Qualia Pizzaria is a Gift to St. Catharines. Outstanding product made with love by their Customer Service oriented staff! Thank you to the owners Chris and Joy From the Bike Shop Boys of Front Row Sports Thorold, Ontario read more

Those of you who read my reviews know I don't do one line reviews. So here goes with this establishment, Title: Best to just keep on going by Well it started off with us feeling too tired to cook so pizza hit the menu. After looking over the area's specials, we settled on the #9 Combo special from here. A party tray with 4 pops. What could go wrong? I went to their website to order online and well....that should have been my first warning. It failed miserably by telling me that there was no store that would service my delivery request. So on the phone I go. They answered promptly and so it began. After having a semi-hard time getting the address across to the gentleman on the other end, we started with the order. A simple order, #9 Combo Special with pepperoni on one side and mushrooms on the other, 3 Pepsi Max, and one Reg Pepsi. Delivery to my house. Done. Then told about 45 minutes. Standard time given. So now we wait. Bear in mind I suggested this place to the wife based on the fact that I had the "pleasure" (at that time) of having their pizza previously. It was at par with others that I had had. Nothing special but palatable. So the time came with a feeble knock at the door. So quiet that even the 3 dogs didn't hear it and they can hear a person sneeze halfway across the city. (just kidding but they do bark at everything and they were silent). To the door I go, swing it open and there it is...Hot and Ready (yes should have ordered Little Caesar's you'll soon read why). So I pay and even tip prior to sampling their offerings. The good part first. The pop was great. Tasted as it should and not flat. Everyone here enjoyed it. And that is that for the good. Sorry but that's all. The bad or "could have been much better" part. The pizza. Suppose to be a party tray. You know, the standard "rectangle" shaped, well this was kind of like a rectangle but with severely rounded corners. The outside edge was a mere quarter inch (1/4") high. You were lucky if you could actually see the edge. The cheese was there. Enough said about that. The pepperoni was a slight bit charred, making it look delicious. The mushrooms were fresh mushrooms from the looks of it and they were on top and therefore all dried out from cooking. My opinion is that mushrooms and other toppings of the sort, should be under the cheese so that they don't dry out. If I wanted mushroom jerky, I would have ordered it. And so we dive in handing out slices to all here. The weird part was that all the slices were only about three inches (3") wide. I found that very strange. Anyways...On to the slices. Well as we began lifting the slices they immediately flopped over like a limp.....OOPS. Can't say that. You get the picture I hope. I'll say this...If I had ordered thin crust, the only option to fulfill that asking would have been to remove the crust in its entirety. Yes, it was that thin. Standard corrugated cardboard is thicker than this crust was. So think about this... Round the corners off, 1/4" edges, and paper thin crust, they just saved enough dough to make a whole nother pizza. #SMH. So on to the spaghetti sauce. Yes you read that right. The pizza sauce tasted like spaghetti sauce. May have been Ragu or Primo for all I know but it sure didn't taste like a proper pizza sauce. So in summary, I will never go back there and don't recommend you go there either. Just a horrible overall experience except for the pop. read more

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So, I ordered pizza a few weeks ago from a new place called, Qualia Pizza in St. Catharines. They have one here and one in Niagara Falls. First time, ordered online and had it delivered. Great pizza & service. I decided to order it again last night, and did the same, ordering online for delivery. After an hour, I call the shop to ask about the pizza. Get told, that it was for pickup, not for delivery. When I tell them, I placed it for delivery and the online system changed it, they tell me to come pick it up and they'll warm it up in the oven. If I want it delivered, they'll just send it out. I tell them that it wasn't my fault, that the online service changed my order. They then tell me they'll make new pizzas and send them out. It'll be about 20 minutes. Delivery took 45 minutes to arrive, and you could smell it. Paid the delivery guy, and took the pizzas inside. Found the pizzas were stone cold and one had all the toppings burnt, which tells me they warmed it up for the car ride. Tried to complain on the website, and the complaint wouldn't send. Sent a complaint through to customer service from my email. So I call the place today to complain to the manager, told he's not in. I then ask for his name and when he'll be in, so I can call when he's there. The phone gets handed over to another person who asks if they can help. I ask for the manager's name again and when he'll be in. The person wouldn't give me that information. After the 3rd time asking, the male identifies himself as the owner for both St. Catharines and Niagara Falls restaurants, but won't give me his name. As I try explaining to him what my complaints were, he interrupts to tell me I don't know how to use a computer, and that the system doesn't make mistakes. When I continue to try to explain the issue of the pizzas and the staff, he continues to interrupt and tells me that it'll be in the system for next time, and as I don't know how to use a computer to call it in instead. I then tell him to send me an email with that information, so that I have a documented issued order. He starts yelling at me that it's in the system and I just have to order for it to show up. And that I better call it in, as I don't know how to use a computer. I then asked again for an email to be sent, and that I'll give him my email. He yells it out over the phone and my name, and tells me he doesn't have to send it, it's in the system. He continues yelling at me that he doesn't have to send it and can send it tonight if he wants. As he continued yelling, I hung up on him. Unfortunately, they did a great quality pizza the first time, and then as a second time order and would have been numerous more, if he and his staff did right by the bad order, will no longer order from there. Let me hear it from others. #qualiapizza #qualiapizzasucks #localpizza #glutenfreepizza #worsstpizzaever #badcustomerservice #stcatharines #niagarafalls read more

Qualia Pizzaria - Burnt toppings, cold pizza - Pizza Near Me - St. Catharines, Ontario

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Great pizza, great service, great price! The staff are very friendly and accommodating. They are my new go to, along with many students here in St. Catharines. Will be ordering over and over again! read more

We've picked up at Qualia 4 times this year. The pizzas were excellent every time. The dough is tasty and crispy and there are plenty of toppings. They're usually ready within 15 minutes. Price / quality is good for such a take-out place. read more