This store has the best price for jewelry and diamonds Very very friendly customer service I tried many visited many store in Allen Frisco Fairview and stonebrier mall and Allen mall but this store I found very good read more

12/27/23: My daughter wrapping up college was given a "promise" ring from a long time boyfriend. Of course it was not a million dollar ring or an engagement thing. Just a promise and lets say Step 1 is all for a dad scared like me. All I know is my baby girl all grown up was excited, loved it and her bo worked and saved for it.....and remember nerves guys. It needed to be resized of course and not just myself but wife and son said go to Diamond Shoppe; we know them being local and support local. I was shocked ( or us amazed) that my daughter and wife were told it is not real and " you should go to Wal-Mart". No one in our family are regulars being jewlery of course every season but for her to say that and hearing it was a no. Have the foresight to think well treat them proper as in the past we have engagement then wedding and hubby gets something too right. All I know is I will be speaking directly to Christopher and worst case is they lose not just my family but son/daughter in law plus neighbors and and and others. read more

Buyer beware - Debbie is the worst. I will never go here again. Bought an engagement ring for my fiancé with sizing included in the price. When my fiancé showed up to get it sized Debbie tried to charge her for the sizing. Then they sized it wrong. After getting that corrected they ruined the ring. Looks like horrible soldering on the sides. I have never been screwed over so bad in my life. I can't say enough bad things about this place. Save yourself some time and money and go somewhere else. read more

My Diamond Shoppe - Jewelry Near Me - McKinney, Texas

I took a chain in thinking it could not be repaired. Thye looked at it, repaired it while I waited and then did not charge me for the repair. What great customer service. I highly recommend them if have any jewelry repair needs!!! Thank you!! read more

I found this shop and was excited that they are a small locally owned business not too far from me. I needed watch batteries replaced. Oh my goodness...for 4 watches it was $108 and some change!!!! NEVER AGAIN will I go here, and I had to set my own dang watches. What the heck. For that price, I would have expected the date and time to be set and then to be cleaned. Nope! Next time, I will drive to my guy in upper Greenville and have them replaced for $5 each. Ask prices before you bring anything here! read more

My ring size had changed and I had several rings I could not wear. I took them in and had them resized. Great work! I'm very happy.

What a wonderful experience I have every time I shop in this local jeweler here in McKinney. From custom to their selection, the quality and service is top notch. I just bought an beautiful trio (ring, bracelet and earrings) for a reasonable price. Debbie educated me on everything from care to storage. I am so happy to have them here where I trust them with all my jewelry. read more

The shop owner Chris refused to handle my ring sale if I did not purchase a ring in his store after I had an appointment to come in. He does not have a good selection or what I was looking for and since I wouldn't purchase my ring there he wouldn't accept my other ring sale. He just wanted me to come to the store and would not help me with providing insight or selections or availability. SO UNPROFESSIONAL BAD CUSTOMER SERVICE, he literally canceled my appointment just because I wanted to see the selection before committing to a purchase! Stay away from this shop! read more

even though they are in a new location, the staff is still the same friendly folks. they greeted us with smiles and were quick to assist in the repair of my husband's wedding ring. They also had beautiful jewelry of all kinds. you should visit this relocated home town jewelry store soon. read more

Great craftsmanship! I'm very picky when it comes to my jewelry and I'm so happy with my jewelry repairs! Highly recommend!

Great selection good guy I had a great experience with Chris. He helped explain the entire process I traded in a piece and got an upgrade I'll be back ! Thanks again Buddy !! read more

Went in one day to get my husband's watch battery replaced and ended up buying him a beautiful new Citizen Ecodrive watch for Fathers Day! He loves it, and so do I! I got a great deal as well!! Sweet lady helped me! :) read more

My Diamond Shoppe - Citizen Ecodrive - blue face - Jewelry Near Me - McKinney, Texas

Nope - not going back for a while. I came in to have a ring repaired and the woman at the counter didn't have a mask on. I asked her if she had a mask, she pointed to it around her neck but didn't put it on. I had mine on to protect her, yet she said it's not required in the store and didn't put hers on so I left. I thought by now people understood you wear one to protect others. So, if she doesn't value me and my business, I decided to go elsewhere although I am a repeat customer. read more

I have done business with My Diamond Shoppe several times in the past with positive experiences. However, I accompanied my son and future daughter-in-law to see about getting my Mother's heirloom diamond engagement ring sized. The diamond is lovely and the setting was hand made and art deco in style. We wee assured their jeweler would be able to size the ring. When Carly & I picked up the ring, it was visibly crooked and actually damaged, whereas in an effort to achieve her small size, the ridge part holding the diamonds was pulled down and was off center. We are assured that the ring would be restored and sized correctly. When we returned for this very treasured rIng, it was even worse than the first time and was very rough and sharp on the inside of the ring. That evening a sliver of gold shard came off and cut the inside of Carly's finger, drawing blood. Upon returning the ring again, Chris Sykes, the owner, stated that we should find out who we were going to take the ring tO for repair, and stated he would cover the cost of a proper repair. We found a soecialist who actually came to the house to assess the ring and reported the cost of repair would be between $300.00 & $600.00, but that they wouldn't know just yet for sure. I called Chris and told him when we received this information and he again said, "just send me the biil, I will take care of it." But that was not the case. We took the restored ring in, and all of the jeweler's notes in, as well as the bill to show Chris and give hIm the contact information, so that he could take care of things, as promised. He was absolutely hostile and very inappropriate in his communication with both my son and myself. He told both of us that he woukd call the police and have us "removed" from his property, if we did not leave rIght then. I was incredulous! I am a personal friend of his Aunt and have also been to lunch and out to the Senior Center for swimming with his Mother and his Auntie. Never have I ever been treated so disrespectfully! Of course we left, as requested. Chris Sykes, owner of My Diamond Shoppe, did not pay for any of the repairs on the ring which came to over $300.00. Nor,did he ever issue an apology for his jeweler damaging our family heirloom, or for his hostile and inappropriate behavior toward my son or myself. So no, I would not recommend My Diamond Shoppe, to anyone, ever. read more

Lol ok Chris. This ring was in perfect shape when we brought it to you. You destroyed it. You were drunk when we went In And you treated us poorly the fact that you wrote this extremely passive aggressive and false reply is very telling and I hope others see how you treat customers when you make a mistake. Never go here Chris Sykes is a crook. Explain to me how I'm harassing you if I haven't been to your store since you threatened to call the cops on us while you were wasted drunk? Lol. Do you think an honest review of my experience with your terrible service/business is harassment? What we don't need in this community is scammy crooks like you. This was a family heirloom you destroyed and refused to fix and on top of it you were a complete jerk about from the get go. You did nothing to "keep our treasures safe" We will never get over it. You're shoddy work destroyed a beautiful family heirloom and you were a complete drunken jerk about it. It was insane. I have never in my life been treated this way. Ever. Never go here I beg you. Also look at the way he replied and continues to act towards my 80 year old mother just for leaving an honest review and for continuing to insist Chris Sykes makes this right. Insanity. You can try and spin the it all you want the pictures speak for themselves. The fact of the matter is you destroyed a beautiful antique ring and then refused to take responsibility. You know this is the truth. I had let it go but I'm all over it again. Tying to spin the pictures Chris lol people have eyes they can see. Your 3 stars says it all. I can't believe your reply to my mother lol people see that and they can tell how you are. Lol again 100% honest reviews of our experience with you is not harassment it's called a review and if you didn't want a bad one there is no way you would have ever treated us the way you did....... read more

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I am most impressed with the owners of this store. I lost a very important document in front of their store. A kind citizen took it in to the folks at My Diamond Shoppe presuming it was someone who had been in their store for a purchase. The owner took up her time to track down a telephone number for me to let me know they were securely holding my personal document pending my arrival to procure the document. I would suggest this level of customer caring is what you could expect doing business with this store. I am so grateful for their thoughtfulness. read more

Came into the store for a watch repair and met the owner, Chris Sykes. Very nice man who gave me honest straightforward advice. Really appreciate the customer service and zero sales pressure. Would highly recommend​ this place for watch service and an overall honest merchant. read more

wow 37 years family owned says it all Great store And very personal and truly cares to help with all your treasures, I love this store

I recently dropped off an older Concord ladies watch for repair. I had taken it to another jewelry shop months earlier and was told it would cost $500 plus for the repairs. You can imagine how pleased I was when I picked up the watch from the My Diamond Shoppe in McKinney and was told the repair charge was $10.38! Going forward, I will refer everyone to this store for jewelry needs and repairs! Honest and knowledgeable staff. They also did an excellent job repairing a David Yurman confetti bracelet for me. read more

Have bought several things here before and many watch batteries. Husband bought a beautiful necklace that I love. Each time we've gone in (even for a battery that was more expensive than the cheap watch:) they have been knowledgeable and nice. Make this your jewelry store. read more

Chris was great! He was extremely helpful and repaired my watch quickly. I will definitely be back :)

Such great service!! They were extremely helpful and efficient. Definitely recommend!

They tried to sell a Cartier love bracelet look-alike for $8,000 saying the original cost $14,000 (it cost $6,300)

After spending money here for over 4 years and being extremely happy, I am very disappointed with an experience I had here a few weeks ago. I went in to get a quote on a piece of custom jewelry and met with the asst manager. The past two times I've visited, I've noticed the older woman and her son haven't been there. There is new management...after I received the quote on the ring, she point blank said "did you know you have a chip in your diamond?" she offered to show me through the loop and I couldn't see. I took it to my jeweler who made the ring and there was absolutely not a thing wrong with it....BEWARE!! read more

Great store, I am very happy with my experience. Went in a 2 days ago for a wedding ring for my upcoming proposal. They were extremely helpful and patient with me in helping me pick out a ring that my future wife will love. We found a beautiful ring that they had in stock and fit perfectly with my budget. They were also very helpful in getting the ring sized quickly (took less then 24 hours), since I procrastinated and waited until about 5 days before our vacation where I was planning on proposing. Debbie and the owner Chris were very knowledgeable and professional, making me feel very comfortable in making a large purchase. I had a much better experience here then what I had in the big stores at the mall. So shout out to Debbie and Chris for a perfect ring and saving my butt! I can't wait to go back in a couple weeks for my ring. I will never go anywhere else for jewelry and I highly recommend! read more

I am new to the McKinney area, and I went into the diamond shoppe today about a locket repair. The diamond shoppe was the second place I had gone to after and initial unsuccessful repair attempt at another local jeweler. I was immediately greeted by exceptionally friendly staff! I explained to them that I wanted the locket replated (it's white gold) and that it wasn't locking properly. The employees Jennie and Heather were EXCEPTIONAL!!! They took their time, looked the locket over said the locket could be repaired no problem, and plated appropriately! Told me the quote prior to me leaving the locket with them, and then offer to check the diamonds and clean my wedding ring! Since moving to this area, this is the first business I have experienced such AMAZING service! More McKinney business could learn a few things about proper customer service from this business. Thank you to ALL the outstanding employees at the diamond shoppe and the wonderful work you do! *UPDATE* I picked up my locket today! Hardly any wait at all!!! Chris, the jeweler did a beautiful job! My locker has such sentimental value and seeing how gorgeous he made it almost brought me to tears! Thanks Chris, Jennie, & Heather! I will never go anywhere else, and will recommend you to EVERYONE! I wish I had a before photo... But the after is of a 15 year old white gold locket, that had never been cleaned and worn every day! Check out how beautiful it is! read more

My Diamond Shoppe - Jewelry Near Me - McKinney, Texas

As soon as we walked in we were greeted and asked what we were in for. Our transaction was fast and easy. Very profession experience and walked away very satisfied with our transaction. read more

The owner has contacted me and told me that the fast talking sales person I referenced in my previous review is no longer there. I'll be visiting this store once again and am happy to highly recommend again! Thank you Chris for letting me know and I look forward to visiting your store. :) read more

Went in today to have some jewelry repair done and was highly impressed with the level of service we received. Both owners were present and their level of knowledge was impeccable. The store is beautiful and their pieces were priced amazingly. We tried on numerous pieces and not once did we feel as though they were trying to rush us or that we were interrupting their day. Found a ring that might be a present from my husband for our anniversary (he doesn't know he's buying it yet ) read more

Beautiful custom jewelry and even more special...'custom customer service!' Owner, Chris Sykes, takes personal interest in meeting current merchandise trends (large selection) and providing prompt, skilled (jewelry and watch) repairs at affordable prices. Convenient location in McKinney at Eldorado and Ridge. Best. Service. Ever! read more

I've had three occasions where I took a watch to this shop for a new battery and in each case, the watch did not work when I picked it up and, in each case, they offered to repair the item for a substantial fee. I do not trust their honesty. read more

I wanted a new setting for my wedding ring. I had taken it to other places, but I felt they we not being honest with me, and the quotes I got were outrageous. I went to My Diamond Shoppe and Chris the owner/manager helped me. He went above and beyond! He went over several options with me, and spent a lot of time to make sure I was happy. They are a family run business and really make you feel important and not just like another customer. They are great, honest and knowledgeable. I cant wait to see my new ring, its going to be beautiful! Thanks Chris and My Diamond Shoppe for excellence!!! read more

Always do good work. I take all my watches there to get fixed. Great people and awesome customer service.

Not happy. Will not be going back to this store. I was sold 3 retired Pandora bracelets out of the 4 I bought as gifts. While deciding to buy them, I wasn't happy with the color and size they had left, but was assured I could go to another Pandora shop to trade them out. When I attempted to trade, the Pandora manager in Watters Creek refused to swap because they were old and she wouldn't be able to sell them (even though I bought two additional bracelets from them). So now I have some bracelets I'll be giving as gifts that the recipient will not be able to exchange if a different size is needed. I spent too much money on these gifts for that kind of situation. Although My Diamond Shoppe did accept one bracelet I returned, I no longer have the time to run around the big city to resolve this, I am out of time and these gifts have to get on a plane with me! A business owner should know their inventory well enough to be able to properly inform a customer about a purchase. Disappointed is all I can say. And yes, I spoke with and informed them. read more