Mad props to Budtender Savannah who is always respectful, courtesy and will take the initiative to…read moreserve you and pull your order if she sees you standing idle too long. I am grateful for her presence, always.

UPDATE | After my review was posted, my pickup order was declined yet my ACH was still charged…read more(documented and disputed with my bank). I also received five unsolicited calls from management attempting to move this off written record. I've been a loyal customer of Elemental Wellness for over a decade, but the service has sharply declined this past year, and today's experience was the final straw. What Happened: * I placed a delivery order scheduled between 12:00-2:00 PM and stayed home the entire time. * I received no text updates, despite requesting them in the additional notes. I received no call even though they stated that they did call me, and no one rang my doorbell for a delivery order. I received no email update that my order had been cancelled either, just that it was on time and would be delivered in the requested timeframe. * At 2:15 PM, with no delivery or communication, I called the store. The associate was rude, accusatory and claimed the driver arrived and called me at 12:38 PM, which never happened. I received no call, no text, and no doorbell ring. I did receive an attitude, hella "sorry's and reprocess the order yourself." I reprocessed the order myself, I requested a supervisor and spoke with Sylvio, who assured me the order would be reprocessed and that my phone number was accurately updated. Frustrated, I submitted a one-star review detailing my experience. After that, the order stayed in "verify" status for over an hour, which is far from normal. I eventually canceled and reordered for pickup, and the same delays and lack of confirmation happened again. This experience shows a petty and careless attitude toward customer feedback. It's clear that Elemental Wellness no longer values customer experience, and I'm extremely disappointed. I will be taking my loyalty and business elsewhere.

I made an order online and the process was super simple. No hassle or extensive sign up…read morerequirements to place an order. You can choose a preferred delivery window to align with your availability as well. Once I placed my order, a few verifications steps were received via. Communication from the driver was not complicated & he was really friendly/patient while figuring out where my unit was. In Store: Really solid and well staffed location with huge parking lot and anyone that you get paired with to help you finalize your selection is well-versed and understands how to pair your specific preferences together. Love stopping by, and then definitely hook you up.

BEWARE. They WILL charge you DIFFERENTLY. Online I had an order with the total all together at 88$…read moreit was originally 70$ in the cart. They required 50$ minimum delivers. When I chose their prepayment, it would've charged me 98$. If I paid in person it would've 95$ straight. ???????? Their website said credit card accepted in-person, just to deny it, they didn't allow payment in cash only debit. On top of wasting 4 hours of my time, they would've charged me differently, they added fees, tips and taxes AFTER IT TELLS YOU THE TOTAL. Even with the online total the price CHANGED IN PERSON WHICH IS VERY CONCERNING. The online prepayment required a $1 tip automatically it was actually MORE EXPENSIVE THAN OTHER OPTIONS(stated online that prepayment would make things easier, therefore cheaper, but the in-person option was cheaper) I could DoorDash from a whole different city, not having to worry about price changes. DO NOT TRUST THIS PLACE ONLINE. THEY ARE EXPENSIVE IN-STORE AND BORDERLINE SCAMMERS ONLINE. THERE ARE BETTER DISPENSARIES IN THE BAY AREA THAN HERE

THE HeLLLA BESTTTT DISPO !!!! . This is honestly the best dispensary in the Bay Area. I've been…read morecoming here for years and their customer service is always top tier. Today (March 8) I got a call letting me know that the product I ordered online wasn't available anymore. Most dispensaries would just wait until you show up and then tell you, so the fact that they actually called ahead was already great customer service FRFR !!! When I got there, the budtender really tried to help me shout out to the bud tender for that my apologies tho I forgot her name . !!! find other options, including cheaper brands and similar products. Luckily they ended up finding the exact one I originally came for. What really stood out to me was that since at first they thought they wouldn't be able to satisfy my order, they gave me a free all-in-one vape on them so I can try it Who does that?? I've never seen another dispensary give a free product just to make sure the customer leaves happy In all the years I've been coming here, I've only had one small issue and they solved it immediately. The staff is always nice, helpful, and they always have tons of deals DEFINITELY RECOMMEND !!!!!

I've been going here for years and I've had to sign up for accounts a half dozen times now. My…read moreorders never stay in the history so I've been unable to see what I ordered before. I did always get good service and products. Yesterday I took advantage of a really good deal (I think it was BOGO for a penny) to order two AIO and four cartridges. It came out to $66. I was stoked. I got a notification that my order was received and that I would be notified when it was ready to be picked up. I didn't hear anything by the end of the day or today so I decided to just go down there. Oh, they don't fill the orders, I was told. You have to just come down there and get your stuff because they don't notify you. Not only that, if you don't come the same day, your order goes away. No way to see what you ordered. Disappointed and I'll admit very frustrated, I got one AIO and two cartridges and it was $66. Half as much product for the same price because they wouldn't honor yesterday's sale today. Even though they never notified me in advance of their arbitrary rules. Might be time to find a new dispensary.

This is my 1 and only spot to shop for my pain relief. They have amazing discounts and rewards…read moredaily. The shop pet, Mina is the coolest lil dog. Besides the awesome customer service from everyone, especially Cristina (Super friendly, always welcoming), Mina is the highlight of my stop. Stop by for daily 20% off and say hi to Cristina and Mina.

Best dispo in the bay area . Friendly workers…read more Environment is a vibe And everyone here is very kind and patient Would recommend 10/10

If you know the San Jose cannabis scene, you know the competition is real. Purple Lotus. Cake…read more Elemental. Theraleaf for budget runs & Airfield. Solid options across the board. But for me? Harborside San Jose is top tier. My #1 go-to. Every time I go -- whether I'm stopping in person, calling ahead for product inquiries, or pulling up at 8am sharp for the weekend 50% member discount -- the energy is consistent. No pushy upsells. No dead retail autopilot. Same warm welcome whether it's early morning or sliding before a pregame. That kind of consistency matters. Huge shoutout to Yeriyo, the store manager. You can tell he runs the floor the moment you're in line. Calm, attentive, and clearly leading by example. He put me on game about inventory drops and what's landing across Harborside and their sister stores -- which is clutch if you're tracking limited live rosin or specific brands. Down to earth, easy to talk to, and running a tight shift. Another big shoutout to Sunshine. I first met her at Urban Leaf when she helped me navigate their live rosin selection. I'll admit -- I ask very specific questions and I've been told I can be a "difficult" customer. She passed with flying colors. Knows her strains. Knows her extraction. Knows her game. Even when I call for product inquiries, she exceeds expectations. If something's out of stock, she manages expectations clearly and adds me to their call list. That's old-school customer service -- the kind that builds real loyalty. What I appreciate most is that Harborside and Urban Leaf represent cannabis culture properly. Knowledgeable staff. Authentic energy. No corporate script reading. Just people who actually understand the product and care about the experience. Harborside San Jose -- real MVP status.

Angelo was my budtender for the day very patient and professional. Got me in and out very fast.read more

Huge shoutout to Brooke for always getting me right every time I step into the store. Love the…read morecommunity feeling and how friendly the staff is! Only thing I would suggest is maybe having a little music playing in the background to the shopping experience even better

Service is always slow. Don't expect to pop in and out quickly…read more Customer service is awful. They wouldn't allow me to exchange two bad HH carts. Both were burnt and had a metallic taste. Haze said they can't do anything about the flavor. I said it's not the flavor, its defective because it's burnt. They said nope. I'm basically out over $100. I will not be going back there again, nor will anyone I know. Do better, haze.

Paula is the owner and the service is amazing with this company Emerald Supply company. You call…read moreand she'll be within your home within 45 minutes and she has everything on her menu, If it's on the Internet, she has it in stock. Paula is amazing. You have got to try these hash holes they are incredible and you have got to try them. They are 1.5 g premium, Cannabis and they are amazing..

Emerald had a great attitude and even got some extra stuff for having to a wait a little longer due…read moreto slight scheduling differences. Was within the time frame when eta was given. Excellent!

I've been using the Stronghold debit card for online payments, and there's a consistent issue that…read moreneeds to be addressed. On multiple transactions, I've been charged an additional $9 on top of the expected tax and convenience fees. At first, I assumed it was a one-time glitch, so I waited and made several more purchases at different times. However, the extra $9 charge appeared every single time. This doesn't seem like a random error--it looks like a recurring problem with the payment feature. Please review and fix this issue, as it leads to overcharging and makes the service unreliable for online transactions.

I visited this store today and, while checking out, I asked for a receipt. The employee at the…read morefront counter began mocking me for requesting one and made comments to a coworker about me while I was standing right there. The behavior felt disrespectful and unprofessional. I came to the store to make a purchase, not to be ridiculed or bullied. No customer should have to experience that kind of treatment. I was already having a difficult day, which made the interaction even more upsetting. Based on my experience, I would not recommend this store. Customers deserve to be treated with courtesy and respect, and unfortunately, that was not the case during my visit.