New customer. While replacing my attic filter, Cameron noticed a gas leak in our attic. The gas line fitting was finger tight and leaking! No bueno! He fixed it immediately, no charge. Even besides all that, being a technician myself (Retired), Cameron clearly knows what he's doing. 'Nuf said read more

I believe that this company is absolutely untruthful in everything they do. Being a woman and out of state owner, I feel that I was REALLY taken advantage of and it has set me back quite a bit financially. They seem to be very good at convincing people that they are a great company. Unfortunately, I fell for it, too, based on their reviews. I felt zero respect from the owner towards me as a woman and believe he thinks he should get away with whatever he wants to. I wish I could go into more detail, but I believe he would retaliate. They claim to be A+ BBB Accredited when clearly they are not. They also claim to be veteran-owned and I really doubt it based on their other tactics. In my opinion, they act like any lying and stealing from people is their right as a business. My advice is to stay far away from this company. I wish there was a way to stop them from doing this to other people. read more

Jose was great. Just to much to fix an old furnace thats gonna be tossed in less than a year

So grateful that JP was able to make it to our house last minute on Saturday! It was freezing and no one else could fit us in until Monday. JP arrived within 2 hours, as scheduled, and was able to get the work done in probably less than 20 minutes. He was very thorough and showed us photos of what was wrong and explained it all clearly. Thanks again! read more

On a Friday afternoon at 3:30pm, I called these guys, within 90 minutes they had made the house call, fixed the issue and cleaned the AC unit. They replaced a filter, and shocker Didn't Rip Me Off. For all my friends in the Treasure Valley, for all your heating and cooling needs, go with Snowflake Air. read more

Snowflake Air - Heating & Air Conditioning/HVAC Near Me - Boise, Idaho

Beware, this company will scam you! I called this company to come out and diagnose my AC problems. I asked how much it would be for them to come out and they said the diagnosis fee is a standard $120. I said that was fine. They came out early the next morning. The tech was here for about 40 minutes or so and found out that one of the wires on my thermostat was not connected causing the system to short cycle. I thanked him and he said they would bill me. A few weeks later I got a bill for $520! I called and asked the guy if this was a mistake and he said he would need to talk to his technician. After I explained that the technician just diagnosed the issue and connected a wire (no equipment was needed) I asked if they charge $520 for that, and he said yes sometimes they do. I told him he said it would only be $120 for the initial diagnosis and I never agreed for the technician to do any extra work above that. After some yelling back and forth he admitted this was purposeful, blaming me for telling him I believed I had installed the thermostat correctly since I did myself (it's a NEST). I realize now that this company is trying to scam me. I agreed to a $120 diagnosis fee, and they switched it to a $520 fee to do the diagnosis and connect a single wire on the thermostat without any notice or opportunity to decline the work. Stay away! read more

I've had to deal with this company multiple times in my apartment complex. Almost every interaction I've had with them, they have been so rude to me. Not only is the receptionist always short, but the repair man literally rolled his eyes at me at one point. Super unprofessional. I hate to complain, but they had multiple chances to change my mind. Not one star because they did (eventually) end up repairing my AC to a pretty good working state. read more

Michael was diligent and knowledgeable, even though I didn't end up using his services and went with another company I would recommend him based on his thoroughness on the estimate. He spent more time at the house going through the entire system to ensure the job he was bidding on was going to be done right than any other company. I was just further along with the other company and the price was the same. I shopped 3 companies and he was willing to match the other ones so I'd say 5 stars for sure. read more

We moved into a 2 story home that really didn't have adequate cooling for the upstairs. After searching and reading prior reviews we went with Snowflake Air. We are very happy we did. They took time with us to discuss options and we decided to go with a ductless system upstairs. This was a cheaper option and it's been running straight for a few months perfectly. They are very professional and I think they left the work areas cleaner than what they were to begin with! They have great customer service. I found a small leak last night on our regular unit and called at 8am. They were here and fixed the minor issue and done by 10am. I cannot say enough for this company. I believe they care about their customers and their image. We are very pleased and will keep using them for any future needs. Thanks! read more

This company is awful. It appears that they love to take advantage of property owners that may not live in the state and/or customers that do not understand how HVAC systems work. Today, our tenant complained that the heat stopped working in the middle of the night. Snowflake Air was contracted by our property management group to go out and diagnose the issue. They told us that our furnace was is poor shape, and that the capacitor for the motor was faulty. Furthermore, he told us that we needed to replace our computer board. When I asked why he thought it was in poor shape and what codes the computer board was throwing, the owner could not tell me anything, other than the unit is old; he just offered vague details. This repair was estimated at $1000 which included a "tune-up" (btw- any company that wants to do a "tune up" is a red flag being that there is no way to "tune up" a furnace- other than wipe down the inside of the unit and possibly clean a filter) Beyond that, they pushed at replacing the furnace with a total estimated cost at close to $6000. The only explanation given for this was that our unit was 16 years old and is almost at the end of its life. Snowflake Air claimed that they just wanted to give us options. (This reminds me of a car dealer who pushes you toward a new car because a fuse is out on your existing car.) We decided to call another local company that told us that it was just the capacitor, and that the board was fine. The total cost was $218. I asked the tech if our unit was close to the end of it's life. He told me that the unit was in great shape and that we could get at least another 10 to 15 years out of it and possibly more as long as we kept it in good condition. I see that this company has good reviews, and I will say that the representative that I spoke with was nice and friendly, but it makes me wonder how many others were taken advantage of by their appearance at being kind. Clearly, I would not recommend this company, and my advice is to always get a second opinion. In response to Snowflake Air's comments and mischaracterization of the situation is as follows: 1. I understand that you work for multiple property management companies, but that really says nothing about your character. My point is that you are able to go out to a premises where an owner may not be able to go, you are trusted to give your best opinion and a fair and honest evaluation of the issue. Clearly, you did not do this in this case, and it only leads me to assume that this type of dishonesty is the status quo- but that is a guess. As a client, I would never want to be in a situation where I have to question whether or not my vendor is honest or not. 2. I was told specifically by you that the furnace was in poor condition. When I asked why it received the poor condition label, you could not give me an answer. Furthermore, the control board was not reset. It was simply cleared of the existing codes. If there was damage, as stated by the other technician, you would see some kind of a short circuit on the back of the board. In the end, the capacitor should've been replaced first and then the board should have been tested and evaluated at that point. 3. As far as the "tune up" goes, cleaning and checking the system is not considered a tuneup. It is just considered an evaluation which should be included in any service call. The tech from the second company that we called out took care of all these items as part of his normal service fee. He did not add any charges nor did he create this bogus "tune up" term. 4. I understand now that the $6000 was for both units, but this was not made clear by you or by our management company. With that being said, neither one of those units needed to be replaced. When you bring up a needless argument to replace $6000 worth of equipment, your statements that some owners like to do this only leads me to believe that you have pushed them into replacing units that do not need to be replaced. 5. As far as your professionalism goes, I would argue that wall friendly, you like a true professional lens into what needs to be serviced and what does not. It is clear that you live convinced others to replace things that do not need to be replaced. In the end, everyone has to make up their own mind who to hire. I just want to lay out the facts for others who are looking for a reputable company. This company, for now, is not a reputable company in my opinion. I would invite you to go to the Better Business Bureau and look up code of conduct as well as code of ethics. This information might be helpful in the future. read more

If I could give more stars, I would. Last year had a large heating and air company check my air conditioner they told me it was on its last legs. Had Snowflake check it this year, and they told me it is running great. No up-sale, no shenanigans. Even told me what to watch for as warnings that it is not running correctly. I highly recommend them. When my air conditioner does die, cause it will..I am calling these guys. read more

I love the free delivery of our air filters. It's a great reminder that they need to be changed and we don't have to do the remembering! Thank you Snowflake Air, you're awesome!! read more

Upon returning home from out-of-state, we found that our furnace wasn't working and the temperature in the house was only 65 degrees. Upon calling Snowflake Air, I was added to their calendar for the afternoon (on a Saturday, yet) to diagnose our problem. A short time later I received a text from Michael estimating his arrival between 4:30 and 5:00 P.M. and a little while later, an additional text that he was on his way - GREAT customer service! Michael arrived and after some expert troubleshooting, quickly determined that the problem was a dirty flame-sensor which he cleaned and had the furnace working once again. For service that quick, on a Saturday, and for a reasonable price, too, I highly recommend Snowflake Air and will be using them for regular maintenance on our system in the future. read more