Sorry to see the negative reviews here - glad I wasn't persuaded by them before trying out this company. I called Quality Sewing and another repair shop here in Longmont. My machine is a heavy Singer from the 1980's, and it had absolutely no tension. The *other* shop told me it would cost me over $100 for a cleaning and tune up, it would be a 2-week turn around, and they would let me know if they found anything that needed to be repaired, in which case I would need to pay even more. Then I called Quality Sewing. Deb invited me to bring the machine in, as their technician was in the store, and that he would be able to tell right away whether or not the machine was reparable. Said it would cost me for any service, and that maybe it would cost a marginal amount for diagnosis if it turned out they couldn't help me. I lugged my machine in and they changed out the bobbin and needle, set everything to "medium" settings, and sure enough saw that the tension was off. In trying to make a zigzag stitch, they were not familiar with the weird discs that my machine uses for decorative stitches, but I was able to help them identify and install the correct disc. I'm not put off by their unfamiliarity with the particular model that I have. It was partially my fault for having taken out the basic zigzag disc. ANYWAY - the technician took out the bobbin case, made a small adjustment to a screw, and my problem was solved. He then tested the machine with my own bobbins, and it still worked beautifully, so I know I have the right bobbins. I'm thrilled - now I can dial in a "4" tension instead of zero, and get a nice clean stitch! The charge for this 5-minute fix was $37.50, and they let me keep the new needle that they installed for the diagnostic. Maybe the simplicity of my issue makes this review irrelevant. More complicated repairs might not be as successful? Personally, I truly appreciate how fast they were able to help me, how inexpensive it was, and how I didn't have to pay for a cleaning which was not part of my issue (though I could see the dust inside when he removed the bobbin cover! I've already got machine oil and I'm going to google myself how to clean that out). Waiting 2 weeks just to have a small screw tightened up??? PLUS, now that I've watched him do it right in front of me, I have a sense of what to try if my machine ever starts acting up the same way again. After ringing me up, Deb and I chatted about classes they offer and what I am hoping to learn as a beginner. They seem to offer classes more geared towards crafts and quilting arts. I would like to learn more about using patterns to make clothes. She directed me to another woman who offers both kids and adult classes for learning what I want to learn. I appreciate that she was able to refer me to someone even though they themselves wouldn't be able to help me as much. Seeing as how I don't have one of those new fancy machines that are available, I am thankful to find an honest, fairly-priced place who can do on-site adjustments and repairs even on strange old models like mine. read more

Ed is a top rate technician. Somehow the knife blade for cutting he thread broke. He replaced the blade and cleaned my Baby Lock. The settings were cleared which was time consuming to reset, but it works very well now. The service fee was $179 which included the repair but it would have been that much without the repair. That's a bit high in my opinion, but if I only have to do this every 3 years or so, then I suppose it beats buying a new machine. I love my Baby Lock. read more

How disappointing to have cash in hand with full intention of purchasing a serger from a sewing store, only to be rejected by the owner's husband. First, how embarrassing to meet the owner's husband in shorts that were way, way too short to be decent when sitting. Next, he refused to make the adjustments to the machine to show me how it can do a coverstitch. His response "I'm not going to set it up for that, why should I when I have other machines already set up for that stitch?" I replied "because I want to see how easy or difficult it is to make the conversion." He replied "well, I'm not going to do it." I asked if he didn't know how, and he said sure, you do this, this and this, but I'm not going to do it. Unbelievable. I wonder how many other prospective buyers he's run off. I told him, then I suppose we are through. I gathered my things and left. I will NOT be returning to this store for anything. read more

My babylock sewing machine was on the fritz and I called Quality sewing to ask about having it serviced. The gentleman I spoke with was very helpful and told me I could bring the machine in that day. He took a look at it and discovered I was using the wrong bobbins. He sold me the correct bobbins and had the problem solved in under 5 minutes. He then carried my machine out to my car since I was pushing a stroller. Everyone was very nice and professional, the shop was very charmingly decorated, and I will be returning to Quality sewing for all my future sewing needs. read more

Thanks, Quality Sewing, for another terrific class on my Babylock Ellissimo. Work has kept me away from my machine lately, but after taking a techniques class, on the camera and scanning feature. I'm back up to speed. I had forgotten how fun it is to gather 'round the sewing machines with like-minded people, in such a friendly and knowledgeable atmosphere. The class offerings are wide and varied, and so affordable. Check out their beautiful samples. Novices, experts and everyone in between have something to celebrate at Quality Sewing. They really do care about your sewing experience. They've earned my business and I trust them will all my sewing needs. It's SEW classy! I love this place! read more

Do not buy from here! I had a service done, cost me $150 and they broke loose the USB wire. I moved to Idaho and the first time I turned on my machine after service, the USB would not work. I had to drive two hours each way twice and it cost me another $103 to have the connection repaired. Quality Sewing would do nothing to help with the cost of the repair even though they caused it. I would not recommend this business to purchase your machine. Also, after buying it, I did not get proper training on the machine because the teacher said it was too new of a model and she didn't know how things worked on my machine besides sharing a class that had seven different types of machines to be trained. I may have received 10 minutes of real training time. read more