Almost a year later and I thought I could finally forget my nightmare experience at this joke of a motel, only to see my bank account was randomly charged $75 last week... called them and they couldn't explain as to why that charge was made. Not sure what happened, but they didn't offer to help me to get rid of the charge either. Ended up calling my bank and froze my credit card for this charge to be erased. For the love of God, do yourself a favor and do NOT book a stay here if you are reading this. read more

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First, we checked in to this place because it had 3 stars on booking.com and not a lot of negative reviews. The shower was super dirty, so we got checked into a new room. Our new room's shower is also dirty, the smoke detector is not connected, tv doesn't work, there's no deadbolt lock on the door it's broken off and missing, there was a bag of dirty towels or sheets in front of our door room, homeless people outside, people yelling at almost 10pm at night, pee mark on the bed, literally worst hotel I've stayed in. I don't know why it's like this but have no choice to stay because work trip. read more

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Got two rooms here and it was horrible - we did not even stay. The first room had loose change, tissue, and a sock lying around. The sheets on one bed were moist for some reason and we were not sure what it was from. The second room, our keycard would not work. We asked them for a new card and they blamed us for not swiping it correctly. It took them 6 times resetting the card over an hour and a half (making us late for dinner plans), and they finally gave us a new room. However, this room was a smoker's room when we requested non-smoking. The room had the stench of cigarette smoke and the bed sheet even had a cigarette burn in it. Again, this room had crayons and tissue lying around, and a wet spot on the carpet. The staircase down to the lobby had urine in it and people hung out in this staircase who harassed one of the persons in my group. There are people who loiter in the parking lot and in their cars - we even saw someone who walked from car to car looking into each one. Another person was actively using drugs in the parking lot. We simply did not feel safe there, for ourselves or our cars. We left and found a different place to stay. We were able to get a refund on one room, but not the second. Depending on what your business is, you may not want to stay here. read more

Sweet lord. Don't EVER EVER EVER stay here. Literal SHIT on the wall, that the maid wiped off with one of the wash clothes and walked away. Smoke detector/fire alarm hanging from the ceiling. Multiple holes in the wall, including a suspicious hole in the front door that resembled a bullet hole. The floors were so filthy it turned our feet black in less than ten minutes. BYOP (bring your own pillow) as the pillows are FLAT. Bedding was so itchy. Hopefully I didn't catch Covid or a disease here. So gross. Front desk was NOT friendly and didn't enforce the alleged mask policy. The area surrounding the hotel is sketch with homeless druggies hanging around. As soon as the sun goes down, this hotel comes to life with lots of cracked out people walking circles on every floor. At least my car didn't get broken into. I left as soon as I woke up. Would never ever ever stay again. read more

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This hotel I would not recommend for several reasons their housekeeping department is below standards I know I was their housekeeper I only work a week there due to the conditions of the housekeeping for example the linen was never available. I also wasn't paid for the week that I worked there until 2 weeks later I lost my home because I had no income to pay the bill what kind of job does that to a person So as a recommendation stay far away from this hotel is possible and whatever you do do not apply you will lose everything as I have read more

Unbelievably Rude. To say the least this is one of the most NON friendly lack of customer service experiences I have ever had. The lobby staff and Manager Joshua are rude and have no customer service. They are not willing to offer any assistant. We arrived early and tried to check in. They continually told us there was no rooms available. However, we saw many open and available rooms as the windows were open. They told us check in was 4pm. The books in the room say 3pm. The room was ok. Looked clean however, the comforters had stains on them. They only provide you 2 towels. When you call for more, they were always out. (bring your own) The parking lot was not very well lit. There were people doing drugs in the stair ways. The breakfast was ok. waffles were good. The eggs looked like smashed hard boil eggs. The coffee machine was broken. I will would not recommend this hotel to anyone, even for a cheap price. read more

Quality Inn Phoenix North I-17 - Check in is 3pm. - Hotels Near Me - Phoenix, Arizona

KIDS NOT WELCOMED. This is a transient location off I-17 and nights are filled with them roaming the lot and going in and out of rooms. There seems to be NO PRIDE in the cleanliness of the grounds as trash is seen lying around outside the pool area and employees walk past it daily. The beds were comfortable and rooms cool. However, electrical outlets were loose, vents hadn't been cleaned in who knows how long, and ALL towels need replaced. The pool was closed and the Business area was in complete disarray & unorganized. The copier was out of order. Obviously, ownership has no pride in their busiess. Will not stay here again. read more

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Horrible service. Booked 2 rooms a week in advance, said to check in anytime, come to find out check in is at 3, it's currently 4:30 and I've been waiting for 2 hours, and they say the rooms are not ready nor have been cleaned. Won't return. read more

Only stay here if you must. Since I travel frequently, I used this area as a pit stop. Not terrible but just a 5 hour sleep and shake. Room looks clean but outdated . It is just a quality inn. Don't expect much here. If you're looking for a 5 star buffet or room service , you'll be greeted by a security officer who is armed and a check in lady who I personally wouldn't bad mouth. ( looks mean) Good luck. read more

Quality Inn Phoenix North I-17 - Hotels Near Me - Phoenix, Arizona

They didn't even clean since there was a pee stain this place is disgusting trash out all over the place the door lock was broken . Asked for another room and it turns out worse then the first . DO NOT STAY HERE read more

Quality Inn Phoenix North I-17 - THERE WAS PEE UNDER MY COMFORTER ! - Hotels Near Me - Phoenix, Arizona

The most horrible place I have ever been in. The place is dirty. It is in a bad neighborhood. There is a methadone clinic across the street. So this area tends to be a place where "those" people hang out. I was approached 5 times in my first night by persons begging for money. The lock was broken and falling off the door. When I asked the manager to fix it she was angry. I told her she has a responsibility for the hotels guest safety and had to argue to get them to fix it. I then asked if someone tried breaking in that room and was told "yes" by the manager but not recently. I wish I could give a negative rating. Please stay somewhere else. Your safety depends on it. read more

How in the world does this place have 3.4 stars on Google? My husband and I just had the worst experience here. We pulled up after a 6 hour drive. There were multiple cars showing up at the same time as us. We went in to check-in and there were couples strewn about the lobby on their phones looking stressed. We are approaching the front desk when someone behind us says loudly "Can I help you?" The front desk woman Mia was giving us attitude right off the bat. She asks for my name, I give it to her, before she is even behind the counter, she says she doesn't have a room for us. I told her we have a confirmation number and I booked the room a week ago. She doesn't even look at her computer and tells me there are no available beds and that the website is booking people even though there is no room. She is being rude during this whole exchange. She tells me to call the customer service number and cancel my room. I asked her if I am going to get charged and she said no, to just call that number. We step to the side to call the customer service line. As I am on hold, we hear Mia tell customer after customer the same thing she told us. She turned away like 7 people while I was on hold and the line was getting longer. Mind you, it is 1am at this point. My husband and I go sit in my car while I am on hold. I finally talk to a customer service representative and the woman is "horrified" and tells me that if I have a confirmation number, then I have a room. She puts me on hold while she calls the front desk. She then gets back on the line with me and tells me that I am not able to stay there and that I need to have the front desk cancel my room. I tell her that Mia told me that I needed to call the customer service line to have my room cancelled. She then transfers me to the front desk which the phone rings off the hook until the call is ended. I call back customer service and explain to another representative the whole deal and that I need my room cancelled and my card to not be charged. He then puts me on hold and calls the front desk which I asked him not to do but he said the front desk needs to cancel it. He confirms the front desk cancelled it and I said that is impossible because Mia told me that the customer service rep needs to do it. He then puts me on hold and then comes back and says that he cancelled my reservation. What in the world!? This was so unbelievably unprofessional! I am stunned at how we were treated. Also, ever since I joined the Choice Rewards program I have been getting bombarded with spam email. So thanks for selling my email info. Do NOT stay here!! read more

Rooms were not that bad as some reviewers had noted.Rooms were clean and had towels they were not missing. Only saw one hobo outside one room looking through the trash can. Breakfast was ok and saw that they came around and refilled it like twice when I was there. The eggs are not the best as other reviewers posted is maybe cause it's made from powder eggs. Over all was ok. read more

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This place was a joke. There are nothing but drug addicts that stay here and work here. Dirty rooms, dirty pool, used syringes laying around everywhere, homeless people sleeping in the parking lot, can't even get one bath towel. We booked a room to take our kids swimming, boy was that a mistake, also my fiancé and mother and law are allergic to chlorine and this place is advertised as a salt water pool, and after talking to an employee they said that it hasn't been a salt water pool in years. So needless to say, we will be filing a lawsuit, if we are not contacted to make this right. read more

What a dump! I agree with these facts are the only reason this place deserves a 1 star review. 1. Lots of well lit parking 2. Pretty good breakfast included with stay 3. While I didnt use the pool, it looks clean 4. Rooms are adequate in size, tight for more than 2 people. Now here are the list of cons.. 1. Filthy disgusting dirty rooms. Our room still had sticky cup rings on the nights stand when we entered. Carpet is gross, huge stain right in front of the fridge. Doesn't take much to spot clean this type of hotel carpet. 2. Mold above the shower area. 3. Boogers?? So I am not sure if this is some kind of "marking your territory thing" but there are 2 huge boogers stuck on our walls in 2 different areas. Weird and gross. But clearly visible if you actually clean a room. 4. Broken latch over door lock. It actually fell apart as we closed the door to enter. I called and spoke to Marisella. She said, "I will try to get maintenance up there if they are available." Huh?? If they are available? Isn't that the job of HOTEL MAINTENANCE!! Never got fixed. 5. While the breakfast is pretty good, on a Sundsy morning they stopped serving breakfast at 8:30am not 9am as posted. On Saturday morning, one of the waffle makers was broken. 6. Despite this being a non-smoking hotel and a few signs posted people smoke everywhere all the time day and night at this hotel. 7. Front desk staff forced me to bring down dirty towels to get clean ones in exchange. Staff member said, "Sorry this is just our policy." However, friends who were also guests were not forced to do this. Bottom line.. do NOT stay here. Find a different hotel. I'd rather spend a few extra bucks than deal with this dump. read more

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I checked into quality in about three days ago and today when I went to pay for my room I had some issues with my debit card. Well, I went up to the front to let me know that I'll be paying the late fee but the front desk manager said that IF I DON'T PAY FOR THE ROOM BY NOON I WILL NOT ONLY BE ASKED TO LEAVE THE PROPERTY BUT I WILL BE DNR( do not rent). I have NEVER heard of such thing. I though if I left and I'll go back after 3 pm with the money that they will let me rent another room for another night but I got DNR FOR NOON PAYMENT. I asked her to let me speak to the supervisor or her manager and she was rude and didn't let me speak to no one read more

Got there around 5ish and they were still cleaning rooms.... Hal hour later they give me the card and up to the room facing the freeway on the 3rd floor. First thing, carpet is old and has several black grease stains. The bathroom sink was dirty as was the cloth chair near the bed. The fan in the bathroom was filthy with dust bunnies and dirty. The showerhead needs to be replaced. The TV was fine as was the frig and microwave (always travel with popcorn). Breakfast the next morning was fine. Scrambled eggs, sausage patties, potatoes, and a waffle bar. Plenty of coffee and I'm a decaf drinker. If you just want a place to sleep...... read more

I do not recommend this hotel for a variety of reasons. First and foremost, they charged my credit card several hours prior to arrival, whereas most (if not, all) locations where I've stayed at before wait until check-in to do so. When I emailed about this particular situation, I received an apathetic email back from the manager that specifically said (verbatim) "If you didn't want that card then you should have made the reservation with the card you wanted to pay for the stay. That is on you not us." What if someone's card had been compromised or stolen and they're dealing with that issue on vacation? At the time of check-in I was definitely frustrated, but the lack of care or concern from management was the nail in the coffin for me. Aside from that major concern, the rooms were pretty dated and seemed a little unsanitary like they weren't thoroughly cleaned. For $100/night, I feel like we could have found a hotel that was not only in better condition, but treated their paying customers with understanding and respect. read more

This was rated better on hotel.com. I should have checked here. First room had an odor of cigarettes which I noticed right off. I washed my hands and there were no towels. I walked over to the office and they said they would have some sent immediately which they did. I started to unpack and saw there was liquid on some sort on the bedside table along with smeared fingerprints. Also, the sheets looked like they had been slept on. I called the Front Desk and requested another room, packed up everything and headed again to the office. They swapped out keys with no questions and the 2nd room was OK-except the air conditioner was so loud that I barely slept. The location is handy, the breakfast was fine, the employees were polite and the price was low, but I would not choose to stay there again. read more

If I could leave a zero star review I would. This place belongs in the ghetto. There's prostitutes, gang members, drug dealers walking all around the parking lot and stairways; people sleeping in their cars, and trash everywhere on the premises. It took an hour for the lady to check us in. Our room did not come with a blanket, just a sheet, so we were freezing during the night. The toilet didn't work right, always seemed like it was going to overflow; the wall on the room had holes in it and it looked like someone smashed their fist into the bathroom door. When checking out I informed the lady of the damages that I observed in the room because I did not want them to hold me responsible for them and she said to not worry, that she would credit me back my $75 deposit. 3 days later it still had not been credited back so I called and spoke with the front desk. She told me the night audit forgot to release the funds back to me and she would release it right away. 3 days later again it still had not been credited back to my card so I called my bank and disputed it. I think they're hoping you'll forget about your deposit so they can make an extra $75 off you. Imagine if they did that to all the customers how much they would make! I can't believe they're even a part of the Choice Hotel chain! An embarrassment to say the least! read more

The worst hotel experience ever! I went to take a bath and as I'm laying in the tub I look straight ahead and see a syringe sticking out from under the toilet tank. Wow, and if that wasn't enough I found another syringe cap and broken glass next to the bed. I tried to call down to the front office at least 9 different times, and no answer, I really didn't want to have to walk down because it was evening and there were quite a few scaries wandering around. I went to the front office first thing in a.m. and told the front desk clerk about the syringes and her reply was.." I'll let em know they're not yours"..oh gee thanks, because my main concern was housekeepings opinion of me. Then there was the awful breakfast where you are not permitted to leave the front lobby with your food, there are even two woman who stand and glare at you as you eat crowded next to the other 100 guests in a makeshift dining area. Finally when I complained to the main customer service dept, I was offered 1000 points on my Choice rewards card, not nearly enough to even cover one night. I will never stay in another Choice Hotel. I am disgusted and really disappointed in this whole experience and suggest you find somewhere else to stay. read more

Quality Inn Phoenix North I-17 - Hotels Near Me - Phoenix, Arizona

Talking to the staff, the old manager(prior to 3 weeks ago) was fired for mishandling patrons, this might be the source of a lot of these bad reviews, from people who dealt with him. I give this pace a solid 4 Stars, but my Yelp rating is to help offset the bad reviews here. Note, a 5 star upscale is not a 5 star budget hotel, they must be rated according to their price category and compared to other hotels in that pricec range. People are definitely marking this place low because its not a Hilton. I question the rating here on Yelp, 1.5 stars? What the heck? I will explain why it's idiotic below. I've been to a lot of hotels and this hotel is not in any way shape or form the worst(That award would likely go to the Tacoma, WA Econo Lodge, no security, people peddling drugs, people screaming at all hours of the night, rude staff, stains on carpet and furniture, fixtures missing, water stains on cieling), in fact it was quite good for a $50 hotel room in a sketchy part of Phoenix. First off, this hotel is in a sketchier area of Phoenix, BUT they do have armed security on staff, and they are completely on top of things, second, the hotel just changed managers a week ago, but the new manager was very attentive, despite some very rude customers, I mean very rude. Third, they just got a new card programming machine for hotel key cards and it may have issues, there was some issues with our cards not working more than a day at a time, but the staff was very polite and helpful and fixed it everytime and apologised. Fourth, they had to completely drain the pool the day we arrived and it won't be back up and running for 2-3 more days(1-14-17 is today), not sure what happened, but they were getting it fixed asap, was I disappointed? Yes, but i'm going to assume it was unsanitary and I'd rather have no pool than a gross one. Fifth, because of some security issues(I'm guessing theft), they had to stop holding bags, a big inconvenience, but look, would you want to leave your bags knowing that? Uh no. They were again polite about it. Despite the fact that nearly every patron wanted their bags held and yelled at the receptionist when they were not able too. I'm gonna be blunt! Its you're problem notb their's if you're that rude excuse me but there are bigger issues then having to lug your bags around, show some courtesy people!!! If you were one of those yelling at her I sure hope that when someone screams at you like you screamed at her, you'll think about it real hard before being a jerk like that again. Sixth, I also watched people get seriously bent out of shape over breakfast because they misread the agreement. They kept breakfast very full though, constantly restocking, which was better than I've seen at any other cheap motel hands down. I have never been to a hotel where the patrons were SO RUDE, and yet the staff was still very compassionate and cared, they were exhausted and clearly emotionally spent, but still cared. I stay in hotels about 40 days out of the year for business, I have seen what bad service looks like, and this was not it. The weekend I was there was a Murphy Laws weekend, and yet they held it together. Bottom line, I felt for the $50 a night on the weekend I spent, it was above expectations, the problems that arose were minor and out of their control. The rooms are old, yes, clearly things are being slowly updated, but was well-maintained, the maids were friendly and on top of things, the hotel was clean, the parking lot was regularly swept by security to keep out drifters and drug dealers, I saw him kicking out some homeless people trying to sleep in a stairwell and the guard escorted a single lady to her room, so in terms of understanding the neighborhood and problems inherent there, they get it. If you want a less sketchy neighborhood, stay closer to the airport or in one of the suburbs. I've been to Phoenix before and knew this hotel was in one of the lower rent neighborhoods, that won't change it just is what it is, period. I really have no real complaints, all the issues here were being resolved, and if people didn't like it, that sucks, but honestly they were all first world problem stuff, so I think a solid 4 overall is deserved, and the staff gets a huge thumbs up from being for doing everything they could despite literally everything going wrong. God Bless ~Amy PS: As already stated I stay in tons of hotels, if never stayed in one where they stick more than enough coffee for a single day. read more

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Location was great! The price was lower than most, that should have been a heads up. Check in and desk service was very slow, only one person on, with waiting lines. Room had no directory or a notebook with information for local services, hotel information (laundry or TV directory). The guide button on the set did not work. Grounds could use some serious clean up, lots of cigarette butts, weeds, and overflowing trash cans , not to mention power washing the stairways and outdoor halls. We observed what we thought was a manager outside smoking a lot during the time we were there. She was pacing back and forth on a cell and smoking, why not help on the desk, what a waste? Just not as friendly and well run as some of the Choice Hotels we've stayed at. Just another horrible experience that we won't repeat. read more

A much more decent Quality Inn than the one we stayed at Escondido, CA. Although the location of this one is not in the good neighborhood, it has roomy rooms. Pretty decent breakfast options and friendlier staff. The room we were given was also facing the freeway so it was noisy as well, but the air conditioner pretty much muffled the traffic sound so we sleep a little better. We were given the third floor room and almost got lost looking for our room. We have to go to two doors to get to our room. One star of the location of the hotel, seedy area. One star off the ease of access to the room. read more

One of the worst hotels I've stayed at.. too many crickets for my liking. My fiance had to kill 7 in just one night alone !!! I hate insects personally lol. The lady at the front desk was very nice about it, and I notified her but all in all I disliked my stay. read more

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If I could give this place a negative star I would. If you like to shower and wash your ass this is not the place, never had towels in our room so we had to dry off with our dirty clothes. Requested towels about 4 times and went to the lobby and they said housekeeping would bring them but house keeping never cleaned our room or brought towels only knocked on our door peeked inside and left. It's gross here too. Yellow pillows and dusty table tops read more

Quality Inn Phoenix North I-17 - Hotels Near Me - Phoenix, Arizona

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Hotel cleanliness was horrible. Dirty towels with who knows what on it! the shower really needing repairing it was falling apart. Staff isn't all so friendly. Also my key to get into my room kept demagnetizing more than 3 Times. It's annoying that I had to keep going back downstairs for them to fix it. Wouldn't stay here again read more

We got to this hotel on the 11th and stayed in 152. I give two stars for the friendly staff, everything else was bleh! We set up for my daughter's bath time a little late so we dove right in. When I went to close the door after setting her in with daddy, there was a KIT KAT on the floor. This was not a sealed kit Kat. It was a broken off piece of that kit Kay bar. Just one of the two sticks, slightly smooshed. They did not *clean* the bathroom. They emptied the trash. They made the beds. The bottoms of our (previously shoe/socked) feet were filthy and there was a kit Kat on the floor. They were overbooked and couldn't get us into another room but would clean it tomorrow. Gross. Too late for my husband. He got athletes foot from their tub. My daughter finally went to sleep so I went to get some water and snacks from the vending machines. (The complementary "bottled water" in the lobby is a tiny, *empty* jug with a spout on it, or the $2 vending machine water. Wasn't sure. Also they're on two separate floors.) While I was gone, security sees our door cracked (so I don't wake her with the key card). He just bangs on it and asks if all is well. WTF dude?? Toddler awake! We were not comp'd anything for the lack of a sanitary place to shower. Not for being disturbed with a do not disturb sign in the door. But they were friendly about it. :/ The breakfast staff refilled things when we flagged them down. They had plenty of various carbs, eggs, sausage on Saturday but not Sunday, potato, fruit in a bowl, and some yogurt in the fridge. Eggs and sausage were greasy but could have been worse. Apple to the rescue! Really breakfast staff, you are the only reason this gets 2 stars and not 0. read more

This facility is a dump!!! Elevator was not functional so we had to haul our bags up two flights of stairs where the handrail had gum and other junk on it. There was a shooting half a block away the first night. There are crack heads and tweakers in the area and the stairwells are open to the public. No sense of security. Got up this morning to no hot water. Their boiler broke. Ten hours later still no hot water. They offered a 10% discount. Seriously? The rooms are being serviced but they have to wash in cold water. I have zero confidence in them being able to properly sanitize without hot water. I would have been better off sleeping in a tent. Air conditioner doesn't work. Only two lights work and I was told they don't have light bulbs so the others can function. Bathtub looks like someone burned it with cigarettes fifty times. Had only one hand towel to use the first day. Now that I have bath towels there is no hot water. Lots of handmade signs saying various things don't work or are out of order. The place isn't worth $1 a night. What a complete dump!!!!!! Stay away!! read more

I stayed here for 2 weeks while my husband was in the hospital. It's about 30 minutes from University Hospital during the weekday traffic and 15 otherwise. Pros The desk staff is really friendly during the daytime. The cost is very reasonable. There is daily breakfast that is adequate but gets old after a few days. Waffles. Scrambled eggs and potatoes and they alternate between biscuits and gravy and sausage links. Occasionally there is fresh fruit and packets of oatmeal. They have yogurt but it's only the trix kind. There are also bagels and toast etc. The rooms are adequate and the beds are very comfy. Cons The air conditioning units on the first floor are really loud, enough to keep you awake. I changed rooms to the second floor- much better. Housekeeping comes only every other day and there is only enough in room coffee for one day. General maintenance is needed. The elevator was out for several days- difficult for my Mom in law who has MS. We had a light over the vanity the flickered after a few minutes and, after asking for several days in a row for it to be repaired, we gave up. Also there are no ventilating fans in the bathroom- very steamy. It's a bit noisy. This didn't bother me very much but I certainly felt safer on the second floor. General impression Not a bad place to stay for a few nights, it's very inexpensive, I paid about $50 per night. Easy access to the freeway and close to Starbucks. The beds were very comfortable so that was a plus. read more

Stopped in Phoenix on my way back to California stayed here for one night the hotel was great very respectful and friendly staff. Room was clean and AC worked well. Continental breakfast had a combination of hot and cold food. I would 100% stay here again when I'm back in the area. read more

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Do NOT and I repeat.. do NOT stay here. Don't trust the pictures they have on the site. The outside is nasty with food, cat poop, graffiti and broken down cars all around. The light switch when you first come into the room didn't work, along with another light in the room. The tv was unplugged because it doesn't turn off and only got 1 whole channel. There are stains everywhere (floor, chairs, walls and doors). There was an empty clear tube of some sort in between the sheet and blanket. The shower looked like it's never ever been cleaned. Not at all worth the $87 and a $75 deposit! Stay ANYWHERE else! read more

Hotel is dirty, no service or return calls. They have homeless hanging out, sleeping Camping, changing clothes, everywhere at hotel.Hotel does nothing.People smoke outside & it is a law no smoking outside building. DoNotStay here! read more

Only picked a star because I couldn't submit this review with out it. I am extremely disappointed. Staff on arrival was helpful but our non smoking room smelled like someone was just smoking in it. Carpet was dirty and comforters had stains on them. One of the chairs was missing a wheel and I almost fell off. On our return, the keys didnt work. Walked back to front desk...no clerk. Waiting a bit, got the keys then came to the room to find that housekeeping never touched the room. So had to walk down again because the front desk line was busy. Clerk again missing. Had to request towels. My brother's room had no carpet and the floors were filthy. Their feet and bottom of their socks were almost black. The cooler did not work which made it feel like a sauna. And their room key didnt work when he just walked to his car and came right back. He had to get a new room. No one wants to deal with all this after spending a long day out. Never again will I get a room here or recommend it. read more

The worst hotel I have ever seen/stayed. This hotel is very dirty inside & outside, receptionist is careless, weed odor everywhere, bed comforter was dirty and unwashed, door lock was inoperable. I had to cancel my stay and looked for another hotel. Would never come again nor refer anyone here. read more

Very basic.. Still a bit outdated. A/C has the wrong size cover on it and it doesn't work properly. It cycles on & off too much.. Doesn't cool. We set it to 65° and it still felt like 80° in here. Lamp had no light bulb in it.. No extra pillows or comforters available. Pool needs updating. And less chlorine. Garbage cans in pool area were stuffed & overflowing.. Gross. Garbage thrown around parking lot. We couldn't get the safe to work. Tub looked gross!! Good thing I pack MR. CLEAN with me. Breakfast was generic. Bed was comfortable.. I would never stay here again. read more

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Price is nice, but that's the only good thing I have to say about this place. The service wasn't great, I booked a King on Hotels.com and when I checked in they told me it was a first come first serve basis. So we got stuck with a queen, but I feels smaller than a queen. The room is small, but workable. Parking isn't bad if your on the lower level, anything higher your not gonna like. Here are some pics of just a few things I found in the room. (Busted smoke detector, broken shower rod, and mildew/dusted vent) read more

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I don't remember ever being some angry with any form of hospitality service in my life. The staff could have avoided ruining this weekend that I would have been able to see my fiance on for the first time in six months but they didn't. I should have read the reviews. First I was told I could check in early. After driving thru the night and not sleeping I've been waiting outside in my car for 3 hours. Corporate did zero to help. I genuinely hope this dump closes and these half wits lose their jobs. Hopefully I don't contract mersa while I'm here to put the icing on the cake. Lots of people complain about bed bugs and having to go to the hospital after being eaten alive in their rooms. I'll probably end up sleeping in my car and driving back to LA. read more

Will not be back! I am disabled and require a walker. We were given a room on the second floor. This would generally not be a problem but the only elevator was donning a hand made Out-Of-Order sign. The front desk said the elevator had been out of order for a few days. It was still not working 2 days later, when we checked out. The guest computer in the lobby had a matching, hand written, Out-Of-Order sign taped to it. The room was filthy: Dirty, stain bedspreads; broken alarm clock; sticky residue all over the phone including the key pad! The lamp base and nightstand were dusty and gross. Black mildew on the ceiling in the shower. Wallpaper loose and peeling off the wall near the ceiling. The carpet had large, black stains and there was no way we would walk barefoot on the filthy carpet. Saving grace: the beds were comfortable. Breakfast buffet was pretty lousy. The waffle irons had the familiar, handmade sign, Out-Of-Order. The pastries were dry and stale. The potatoes were cold. We were given a first floor room the second night. It was definitely cleaner. There was less mildew on the ceiling above the shower. The bedding was clean. Beds were comfortable. The carpet was old and stained, but the black spots were not as huge. There were dark areas on the wallpaper next to one of the beds. Looked like they had painted over graffiti. Wallpaper was pealing off the wall above the door. Breakfast was still a disappointment. Pastries were stale. The sign was no longer on the waffle irons, but we opted to go to Starbucks instead. We will never stay at this Quality Inn again! read more

Wretched experience! Our room was poorly attended to, unvacuumed and no bath towels, despite cleaning people toting their carts around at all hours. Trash and Scumbags making drug transactions littered the parking lot making for a very scary situation since our door wouldn't always open. We continually needed to get new cards because either the card reader wasn't working right or the front desk person, ignorant and unsympathetic, was not coding them properly. Oh and of course the pool was closed for the 2 days we we're there. read more