Customer service is lousy and rude, typical trash yard. They jack prices and sell s**t!!!read more

I could always find what I want there and the people always help you and they are nice and offer…read more You good advice when you're looking for a product.

I was in one of the aisles and I seen a guy that worked there just not doing nothing walking…read moreaimlessly along the wall like he didn't wanna be bothered. He was just wasting time. I said ,excuse me can I have some help please? he just looked at me with his eyes, bugged out, saying he didn't know anything about the products and look kind of annoyed. I looked at him then I thought to myself you can't be serious? Two women that worked there were just talking with each other and definitely did not feel like an AutoZone. I don't know what was going on, but I would not ever come here again. You probably shouldn't either.

We stopped by here to get something to use to try to get the new frunk cover on the bumper to…read morestick. It came off during the car wash and was just hanging there. Hard to design these covers to stay put. The Goop comes in a tube and costs $7.94. It's a big tube. Not sure what else this stuff can be used for, as it states on the front it's used for metal adhesion.

They may be nice when you walk in the store, but calling on…read morethe phone gets you nowhere. twice now they did not even answer, just rang and rang and rang

We went to Hastings on a hunt for brass fittings for a radiator. (Why Pontiac would randomly change…read morethe size of the bungs on the coolant lines of their OEM radiators, I have no clue.) Unfortunately, they didn't carry them. Which struck me as odd. They have a sizable selection of serious car parts; you can browse aisles of transmission parts, which seems like things they would keep behind the counter, as well as many things dealing with auto repair that I would categorize above a "driveway mechanic's" ability to use - head gaskets, valve springs, rods... things like that. So I took one star off because they weren't able to supply me with a simple adapter that was easily found at Murray's Discount Auto, but they definitely get four stars for having some serious parts in stock. If you're looking to do more than a tune up, I'd suggest going to Hastings, and if they don't have it, then United Auto just a mile north on Gratiot.

From the owner: Hastings Auto Parts was established in Detroit, MI in 1955read more

I have been coming here to United Auto parts for about 30 plus years. They always have the parts…read moreyou need and are reasonably priced , great quality and have never let me down with finding what I need. Also their counter folks know their stuff and you do not have to explain to them what you need. They get it. Recently I had some brake parts I could not use because I had to get the complete brakes done at a shop being on a timeline. I asked if I could refund my new parts that I purchased and it was no problem. The receipt was several months old! You would be hard pressed to go anywhere else but United Auto Parts with that kind of customer service. A happy loyal customer l RJS

Walking into United Auto Parts feels like an authentic step back in automobile time!…read more I have a newer car so I wasn't sure it was the place for me but I was quickly reassured by their counterman that they have everything current for all model vehicles and if they didn't have it in store, offered to order it for me and would have it by the next day! The shelves are all extremely organized and the staff have some what of a family feel going on. Probably due to the mom and pop thing they push which I'm always happy to support rather than places like auto zone which are basically Walmarts and running Michigan into the ground as I type this. I'm pretty big on customer service especially when it comes to auto parts because they can end up costing a pretty penny. That being said I like to know exactly what I'm getting and wouldn't mind someone kindly dumbing it down for me, while not making me feel dumb haha. The countermen at United were MORE than helpful and ended up saving me money! All around good experience I give you four stars!

I went here today to look for something for my car. Every person I encountered was so helpful. I…read morewould recommend this Auto Zone to anyone. Thank you for your excellent customer service and having what I needed in stock!

Our vehicle stalled out at the gas station across the street. We stopped into the store for a…read morebattery charge, but associate Megan drove over to our vehicle and attempted a jump. She gave her best effort, but had to give up when the vehicle still wouldn't start. She suggested a battery replacement, and told us we could borrow a set a tools. When we purchased the battery and returned with the set of tools, the store manager happened to be gassing up one pump over and assisted with battery replacement. Beyond full service. So thankful.

Family owned, Family ran. Great people. The knowledge with the staff makes all auro repairs easy.read more

Best auto parts place hands down! Whether new or used the try and help you out and get you up and…read moregoing. I have been dealing with these guys (Tim, John, John M) for years and seriously couldn't imagine what I would do without their knowledgeable staff and years of experience. If these guys can't find it then no one will in most cases! Really appreciate you guys and your help with everything in the past and future! Thanks from Jason at Grasshopper

If you're procrastinating on getting new wiper blades, freezing rain will absolutely remind you…read moreit's time. That being said, I quickly found my way to O'Reillys. Looked up what I needed on that computer thing near the blades, had a small panic at the cost and made my way to the counter. I was greeted with a warm smile by Robert. Who set me up with with a loyalty number and gently told me that there were some better (less ridiculously expensive) choices available. Found the best wiper blades for my Jeep and also had some great advice on product choices on the last minute "can you grab this" from my husband. Robert then came out without hesitation in the freezing rain and put them on for me. Exemplary service. Extremely knowledgeable. This man definitely deserves a raise. Thank you

From the owner: Get the job done right and save money on your repairs with parts, tools, and accessories from your…read morelocal O'Reilly Auto Parts. Stop by any of our 6,000+ locations to enjoy free store services, including O'Reilly VeriScan Check Engine light testing, wiper blade & bulb installation, fluid recycling, and free battery testing near you. If you need a specialty tool for a one-time repair, check out our Loaner Tool Program, where only a refundable deposit is required to get you the tools or equipment the job requires. Stop by an O'Reilly Auto Parts store near you, where our parts professionals are happy to answer any project-related questions and get you everything you need for a complete DIY repair. With locations across the US, Puerto Rico, and Mexico, there's always an O'Reilly Auto Parts near you!