Repeat botched shipping and rude customer service Ordered a tire package in late October 2018. After 6 weeks, was told another 2 weeks. Repeat. Repeat. Repeat. Finally called tire manufacturer who was supposedly the reason for the backorder, and they said they had no purchase order from quadratec, and have over 100 of the tires in the size I wanted in all of their distribution centers. I call back quadratec and tell them. 2 more weeks they say. Finally in February 2019 I found the only non-jerk I have ever spoken to on the phone there. He uncovered that quadratec had completely botched all purchase orders with this manufacturer. Finally get the tires shipped, but the shipper would not unload them because a lift gate was not ordered. My wife actually unloaded them herself, while the shipper watched. Called quadratec just to close out the nightmare experience by informing them about the shipper outcome. The response was, what's the problem? You have the tires. They said that the shipper was not their problem. And that about sums up how quadratec operates. read more

You all suck!!!!! I ordered my part and paid extra to have it delivered before the weekend. Both parts were to be delivered before the weekend. One came in from PA fast. Well, the rep is telling me the inventory system got screwed up and it is coming from AZ - - - - - Ground FEDEX! Well, not its over a week since my order.... I am waiting at home for delivery, we get hit with a snow storm....... FEDEX is telling me they will deliver it when the weather gets better!!@#E@#$E!%)T@!#$%^@$%@#$^@$%^&#%^&#$%&^@%$#%^@#$%&^*#$@##^&*&#!)^@&#*$#!)@&#^@!). I could have ordered it from Amazon and gotten it in 2 days!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! I still don't have my part!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! At this point, I might just cancel the order to piss them offfffffffffffffffffffffffffffffffffffffff!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! YOU ALL SUCK MY JEEP! read more

Ordered a Rough Country lift kit for my YJ and 4 of the U-bolts in the kit were the wrong size. Called customer service and they literally couldn't care less. I explained that my Jeep is inoperable now until they ship the right parts. Rather than just shipping me the bolts from their stock, they're making me go through a warranty process with the manufacturer, which means at least a week delay before the correct parts even ship, then another 3-4 days before I receive them. I asked to speak with a supervisor who could authorize them shipping me the correct bolts directly, but the agent told me there weren't any managers available until next week. Next week??? I've spent over $3k with Quadratec this year and I guarantee I wont be spending another dime with them after this. Extreme Terrain will be getting my business from now on. read more

After entering ALL of my Jeep info, quadratec sent me seat covers for the wrong model jeep. I shipped them back (at my expense....$70!!) that was over 4 weeks ago and i STILL have not heard a word from anyone regarding my refund. I have called several times, left three emails and nothing. My son and I both drove Jeep's and spend a good amount of money of extras. Never again will I buy for Quadratec which is too bad because they used to be great read more

Sure Quadratec has hard to find and nifty parts for your Jeep, but the actual customer service at the company is the pits! I have tried to make my orders straightforward and simple, but they always screw it up! I live close enough to pick up from their warehouse, but no one ever calls to tell me when my items arrive or if they're back-ordered etc. It is beyond frustrating. The product is good. The customer service leaves WAY too much to be desired! I will get things elsewhere when I can. read more

So I ordered 5 tires & rims for my 2012 Wrangler JK on Monday. On Tuesday I received an email saying order wasn't processed for security reasons and to call in. Called in and they said it was just standard practice because of the high dollar amount that they would verify with the bank - which I was fine with - but asked if I would have the tires by Friday because I have the Jeep scheduled to be worked on this weekend and need them by then. The guy said yes you should actually have them by Thursday because they would be shipping from Chambersburg PA. Today I then get an email for quadratech saying that my tires are NOT in stock and they would be 90 DAYS!!!!!!! WHAT? We went from Thursday to 90 days. I expressed my displeasure with the rep and he did not seem to care one bit. Cancelled the order. So In conclusion. 1. No stock on a 5 tire sale THEY ARE PROMOTING ON THERE MAIN PAGE 2. Have to deal with calling your bank to verify funds with them 3. Wait times on hold to talk with somebody are ridiculous. 4. When you do get thru to someone they don't give a shit at all. 5. No mention of items stocked on their site and think people will be ok with waiting 90 days?! Just go to Amazon. They are cheaper. They ship stuff to you in two days. There customer service is Awesome. I was really impressed with there cool and professional looking website - but this place is shit wrapped in gold. AVOID. read more

Was told they were "the place" to get Jeep accessories. Ordered some entry guards that were a good price and listed "Free shipping over $49". My order came to $69.99 and when I check out, I see "Shipping" for $43.99. I used their chat bot to inquire and received a snarky response with a cut and paste shipping policy claiming the free shipping only to the lower 48 US states. I was asked if there was anything else they could help with and as I am typing my response , I am disconnected from the chat. Sorry, but poorly labeled shipping policy, snotty customer service, and exorbitant shipping rates. You may have been THE place for Jeep parts, but now you are just A place to avoid. read more

Purchased backordered parts around Christmas and received them about two months later, left on my doorstep in terrible condition. The box was mangled and the rock rails inside were completely exposed; paint chips, scratches in the paint AND metal, and the hardware must have fallen out as well. I know this isn't Quadratec's fault, but it's the bad customer service that led me to leaving this bad review. Waited about a week for an email response after sending in a very kind, detailed explanation about the order but decided to call before I received one. The long email I sent was not even read. I told the rep to read my email and call me back when he see's the photos I sent and read the whole explanation of the situation. No call back that day. I call the next day and ask if he read the email and proceeded to RE-EXPLAIN the situation to the same guy. My choices were: 1. Take the parts (Two long 50lb+ boxes) to the post office myself to ship back. 2. Take off work and wait around for a pickup on any given day at any given time. 3. Keep the parts that I waited two months for. Decided #3 and didn't want to wait longer for a new pair because they were still on backorder. So I asked how much can be refunded in return for keeping a terribly damaged pair of rock rails that I need to have repaired (because busted up rock rails are not going on my new 2016). The rep clearly didn't care much about quality customer service and offered me $100 which wouldn't even cover cost of repair for them. Decided to have them come pick it up. The whole situation is pretty ridiculous and its much easier to deal with other companies such as ExtremeTerrain which care about their customers and service. First and last Quadratec experience. read more

Sorry, Quadratec, but I gotta drop it down a star. There's no reason it should take eight weeks to receive a replacement part that's under warranty. I was originally told it would be a few weeks because the part was out of stock at Quadratec and at the manufacturer. Understandable; it happens from time to time. Unfortunately, it didn't end there. I had to call Quadratec because I never received stock updates or tracking information, even though I was told that I should keep an eye on the website for that information. Each time I called Quadratec for an update on my hardware, I heard a new story. During my last call to Quadratec, I was told the part shipped and I should receive it in days. A week passed, and I had no part. I was fed up, so I called the manufacturer directly. Surprise of surprises, they told me they'd never received a request for the part from Quadratec. The rep at the manufacturer immediately filled out my parts request and had the hardware and a few extra parts to me two days later. Coupled with the front bumper complaint I had in my original review, I'm stuck second-guessing Quadratec when I'm thinking about ordering a new part. read more

I ordered leaf springs and bushings from quadratec. My order confirmation email did not say any of my parts were out of stock and (after a week) I did not receive any emails stating that any of my parts were being shipped from the manufacturer. I called Quadratec and was informed my parts were on back order. When I asked why I was not informed of this, I received a snarky reply and a noticeably insincere "Sorry", so I canceled my order. I give two stars instead of one because at least they never charged my card for the parts. I will not be ordering from them again. read more

I ordered a bike rack from this company in June. expected ship date was the following week.... it's now September. no bike rack but I have received a TON of junk mail from this company now. read more

I'd reconsider purchasing from another supplier. I've placed two orders, both time the web site said in stock, then I received emails stating out of stock. The first order truly was out of stock, the second order wasn't. Both times I was unable to cancel the order. And for the second order they intentionally shipped it even though I requested the cancellation in plenty of time. Reordered from morris4x4center.com without issue. Shipped immediately after ordering and was provided tracking numbers. read more

Buyer beware I ave ordered from Quadratec multiple times and have run into "back order" issues more often then not. You do not know there is an issue until after you order. They do not provide status updates. I had to call every time for an update. I was even told it would be at my house in two days, only to call back and be told it will not be at their warehouse for another week. I want you to know what you are getting into. Buyer Beware! read more

I bought ball joints (dv8) from quadratec I am a 20 year ase master tech after installing and grease 3 week later my steering would stick and not return after checking everything over I determined one of the ball joints was sticking. Contacted quadratec and they said they would warranty them this was in March 2023 it is now June 2023 no ball joints but lots of emails saying they are on back order and will be shipped when available. I contacted quadratec to see when I would receive them and was asked for pics of damage but am not able to do so with the nature of the issue. Long story they tell me it's not the ball joints causing the issue and must be something else and they are not going to warranty them so after 3 months of emails saying they will be shipped when available now I have to buy new ones. Moral is but from someone that will honor the warranty read reviews even one customer saying they don't honor warranty is too many. read more

Terrible customer experience for an online retailer. I ordered a cargo mat and rear floor mat for my '13 2 door JK. Everything seemed to be in stock and the right fit for my vehicle. After a couple weeks without an update on my items shipping I called (and waited 10 mins to get a hold of someone) who told me that the parts were being manufactured and would be another 3-4 weeks prior to them being ready. If I would've known that I never would've bought them in the first place, but I went ahead and waited for the order. My items finally arrived about when they'd said they would, but they shipped me items for an Unlimited- not my two door. I called (again waited on hold 10 mins) and requested return labels for the two boxes to ship them back for a refund. They sent me only one return label, and now I'm going to have to call again...and wait 10 mins...again...to get another label. Im sure most Jeep owners are loyal like me, and would rather spend our money with a Jeep-oriented company like Quadratec over an Amazon. I honestly will not be able to purchase anything else from them again after this 1st experience and would strongly caution anyone else from doing so. read more

Ive been very happy with the parts that I have received from Quadratec both by mail and in the local store. Everything has been exactly as I asked for and as I needed. The local store salespeople were friendly and knowledgeable. The online info was perfect and shipping was fast and inexpensive. I will continue to use their services as long as I have need. read more

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The Jeep selection (and the catalog) are amazing and the products I have received were just as advertised. However, like others on this board, I repeatedly run into follow up e-mails that the product is out of stock or on back order. It's very frustrating and I simply don't get this treatment from the other sites. And SUCH A SIMPLE FIX (just tell us it's out of stock so we can anticipate a delay or go elsewhere). Maddening. read more

Absolute horrible customer service, I tried to get an order status about an order I placed on 12/22/18 via the chat option. Waited 15-20 min for someone to respond. was greeted by a guy named Kevin with the basic can I help you today... Let them know I was looking to get an order status....Waited and waited NOOO RESPONSE ... So I put a ??? mark up. and immediately get a in CAPS Lock, "DAVID its been a minute. was told it would be shipping monday only to find out kevin deleted my order. read more

I ordered a pair of off road lights and the transaction went through without any issues. About 3 weeks later, I was notified that the lights were no longer available. I called to inquire why there was such a delay. The person I spoke with could care less and acted as if I was bothering him. When I asked if there were any lights that were comparable to the original ones I ordered, I heard a deep sigh and his attitude became worse. I finally just hung up. I'll never do business with them again.... read more

This is the third time I've ordered Jeep parts from Quadratec. Each time they have delivered in three days and for free! Their products have always matched OEM standards and fit well. Quadratec also has a segment of their website that shows only the products that match my Jeep year. Makes purchasing for my year very easy. I will continue to purchase from Quadratec. read more

Purchased a TJ tailgate seal from Quadratec, which was claimed to be an OEM replacement part. Installed the seal and subsequently realized that it was about two inches too long on the verticals. So, bought another tailgate seal from Quadratec, this time a higher priced version. Installed it, same thing. These parts from Quadratec just do not fit the TJ. Bought a third, this time from a genuine Mopar dealer, and it fits perfectly. Quadratec non responsive in issuing credits. Will never buy from this company again. read more

I thought I would check yelp to see if my customer service experience with Quadratec was an anomaly but I guess not. I spent hours trying to figure out which top was best for my Jeep TJ. Spoke with quite a few customer service reps via chat, and both recommended the same product. I ended up purchasing just to realize that it wouldn't even fit my Jeep! My order got placed on hold because, to their credit, they figured it out before they shipped it. I was contacted by customer service and asked if they could give me a call. This was on a Friday afternoon. After a few hours with no phone call, I even responded confirming my phone number. Come Monday morning, no phone call. Even sent another email to customer service... no response. After checking YELP I can see that I am not the only one with these issues and clearly Quadratec is going downhill! UPDATE: I guess a bad yelp review is what it takes to get some attention from the customer service rep. They finally called me about 10 minutes after posting this review, and just like I told Rick ( see below) I canceled the whole order and will be taking my business elsewhere. (After telling everyone on the internet about my experience, of course.) read more

OMG....they have been down for days now. Oh, they will take your order and money! I called to cancel and can't even do that,,,customer service cant even look up my order. Who is running Quadratec,,,,,bunch of monkeys! read more

As part of a recent order for our Jeep, we ordered a lift kit. Everything arrived on time but the lift kit was missing the rear shocks. We contacted customer service who said that UPS must have forgotten to pick up that package and they would send it out Monday. On Wednesday we contacted them again because the site now said our order was back ordered. They said that must have been a mistake and they would send them out. The shocks arrived this week and they were USED!!! I requested a call from a Quadratec supervisor and still haven't heard back. Order # Q9021941 read more

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We have made several orders with Quadratec in past and have had no problem, we like the company and we understand issues and late shipments because of the virus however no COMMUNICATION at ALL via email to the point where I have to call (4 weeks later!) to find out where a $20 tank top is , is a bit ridiculous. Mind you I ONLY ordered the tank top because it was posted on the site that it was available and would be shipped within a reasonable time frame And on top of all that they are unapologetic about it and almost inconvenienced that I called to ask politely where my item may be. . Quadratec in a day and age when companies are so quick to send an email out when a package is delayed/or has issues I am completely unimpressed do better !!! read more

I bought something that didn't fit (they don't use the same fitting system as Mopar). I returned the item via their prepaid UPS label with tracking. The item tracked to their warehouse and was signed. I have been months now without a refund. I have repeatedly presented this information (which often they did not read) to their customer service. When they agreed that I had shipped back, they said they needed to look in their warehouse (why is it my responsibility if it is or isn't in warehouse a month later). They have never responded or provided a refund. And they now are ignoring me and not responding to any inquiries. I can't get escalated, nothing. Can not recommend them based upon this experience. Very disappointing. read more

Horrible customer service! Order side steps and they shipped the wrong size. Of course I didn't realize they were the wrong size until my installer informed me and charged me $165. Second shipment was correct but I had to go back and forth to the installer. A lot of wasted time! I asked for $100 refund! They said no, "we can offer you a $50 credit" ! Apparently, Quadratec, needs the money more than I do! Horrible customer service! Actually, no customer service! read more

I ordered a soft-top for my gladiator from this company and they never delivered it, they kept telling me the shipping company had tried to call me which they hadn't. I had to call them multiple times to try and resolve and they just could never get it done. July 25th I ordered this and they haven't contacted me a single time. I call them and they put me on hold forever then tell me to call someone else and they put me on hold too! Never do business with this company they have no consideration for their customers and I'm baffled by their ineptitude. read more

I had purchased the Quadratec Q-Performance Stealth Winch on July 1st. I received a letter in the mail in November and forming me that the product had been recalled By the National Highway Transportation Safety Administration. In that letter, I was instructed to remove the winch and disconnected from the truck as it could cause harm to the electrical system and was unsafe to use. The letter also indicated that it would be 90-120 days until a fix would be available and the winch would need to be sent in and then returned after repair. I contacted customer service Stating that I require a winch on my truck for work and safety reasons. I requested a refund or credit to purchase a replacement winch as I cannot be without a winch 3-6 months as they are implying. I was told "For legal reasons, we are only allowed to return these and preform the necessary upgrades on the item. We can not refund, return, or exchange these products. Thank you for understanding". So to summarize, Quadratec soled me a defective product that could damage my truck if used, does not intend to have a solution or remedy for something like 6 months. I cannot safely use my truck for work, in the capacity I require, without a functional winch. Thus, I must purchase another new Winch and eventually have the defective one repaired, having paid for 2 winches, which are quite expensive, only needing one. By the company's own negligence they are trying to profit doubly by first selling me a defective product for which they will not provide a suitable alternative forcing me to purchase a second. This is highway robbery. The honorable thing to do would be to issue credit or refund for the value of the defective product that was sold to me so that I can replace it as I require the product on my truck for safety and livelihood. read more

Customer service, delivery dependibilty, and more have went downhill. There are far too many options to order from these days. It will be a while before I head to there site again. read more

This is my first and probably my last time ordering from this company. Yes there prices are a little high but the quality supposed to be top notch. I wouldn't know for sure bc the very first order I placed had been back ordered! Ok I also understand if a product is in demand they may run out of stock. Here where it gets frustrating, the only way I found out my item was backordered is by checking the status myself. They don't tell you anything. I placed the order the first week of February and was told the end of the month. No problem right? End of the month still no word. I call again, was told first week in March! Ok I'll wait a little more no big deal. Now it's March 6th and still no word so I call back and I'm told mid April! Are you kidding me? Why can't you guys just be honest and say you have no idea so I can decide if I want to wait or just cancel and go with so thing else! I've ordered thousands one dollars in mods for my Jeep and never experienced trouble like this. Smh! How do you stay in business like this. Update. 4/6/18 I'm changing my review. They fixed their website and it now shows when the products should be in. The communication with them has also improved and I received my product as promised in excellent condition. read more

Great products, if the transaction works smoothly. AWFUL customer support if ANY hiccups. I struggled giving one star because they have a great stable of products, and include instructions (for most products). Some of their prices are very high (i.e. Stereo equipment), but there are other options for those sorts of things. I love their brand name stuff. Good quality and install directions. My one star is due to their totally useless customer service. If something doesn't go perfectly, you will have to work with them...and, they are awful! Only option is to call as email will get you a form-based reply, and they don't respond to twitter. Very disappointing. read more

Great experience with these guys. I bought a new soft top and managed to damage a side window as I was installing it for the first time. I called to ask if I could buy a new side window and the gentleman on the phone said "nope, no worries, I'll just mail you one" free. no charge. even for shipping. amazing. think you'll get that service from amazon? unlikely read more

I ordered a part that did not fit despite the description indicating it would. The description on the part I received was completely different than what was on the website despite it being the same part number. Called customer service numerous times-no answer even after leaving phone on speaker for 30+ minutes. No reply to my email until about 2 months later. The reply made no sense at all to what I had asked. Had to return my part via UPS for about 1/2 of what I paid for it. I left a review but their website now says it was rejected and I can't leave another. Buyer beware-this has been one the most frustrating experiences ever. They obviously don't respect or value their customers. I will NOT be purchasing from them again. I am way more upset about the amount of time I have wasted trying to get ahold of them than I am about the money spent. read more

March update: despite Rick's promise to "take care" of the issue, he hasn't. It's sad when a company can't replace a simple plastic part. Their loss since all of my future purchases will go to other companies. The customer service for this company is HORRIBLE. I purchased a Tactik bumper for my Jeep Wrangler from this company. On the manual it says to contact them for missing parts. One of plastic coverswas damaged, so I contacted Greg G. with their Customer Service department. He said he would try and somehow replace the part or replace the entire bumper. Three months later and I can't get a return phone call or email. I will be giving all my business to other companies. I left a negative review on their website, but they screen all the reviews before posting them. Hmmmm, what a surprise they didn't post mine. read more

Place an order for new tires with them. The tires where advertised with a much lower price than normal(almost half off) and I figured it was a miss print and that they would cancel the order but they did accept my order and money. They decided to cancel my order a month later and stated the tire company had cancel the order. I proceeded to call there customer service as a new customer wanting to place an order for the same tires and asked if they were available. I was informed that it would probably be about 30-45 days to get the tires but was informed that the tire company did have them and it was just taking a bit longer to get them. I than made sure my order would not be canceled and was informed they would contact me to ok a cancellation before doing so. At this point I had informed the sales person of what had happened with my prior order and to see if they would resubmit my order which she was happy to do and I also asked if they would honor the price I paid which she had said yes...until she pulled my order than she stated she would have to talk with a manager for approval and would get back to me. The sales person emailed me back and offered about 15% off the price. When I emailed them back to have a manager review this order and email I got ghosted and have not heard back since than. I also tried there email contact but just get a run around that tries to state they no longer make the tire and that is why my order was canceled. read more

rdered a 748$ Terflex 2.5 lift, paid for faster shipping and only received the shocks. Chatted with their service after hours and got the answer we can only trace call back again. Wait 10 days, we will try and trace a box that they never shipped Finally got a hold of a customer service rep who swore they would have the rest of the kit to me Saturday morning.... Saturday comes and only shocks arrive again jeep torn apart and customer service over the weekend is useless, you can order but you cant get anything fixed Unfortunately: 1. the first order was incorrectly shipped and it was an 800$ order with the mats 2. The first contact with customer service via chat leaves a horrendous taste in an already upset person 3. The fix action was again incorrect, and will require me to ship back the extra parts 4. the car that was supposed to be ready and aligned Saturday is now down until late Tuesday at best, and i cant get another alignment appt until Friday or saturday so I lose a week of the car 5. I have little faith of getting it correct since you tried twice and failed 6. This is a new Jeep and there would have been many more orders aka lights, tops, accessories but can you tell me why I would ever order from here again? Take your money send wrong stuff great business model WTF quadratech, now i have a torn apart jeep an no hope they can actually fix the order. I am livid read more

Purchased Window Visors for my 2019 Jeep Wrangler. Placed order only to find out that they were on back order so waited for a couple of months to get them. Waited patiently giving them a chance to get organized due to COVID 19 but by now they should be back on their feet like so many other small businesses are today. Missing parts from the package so cannot complete installation. Called for two days in a row, numerous times each day and was never able to speak to anyone. They don't even offer in their outgoing message to take your number and call you back in an effort to not keep you on hold like so many other professional businesses do these days. Tried to use their "Live Chat" today. Provided all of the applicable information, clicked "Submit" only to find out that they are closed even though they state that they are open from 9-5 M thru Friday. If they are closed then take down the ability to use Live Chat. Have made numerous purchases in the past from them with no problem. It appears that this is the end of Quadratec like so many other small businesses. read more

This is my email to them: Let me tell you how bad you guys are..... 1) You sent me the wrong part in the 1st place..I described what I needed but quadratec didn't care 2) Your part cost $65 plus shipping and everything else....that part is $31 all in from Bestop 3) I was told Bestop only sells the entire door surround system for over $400. NOT TRUE 4) I had to wait on your "Customer Service" line for at least 20 minutes every time I called you 5) You asked for and I sent you pictures of the parts....and I got nothing in response...... I can go on but you have to be the worst company I have ever dealt with..you are arrogant about you knowledge and you don't know squat!!!! Good luck sucking in other unknowing consumers....enjoy the weekend. Don't go off-roading because with your deep knowledge of the products, you may harm yourselves or someone else!!! read more

Ok, so I need a soft top for my Jeep. I ordered some stuff from Quadratec years ago and figured I would look on their website. I found a top that was in stock and looked good so I ordered it. It was supposed to be delivered in a few days so I looked for an email about it being shipped. When I didn't receive one, I checked my account on their website and it says I have No Orders. Interesting... So, I start a chat session with a customer service representative who tells me that they are having problems with the server and cannot check orders. Mind you, I could still Place an order... This problem had been going on for a while apparently, but he says the IT department is working on it. One dude eating Cheetos does not constitute an IT department. Says check back in an hour.. Next day, still not fixed. Checked back the following day and now it shows my order but says it's backordered! Expected ship date was another two days. Ok. Whatever. Just checked back today and now it shows the expected ship date is more than a Month Away!! Frustrated, I called to cancel this order only to find that since it's after regular business hours, I have to wait till Monday to cancel. However, I could still Place an order.... LOL Awful. read more