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    Quality Heating & Cooling

    3.0 (5 reviews)
    Open Open 24 hours

    Services - Quality Heating & Cooling

    HVAC installation or replacement

    HVAC system repair

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    5 years ago

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    11 years ago

    Business owner information

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    Wayne V.

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    5 years ago

    Originally had this as a one star review but it looks like the issue was carrier's and QHC has been great about working to make it right.

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    10 years ago

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    6 years ago

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    Beacon Plumbing

    Beacon Plumbing

    3.9
    (16 reviews)

    Had a fantastic experience with Beacon Plumbing. I initially contacted them for a request that…read moreended up not being needed upon their review, but the technician, Josh, still went above and beyond throughout. He was very professional throughout, and took time to explain everything and provide clear evidence to support his recommendations. Josh also took the time and initiative to help track down filters for our kitchen water filter and figure out the appropriate specifications on the frequency of replacement, and a quote for doing the work if we wanted further assistance.

    As the owner of a property management company, I work with contractors and vendors every single…read moreday. Unfortunately, my experience with Beacon Plumbing was one of the most unprofessional customer service interactions I've ever had. We submitted a work order for a leak under a kitchen sink. Several hours later, we received an email in all caps stating, "CANCEL, INFORMATION NOT CLEAR." There was no explanation or request for clarification. Confused, I called the office simply to understand what information was needed so we could get the work moving forward. Camille answered the phone, and the conversation quickly became hostile. Rather than allowing me to explain or working toward a solution, she repeatedly interrupted me, refused to hear my explanation, and ultimately hung up on me. Thinking the call may have been disconnected or there had been a misunderstanding, I called back. Unfortunately, the second conversation was even worse. Camille remained aggressive and dismissive. When it became clear she wasn't interested in resolving the issue, I asked to speak with her manager. Her response was, "I AM the Manager!" Your phone system states that calls are recorded. If that's the case, I would strongly encourage Patrick Cahill, the owner, to review this call. As someone who owns a business and manages employees myself, I was genuinely shocked that an office manager would speak to a customer this way. Ironically, we had a Beacon technician complete a work order at one of our rental properties just days earlier, and the experience with the technician was excellent. Because of that, we were excited to send more business to Beacon. Unfortunately, this interaction with the office completely changed that. Customer service matters just as much as quality workmanship, and after this experience, I cannot continue to trust Beacon with our business. It's unfortunate because this could have been resolved with a simple conversation. Instead, we've decided to take our business elsewhere.

    Quality Heating & Cooling - hvac - Updated June 2026

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