Don't have much time to do a full on rant but this is what I asked for versus what I got the nails are super bumpy and they told me that this was the same color as the picture but the picture is just filtered.. they also told me the nails are bumpy because of the layering of paint.. I asked them if there was any way we could smooth it out maybe at more brown and black to cover up some more of the orange they told me no that they couldn't.. now I have to go pay another nail tech to fix this so I don't go to my daughters christening with Halloween nails‍... not to mention I was charge $95 for the set and the price was just pulled out of the air by a man looking at my nails and telling the front desk person a price... this salon has really gone downhill it used to be my go to place but not anymore. read more

Q’s Nails 2 - What I asked for - Nail Salons Near Me - New Carrollton, Maryland

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I scheduled a day of appt with Kat to get my nails done and she did an amazing job! I definitely will be going back to her for a fill in! read more

Q’s Nails 2 - Full set with ombré! - Nail Salons Near Me - New Carrollton, Maryland

The 2 stars are for the nail techs as I haven't had an issue with any of them. It's a shame that all of the nail artists are great, but front desk staff is RUDE disrespectful, and does not care about client retention. After waiting about 20-30 minutes for a full set, I asked the person at the front desk if they knew how much longer it would be, or if there were a better time to come back. I walked in, I expected a wait but had things to do. She said she's waiting for nail techs to come in, but doesn't know when they're coming (do the techs not have schedules?) I asked her if she could suggest a better time or day to come back and she non-chalantly said she didn't know, "idk what to tell you" so I asked her what do you suggest, I just never come back? She replied " I mean idk, I don't know what to tell you" in a dismissive tone as if I were annoying her by my questions. To which I said fine, I'll never come back. Even thought I fully intended to come back at a less busy time or another day or would have made an appointment if necessary, but none of those options were offered. She was rude and dismissive. Great nail techs and nice looking shop, rude front desk. Will NOT be returning. read more

I had been a faithful client of Qs nails for about a year. My technician was Kenia. We had no issues until recently. She was out because her son was sick. That's understandable but no one was willing to repair my nail that was lifting after 24 hrs. They wanted me to wait until tech was available or come back later but would not give me a time to come Back. I called Q the owner. No resolution from him. He didn't even offer to make the repair as the owner. They don't care about the customers only the money. When I first came Kenia was nice, personable and humble. I have sent her a lot of business but they do not care. You would think she would've followed up at some point. No response from her to this day. Her work initially was good but the last three times there's been Issues with lifting and chipping. There's no price list. They look at your nails and give you a price. You can get a similar style and it will have two different prices. The philosophy is there a nail shop on every corner. ( literally the words of the girl with the tattoos at the front desk) so I'll take my money and spend it somewhere where they actually appreciate your business. Theres always someone fussing about the prices and the lack of transparency of the prices. Their resolution call the police if they don't want to pay. Why not just list the price like any normal business? The shop is filled has arrogant, inconsiderate technicians. Don't waste your money here. They don't appreciate your business. read more

First, I come here and EVERY time I do the price is different. I payed 75 for a NEW French set last time and today it was 72 for a FILL. They just look at shit and tell you a random ass price. Second the lady cut me and I started bleeding and she didn't gaf at all. They over charge and dgaf. Nails are more decent than other chop shops. If they had better service and stop over charging, they'll get further. read more

I've been coming here to get my nails done and technicians have done a decent job. However, the last time I was here, one of the older women who doesn't speak English did my toes. The nail polish color didn't look the same on my toes as it did on the sample nail and I asked her to change it. She also left me with a broken toe nail which I asked her to fix. Apparently, that request has now gotten me banned from the shop, even though SHE was the one rolling her eyes with each request. I went in last week (paid for an uber from DC to get there) and they refused to serve me labeling me as "difficult" (yes, perpetuation of the angry Black woman stereotype even in the nail shop). Apparently, they spread a rumor around the shop because the front desk "couldn't find anyone willing" to do my nails. They treated me as if I had caused a scene or cursed someone out the last time I had come there (which couldn't be further from the truth. I'm a professional who knows how to give critical feedback without an attitude). I didn't think that customer discrimination could come as a result of asking for what you want, but apparently it can. Ask for what you want here at your own risk. ‍ read more

I always leave with exactly what i ask for. The shape is right, the color is smooth, the service is thorough. My only complaint is how busy they are but with service like this they're guaranteed to stay packed. Thanks May!!! I love my set. read more

Q’s Nails 2 - Done by May, color DD87 gel - Nail Salons Near Me - New Carrollton, Maryland

Is ZERO stars allowed?? Do not go here. Gave me the hardest time EVER. My two big toes looked different in style of the French. One was crooked as well. They tried to convince me I was seeing things. Then a very nice young black female sided with me and offered to fix their mistakes! Then they charged me EXTRA for her fixing a mistake they made. They give u the hardest time in the world. If you want to have to nag, hawk over them and monitor their every move, then be overcharged when you could've done better yourself, go here! And this is not a one time thing, it got so bad, I stopped going. It happens every time! Service? Bad, rushed, attitudes terrible. Quality? Decent, after u beg for them to do a good job and three diff ppl work on you. Just don't....... read more

Everything is great, just hope they get the appointments and walk-ins together for themselves and their clients read more

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I came in for a broken nail and Robert take good care of me. Not only did he fix my nail, he did a refill freehand. The design came out nice. Not to mention he is a DOPE person, had great conversation while he got me together! Thank you...going back for Valentine's Day to let him use his creative juices again! read more

Q’s Nails 2 - Nails by Robert! - Nail Salons Near Me - New Carrollton, Maryland

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Tom has horrible customer service skills every two sec he stop to watch his movie he's very disrespectful don't pay attention when he hurting your finger . He will constantly paint over his mistake making it bulky then when you tell him to redo it he has an attitude . read more

How did this cost $121???????????? I feel bamboozled because they did not tell me the price til after and they did NOT care to explain the breakdown of the price. The only thing that happened is a man looked at my nails and came up with some arbitrary number without any explanation. To make matters worse, they charged an additional $10 for a "take off" which involves my tech popping off my previous acrylics with another nail tip. Oh and its been ONE DAY and the charms have came off which I will be repairing because I'm sure as hell not going back to this place. I do not recommend this place and it is overpriced as hell. I paid less on 4 wk lasting xl nails at a private nail tech. These people are frauds. read more

Q’s Nails 2 - Nail Salons Near Me - New Carrollton, Maryland

Honestly they need a price list somewhere in that shop. I got basic full set w/ 2 designs it took 4 hours. my nail tech kept taking smoke breaks in between my nails & charged me $145....that's crazy. ill stick to the Instagram small business nail owners. Who cares & actually take pride in there work. This nail salon trash. Ghetto employees always trying to finesse. They never on business type time. @ least try to be better than Happy Nails.... read more

I'm currently in this salon and have been here for over 1 hour for a gel fill. Now, when I walked in they told me there was an hour wait but the issue that I have with this spot is that I called earlier in the week to schedule an appointment and they told me they only do walk ins on the weekends. I work an in office job that is 1 hour away from here and cannot make it to Q Nails before they close on weekdays which is why I need to make an appointment. As I am sitting here, there's been 3 clients that scheduled an appointment... after they told me twice that they don't offer walk ins. I myself am a service provider. Don't cheat customers. Tell them the truth. I won't be coming back bc the wait is crazy. You're waiting when people booked appointments and they say they take walk ins only. For the sake of my nails and my wait I'll get my fill but I won't be coming back. They do decent nails. One of mine popped off in a 2 week wearing period so it's not all that but they're adorable. I'll be going back to my tech @ninjanailz on Instagram. I recommend her and don't recommend you wasting your time and money here. read more

I will NEVER step in that salon again! I'm somebody that has been to almost every nail salon in the DMV ! They were UNPROFESSIONAL! Had somebody on my nails with NO EXPERIENCE in what I was asking for in length! Then on top of that they crowd around the nail tech like they teaching a class! I didn't feel comfortable! They are CULTURE VULTURES TOO! Playing all inappropriate music and it was just a bad place to be! Me and my sister were uncomfortable! They have NO PRICE list and charge what they want! They wanna be black so bad it's sad! On top of that they were disrespectful and I just caused a small scene to get out of there! They cut my tips off and I RAN! I don't even GO to nail salons I have a personal tech that just so happened to be out of town when I wanted her! But I will never step in one again! Especially THAT ONE! read more

Love it here! Loan is the best pedicure lady! Robert & Tom are great for full sets! Robert's nail art is next level!

I love this salon I can't imagine going anywhere else at this time. Very Covid compliant! Nice atmosphere. Skilled techs. Totally up to date on all trends. I love Rob he's super friendly and talented! read more

Started going here after my original Nail tech referred me to her daughter Titi while she was out the country. Really was pleased with her work and tried to continue to go. Once she came back I noticed that TiTi was acting weird and not trying to service me. made an appointment by phone got serviced everything was good or so I thought. tried to make another appointment for the new year and no response. Called the salon and unbeknownst to me my number was blocked from the shop. lmao. never in my life have I experienced this when trying to spend my money. A shop actually blocking a paying tipping non confrontational customer. this was beyond classless. This establishment is ghetto and unprofessional. I wouldn't refer a dog to this place. And I'm still not going back to Amy because I don't like her work. read more

Wish I could book online or through text because I don't have have an instagram...nails look great

If I could give this place 0 stars I would. Soo unprofessional!! I came in here 2 hours before closing.. it wasn't even busy at all. I told them I wanted a pedicure and a full set. They had me waiting a whole hour with no assistance before someone told me they wouldn't be able to get to me and to come the next morning!! What???! I'm so pissed. read more

The level of unprofessional and flat out rude service that I receive at this salon was appalling. 1. When I walked in I wasn't greeted and the 3 employees working at the reception area were too busy talking to each other and literally flipping each other the middle finger to acknowledge me. 2. I asked the male tech that was soaking off my gel manicure if I could soak longer before he scrapped. He got very combative with me and told me he knew how to do his job. I told him that I wasn't implying he didn't, it was a preference to soak so I could have less scraping. 3. He became very rude. I stopped the service based on his response and asked for the manager. While explaining the situation to the manager, the nail tech started cursing "she won't let me scrape the shit off." 4. When I said that it was extremely rude and unprofessional to talk to a customer like that, he said that I could get the "fuck out" and there's the door. It was the worst experience I've ever had in a service establishment. I would never give them my hard earned money and suggest you think twice before giving them yours. They do not appreciate it! read more

This review is from early summer and thought I posted it. I've still never heard from the owner at all...lol I've been to this salon a few times for a gel manicure. When I arrived this time a lady walked up and was looking at my nails as if they were fake. I told her these are my nails. Unfortunately, she was the next available tech (MiMi). She wasn't pleasant and stayed on her phone the entire time. She overly filed my nails but because I had another appointment, I didn't thoroughly inspect my nails before I left. The next day the gel polish was cracking on the side. I sent a response to the owner indicating I would come to the shop. (Never received a response) but went to the shop the following day and asked for a manager and one was not available but an older lady and she asked who did my nails and I let her know. MiMi was sitting there like a deer in head lights. She was working on someone else but at no time did she get up and come to the desk. I waited awhile but couldn't wait and needed to be at work. There was no one else who seemed willing to help. I was unable to make it back and now it's Sunday six days after getting my gel nail manicure and the gel is chipping badly. Gel normally lasts me two weeks. I sent the owner two responses and have heard nothing. I don't even know why they send you a link asking for feedback regarding services and they don't respond back. I literally can walk to this shop but will not be back as they are unresponsive in handling poor service. read more

Walked in asked for a fill in with a broken nail. The receptionist woman was the only person who was customer service friendly. Sat down in the second row last chair on the right of the salon. Had a man approach me with a white stripe in his hair speaking to me weirdly about returning to the salon. I am a new customer this is my first time here mind you. The guy starts doing my nails while on Facetime the entire time. No customer service, no conversation. I asked for a cut down in the beginning. Guy with the white stripe said its $5 extra. I said it was fine. The guy doing my nails asked me again if I wanted cut down. He was on FaceTime so of course he wasn't paying attention to anything I was saying. I had one broken nail. My tips were clear when I received my full set weeks ago. I wanted the broken nail to match the rest of my set and just asked for a clear tip instead of the regular muggy white tips. He goes back and forth with his co worker , she translates to him what I'm asking & then proceeds to try & get me to get the regular muggy white tip because regardless it wouldn't show. That wasn't my point of getting a clear tip. I simply wanted everything to MATCH. He puts the clear tip ok in frustration, does my nails. I go to pay , the guy with the white stripe in his head tells the receptionist its $55. Thats a freaking full set price ! . Wanted to overcharge me for a FILL IN . Ridiculous. Will not be coming back and highly do not recommend. read more

If i could rate this nail salon a ZERO stars i would. I've gone to this salon 3 times, all the times I've gone has been trash ! So unprofessional, NOT CLEAN, so ghetto. The workers don't clean the stations in between clients ! The workers take smoke breaks in the middle of doing a client , and come back without washing there hands. REVIEW 1 My first time here i was expecting to get the talent and work i saw on Instagram. I was so wrong, i had a older lady do my nails, as she was doing them she was putting my tips on crooked and i was correcting her letting her know, she removed them, put them on straight and then she started to file them crooked. So i told her again and at this point she was pissed and other workers were hovering over us and she was starting to get rough doing my nails, on top of that she cut me ! REVIEW 2 Second time, as i was leaving from the first time i went. I pulled up the Instagram page from my phone and asked one of the workers who does the sets on Instagram he said "his brother" which is the manager. Soooo next time come around i made an appt with "the manager". They give me a time and i said cool. I get there on time and this dude is 30 min LATE !!!! At this point I'm pisseddd. So he comes looks at my nails, talking to me and on the phone at the same time and thennn just sends me over to another worker ! So i wasted 30 min of my life sitting in a salon. REVIEW 3 THIRD TIME !! I get there, check in and then sit at Boys station. Cool he starts doing my nails everything is fine in the beginning and then once he is done shaping and filing he takes a 15 min BREAK ! ! Didn't tell me about it, just disappeared so this is where i start getting mad, finally he comes back and doesn't say NOTHING but brought back a drink in his hand. Mind you he also went to the back and ate for like 10 min before he left out to get his drink ! So he finished on my nails and i asked him if he could also do a pedi, he said yes and he was going to do it, but i don't know what happened and some dude named TWAY started on them. I have acrylic on my toes and they were lifting a bit, HE DID NOT remove the part that was lifting and continued to put on fresh acrylic to be filled in. I questioned him about it and asked " aren't you suppose to remove the part that's lifting" cause I've had a green spot on my nail because of this same situation. He said " on your feet you don't have too because powder goes to where the part that is lifting" DOESN'T MAKE SENSE AT ALL ! There's MOIST AND BACTERIA between the acrylic nail and real nail. I went to cosmetology school FOH. So he was bothered about this and there was a moment were i was stretching my feet and he thought i was looking at them so he says " what !? you wanna question something else" i said whattt noo , confused thinking is this man serious right now. So at the end when he's done with my feet he says " okay look, my name is TWAY, so next time you come tell them, i want anyone but TWAY to do my pedi " so i said why ? He said " cause you'll be doing me a favor" You can't get any more unprofessional then this. GHETTO, RUDE AND ALL OF THE ABOVE ! read more

I had went to q's nails for a mani and pedi thought the customerservice was amicable. The nail tech that handled my pedicure was heavy handed with the cuticle cutter and the exfoliante brush to the point where my nails burned when she applied the alcohol, and soon after leaving both my legs stung from the scratches left behind. read more

I will say the man doing my nails did a good job! But, the customer service as a whole was bad here. When I got my pedicure I was waiting for 20 mins to be serviced in the massage chair, not soaking my feet, just literally waiting. Then when I asked for a breakdown of why my fill-in was $50 (they advertise them for $35) nobody could give me a solid answer! Won't be back!! read more

I am highly upset that the guy who did my nails who sit in the 2nd seat on the right wing when you walk in midnight did not inform me that a film would be a $100. I don't think that because my nails are long my fill in should be a $100 being as though he never even touched the tip of my fingernail with acrylic. I believe it is due to me not getting my nails painted how would he even have known that I had a $100 to pay for a fill in. I did not get my nails painted I just got a credit put on them he shaped them and I wash my hands. This was my 1st experience here and the beginning it started off nice towards the end it's the worst experience worse experience usually the nail Tech will go over prices with you and let you know how much it would be. Mind you this is not my 1st time going to a nail salon ever I get my nails done quite often. And he was such an a rush in the beginning he asked me what was I getting I told him I'm getting a fill in he said OK and he pulled out the gel Polish to match the Polish that was currently on my nails at the time and I said no I want that off and he took a clipper and put my pinky nail on my left hand off. Please be careful if it is your 1st time going to the salon they do not have any price menus up I feel like they come up with the prices out of the top of their mind which is not OK because it is robbery history and to think that I don't know I've been to multiple nelsinto multiple nail salons especially out Jessup with the prices are much higher than New Carrollton I've never even paid a $100 for just a fill in plus design plus gel Polish is Polish all of that combined will be a $100 now mind you I did not get any Polish on my nails at all I just got acrylic and a shape That's it. I would usually pay a 100 and something dollars for gel Polish on both my nails and my toes together never adjust for acrylic and the shaping with no Polish his excuse was my nails are long shouldn't you inform a customer or a client of that before proceeding that's bad customer service I am highly upset highly upset and I will not be coming back here you're supposed to be told a price up front how did he know that I had a $100 to give him just for this and not even for my nails to be polished and for him to clip off one of my nails when I did not ask him to. I feel like he did this because he felt like I did not understand yes I paid I don't want any confrontation with confrontation with anyone here but I will not be coming back and I also tip very well the highest I tip is a $100 he will not be getting that nor will anyone else in the salon be getting that I will go all the way back to Jessup, MD before I EVER come here AGAIN! Yes I do understand that my nails are very long but I did not come here for a full set which I will understand if it was a $100 if I got a full set but I did not get a full set I got a fill in which means a fill in the space near the cuticled where the acrylic have grown out from when you previously got your full set done. The picture is below there's no way this should be a $100 there's no way he thinks I'm a fool I am no fool I've been getting my nails done for years upon years since I was a child so that's not a reasonable price and he tried to get me to pay a $110 in the beginning this is just crazy. FYI people get the prices up front they will try to get over on you just to make money! read more

Q’s Nails 2 - Nail Salons Near Me - New Carrollton, Maryland

I loved my nails but my experience was horrible. I didn't feel comfortable. The salon smelled like pure cigarettes and weed. The nail techs are all very talented but very unprofessional. I felt like I was in high school all over again not enjoying my afternoon for some time alone. Not to mention the music and the videos it's like you're paying for them to pay a** shaking videos the whole time. The salon is very beautiful they have great products very clean. But wearing masks when they felt like it was an extreme turn off knowing were in a pandemic right now. I was disgusted two nail techs in were drinking before without a mask while customers were inside. I'm so disappointed I could've dealt with trashy music selection but drinking while you have customers is a no for me. NEVER AGAIN! read more

First of all, I sent a dm to the Instagram and I got no reply so when I arrived the wait time was very long. I finally got sat, I wanted dip power, I asked for square but the shape looks like it's starting to make a U because of how much he filed it down. He filed off a lot of the dip on top of my nail and had to go in with a gel top. He was asking me if he should put more coats of gel, that's his job to know not mine. Then my mom wanted a design and a room full of "nail techs" and no one knew how to do it they had to put stickers. It was just a bad experience. Did I mention they leave to go smoke in the middle of doing your nails? The quality was definitely not worth what we paid. Not going back read more

They do average work but their customer service is horrible as well as they are high on their prices. I am big on good customer service so this was my first and only time going to this nails shop. read more

I've been here about 3 times. Each time I go there's a crazy wait! So recently, I decided to make an appointment. Even with making an appointment I was there for about 35 minutes waiting to be seen. On top of that, when I called to make an appointment no one asked for my name or information and when I offered to give my information they said they had it. I don't think they honor appointments at all and that is why I had to wait for so long. Also, when I came in before the nail tech was pretty rude. On the phone the entire time and also caught an attitude with me because I insisted that I wanted gel instead of acrylic powder. Ugh, he was just awful and rude. I will not be returning. read more

I've been searching for a good nail salon within New Carrollton/Lanham area for the longest. I'm glad I decided to go here, it's a very nice salon. My tech Chris was very patient, detailed, thorough, and calm person. read more

Love it here. The salon is new, and very clean. High quality polishes and lots of colors. The techs are all friendly and talk or don't if you like. The vibe is here is cool -- hip hop playing, younger staff. I've always been able to get same day appointments. read more