My wife needed her wedding ring resized. The owner, Grace, of Prime Jewelers in Plano was…read moreawesome. She recommended a plan to adjust the ring at a reasonable price. Then had the work done in just a few hours. We were very satisfied with her work and the promptness of service. Will definitely be back!

The owner's (Grace) work is very articulate. I have used her for several different pieces and types…read moreof jewelry

This jewelry store is amazing! Their service is so good they are very welcoming and and have the…read moresweetest workers. You get nice real jewelry for a great value/ price. They even have cute dogs there!. I highly recommend this jewelry store if you want real, nice jewelry for a great price.

Great service and quality jewelry, diamonds, gold necklaces, earring, especially diamond earring,…read moregold bracelet, and diamond rings for any special occasion.

I just found Griffin Jewelry. Yea me!!…read more I had a beautiful multi pearl ring that needed a pearl replaced. I like the ring more now after they worked on it. Plus it was done quickly. I have found my "go to" jewelry store. Not only for repairs but for new jewelry. They have many beautiful pieces!! Bravo Griffin Jewelry!!

The work they did on my ring was fantastic! However.... the customer service made it so I won't be…read moregoing back... I dropped my ring off and that lady was amazing, she talked me through everything, she was great. But then I got a call... and was told 4 times that my ring was made from lab rubies/diamonds.... it felt like a slight, I know they had to test it but I dont get why she asked if I knew or why I was getting a phone call with that being the primary conversation.... when they were focusing on tightening the prongs.. I was well aware I had a lab grown ruby and diamonds.... doesn't make me any less but it felt like she tried too.. Then im told that my ring will be out for 3-4 weeks if I keep in house, if they send it out it'll be less time... I wanted to think about it, then decide to send it out and im told it'll still be 3-4 weeks.. mixed info but okay sure im still on board... then on that same phone call I ask if they know exactly how long and if I can hold it until they work on it and she goes 'no, why?' And I say 'well it's my wedding ring....' and she goes 'ok, why?' And I said 'because I want to wear my wedding ring' At this point I dont understand why I have to justify wanting to wear my wedding ring...... So then I decide to send my ring out, I get no updates.... I had to message them and ask when it was coming in and then was told 'it comes back next thursday we'll send you updates'.... and they did not... I had to respond today on the day of and let them know im coming, to which they finally responded it was ready... One lady was nice, but the lack of customer service, the remarks regarding my ring and the inability to do as they say and follow up, assures I wont be going back. They did a good job on my ring but im not going back.

I was in a time crunch to get my granddaughter's birthday jewelry present done today and Allen…read moreVillage Jewelers not only accommodated my tardy timing but did so at a very reasonable cost and with humor and understanding. Thank you so very much!! I highly recommend.

I had originally bought my wedding band from Allen Village jewelers years ago when they were…read morelocated in the shops of Fairview when I was looking to have a custom ring made I knew I wanted to go back to them however it looked like they were no longer around, but was pleasantly pleased to find out they had just moved into the Ventura building across the street. The staff is absolutely wonderful and I would highly recommend them as a jeweler. They are very transparent with wonderful pricing and quality products. 10 out of 10 highly recommend

Shahina took her time and helped us buy the perfect pieces for our family…read more Located right off the 75 and Belt Line. A wonderful wide array of authentic 22k jewelry is here for you to satisfy your tastes.

If I could give a zero star now I would. I purchased bangles offline. When they arrived they were…read moretoo small. I immediately call the store and ask for a refund. They told me no refunds. Yet in more than 5 places on the internet it says you have 10 -15 days to return your item no questions asked. I called back and spoke to the manager Shiva who said I can return the bangles but with a 25% restocking fee. What ? Even online it says if necessary it's a 15% stocking fee. This isn't a special order or a sale item. This is absolutely ridiculous. How can you change your policies on the phone but say something entirely different all over the net.

I have used Elmvale Jewelers for over 20 years. They provide excellent service, competitive…read morepricing, knowledgeable about various stones, and custom work sets them apart. They can be trusted with any jewelry piece and the owners ensure you are pleased during each visit. No one provides the level of service you will receive from the owners.

They're so helpful here. I came here to get my wedding rings soldered together after the store I…read morebought then from said they wouldn't do it. I dropped them off at 11am on a Saturday and they were ready for pick up at 2:20pm the same day. Beautiful work on them and very fair pricing. I'm so glad I cam here and I absolutely will be coming back for all my jewelry needs.

This store has the best price for jewelry and diamonds Very…read morevery friendly customer service I tried many visited many store in Allen Frisco Fairview and stonebrier mall and Allen mall but this store I found very good

12/27/23: My daughter wrapping up college was given a "promise" ring from a long time boyfriend…read more Of course it was not a million dollar ring or an engagement thing. Just a promise and lets say Step 1 is all for a dad scared like me. All I know is my baby girl all grown up was excited, loved it and her bo worked and saved for it.....and remember nerves guys. It needed to be resized of course and not just myself but wife and son said go to Diamond Shoppe; we know them being local and support local. I was shocked ( or us amazed) that my daughter and wife were told it is not real and " you should go to Wal-Mart". No one in our family are regulars being jewlery of course every season but for her to say that and hearing it was a no. Have the foresight to think well treat them proper as in the past we have engagement then wedding and hubby gets something too right. All I know is I will be speaking directly to Christopher and worst case is they lose not just my family but son/daughter in law plus neighbors and and and others.

I've waited 5 days to decide to write this review. Over the last couple of weeks I've taken in…read moreabout 10 pieces of jewelry to be repaired, restrung, resized, cleaned, etc. Two sets of pearls restrung, multiple rings resized or repaired, earrings repaired, tightening of prongs, cleaning, etc. resulting in about $1200 in costs. I also took several pieces of gold jewelry to be sorted by karat and examined to be sold. When I got the offer for the gold it seemed like it could be a very low offer so I had my son pick up the pieces and bring them home. I still had 2 rings to pick up from that point and when I nice MAN called and said they were ready I went to pick them up. I was greeted warmly by Irena (one of the nicest people you will ever meet). Roluca Cohen (the mgr. who had helped me with all of it originally and who gave me the gold offer) was there helping another customer. As Irena was checking me out, my balance was $100, Roluca pipes up, in the middle of helping her customer, and says, "she has a balance!" Irena looked at her a little shocked and back at me. She seemed embarrassed by what Roluca said. I just held up my hands in a shrug. It was insulting. Did she think I was going to abscond with my rings without paying the $100 balance? It certainly sounded like she was concerned. I had planned to have all my other gold rings sold and the stones made into a specially designed ring but I will no longer do it there. I won't patronize their store again. All these positive reviews about how nice "Bob" is with which to work? I never saw a Bob. Maybe he was a previous owner. I'm unsure. I don't know what Roluca's issue was but what started as a positive experience a couple of weeks ago ended so negatively. As my family says, I'm too trusting in the sincerity of some people. This was probably one of those times. FYI: I got a much higher offer for the gold elsewhere.

Very disappointed in their customer service! I have bought 4 rings, the last one was just 4 months…read moreago to the tune of $1000.00. I have also purchased 4 bracelets and a chain. The chain broke, o ring that held chain to clasp opened up. I took the chain in to ask them to put the o ring back and squeeze shut. I was advised that would cost me $30.00 as it needed to be sodered. i have arthritis in my hands and am unable to hold the tiny pieces with my hands. I went to my sisters (who also has purchased many of jewelry from them) and the 2 of us were able to put the necklace back together. We are both disappointed in their customer service and have both decided to no longer shop with them. My suggestion, go to Diamonds Direct, much better customer service, quality and price.