Great service! Walked in and took care of my request immediately and speedy! Quality all the way…read morethrough! Justin's a very nice gentleman! Thank you the 40 plus years of service in Plano! Great experience!

what a great job that Willie and his team do at this jewelry store in Plano. when you drop in they…read moremake you feel so comfortable. Trish and I love coming by and chatting with Willie. look forward to long term relationship. carl Capua my

Great place, Magic was very nice and purchased my fine jewelry for a much better rate than Diamond…read moreexchange offered. I'm glad I came here and will definitely come back again.

After falling on tough times and being sent out of SEVERAL other jewelry shops today attempting to…read moresell my old rings, Magic (sp?) was kind and informative. He went above and beyond to make sure I didn't leave in tears. What a sweet, knowledgeable man. You can tell he cares and is very fair. Wish we'd gone here first!

I don't know where to begin. They are just excellent. Probably one of the best jewelers I have been…read moreto in the nation. Excellent service. My husband bought me a 23rd diamond ring Anniversary Wedding Band. I found Javeri on Yelp. I like that it is 5th generation owned, and women owned. I told them about our Anniversay being the 20th (the next day), and even during holiday madness (5 days before Christmas), they made it point to squeeze me in for resize up 3 sizes in platinum band! Super friendly. Excellent customer service. Excellent pricing, very affordable. They will now be our neighborhood jeweler going forward. They do custom pieces too. They have an in house jeweler or 2 on staff. So they can do everything in house. So happy with them.

Great neighborhood resource for the purchase of new, restoration of existing and repairs. LaDan and…read moreAleena are great to work with and I appreciate their attention to detail. Local family business with global knowledge!

I've waited 5 days to decide to write this review. Over the last couple of weeks I've taken in…read moreabout 10 pieces of jewelry to be repaired, restrung, resized, cleaned, etc. Two sets of pearls restrung, multiple rings resized or repaired, earrings repaired, tightening of prongs, cleaning, etc. resulting in about $1200 in costs. I also took several pieces of gold jewelry to be sorted by karat and examined to be sold. When I got the offer for the gold it seemed like it could be a very low offer so I had my son pick up the pieces and bring them home. I still had 2 rings to pick up from that point and when I nice MAN called and said they were ready I went to pick them up. I was greeted warmly by Irena (one of the nicest people you will ever meet). Roluca Cohen (the mgr. who had helped me with all of it originally and who gave me the gold offer) was there helping another customer. As Irena was checking me out, my balance was $100, Roluca pipes up, in the middle of helping her customer, and says, "she has a balance!" Irena looked at her a little shocked and back at me. She seemed embarrassed by what Roluca said. I just held up my hands in a shrug. It was insulting. Did she think I was going to abscond with my rings without paying the $100 balance? It certainly sounded like she was concerned. I had planned to have all my other gold rings sold and the stones made into a specially designed ring but I will no longer do it there. I won't patronize their store again. All these positive reviews about how nice "Bob" is with which to work? I never saw a Bob. Maybe he was a previous owner. I'm unsure. I don't know what Roluca's issue was but what started as a positive experience a couple of weeks ago ended so negatively. As my family says, I'm too trusting in the sincerity of some people. This was probably one of those times. FYI: I got a much higher offer for the gold elsewhere.

Very disappointed in their customer service! I have bought 4 rings, the last one was just 4 months…read moreago to the tune of $1000.00. I have also purchased 4 bracelets and a chain. The chain broke, o ring that held chain to clasp opened up. I took the chain in to ask them to put the o ring back and squeeze shut. I was advised that would cost me $30.00 as it needed to be sodered. i have arthritis in my hands and am unable to hold the tiny pieces with my hands. I went to my sisters (who also has purchased many of jewelry from them) and the 2 of us were able to put the necklace back together. We are both disappointed in their customer service and have both decided to no longer shop with them. My suggestion, go to Diamonds Direct, much better customer service, quality and price.

I just love him and his staff for all your jewelry needs from the pieces he has to the beautiful…read morepieces he designs . Service is top of the line and no where else can compare. You will never be disappointed when you go in and are welcomed by everyone there especially Ben. His smile is warms the heart and it is just carried over to everyone involved. Very reasonable on prices! My children have used him for several redesigns and they all turned out beautiful!

Awesome service. If you can think up a design.... Leland can make it for you. He can help you…read moredesign as well.

I'm the guy who walks into a jewelry store and feels very uncomfortable. After finding Solitaires…read moreon Yelp as a good local option (near work for lunch-break Christmas shopping), I took a deep breath and walked into the store. Well, I actually buzzed myself in, as they have an electromagnet lock with a remote push-button release. :) Very wise. The store is fairly narrow - wide and not very deep, with lots of windows facing Bishop. Jasper's is across the street (fitting) and Cold Stone Creamery is next door. (Googlemaps says a lash studio is on the other side, which I didn't notice at the time.) The shop is well kept and classy, with beautiful old grandfather clocks and wall clocks lining the walls. The clocks are clearly a passion of the owner's, who's name is Winston. He got most or all of them in Germany, and they're fantastic. Some are for sale, some aren't. I explained that I'm the guy who feels out of his element in jewelry stores, then went on to explain my wife had this old, beat-up ring with a stone she would like mounted in a new band. I know my wife's style fairly well, but the possibilities are endless and it was ... a little intimidating. I'd never had an old stone set in a new ring before. Winston and his trusty sidekick did an excellent job at NOT making me feel the fool and helping guide me to an option that seemed suitable. We found a classic, classy ring in a catalog (made to hold a stone), he made a call to the supplier right them and there, and he nailed down all the details with time to spare during my lunch break. For some reason when I set out on this quest, I thought jewelers had lots of rings in stock and it would be a quick turnaround to have an old stone mounted in a new ring. When I told Winston I needed it in a week, his eyes got a little big and he said it'd be tight... but that he would make it happen. And he came through. It was ready with a day to spare. Sweet relief. I'd had trouble picturing the final product based on a stock ring picture I saw in a catalog, so I was a little nervous to see how it turned out. It absolutely topped my expectations. Winston and the guy who helps him with custom work (who I did not meet) did a fantastic job. Beautiful work. It came out great. It came out so well and the ring looks so classy that I'm actually worried that the old stone's flaws (scuffs and wear) are now highlighted by the beautiful new mount. I'm going to laugh when my wife says she loves the ring - but that it needs a new stone. :) Hopefully not... Winston really came through for me - and in time for Christmas, despite my lack of foresight on the time needed to pull this off. The price seemed very fair to me, and he also gave me credit for the old, beat-up gold band that originally held the stone. Nice to not have to go somewhere else (especially somewhere of questionable repute) to try to get some cash for that.

i live in the neighborhood and suggested to my son that this jeweler could resize his fiancés…read morediamond. he was charged approximately 125.00 dollars to make the ring larger. it has been less than 6 months and the band has broken in two! All this happened the week of their wedding and I am beyond disappointed that I recommended this establishment and embarrassed of the shoddy workmanship..

immediately got turned away with multiple items of real gold and silver, said they would give us $5…read moreand would make a profit of $20.. I felt as my items that I purchased for a good amount felt invaluable. Barely took a look and shunned us away.

Wow! I just moved to Texas as few weeks ago and I needed some extra funds to complete my move…read more After reading a few reviews from different pawn shops. I decided to go to "Texas Jewelry & Loan". The moment I walked in the door I was greeted with a smile. Chris worked with me from start to finish. The best customer service I have experienced in a while. Thanks Chris!! Ms. Parker

Came here to get permanent bracelets with my partner! Loved the selection of unique charms and…read morebracelets they had already. However, this may be a little pricey but worth it in the end! You're paying for the amazing craftsmanship and intimate experience. I would come here again if I had the money to spend gregariously!!

SO DISAPPOINTED....Bought my boyfriend what I thought would be the best graduation present...what a…read morewaste of money. The experience and workers were great but the "permanent" bracelet was not. Waste of $100... after LESS THAN A MONTH.... it broke off... Not worth it. They said they could only give a 10% discount. Don't shop here unless you want no guarantee on it staying on and no replacement. If I could give a 0 I would. Never again.