Hi, I tried to book an appointment, but the person I spoke with--either Cheska or Jessica--didn't…read moreseem able to assist. She mentioned she would take a message, but as I began providing the information, she hung up. She didn't seem interested in listening and wasn't very accommodating.

Really worked with me in finding help with my boiler and got me temp heaters. They are a business…read morethat cares.

The technician didn't know what he was doing. Once he realized the AC needed a new part, it took an…read morehour to arrive, and he wasn't allowed to leave while waiting. In total, three hours were wasted doing nothing. I won't be using them again--they run the clock to make money. Prices may be up everywhere, but Fritch Heating & Cooling feels like price gouging.

We called them two weeks ago for appt for furnace (yearly) check as our regular guy was no longer…read morein business. Fritch never showed so we called. The lady said they called previous owner (their name was still in their system) to confirm appt. Of course former owner said they didn't. When the Fritch lady told my wife this, my wife said we bought the house from the previous owners years ago, and why didn't Fritch input our info when we called to make initial appt? Fritch couldn't explain. She then asked for our email, but my wife said we weren't going to reschedule. The lady said "ok thank you. Goodbye ". We went with another company and were provided prompt and professional service. This was sad as we used Fritch years ago and they did a great job.

The responded quick and was able to determine the problem and was able to repair in a timely manner…read moreand the service person Sam was efficient and courteous

Very disappointed. I've been a loyal customer of this…read morecompany for over 20 years and never had an issue until now. Our water heater went out, and on April 15, 2026, Bently installed the replacement. During the installation, my husband and a friend witnessed the stairs being damaged as the dolly was taken down. They immediately told Bently, who said he would inform his boss and follow up. We never heard back. My husband called several times with no return call. I called on 4/27 and spoke with Patrick, who added me to Shawn Ogborn's call list. No response. I called again on 5/27 -- added to the call list again. Called on July 1 -- same thing. I finally received a call at 7:07 PM on 7/1, but missed it. I called back the next morning and was placed on the call list yet again. Shawn finally called on 7/8 and asked for pictures of the damage. I sent multiple photos and a video. Shawn later claimed the damage was "normal wear and tear," insisted Bently used a tarp, and stated my husband never mentioned the issue -- which is simply not true. We had the stairs replaced with real wood last June, and they were in perfect condition. Another witness also saw the damage occur and heard the conversation with Bently. It's clear they have no intention of repairing the stairs. Something this minor could easily be handled through insurance, yet my 20 years of loyalty meant nothing. I support local, family‑owned businesses, but this company has shown they value money over long‑term customers. I was dismissed, disrespected, and essentially accused of lying before being hung up on. Truly disappointing.

TL:DR - If you are considering Just Right, just don't. If you do, frustrations galore and lack of…read morefollow-through likely awaits you. The rest of the story -- After an initial contact, Just Right reached out to me to talk about the job/needs. I had anticipated setting up a time to meet at the house for a quote, but Chase asked for the job specs - living room, 3 bedrooms, hallway, and dining room; all would be empty. He said that he didn't need to see the house, since the rooms were going to be empty, he could give a quote over the phone, which he did. And, all that said, the quote was in-line with another vendor that did come to the house. After I accepted the quote, I was sent an invoice and required to pay up-front. I had to pay for the job in advance. I know. I should have known better. But, I was told they could do the job in just a few days from the time I called, and I was ready to get it done, so I paid it in-full. Part of the reason I chose Just Right was because they could do the job sooner than the other vendor I had contacted, and they had decent reviews. I was told that the job would start at 730a on a Thursday. Great!! However, due to an equipment issue, this was moved to Thursday afternoon. Then, due to continued eqpt issues, it was moved to Friday. Then to Saturday a.m., then Saturday afternoon. All this was fine, and there was decent communication. However, I had made arrangements with our realtor to meet at the house on Sunday afternoon, and I was assured and -reassured- by text that the carpets would be done by Sunday. So, I showed up Sunday afternoon to find the carpets not clean, and the eqpt still in the house. Despite numerous attempts to reach Chase, no contact. No call. No texts. My calls went unanswered. (As a note, from this point on in my "Just Right" experience, there was never another call that was answered and only a few texts.) On Monday, after an unanswered call from me, I rec'd a text that he (Chase) had ended up in ER on Saturday. Ok. I can give some grace here, but still not so much as a text or call to say anything? I live an hour from this house, and Chase was aware of that. I made a trip to meet the realtor to take exterior/interior pics of the home that couldn't happen. Back to Monday - I was told via text that he (Chase) would be at the house -by- 9:30a. That time came and went, nothing. Then, 10:30a, 11:30a, nothing. I had contacted him again (text) because, based on the 9:30a time, I had made arrangements to meet the realtor in the afternoon. Again, I was assured that the carpets would be "clean and dry" by 3p. Then, 12:30p, 1:00p, nothing. Again, I tried to call (no answer). I texted, no response. Finally at 1:30p, Chase showed up at the house. He was there for 30 minutes, then left. I did receive a few texts of the carpets being cleaned before and after. I made the trip to the house that afternoon to meet the realtor and review the job. I will say the carpets were better than before cleaning. The carpets are probably 30 years, so I wasn't expecting miracles, but I'm also not confident they were as good as they could've been. I was told that he would come to vacuum once the carpets were clean, and due to all of the frustrations with this job, he said that he would issue a check for a partial or full refund. As of this writing, I have never rec'd any form of reimbursement, despite being told that he had asked his wife "who does the books for the business" to issue a check. (???) Overall, the frustrations with Just Right were related to the absolute lack of communication when it was needed most and the lack of integrity. I know they were frustrated with various issues, but make or take the calls. That's part of owning a business isn't it? - Face the problem. Be upfront. Be honest. You started out strong, but failed to finish anywhere near strong. I would have rather that they would have called (or answered the calls) and been apologetic and explained what's going on and arranged a new date/time vs giving me dates and times that weren't going to be met (or just ghosting me completely). I set up appointments/meetings, made plans, based upon what I was told. I was told Thursday a.m., then it ended up being Monday afternoon. I was given a promised 9:30a time, then it ended up being 1:30p. I understand that life happens, but all you had to do was communicate. If you say a thing, do that thing. So, my advice to the reader, if you are looking at Just Right for carpet cleaning ... just don't. My experience with Just Right was exhausting and just shy of terrible. What should have been an easy job toward getting our house ready for listing, turned into several days of needless frustration.

We used Just Right to hang Christmas lights for us. They came out and gave us an estimate and we…read morebooked them for an appointment. Here's how it went: 1st appointment was scheduled 11/8: I was contacted by Matthew that due to some supply issues, our appointment would need to be rescheduled for 11/10. That is totally fine, I understand. 2nd appointment on 11/10: I was contacted by a member of their crew that said they did not estimate our tree correctly and would need to be charged another $100. He apologized and said they will make it look nice. Frustrating, but we agreed. They never put the lights up on this date. I contacted them via email to ask when our lights were going up. No response. I called Matthew, and he apologized and stated they were really busy but he could fit me in on 11/23. 3rd appointment 11/23: they showed up and started putting up lights. Our security system caught them trash talking us, our house, how it was set up, the tree was too tall, and the gutter line looked bad. And I quote: "if they don't like it, they can fix it themselves" I paid my invoice and will not be scheduling them next year.

I am so disappointed in their service previously used them in the past and never had an issue…read morehowever, come to find out when they came out to do the furnace maintenance. They did not change my humidifier pad, which is part of the maintenance fast-forward a year later, I called them up And asked him why they did not replace it. He really couldn't give me an answer. I had them order one for me months later they told me it was no longer available now my question is if I called them for a service call and that humidifier pad needs to be replaced, they're gonna have to find another option. He could've just made things right but didn't Waylon would not return my call instead the receptionist would call me and state that Waylon returned my call when in fact he didn't! -Maria in Peoria

They installed a off brand unit that didn't last 5yrs for a premium price, called them to diagnose…read morea problem, they were here 20mins for $300 and now a month later I have the sane issue ..do not use these clowns

We were in a bind and had a tight time frame in order to get this oven up and running. One thing…read morekept happening after the other and as we got ready to install our new oven we realized that the breaker was blown. We had just moved into this house not too long ago so we haven't done any improvements to the breaker box or had to even change any breakers. I just wanted to be done with it and hire an electrician to come in and take care of it for me. I called a few different places but wasn't getting anywhere. When Sean (the owner) answered the phone at pro circuit Electric, that phone call was different! Sean was really polite, heard me out and told me he would talk to his manager Nick to see about getting out here today to get it fixed for me. I tell you what they did not let me down, about 30 minutes later Nick gave me a call and said that he was about 30 minutes away & that he could swing by and take a look at it. I appreciated so much that Nick pushed his next appointment out just a little bit so that he could swing by and switch out my breaker. He had great customer service and was a great conversationalist. He answered all of my questions and made sure that I was good to go before he even left. He even answered a question for me after he had left via text. You can also see in the video that he even waved as he was leaving, I felt like I was in a real life commercial. To be honest with you, this is my first time ever having to call an electrician! I'm just very happy to say that it was a great experience and I will be contacting Pro circuit electric the next time I have an electrical need. It was affordable too, we were always told that electricians were so expensive but I didn't mind paying the amount that they were charging me one bit! Thanks a lot guys and keep doing a great job!