Knowledgeable staff. Good location. Quick to pick up the phone and courteous phone etiquette. Plenty of parking in the middle of the afternoon on a week day when I arrived. If you need bearings ASAP, and want them to be American made, this company is an excellent choice. Staff had my parts picked and waiting on the counter within 20 minutes of my phone call. Staff is doing a great job!
Would give 4 stars but for 2 things:
1. The retail pricing for people who walk in off the street is a little on the high side. I'm sure their pricing is more reasonable for people or businesses who have an account or line of credit setup with them. My price comparison was based on a popular auto parts website who carried the exact same part (same # and same manufacturer). Even with expedited shipping from the competitor's website the cost was about 20% more at this business. Both vendors would've charged me local sales tax so I feel it was a fair comparison.
2. They did not have the bearing seal I needed, which was made by the same manufacturer as the bearing. Brought a detailed spec sheet with me regarding the seal and was told they didn't have one at this location, but could get another one from another location in Texas within a few days.
I know running a brick and mortar business is expensive. Paying retail price, well, I know it's going to sting compared to the lower prices from online outfits. I don't mind paying more to support jobs in my favorite city when I need something that very same day. Rent, electricity, employees salaries, these things do add up! It just stings to pay retail price for something and not be able to buy the seals I need in the same trip. They did have the seal just not in Austin.
Be sure to ask for price when checking availability before proceeding. I got sticker shock but I'm still pleased with the staff and the product and would recommend them to anyone in a hurry to get their American made bearings. read more