Claiming that prices were up front is a joke. There was no actual quote for the pump until after it was installed; the so-called quote was when The plumber said - I can put one of those in for you, they run about $500 - he did not specify that was the cost of the pump ONLY. I, wrongly, assumed that he was quoting the total cost. Of course, when he showed me a $1,200 bill I was shocked - and still am. I found the same pump (with switch and float) on several online sources for $285 or less- we were charged $498 for the pump. The plumber took his time explaining to me how the pump works and what to do when it trips and how to know why it trips - al the time he was billing $180 / hour.... for advice!! and he took his sweet time talking. He knew darn well and good what he was doing: running up the bill. My advice to anyone looking for a fair price: do not use these guys. read more

We had a great experience with Quality Plumbing during the buildout of The Wax Bar in Ballard! The space was completely gutted and the location of the toilet had to be changed for ADA purposes. This required finding a drain somewhere beneath the concrete slab! Brian figured this out after some work and the rest of the process went smoothly. By far the easiest trade to work with during our build-out! read more

Quality Plumbing got me in reasonably quick for a non-emergency toilet repair. Their tech showed up on time, was pleasant, and got the job done in under their estimated time. He also charged me LESS than the estimate! Tech's name was David. All in all a great experience. Should mention I called another local 5 star plumber first and never received a call back. read more

Quality Plumbing has done quite a bit of work at my house and I have never been disappointed. They have run gas lines to our kitchen, dryer and new furnace. They have also replaced toilets, faucets and sinks. Even though a different guy seems to show up each time we call them the quality always remains high. They helped us with out kitchen remodel and what impressed me most was that they clean up after themselves each day. I have never had any trouble with any of the work they have done and would highly recommend them to anyone. read more

Today Michael, Logan and Mike came to replace a leaky hot water tank that is also connected with our hydronic heating system. They are fabulous!!! It took them half the time that we were told it might take and the job looks great! Our whole experience with the company was great! Scheduling with Amber and getting a basic quote to talking with Kristi about our warranty and working out a plan was easy and helpful. Luckily they had time to fit us in and we couldn't be more grateful! We talked to many companies that were either way overbooked (I'm happy they have work)or wanted to charge us three times what we paid with no explanation about what we were paying for. At Quality they itemized everything. I want to spread the word but my selfish part wants to keep them secret. read more

First time use and selected this company based on YELP reviews. Worked out well. Called them on a Saturday morning with clogged drains. They were on site within two hours, identified the issue and had it fixed within an hour. Kudos to Mike Kruger. Professional, personable and represented the trade well. Highly recommend QP when you need help and someone you can count on. read more

A couple of Saturdays ago, my dishwasher clogged and dirty drain water was shooting out of the air gap on my kitchen counter into the sink. Having had great experiences with Quality Plumbing before, I called their number. I very quickly got a call back from Nick, who said he would be happy to come out, but that I would have to pay a premium rate because it was a weekend. He offered instead to talk me through how to fix the problem myself. I hung up, followed Nick's instructions, and quickly and easily solved the problem. Thanks Nick for a painless solution to my problem! read more

I've used Quality Plumbing several times now for both emergancy and non-emergancy needs. They've always been on time, clean and very nice. They're really good at explaining what's going on and what the different options are. I also apreciate that they give you the pros and cons to the options but in a way that doesn't feel like they're selling you a solution. In my case if they did 'lean' towards a certain solution it's also never been the high priced one but what seems to be the most practical one. I want to make one other specific note. More than not when you call to make an appointment, or panicked because your sewer line is backing up into the basement, you get Christy on the line. She's wonderfull, calm, knowlegable enough to give you some peice of mind till the guys get to your house and paitient no matter how much you're freaking out. It helps to have someone like her feilding the calls. read more

Called Quality Plumbing for a clogged drain at a rental. Had tenants text me as soon as the truck pulled up and text me as soon as the plumber left the house. The plumber (E. Mendez, I think...hard to tell from messy handwriting on receipt) called me so that I could pay, and he quotes me 45 minutes longer than he was at the house. I asked him what time he arrived and what time he left, and he gets extremely rude and belligerent, and tells me I should have been at the house to pay him. Which is garbage because I explained the situation fully to the receptionist when I called to request service--I was out of town and needed service on a rental, and would be paying by phone. Anyway, RUN from Quality Plumbing unless you like getting scammed by rude plumbers. read more

UPDATE-After sending a letter to the company explaining the posting below idea to inform customers, I see they credited the service charge back to my credit card. I haven't received a notice about the credit, but the fact that they responded bodes well for them. I would use them again for service given their reply. 4 stars Made an appointment for a leaking kitchen fawcett. Was asking the brand & type and received a date for 1 week later. Received a confirmation call-good 2 guys arrived w/in time frame-good Entered the kitchen, pulled out the sprayer turned the inside hose, returned and within 30 seconds was done.-not good Laughed when I said, that's it. They said "don't feel bad, it happens all the time".-not good Wrote up the bill and processed for $87 took 5 min.-not good While processing 1 of the guys chose to smoke in the driveway and leave behind his cigarette but-not good Seems my job took time away from someone who may have really needed a plumber (for water leaks, clogged toilets, etc) and that when booking appoitments, the question can be put to the customer about usual simple proceedures they should check first. Would have saved everyone time & some money. They could have probably made more @ another job, but $80 for 30secs. is pretty good I guess. Main guy was polite, apologetic about charging me. I'd call this a company flaw not the plumber. read more

Bryan and his team at Quality Plumbing have been absolutely wonderful in helping me out with a plumbing situation at my house. And, at every step of the way, their focus has been on finding the best solution for me. I have called other plumbing companies before, but until I called Quality Plumbing, I never felt like I was dealing with anyone who cared. I would recommend Quality Plumbing above all others. If you are in the Seattle area and need a plumber, definitey call Bryan at Quality. And, I promise, I don't work for them; they just really helped me out and did so in an extremely friendly and professional manner. I really can't say enough positive about them. This is a great company! read more

I was very impressed by Quality Plumbing's business model. They were recommended, came out and gave me an estimate for a major bathroom remodel, and when the time came, they sent one or two (as needed) professional, courteous, and experienced plumbers every day that they worked on the job, until it was finished. There were a few bumps, mostly due to our naivete, but Quality Plumbing handled them without any stress. When the bill came, it was precisely what they had estimated, in spite of the bumps and a couple of extra visits to verify that the "blind-fits" of the tub and shower drains were perfect. I will definitely go back to Quality Plumbing for our next foray into bathroom remodeling. And I think we're going to have them install a new water heater this winter. Ours is 25 years old! read more

Called this morning because kitchen sink is not draining. These guys are usually pretty nice. The gruff bastard I got said that he couldn't come out until he "had a credit card number" to secure his "overtime". Usually we have them bill our condo association. But this guy wasn't having it. Further, he quoted that because it was a Saturday it would cost $250 for the first hour and $200 for each additional hour. I'm sorry, but $250 an HOUR? Did I call a plumber or an effin' Escort Service?! My advice: shop around. You'll probably find a better deal. read more

I am looking to replace a water heater. Here is what happened: 1. I spoke to Ken who asked for more information about the existing water heater. I sent them a jpg of the information and wrote it out in an email. 2. Called the next day, the receptionist received the information and forwarded it to Ken. 3 Two days later , I called about the quote and the receptionist said,"Ken is rushing out the door and would call me later today" 4. Crickets for two days. . 5. I called this morning and was told, "Ken is rushing out the door and would call me this afternoon". I told the receptionist to forget it and I won't be calling again. So, it takes 5 days for a simple estimate and/or arranging a time for a site visit, then nothing, not even a "Sorry, we are really busy and can't bid on this right now.". If I had been told that I would respect that but right now, no way. read more

I called for an estimate on a natural gas piping issue in my yard today and Kristi answered the phone. She listened to my situation and instead of sending out someone to estimate the job she was able to resolve my issue over the phone at no charge. That's the type of customer and altruistic service that keeps people coming back. I won't hesitate to call Quality, the next time I need service. read more

My kitchen sink began spraying water all over the place above and below the counter while it was on. I called a bunch of places frantically to find a plumber starting around 8pm. Quality Plumbing was maybe the 10th place I called, including some "24 hour" place, but this is the only one who answered willing to page an on-call. The person who answered was not from their company but paged the on-call who called back within 10 minutes. I explained the symptoms and he asked me if the faucet was a pull-out (with a hose). I said yes. He said to pull it out and check if there is a nut that is loose. Sure enough, there was a nut that wasn't screwed into anything. I screwed it on and tested it; it worked fine! The whole thing was resolved over the phone in about one minute. I feel guilty that I ended up not paying anything because he didn't need to come out, so I thought I would post this here instead in case it helps anyone. read more

We received a recommendation for Quality from a friend who is a real estate agent. They have repaired our home and another property quickly, professionally and with an excellent warranty. My husband credits them with saving us a lot of money by telling us a costly recommendation we were given by a competitor was an unnecessary repair. Years later, the item in question still works - no repair. read more

On the plus side, they were responsive, and the plumber who came out was very friendly, thorough with his explanations, and very professional. And they were able to fix my issue of a broken shower fixture. On the other hand, I can't help but feeling a bit ripped off. I know plumbing services are getting more and more expensive, but at $200/hr, I felt like he could have displayed more of a sense of urgency, where instead I felt like he was trying to milk as much time as he could. I also believe the one part they replaced was very marked up. In the end, $426 to partially replace a shower fixture is somewhat outrageous. And to top it off, that included a $2 charge for caulk! You can't throw that in?! It was almost insulting. For that reason, despite the overall good work, I can't go higher than 3 stars. read more

The plumber from Quality Plumbing attempted to charge me for 75 minutes of labor when he spent only 54 minutes at my property. At their billing rate of $200 per hr, every minute matters. He claimed that he had been driving around for 15 minutes trying to find parking, and that time must be added to the 54 minutes. This was dishonest. I was standing outside for 30 minutes prior to his arrival, and I saw him drive past the property only once, turn around, come back to the property, and park. This could not have taken more than 2 minutes. He was also upset that I wanted to pay with a credit card because he said that would take another 15 minutes because he would have to call the main office to read out my credit card number, but he would not charge me for that. I had asked the person that I spoke with on the phone the day before when I made the appointment whether I should pay with check or credit card, and she said credit card was fine. If I had been told the company prefers to take a check, I would have brought my check book. I do not feel it is my responsibility to compensate the plumber for the time it takes him to process my payment. Quality Plumbing should get Square or Clover, which would enable them to take credit card payments in a few seconds with a smart phone. In the end, we compromised and I paid him for 60 minutes of labor. I would not hire Quality Plumbing again. If they are dishonest about the time spent to do a job, I can't trust that they are honest about anything. read more

Very, very overpriced for size of job. I was informed that if I paid by Credit Card that I may pay more for the plumbing job as the credit card takes 10 minutes to run and that would be considered part of the job. This was a comment from Aaron. Too quick, did not test system to be sure it worked properly after he completed the repair. I would not use Quality Plumbing again. Better plumbers out there for your money. read more

I have waited for months to post a review - wanting to let some time pass before posting a critical review. Only after hiring another plumber recently, and getting the excellent service from them that I did NOT get from Quality Plumbing, was I convinced that I should write this as a warning to others. I'll spare you most of the sordid details, but briefly: Water mysteriously appears on the floor of the laundry room and I call QP. They send out a rookie (or someone who obviously is not good or knowledgable) and he proceeds to spend 2+ hours is a series of feckless maneuvers, finally advising me to tear out the cabinets in the laundry room to check for a concealed (and presumably plugged) floor drain. Before I accede to that advice, I discover the real issue - another plugged drain. QP guy gets his snake and does a half-hearted job of attempting to clear the plug - after a few minutes he declares victory, and hands me a bill for about $600. Needless to say, the plug wasn't cleared - until I went to Home Depot and got my own snake and did the job myself. Avoid these guys. Ridiculously expensive and just not very good at what they do. read more

I read the reviews and thought I'd give Quality Plumbing a try. But the woman that answered the phone was so abrupt and rude I told her I was going somewhere else. You'd think they would put pleasant people on the front-line? read more

We called their 24 hour emergency services the other night. The dispatcher said she'd have one of the guys call us. They never ever called back. read more

450 $ for 1 h of work without any precious parts seems a little bit pricey.........

A plumber from Quality Plumbing just left my house, and I couldn't be happier with his work and their service overall. He arrived on time (even a bit early!), they called to alert me that he was on his way, then he proceeded to fix the problem promptly. We were getting no hot water into our faucets, and he drained the faucet hoses and found clogs in each. Our building had recently turned off the water, and the plumber told me when that happens that clogs sometimes make their way into the system. The best part of all - their prices!! Very fair. Earlier this year we had Day and Nite Plumbing come out to fix a clogged drain - literally, that was the entire problem, and they charged THREE times as much! For half the time and very little effort. Certainly no diagnostics! I will never use them again. But, I will use Quality Plumbing again. Their name is an accurate descriptor of their service. Thanks!! read more

The plumber came out today from Quality Plumbing to snake our sewer line. He broke the sewer line where the plug was and didn't say anything about it. He claimed the sewer line was broken and needed to be completely fixed. He also tacked on a $25 equipment charge for the snake. I would expect plumbers to have their own snake. For all this help I was charged over $300. I definitely would not use this company. read more

We used Quality Plumbing through a recommendation by Home Owners Club. We had three different plumbing companies come to the house to provide a quote for relocating our existing washing machine to another room in the house (water supply and drain). Not only did they provide the lowest quote by a few hundred dollars, but they were by far the most knowledgeable and professional. Their solution was the most straightforward and simple....one that the other plumbers did not discover (which probably explains why their quotes were so much higher). The plumber was on-time and had the work done and the area cleaned in about 6 hrs. When our kitchen sink faucet lost water pressure the day after the work was completed, Quality Plumbing was extremely responsive and explained that it was probably just sediment built up in the aerator. They offered to send someone out to clean out our fixtures, but we were able to do it ourselves within a matter of minutes. Their customer service was spectacular and our overall experience was extremely positive. I've already recommended them to others seeking plumbing work. read more

These folks are simply the best. I've used them in the past for clogged drain issues. But today, on the 3rd day of record cold in Seattle, they were simply lifesavers. Aron is my hero, with Eric running a strong second. These damn pipes were frozen solid - every one of 'em in the house. Aron worked and worked for ages, kind and supportive and reassuring the whole time. After a few hours, Eric brought in the second line of support (and more gas for the warmer) and they made it happen. Blessedly, not a single pipe had burst but Aron checked up and down and into the crawl space, tightening a joint here and making sure everything was abso-damn-lutely fine. Plus, they worked with me financially every step along the way to help me avoid bankruptcy in the process [wry grin]. These are good people who know their stuff and have a heart and a good sense of customer service. I can't see myself using anyone else. read more

Our general contractor chose Quality Plumbing for our kitchen/bathroom remodel. They did impeccable work. When our sump pump went out 6 months later, they installed a new one, corrected mistakes made by whoever did the original, and custom fit a new airtight cover. Plus, it is almost silent. Now, they are installing a new tank-less hot water system because our hot water tank started leaking last night. I would say that return business is the best recommendation. read more

Awesome job. Said they would show up between 8:30 - 10:30. They showed up at 8:30. They fixed a faucet in 20 minutes that another large plumbing service couldn't fix! And their rates were very reasonable. Will definitely use them for future services as well as an upcoming remodel. read more

After posting this review, I was contacted almost immediately by the owner, who apologized for my experience, and refunded the entire amount. read more

Like Chris, I called Quality Plumbing based on the reviews here, and I was not disappointed. I had a ceiling leak of undetermined origin (though clearly from a bathroom), and wanted help pronto. Amber took my call, did a good job to make sure I understood their pricing and let me know that the earliest available time was the afternoon. Not ideal, though understandable given it's the first day back from the holidays. I asked her to call me if they freed up earlier....and she did just that. Awesome. Mike and Nick showed up, asked good questions, were good listeners, were respectful of my home, and were knowledgable and friendly -- and, importantly, were mighty fair when calculating the number of hours used. I like that should I need their services again for this issue a) I can get the same team again so I don't have to start over with new people, and b) I won't have the pay the minimum again. This is who I'm calling should I ever have a plumbing problem or project again. read more

Couldn't be happier with my service. Everything was so easy and Nick, the plumber, was awesome! Definitely would recommend.

I needed a new water control valve in the back of my toilet. They came promptly, and fixed the problem. The bill was $234. That seems quite expensive for a simple problem. read more

Couldn't have been easier. I had three things for him to address, he fixed them all in less than an hour, new just from my description what needed to be done. Much appreciated. read more

Never do you want to have a sewage issue. But if you do, these are the guys to call. They were not just responsive but very empathetic to our situation. The whole team was great, from the first inquiry to the followup phone calls. read more

These guys are awesome. I have used them several times and they are always fast, professional and do a great job! They never try to sell you services or things you don't need. read more

My toilet tank broke early on a Saturday morning. Kevin from Quality Plumbing returned my call immediately and was at my house within 60 minutes. He was polite, professional, honest, and did a great job. I would absolutely call Quality Plumbing again if the need arises. read more

We've used this firm for years, at a number of different houses. I can't say enough good things about them - they show up on time, do what they say they are going to do, charge a fair price, and are pretty creative in solving difficult problems. I know I sound like an advertisement for them, but they have always come through for us. read more

Great service. Showed up on time, did a professional and thorough job, didn't cost an arm & leg. Would highly recommend Quality Plumbing.