Food is always amazing, and customer service is outstanding here! Can't recommend enough

Half the times I have been here the doors were locked during "open hours" with people inside, food is fine when I can actually order it. They should really update their hours if it is not the same as what is listed read more

The food is very delicious every time I get my food form here is very good and refreshing. When I go inside the staff is very nice and understanding. It is a pit pricey but is definitely worth to taste one of the best Mexican place read more

The service there was horrific. The old blonde employee on staff tonight at 8:15pm on October 28th, was extremely rude and yelling at me and other customers. She acted like she owned the place and treated fellow employees horribly as well. Not only was her personality offensive but her bodily odors were absolutely foul. Please have management detain her awful behavior. read more

I ordered a brisket birria queso burrito boxed lunch using the relish app. The price is good for the quantity of food you get since it comes with chips and salsa, a burrito, and a brownie but in terms of quality, I was not impressed. The burrito I ordered was 60% rice, so it was hard to pick up on the flavors of any of the other fillings. Also, the rice was advertised as cilantro lime but I did not see nor taste these ingredients. There was only a little bit of meat and it was not birria meat, but rather was just regular shredded pork. I was expecting the queso to be a thick liquid consistency but it seemed like shredded cheese slightly melted. The fajita veggies inside did taste fresh. I did not see or taste the corn salsa. The brownie was good and very chocolately. I have heard from colleagues and friends that Qdoba when ordered in person can be good so I will potentially try it again in hopes of a better experience. read more

QDOBA Mexican Eats - QuesaBirria Burrito - Mexican Near Me - Lexington, Massachusetts

Multiple online orders in a row have been incorrect, and when I reached out to Qdoba guest relations online about a refund, they sent a poorly worded email that offered no follow up or remedy, and later sent an email telling me they were closing my ticket. Absolutely lousy service. read more

Ana was the best employee I ever interacted with in my entire life I would never go anywhere else

How do you screw up basic Mexican food this badly? Qdoba managed to find a way. First, I'm not a fan of the "Choose your entree", "Choose your protein", "Choose your add-ons" style of ordering. I'd rather the restaurant choose ingredients that go well together - with reasonable accommodations for likes/dislikes, allergies, etc. I knew that's how they do things going in so that's on me. But what should be a simple process of ordering 3 tacos turned into a frustrating ordeal. I ordered the 3 tacos meal. Choose my protein: pulled pork. (Out of brisket - I was sad.) Choose my tortillas: soft corn. Choose my sauce: spicy habanero. Choose my add-ons: here's the confusing part. They have quite a few, and there is no set limit on the number you can get. Is that a bad thing? For me it was because I just wanted a traditional Tex-Mex taco so I had to mentally reconstruct what goes in while there was a line of waiting customers. So I chose quickly and didn't get it quite right. I think I ordered lettuce, onions, jalapenos, cheese, chopped tomatoes, cilantro. Had the server literally never made the a-la-carte taco order before? He thought I wanted the "street tacos" which was a different item. I told him what I wanted and pointed to the menu. Begin server's first consultation with manager. She explained how to make it to him and we got started. At most Tex-Mex places you get beans and rice on the side. Since they were on the list of add-ons I asked for those too - on the side. This totally confused him. He wanted to put them in the tacos! What the hell? It's not a freaking burrito! Begin server's second consultation with manager. After more confusion (more on that later) she said I could have the beans and rice in the small container but in the large it would be a side order and additional charge. No problem, I didn't want much. As I watched, the server filled one small container with rice. Then a 2nd. Then a 3rd! The 3 together were bigger than the single large container they wanted to charge me for! I watched with amusement and forgot (as did the server) that I wanted beans too. They also forget the cheese that I asked for. On to payment: I used a credit card which they processed without giving me a chance to add a tip. While my irritation was already blossoming at this point I had no issue with the server and I still wanted to tip so I asked to change a $20 and told him why. Uh-oh: this required a third consultation with manager. She told him how to make the change and walked away while he was still needing clarification and got busy with another staff. Leaving me and the server frustrated and waiting. I told him this is ridiculous but not his fault and wanted to tip so we waited. I (not the server) finally got the manager's attention and she came back, explained to him and walked away, again, while he was still asking for clarification! But he did figure it out, I got my change, tipped and thanked him and sat down to eat. My short encounter with this manager was bad enough but I really feel bad for the employees that must endure her apparent lack of empathy, inability to listen and understand, and general aura of impatience mixed with ineptitude on a daily basis. The food: not worth the wait! Soggy corn tortillas that did not hold together, flavorless. After the first few bites it fell apart completely and I had to resort to knife and fork. Pulled pork: totally flavorless with no apparent seasonings whatsoever. Jalapano slices were way too thick and vinegary. But at least they added some heat. A good thing because the habanero sauce, which they said was their hottest sauce, was like watered-down ketchup! About the only good things I could say is, the place seemed clean, it was cheap, and they have hand sanitizer available. But that won't keep it off my "Never Go Back" list. I was going to be generous and give 2 stars - I did finish it after all - but after rereading this I just can't. One star. read more

I wish there was a Qdoba at my home town. I go to this Qdoba because it's near my work. It's always a good hit. Prefer it over chipotle any day. Quality, taste, service all of it. The Lexington location got renovated not that long ago, new granite, back splashes paint etc. Vanessa and the staff there are always friendly. Easily go there once a week. We also get catering from there often. Always great! read more

Amazing food! Love that it is near our place. The food is always great here and it is a go to spot.

This place is on need of a restaurant rescue. Service was terrible. Employees have no desire to be here. 12 to 15 tables, no one in the place and all tables are filthy. Recommendation: change out chips when they become rubbery. Very very stale read more

The Taco Salad was tasty and the meat was well marinated and the Guacamole was fresh and the shell stayed Krispy till I finished eating my salad. They have a Coke Soda dispenser that can make over 100 soda flavor selections! I will go back when i want some Fast Healthily prepared Mexican Food! There is also plenty of parking. You can also order your food through their App on your Smart Phone too. If you eat in there are large windows from floor to ceiling to enjoy watching what is happening outside the restaurant. You can also have you food with just what you want on your dish! Like no cilantro, or beans or no meat or no sauce! Enjoy! read more

So good, I got a bowl and absolutely loved it! highly recommend!! also so many benefits and free things.

I am never ordering from this location again. I usually don't order from this location but did a couple of times because it was a Grubhub delivery. And every time I do not get what I ordered. The first time it was my name not my food any of it (3meals) the second time it was my food but half of it was not there.(quesadilla with no sides.) and this last time almost killed me. It was tacos filled with jalapeños . I don't do jalapeños I don't do anything hot ever my tacos always consist of chicken, sour cream, guac,cheese and lettuce. I've bit in to it getting a mouth full of jalapeños, leading me to choking, gagging, coughing, burning mouth, watery eyes, runny nose, and a loss of appetite. I literally thought for the first five minutes I was going to die. This location completely sucks. read more

Reasonable price. Good quality. Great place for quick bites. Enough parking space available. read more

QDOBA Mexican Eats - Entrance - Mexican Near Me - Lexington, Massachusetts

I am happy to say that I loved Qdoba! the food was great and the customer service was wonderful! I ordered the kids two taco kit and it was great! The ambiance was excellent, I loved how they remodeled the restaurant it looks great! Would definitely recommend this place! read more

As someone who started going to QDOBA years ago, I have always gotten something very tasty and satisfying whenever I eat here! Their nachos are the freakin' best, and the service is always fast and pleasant. It's a cozy atmosphere that plays some pretty good music too, and I'd one hundred percent recommend this place for anyone who enjoys Mexican food or just wants to try something new! read more

Skimped in the rice in a burrito bowl. Staff glares at you - the ones that are forced to work. Food was ok I mean it's the same at all locations for the most part but here I was so taken aback by the dude that rung me out - I was done then added on a soda at the last min- right after he gave me a total. Then said. "Oops sorry" he said " no worries I was going to find a reason to blame you anyways" ... huh? For what exactly ? "That's what I always tell everyone here - give me 5 mins I'll find a way to blame you". Thoroughly confused I grabbed my soda and left - I was so confused because I really couldn't tell if this guy was being facetious or I missed something - I forgot my utensils. When I came back inside realizing I forgot a fork he glared again and ran away to the kitchen. Wtf. I'm still confused. read more

I haven't been to QDoba in years (just not around me) and when I saw one figured I'd get a burrito. It was by far the worst burrito I've ever had (or top 3 worst). The chicken was dry and "crispy/burnt", beans had no flavor, rice (lime) had no flavor and even the sauces and SC were bland. I'm not sure how you can have a burrito with such non-flavor. I honestly wanted to toss it but considering I was hungry and spent ~10 on a burrito shoved it down. To say the least that I won't ever go to QDoba again is an understatement. read more

I'm sorry to say this was a pretty low experience. For starters, the space and the tables were very dirty. No one bothered to clean the tables off after use. The ingredients in their pans looked old, dry and as if they'd been there for a week. The taco shells were equally past their prime. The whole experience was sickening. I ended up leaving with my order rather than sitting in filth, but threw it out as it was inedible and I lost my appetite fearing I'd get food poisoning. By the way, there were no patrons when I entered the restaurant. - Should have been a clue..... read more

Dirty tables and floors, ran out of roasted veggies and I asked if more were coming out and was told no. Very small portions compared to other Qdoba stores so I was not pleased as a customer. They appeared staffed so not understanding why these issues exist. Hoping management will improve this. Food is always good at Qdoba so please address and fix this. read more

I had to deduct one star because I really miss the Coca-Cola Freestyle machine. I was diagnosed with type 2 Diabetes right after lockdown ended, and I loved the variety even with the diet soda options. Still love the food though read more

I have been a long time customer. The Lexington Staff of Melissa,Nuell and Vanessa are the best. They are very friendly and are always smiling every time I walk in. The service I receive is outstanding every time I am in there.I just wanted to say thank you to all the staff and managers for making every visit better than the next. read more

What is the point of ordering ahead with their online app if you show up 15 minutes after you order and wait another 20 minutes for your order?!?!?! Worst service here and to top it off the staff is rude AF!!! I could have gotten my order faster by driving here waiting in line and ordering that way! I wish it was possible to give 0 stars and F- ...... go anywhere else but here! read more

Just visited the Qdoba near the Stop&Shop in Lexington. Server was wearing gloves but proceeded to hike up her pants from the waistband with both hands. Then without missing a beat proceeded to take our order and make the tacos. When I told her that I was sorry but I was not comfortable that she had touched her clothes and was now preparing the food, she displayed an aggressive attitude, threw that plate away, then went to put on new gloves. Thereafter when she took my child's order she gave her one complete Taco and one damaged three fourths of one, clearly taking out her annoyance in a visible fashion. Of course my child noticed that she got a damaged one. One expects better of Qdoba which is setting itself up for a national chain. Seems like either they can't teach safe food handling methods to their staff or common courtesy. The better reaction would have been to say "I'm sorry" and then calmly make us a new order without the attitude. Of course I'm not taking my children back there. read more

I go to this place a lot of the time out of convenience, and I will say that the food is satisfactory. I am vegetarian and I like that I can build my own meal. I usually get a "burrito bowl" which is very delicious and filling. However, the customer service is seriously lacking. Despite some of the employees caring about their job and doing their best, they cannot make up for the others who clearly don't give a crap about their job or your food, and make that very clear. The server who is on the line, preparing the food, should not stare at me with a glazed disinterest until I tell him what I'd like. A pleasant expression would be nice, as well as actually listening to and caring about what I say. When I say lettuce I don't mean cheese. A little and a lot are not the same thing. Also the food there has upset my stomach a fair amount of the time. So... beware. Yet I went back a lot because it was near my workplace and a filling vegetarian hot meal read more

Seriously poor service. You have to wonder if the owners even care. Four people working, and only one person is helping customers. Two people in front of me, and I wait seven minutes to order. When I said something to the one employee working the line, he didn't say a word. Just gave me an evil look. Finally the manager came out from back, and when I said something about having to wait he said the other guy had to clean the bathroom. Seriously. There are four people in the restaurant, and the bathroom is more important than customers. Poor poor poor service. I'll give 3 stars for the food. I'll give -1 for the service. You get two stars and I'm being generous. read more

I wanted to love this place like I love Chiplote. But alas, twas not meant to be. Mediocre. Staff was Awesome and friendly though and so they definitely know how to pick them! But I was underwhelmed with the lack of choices. Yes. I understand that there are more meatasauraces than veggesauraces but can't I have a couple of choices of rice? Maybe some guac since I'm not scamming any of the meat choices? No? =( awwww Glad that I gave it a try and if someone were to take me out there, I wouldn't balk at going. read more

I generally try to avoid carbs and Qdoba's burrito in a bowl is a great way to do it. Hold the rice, extra beans, veggies and meat please. Solid, reliable food. read more

Qdoba can be a fun place to eat, its got spacious seating, a relaxed environment and friendly customer service. The food is good, but, I unfortunately have to compare it to Chipotle. They don't get anywhere near Chipotles commitment to fresh and healthy ingredients. I believe that you can even taste the difference in their burritos. All of Chipotles ingredients are cooked right in front of you but you often see Qdoba reheating their meats in microwaves. Also, their production line needs to be faster, they should simply keep a larger staff rather than let the line go out the door. Sometimes you're waiting a full 30 min to order for a line that I feel should be manageable (so avoid the lunch and dinner rushes). Prices aren't terrible but I do wish they were a bit cheaper. Qdoba does have some slightly different menu options from Chipotle that are nice like the queso sauce, which really improves the burrito. But there's a lot more to it than just taste, after all even McDonald's tastes good. I should mention that this is the only Qdoba I have been to but I can't help but admit that they fall short of Chipotle in service and quality of food. I really feel that they could and should do better. read more

I got my burrito and went to sit down. As expected because of covid the tables have signs on them that read OK for seating. Except for the fact that the OK seating tables were pretty dirty. And the NOT ok seats were clean.. so which one am I going to pick from! Anyways..I asked for a napkin.. you would have thought it was the end of the world... Then I made the mistake and asked for a to go container because well I want to leave I have no place to sit. The women rolls her eyes and says "For what".... weird place. read more

If I could give - I would .Hair in my food!! Disgusting and disappointing .I open my container and there it is ..unbelievable

We had a great meal with the family at Qdoba. We had a chicken quesadilla, steak quesadilla and a beef taco. All were delicious and prepared by a professional staff. The service was great! We look forward to coming back. read more

one again, the guy serving me was extremely rude. Qdoba NEEDS new employees. Some are extremely nice and others are some or the rudest and grumpiest people i've ever encountered. The guy at the register was nice but the guy making my bowl gave me so much attitude and I couldn't have been more nice to him. Workers have been rude before, but this guy was my last nerve here. I don't plan on returning for a while. read more

I love burritos but I don't love qdoba :( The workers are nice and smiling but the service was really slow... I was in line so long I could have had a nice dinner at a sit down restaurant. The menu was a little confusing as well and everything was an extra cost. I'm sad to say, I'm not a fan read more

I've been dying to try Qdoba, and although the food was just OK, I'll never go back to that location. The counter person, was not helpful, not friendly and seemed like my patronage was a nuisance. As soon as I walked in, she asked what I wanted.. said I needed a second & she was annoyed. I've never been here, wasn't sure what the sauces were and it was pulling teeth for an explanation. Also, its dirty in there. Over by the counter, there was a few receipts, an empty cup, and some other random trash next to the overflowing garbage barrel. Now I'm looking around. From what I could see, out back was gross. Shit everywhere. So crappy service, in a dirty place with mediocre food. No thanks, keep it. I'll stick to Chipolte for quick service Mexican. read more

Came in for salad with the brisket, lettuce, cheese, tomato and no shell. Tasted normal. 8 hours later I had food poisoning and was destroyed in the bathroom. Not good. read more

Stopped off the highway to get a nice burrito bowl. Stood in the ordering area with 3 friends for serval minutes and zero employees made any kind of attempt to help us. There was an employee visible that could clearly see us but they avoided making eye contact with us. I have had sub par customer service experiences closer to home but this one was ridiculous. read more

I had an hour after a conference in which to grab a bite to eat and then head to my hotel. Being a vegetarian, I figured I'd be able to find something edible here. I did, and it was okay. It was the customer service that was awful. There were 3-4 people working, and yet nobody acknowledged me or the growing line behind me. There was just one woman in front of me--with two small children--getting simple meals...and four workers, two of whom were actually working. Not sure what the others were doing, but I did see them...and they did see the line growing. Wanting to give them the benefit of the doubt, I just waited. Eventually, as the line started grumbling & looking at their watches, all four started working. So...nothing horrible...but nothing great. Meh. read more

My daily go to place. Always going there! I get steak brown rice and black beans in a bowl. Their food is trustworthy and amazing. And the drinks are refillable but you have to pay though it isnt that much. Try the chips and queso. Salsa is great but the queso is awesome. Make sure it isnt too spicy. Get mild whatever you get. I have been here so much I can't even think of stuff to say other than go there because its really good! read more