The transmission in our vehicle went out after a $3,000+ B and B rebuild with less than 19,000…read moremiles. It was outside of the 24 month warranty period, but well inside the 24,000 mile warranty period. B and B's best offer? 10% off another $3,000+ B and B rebuild. Disappointing to say the least... As it turns out, we can get a NEW transmission from the dealer with a three year 100,000 mile warranty for a few hundred dollars less once it's installed.

This place is fast and friendly. I dropped my truck off right before closing and the next morning…read morethey had confirmed all the symptoms that I described and quoted me for the work that was necessary. 48 hours later they called and my truck was done. I had one minor hiccup with a drip that ended up being a quick fix at no extra charge. A few thousand miles later and there has been no problems. Very happy customer and I would refer these guys to anybody having automatic transmission problems.

I bring both my vehicles here and always recommend them to friends and co workers. Great crew good…read moreprice.

A female friend of mine went to this business and needed a thermostat replaced in a vehicle…read morethermostat and outlet valve at AutoZone is $129. They charged $548 for that one part..

What great communication. Bonnie ( and the owner once)…read moreKept me informed as they cranked out some overdue preventative maintenance I chose to do on The brakes. I always trust that they'll do what I want. While keeping an eye out for other impending issues. I always opt for as much preventative as I can. Who wants a call from the spouse when you're out of town. " hey honey. The car.......@$%#... I don't. Trust Big O's My Dad did.

Had a great experience at Big O's. My truck kept throwing an engine code that other shops couldn't…read morefigure out. These guys had it diagnosed and fixed right away and I've it's been trouble free for weeks now. Couldn't recommend them more.

we are visiting Alaska from Colorado and needed to have our brake pads changed because a different…read moreshop told us they'd need to be changed soon. we are traveling in our 2013 Tundra with two large dogs so we were very nervous about being without our house on wheels for the night. we dropped the truck off at 1:30 and got called back at 3:30. Jeremy told us that wasn't the case and showed us how good the brake pads were still and explained where the noise we had heard was coming from. He said we didn't need the work done, so we decided to get the oil changed! He was so helpful, kind, and knowledgeable. We are so lucky to have stumbled on to this place. Honest and so friendly.

DO NOT GO HERE! THEY RUINED OUR CAR!…read more They purposefully went and destroyed our van along with messing with items in the car without permission (eg: our back hatch). Now the car is unable to work and will be $11,000 for a new engine or $500 to sell. This is unacceptable and atrocious work! Another issue that happened with them was my other car was brought in to fix my heat and they didn't fix the fuel pump, which led to all my gas leaking out. Under no circumstances should you go here. They will purposefully ruin your cars.

Went to this shop for the first time and wish I'd been referred by a friend sooner! They're so…read morefriendly and efficient. Oil change price was less than dealership and they do a comprehensive overview to give heads up about any potential upcoming maintenance needed. Highly recommend!

A warning to Subaru owners: Do not take your vehicles to A & A The Shop!!!!…read moreMy car was towed to A & A for repair. They failed to check that my car was locked in their lot. As a result, someone got into my car and totally trashed the interior! After chasing the person out of my car and despite seeing the extensive damage to the interior, they did not notify me or my husband! Total negligence on their part while trying to place the blame on the tow truck company! The owner REFUSED to pay for the cleaning and sanitizing of my car saying, "I didn't cause the damage, the homeless guy did!" I had my car towed to another repair shop and had to file a claim with my insurance company to pay for the cleaning and sanitizing of the interior which cost $350! A & A lied about so many of the mistakes they made regarding my car and despite us being long time customers, they were totally uninterested in making the situation right or in keeping us as customers! This business is totally unethical and was not willing to accept any responsibility for their negligence!!!

I took my lifted Toyota truck (easy access) in for a simple Y-pipe custom bend to connect both of…read moremy headers into one pipe that connects to an existing hanging muffler, not three feet back from the one header. I included the header flanges with bolts and gaskets. After ten days, I checked in since I had heard NOTHING. I was told he didn't have the correct flange to connect it to the existing muffler. Did he order one? No. Had anyone called me? No. So I told him I would get one myself. A few days later, I delivered two flanges, just in case! Four days later, the project is done. Did he screw the hanging O2 sensor back in? Nope, just left it hanging. So, we had a small exhaust leak until we got home. THIS: 200 dollars per hour. Special equipment? No. Special training? No. Parts in stock? No. High-tech computer diagnosis? No. Amazing welding? No, but sufficient. $200 per hour? Yes. Final cost - over 700 dollars. When I asked our front guy, he told me the owners set the prices and that he's just doing his job (collecting the money). Tristen, the welder, nice enough guy, friendly, competent. But it is amazing that the owners believe their work and shop is so precious that they demand that kind of hourly rate for muffler work. To be fair, I noted later that it is posted in a small frame behind the counter. But even at that price, this service did not come close to $200 per hour. Would other specialized services that require a 10K+ diagnostic computer, subscription, and experience, etc., justify it? Perhaps. But pipe bending and welding? No. To be clear, Tristen's work was fine after I provided all the parts, but the pipe This kind of blanket rate is what tells customers to keep shopping if you need exhaust work done in a timely and fair way... and don't forget you'll be charged an extra 3% for using your CC. ;-)

Hello! July 2025. Bill setup my cars part replacement! Next day, Brett changed out part in 35,…read moreminutes. I was in and out in short order! Great relaxing waiting room area. Rock music playing on radio. (I'm a Rocker). Again, my car runs and works like new THANK YOU Jim, Bill and Brett

So if you have read the other reviews then it will come as no surprise that too had an amazing…read moreexperience. I took my older car to Timi's for a litany of small things recommended by the dealership. I wanted to try a few different shops and see who i like and what they charge. Dropped my car off and told them i had my own supplies, like oil and coolant they didn't bat an eye. Picked up my car the next morning ( it was done the same day) and i was shocked, shocked at the price! It's was 1/3 the price I was quoted from the dealer and they changed the oil too so cheaper still. In fact they under charged me, the shop rate for Euro cars is higher than what they charged me for a domestic vehicle. Nice people and clearly honest and fair. Could not be more satisfied.

Great customer service…read more Never had any issues after having our car repaired. Always professional and very reasonable pricing. They do an excellent job in fitting us in their busy schedule.

Well since may my Toyota has been down.I had suspected it…read morewas the transmission that went out since drive is neutral and only reverse really works. Called all around anchorage to see who would rebuild Toyota transmissions, pretty much no one. I was suggested hansens transmission by the transmission shops I had called and various people. Hansens said bring it by end of June and they'll start on it July 5th. I was on the slope and called them on July 5th to get an update and they said they're so busy they will start working on it first week of august. So first week of august rolls by and I call them again for an update and they still haven't worked on it. The 2nd week of august rolls by and I get an update saying the transmission is fine, but the rear diff exploded. So I authorized them to replace it while I was on the slope (repair was 3000$) didn't care for the price, I know I could have done it cheaper myself but I just wanted it done by the time I get off the slope because my time is valuable. I got back from work august 26th and went to go pick up the truck. I got the keys and went to go start it and when I went to go out it in drive, drive wasn't working. It would just rev up and not move. The dash was also lit up like a Christmas tree, and the rear differential locker was stuck on in 2 wheel drive. In Toyotas the rear locker only supposed to be on in 4 wheel drive. So I went to go inform them about everything, and they said "oh we thought you had all that stuff disabled cause you have it set up for off-roading" and I was like uhhhhhh no it wasn't like that when I dropped it off. Then they said they were going to forward futher diagnostics to their partner to dig into it more. On September 26th so another month, they finally looked further into it and they had said the rear inferential control module is bad, and the transmission is bad. But hansens told me it was fine in the first place. After being told the transmission was bad, they said they wouldn't work on it and said "no more foreign vehicles" but they didn't even Touch it and gave a bad diagnostics and now I'm out 3000$ and to make it even better, I got laid off during this whole process. So don't waste your time here.

I recently brought in a C6 for an older F250 plow truck. The trans was completely trashed, the…read moreconverter was coming apart and shredding everything. They offered the best price for a bench-top rebuild w/ a new converter and had it back to me in a few days. Every time I called and every person I talked to there was nice, honest, and delivered great service. My truck is now solid and runs like a champ. I will definitely use them again for other projects and refer others to this shop. They do a lot of race car work too. Great service!