I will never buy from this company again. I ordered inner fender liners for my 2012 Jeep Wrangler. They arrive and they were super flimsy an absolute junk. I let them know that I would like to return them and all I got was an email back saying ticket opened. That was it. I have no idea what that even means and after being on hold for long periods of time twice and another email I still haven't been able to get a hold of anyone. Absolutely awful customer service read more

I thought I was the only one! TERRIBLE customer service. Ordered step bumpers for my 4 door Jeep Wrangler in November 2019 and they showed up in March 2020! No email, nothing. I had already moved on thinking they were not coming so requested a return label. After 2 months of trying to get a return label, finally got one. Was never reimbursed for the order-my credit card company is dealing with them now. NO response to MANY emails and they don't answer the phone. BUY ELSEWHERE!! read more

After posting my review on Yelp, I was quickly contacted by Hailey from Quadratec. My communications with Quadratec have significantly improved because Hailey tried to make this as right as possible, considering the experiences that I had with her team so far. She went above and beyond her duties as a customer service specialist to help me with my order and fix my customer relationship with Quadratec. I sincerely appreciate her customer service and will be buying from Quadratec again! read more

I've ordered from Quadratec for years but things have changed. I placed an order a week ago, on a Friday night, and after noticed that it had an old address. I immediately tried to cancel the order, and tried to chat, call, and email. They have no customer service after 5 PM EST Friday until Monday morning. I call first thing Monday morning and I'm told that they're reaching out to the 3rd party company (I thought I was buying from Quadratec) to change the address and they would change it in their system so it doesn't happen again. Last night I ordered a wiring harness, however this time I took my time to check the addresses, and they were wrong! Then this morning I get an email telling me that they couldn't change the address from the supplier and it was going to ship to the old address. I check the shipping status and it shows it hasn't shipped. Serious customer service problems and Quadratec. read more

Customer service? What's that? Buyer beware. or just pay a little more and avoid Quadratec. Ordered three items, floor mats, hood decal and a hitch. No notice that everything was delayed. No estimate of how long until the items would ship, although they were in stock when ordered. Really needed the hitch, which was the last item to arrive. Called customer service several times at different time of day. Nobody even answered the phone. No email, no alternate phone number. Use caution when ordering if you expect a delivery in a reasonable time. read more

Their customer service sucks! Ordered a nearly $400 #COLDCASEradiator from them, it showed up at my house in a box that was open and falling apart. This same radiator died just after 90 days. After going back and forth with them about possibly getting a refund instead of a $400.00 store credit, I was told that I would be put in for a refund and that I would be contacted by the company as to whether that would happen or not. That was almost two weeks ago and I am still waiting for that email, phone call, runner, something. At this point, whether I get my money back or have to settle for a store credit I cannot see ever purchasing anything through them ever again, and there is no way I would ever suggest to anyone else that they buy from them either. read more

Great company, creates fun to watch content on new products and their install videos really come in handy.

As a former West Chester resident, I was excited to give them my business with the purchase of a Yakima SlimShady. That was a mistake, and I will avoid patronizing this middle man with any more of my money. The SlimShady arrived with a broken leg (which prevents functionality of the entire unit, if you didn't already know). Now, I understand this may be a MFG defect, but as a reseller you are the steward of the products you sell. It doesn't matter if the party that manufactured the product screwed up, when you sell it you are on the hook for it. By the way, I have worked both with and for several large re-sellers. This tenant of customer service is common knowledge and non-negotiable. When I called, I waited on the phone for almost an hour. When I spoke to someone, I was given nothing but empty promises. (The representative said he would start conversations with Yakima to get me a replacement part before my camping trip. He did no such thing, and I verified this with Yakima when I was on the phone with them.) This was my last communication with Quadratec - I was unable to get ahold of them on the phone today. Quadratec clearly doesn't value its customers enough to spend a decent investment hiring customer services reps to support their customers who call in. The hold tone asks for patience during the pandemic, however as a former part-time-remote IT Service desk employee I don't think I can empathize with the company at all. Luckily, the folks over at Yakima are FANTASTIC and made everything right. I do hope Quadratec sees the free business advice in this review and decides to shape up. read more

Bought a bumper and winch. Got winch in 4-5 days. Bumper has not shipped yet. Can't get a hold of anyone on the phone and have not received a reply from Quadratic to any emails (sent 3-4 with not response). Online order info has no shipping info on my bumper. I would be ok to wait but without any visibility to when it will be delivered not sure what to do. Pretty disappointed. read more

I'll never do business with this company again. I ordered seat covers back in JULY, it's almost November and they keep pushing back the shipping date. Called customer service "The best in the industry" and waited over 30 min to locate my order. HORRIBLE!!!! read more

Ordered seats and paid for 2 day shipping and after two months and no contact except when paypal reach out I was told 2 more weeks. Which ironically was two days after paypal closed dispute. 8 days after that no product no communication and I had enough! Ended up with money back but will never buy there again. Pay extra and go elsewhere read more

I live in NY and have used quadratec in the past, always ups, and I would get it next day. I ordered a simple headlight switch this time, on Friday, shipped same day. Today is wednesday, still have not received it. Tracking shows delivery by Sunday, then handed off to usps, now says at the request of quadratec, usps is not deliveringit, ups still has it. Horrible customer service, nobody around on the weekend,WHAT? A 12oz pkg could have been shipped first class, and I would have had it already, and this is not the first time this has happened. And, again, no response to emails, just wait for your stuff. That's why there's Amazon! So if you don't care about when you will be receiving your stuff, stick with quadratec, they won't disappoint you. Interesting that I get a response from a negative review, repeated emails went unanswered. How does an item shipped ups on friday, delivery expected sunday, go to delivery expected Wednesday on Monday morning via USPS. Then on Tuesday tracking said AT THE REQUEST OF QUADRATEC, ups will be delivering it instead. Promised customer Monday jeep would be ready, cause the part would be here Sunday, based on original tracking!! Quad bot available all weekend, don't expect a person to answer the phone on the weekends.. RIDICULOUS!! So now I get a very caring damage control rep, offering to find out where my package is. LOL! That's not the point!! Amazon def would have had it here Monday!!! Oh, and btw Hailey, I am perfectly capable of pulling up tracking information on my own. That's not the point here!!! read more

Poor customer service. Ordered some Diode Dynamic lights through the website. Waited almost two weeks with no updates or tracking number emailed to me. Called Quadratec and they said they would call the vendor about the drop shipment and call me back with an update. Another day goes by and I called them again. Quadratec said they couldn't get a hold of anyone at Diode Dynamics because of the holidays and left a message with DD. Quadratec would maybe have an answer for me Friday. I proceeded to call DD myself and they told me they had the part in stock and no record of any order. Frustrated, I called Quadratec back to tell them what happened and get some answers. Big surprise, they had no answers. They would contact another department to investigate and get back to me. Needless to say, I canceled the order and purchased directly from DD. Lesson learned. read more

Ordered a set of Misch seat brackets on february 21st. We are currently building jeeps for moab that are leaving on march 13th. So on March 10th I ordered a 2nd pair of brackets and paid to have them overnighted to me. After not getting a tracking number on wednesday I called again. They said they were not shipped because they were not sure if I need 1 or two sets. Even though I confirmed I needed two and clicked purchase. So speaking with a customer service rep he said he would ship them right away and I would receive them the next day and waive the overnight fee. Next day on march 12 still nothing for tracking. I used the online chat and the rep says it wasn't shipped out because I called to late. Which I had called at 2pm Pacific standard time. I then call the customer service and they say something completely different and they had to confirm billing. So after everything I'm going to receive all 4 sets a day late!! Mangement said sorry we can't really do anything. The very last time I ever order from quadratec or even tell my customers to look up anything from them. Horrible customer service read more

BUYER BEWARE Worst company I've dealt with in years. I placed an order. They sent the wrong product. They ignored my repeat inquiries to sort it out. Then when PayPal contacted them on my behalf, they said they would send me a return label. They also then disclosed that the original product I ordered was out of stock and they'd refund my purchase price only after I returned the wrong item they sent. Despite numerous emails to them, they have yet to send me the return label or refund my purchase. It's been six weeks. read more

They shipped me a completely different tire and a completely wrong tire size. Their customer service is non responsive. Hopefully they do not expect me to pay shipping both ways for their mistake. read more

Collin in the customer service department is a great employee. He deserves a million raises. Came in for a warranty exchange issue and it was solved quite literally within two minutes. I had to provide zero information and he pulled everything from the phone number I called in on. Great experience read more

Useless Company! They get orders by stating item is in stock when its not. Twice ordered complete soft-top kits, 1st over 2 months (Besttop), then cancelled, 2nd ordered on 1st Dec 20, still waiting now March. read more

I ordered a soft top "anti-flap roof slat" for a 2004 Wrangler Unlimited. Spoke to a QT rep beforehand and was told, 1.) " backordered, and 2.) This really works!" As soon as the part was available I got an email and it arrived next day. It looked like a heavy duty fiber glass yard stick! Also 2 receivers and 4 ordinary hose clamps. I'm thinkin'...come on! What IS this? I called the manufacturer and he was pretty enthusiastic about the part and asked me to call him after installation. Which took all of 20 minutes. And it looked silly as well. So off we went to the expressway to run it up and roll the windows down. NO FLAPPING AT ALL! Rained that night. NO WATER PUDDLE ON THE TOP!!! Really can't see the bow under the top as I thought I would. Here's the deal. Low cost. (by the way, it was a new QT top as well). Easy installation. It works! It was sorta, "I know you don't believe me, but I'll charge your card $60 when we ship and you'll love it" Thanks read more

The following is my original message sent 10 ago and still no response: I just received this order, but it is missing all 4 end caps for the front and rear rails, as well as both 3/8" hand knobs. Due to the numerous scratches, overall condition, and instructions being wadded in a ball and stuffed in the box it appears to be an item that was returned from a previous customer. Probably the reason for missing parts I would guess. I can live with the scratches, but definitely not what was expected from a $450 product. Can the end caps and knobs be sent at no charge or does the rack need to be returned for a full refund? I have sent a 2nd email 5 days ago and still nothing. I am a new Jeep owner with thousands of dollars in upgrades planned and Quadratec will not see any of it! read more

Worst service on the planet. Ordered several parts to replace a sway bar including the bolts for the mounts. Bolts were backordered so I told them to cancel that part of the order. They refused and said they could not cancel it (lie!). Weeks later they finally get around to sending them. They only sent 3 of 4 bolts. They do not respond to email. They say their hours are 9AM-9PM but when you call they say they are closed and hang up. I will go elsewhere from here on out !!!!! read more

Garbage product. Sent it back; but did NOT get my shipping of $10 for a $1 terry-cloth item. DO NOT BUY from Quadratec.

Love quadratic. I've been dealing with them since I bought my first jeep in 98. Customer service is top notch. Best selection of any jeep parts distributor. read more

Ordered Auto Custom Carpets Custom Die Cut Vinyl Floor Cover for 84-96 Jeep Cherokee XJ - back in January 2022, along with a seat for my Jeep. Seat showed up eventually, this vinyl floor liner was a nightmare. Waited for almost two months before the "bot" quality updates started. Finally learned in April that "the company that makes them is still waiting on a PO" - well, why, as the customer is that my problem - one should have been provided IN JANUARY. I gave them a date by which to provide the product or a refund and received neither - nor any further communication from "customer service." So, thankfully I paid for this with PayPal - had to initiate a dispute to get my refund, but after this nonsense, I am done with Quadratec. IDC if they don't like what I'm saying - they don't answer the phone (multiple 30+ minute sessions on hold before I gave up), they are poor at best about responding to email queries, IDC if they are the only vendor on the planet, after this, I will do without rather than risk another bad experience. read more

I buy a lot of stuff online and this has been my worst experience ever. Ordered tires they sent the complete wrong tires. Called in they said they would send out the right tires and I return the wrong tires, they sent the same exact wrong tires a second time. After over 2 hrs of phone calls most of it on hold 2 unanswered emails I finally got the return labels and the tires sent back. Now I'm just waiting on my refund, being told takes 3-5 days for a bank to process. Kinda funny how the money goes out right away but not the other way around. This whole ordeal has been almost 3 weeks long. Shame I can't get re funded for my time lost and stress. I will never use or recommend them ever! read more

Looking for a spare tire mount bike rack. Saw one on their site for $199.99. Did not purchase yet. When on the internet, I get pop up ads from Quadratec and the picture shows the rack and it's listed for $129.99. When I click on it, I'm directed to Quadratec site and price reverts to $199.99. Faulty advertising. Been trying to call then for 3 days with no one answering the phone. Total hold time over the past 3 days in excess of 45 minutes. Looks like Extreme Terrain is a much better outfit. I will report the deceptive advertising to state attorney general. read more

Very poor company. We placed an order for flathead engine parts for a Willys Jeep. Two months later, we are still waiting for the parts. Never once did the company update us on the delays or status of the order. Every time we called, hold times were 15 minutes or more, then after being blessed with a live person, we would be told the parts were on backorder. Three times, we were told they would investigate the delay(s) and get back to us. It never happened. One wonders if they stock anything, or merely act as a catalog house that send the order to a supplier. If so, that would explain why Quadratec has no clue if you ever got your parts. This company excels in taking your credit card payment, but has absolutely NO follow up ambition to make sure the customer got the products they paid for. Stay away from these guys if you are broken down and need parts!!! read more

Customer service is not their strong suit. I ordered some AEV wheels from Quadratec since I have had bad experiences with AEV. I ordered 5. They created two orders, one for 3 and one for 2. The wheels were back ordered. Well I waited about a month them I looked at the AEV website and low and behold my rims were available directly fro AEV but they were still listed as backordered on Quadratec. I called them and was told that there must be some computer glitch......So, they charged me for my 5 wheels but only sent me 3....I called back and was told it was another computer glitch. Meanwhile, I'm leaving for Moab next week.... I would suggest you not order from a Jeep gear seller based in New York. Not much off-roading in the east. Stick to the western sellers who know what they are doing and how to treat people... read more

Garbage including their part system! Horrible return policies, you're way better off using amazon.

Bait and Switch. Quadratec posts prices on Google Shopping that are not reflective of the actual price for the items they post. Then, when after 20 min of waiting to talk to someone at the store, they blame google for the wrong price being displayed. There are too many places that sell jeep parts to have to deal with a company that is so utterly comfortable with being deceptive online with their pricing. I will be avoiding Quadratec for all of my jeep needs. read more

Great experience with these people. Quick shipping and great return policy. Their detailed information/instructions makes everything much easier. read more

Best parts store for Jeep products. I have purchased multiple items for my 2010 jeep wrangler. Getting their catalog is like a Christmas catalog for me. I have ordered side bars, bunpers, mats and a stereo from them. All excellent products. The only issue I ever had was a price difference on my bluetooth stereo. After I purchased it and realized I could get it cheaper i contacted them. They refunded me the wntire difference and then some. Quatratec is an excellent company for Jeep lovers! read more

Sent me JL rock sliders, I ordered JKU sliders.. They sent me the replacement part, had no idea when it was coming because I didnt have a shipment number or tracking number and long behold a month later it came with dents, and deep deep scratches with paint chipped everywhere. I was told after there first mess up they would make sure to take care of me with some sort of complimentary. I received to JCR stickers that went straight to my trash can. Waiting to hear back from JCR and quadratec. read more

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Ordered a Rough Country lift kit for my YJ and 4 of the U-bolts in the kit were the wrong size. Called customer service and they literally couldn't care less. I explained that my Jeep is inoperable now until they ship the right parts. Rather than just shipping me the bolts from their stock, they're making me go through a warranty process with the manufacturer, which means at least a week delay before the correct parts even ship, then another 3-4 days before I receive them. I asked to speak with a supervisor who could authorize them shipping me the correct bolts directly, but the agent told me there weren't any managers available until next week. Next week??? I've spent over $3k with Quadratec this year and I guarantee I wont be spending another dime with them after this. Extreme Terrain will be getting my business from now on. read more

Updating to two stars because: 1) Quadratec did actually send me a shipping label a few days after they promised it (though it was from UPS instead of them - would have been helpful to know so I was looking out for it). I will take responsibility for missing this. and 2) I got good customer service immediately upon posting this review (including refunding my money as promised once they got the item back). That said, they still shouldn't have sent the wrong item in the first place and should have responded to my numerous e-mails asking about it and asking to return it. So they went from being almost criminal in my book to merely in over their heads and not able to properly fulfill orders or deal with the ensuing fallout. I still plan to shop elsewhere. read more

Repeat botched shipping and rude customer service Ordered a tire package in late October 2018. After 6 weeks, was told another 2 weeks. Repeat. Repeat. Repeat. Finally called tire manufacturer who was supposedly the reason for the backorder, and they said they had no purchase order from quadratec, and have over 100 of the tires in the size I wanted in all of their distribution centers. I call back quadratec and tell them. 2 more weeks they say. Finally in February 2019 I found the only non-jerk I have ever spoken to on the phone there. He uncovered that quadratec had completely botched all purchase orders with this manufacturer. Finally get the tires shipped, but the shipper would not unload them because a lift gate was not ordered. My wife actually unloaded them herself, while the shipper watched. Called quadratec just to close out the nightmare experience by informing them about the shipper outcome. The response was, what's the problem? You have the tires. They said that the shipper was not their problem. And that about sums up how quadratec operates. read more

You all suck!!!!! I ordered my part and paid extra to have it delivered before the weekend. Both parts were to be delivered before the weekend. One came in from PA fast. Well, the rep is telling me the inventory system got screwed up and it is coming from AZ - - - - - Ground FEDEX! Well, not its over a week since my order.... I am waiting at home for delivery, we get hit with a snow storm....... FEDEX is telling me they will deliver it when the weather gets better!!@#E@#$E!%)T@!#$%^@$%@#$^@$%^&#%^&#$%&^@%$#%^@#$%&^*#$@##^&*&#!)^@&#*$#!)@&#^@!). I could have ordered it from Amazon and gotten it in 2 days!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! I still don't have my part!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! At this point, I might just cancel the order to piss them offfffffffffffffffffffffffffffffffffffffff!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! YOU ALL SUCK MY JEEP! read more

I bought ball joints (dv8) from quadratec I am a 20 year ase master tech after installing and grease 3 week later my steering would stick and not return after checking everything over I determined one of the ball joints was sticking. Contacted quadratec and they said they would warranty them this was in March 2023 it is now June 2023 no ball joints but lots of emails saying they are on back order and will be shipped when available. I contacted quadratec to see when I would receive them and was asked for pics of damage but am not able to do so with the nature of the issue. Long story they tell me it's not the ball joints causing the issue and must be something else and they are not going to warranty them so after 3 months of emails saying they will be shipped when available now I have to buy new ones. Moral is but from someone that will honor the warranty read reviews even one customer saying they don't honor warranty is too many. read more

After entering ALL of my Jeep info, quadratec sent me seat covers for the wrong model jeep. I shipped them back (at my expense....$70!!) that was over 4 weeks ago and i STILL have not heard a word from anyone regarding my refund. I have called several times, left three emails and nothing. My son and I both drove Jeep's and spend a good amount of money of extras. Never again will I buy for Quadratec which is too bad because they used to be great read more

Was told they were "the place" to get Jeep accessories. Ordered some entry guards that were a good price and listed "Free shipping over $49". My order came to $69.99 and when I check out, I see "Shipping" for $43.99. I used their chat bot to inquire and received a snarky response with a cut and paste shipping policy claiming the free shipping only to the lower 48 US states. I was asked if there was anything else they could help with and as I am typing my response , I am disconnected from the chat. Sorry, but poorly labeled shipping policy, snotty customer service, and exorbitant shipping rates. You may have been THE place for Jeep parts, but now you are just A place to avoid. read more