardwood Floors. Due to dog…read morepee stains they were forced to remove all the hardwood in the living room but just refininshing in the 3 bedrooms. Also I requested new hardwood to be installed in the hallway. When their man (Cole) showed up all by himself I had my doubts right from the get go. But Cole was like a one man wrecking crew removing ALL the carpeting throughout the house. We left our home for 3 days while on vacation and Cole had the security code to come and go as he needed. He sent us updating pics of his work while we were on vacation showing his progress. What he didn't know was one pic captured the clock on the living room wall was indicating it was 1:50 AM because it was pitch dark outside thru the living room window. This young man was still on the job 'Getting R Done' I'm guessing Cole to be around 25-30 years old and if more of our youth worked this hard our country would be so much better off. His professional skills were EXCELLENT and his eye to detail was also EXCELLENT. He basically did this big job all by himself and I am very pleased with his work. I was lucky to get Cole from Rapid Dry but better yet Rapid Dry is lucky to have a man that loves to work. He never even stopped for lunch, just kept on going. My wife felt sorry he didn't eat for sometimes 12 hours or MORE so she would send him off with slices of pizza and ice tea she made.

I've been a customer for over 20 years and have never been disappointed. They arrive on time. Do a…read moregreat job. Professional. Personable. Clean up then out the door. Their prices are the best in the valley. Matthew is my favorite time after time. I recommend Rapid Dry for anything from carpet cleaning to clearing a disaster area flood. Simply THE BEST CHOICE. PERIOD!!!

Really impressed with the service and quality of work by both the remediation and restoration teams…read moreprovided. Response time, scheduling, and customer service were outstanding, specifically calling out Cesar, Delia, and Dart. Only complaint is that there's no way to directly call the Palm Desert office, calls get routed to a central customer service line and it adds an unnecessary layer of complexity to reach the local office. Otherwise it was a flawless experience and I'm so glad Servpro did such a spectacular job!

I cannot say enough GREAT THINGS about this team! From the people on the phone to to technicians…read moredoing the work in my home to the billing people, EVERY SINGLE PERSON was fabulous. I had a nasty unattended/bio hazard cleanup to deal with and everyone was so kind and supportive and proactively professional. They took care of situation without trying to talk me into additional services and the cost was more than fair. The technicians were extremely professional - showing up on time, figuring out just what was needed and helping to make sure we were squared away on day one and staying with us for the next 2 days to make sure the issue was completely handled. They made a horrible situation better in everyway and I am eternally thankful.

Recently hired Southwest Tile for a tile cleaning inside but they did such a great job I also asked…read moreif they could tackle the garage. Not only did they clean, repaint and epoxy the garage they did it while I was away and I didn't have to worry about anything. Raul the owner kept me updated by sending pics and communicated with me through the process even though I was away. Raul and Juan are great guys to work with. I put all my trust in them and haven't regretted it! JM

While they were polite, provided a reasonable estimate for the tile work, and were punctual, the…read morequality of the work left much to be desired. Replacement of broken tiles looks good, but time will tell if it lasts. The new sealer didn't seal. It unfurtanately rained the day after they finished, and multiple pin-holes and bubbles allowed water to get under the new sealing, leading to white splotches on the tile. In addition, one worker apparently stepped on the sealer while it was uncured, leaving an imprint of his sneaker under 6 layers of sealer. They did come back and "clean the surface" but it is clear to even an untrained eye the the issue with the pinholes went down to the bottom layer, Despite the apparently good reviews online, my experiece left me with a bad taste, WMMV