This was my first time here and I will say for any shy ladies this is your place to go and your go…read moreto gal is Shea who I've seen best for the Brazilian and bikini waxes. She was kind, was able to bring a cheerful atmosphere to the whole experience and it was very quick! I appreciate the kindness and patience and definitely recommend Shea and European Wax Center, thanks so much!

I have a new aesthetician since my other one left, so far so good. This is my third aesthetician…read morehere. The first one did not do a thorough job, the second one left to start her own business, not surprising. (I was with her a couple years). The only thing really bad is the main customer service center - they barely speak English and they always make mistakes on the appointments so I try to make the next appointment each time I'm actually there on location. Issues only occur when I have to make a change to my appointment for some reason with the main customer service which is obviously out of the country. The app also doesn't pick up any appointments made in person or if you are on a package deal.

Geraldine at Energe Spa is AMAZING! This was hands down the best Brazilian wax experience I've ever…read morehad. I was honestly nervous because I had been going to a very popular wax chain before, and it hurt like crazy every single time. But Geraldine made the experience so much more comfortable and manageable. Her technique was gentle, professional, and efficient, and for the first time ever, a Brazilian wax didn't have me in tears . She also made me feel completely at ease throughout the appointment. If you've been scared of waxing because of pain, book with Geraldine -- you will not regret it!

I booked my appointment through ClassPass a few days ago. When I went to my appointment today, I…read morewas informed that I was not on the schedule and the waxer did not even work today. Then, the owner came to me confused because she said she "did not use ClassPass anymore" and she has tried to cancel it since February but has not heard from the rep since then and has had others book through ClassPass as well. As an owner you are responsible for making sure your business is represented correctly. If this is an issue since February, I'm not sure how I was able to book in December. She did not apologize for the inconvenience and also did not care to provide some sort of discount as I took the time to drive up there. Also, she was not even able to help me with getting my refund through ClassPass because she had a customer and said she would call me back today. I have yet to receive a phone call...

Excellent service! Clean convenient and on time. Smoothness that last. I'm a regular since opening…read moreday! Definitely a great experience.

I have been going to the wax den since they opened and they have been nothing but amazing and…read moreinexpensive! They're super accommodating, kind, friendly, and knowledgeable. Support black owned small businesses! & never step into a European Wax Center again :) Soo grateful for them!!!

Stephanie is fantastic! So sweet, personal and down to earth. Space is clean and not too hard to…read morenavigate. 10/10 recommend anyone looking for an experienced waxer!

Wax Lounge is A+! It's very clean comfortable. Stephanie is…read moreamazing. She is very professional and very personable. She always remember something about you on your return visits that you talked about on a prior visit. I would recommend d The Wax Lounge to a you e that needs her services.

Cyndi is amazing. I am at a loss for words on how incredible she is. She is so professional yet so…read morekind. She makes you feel like you're entering her home. I've been getting brazilians done for about 5 years now and this is by far the best one I've ever had. She uses the best grade of hard wax I've ever seen. In the past I've been to other salons that use hard wax but only put a thin layer on. Therefore when they pull it off, it breaks on your skin and they have to keep picking it back up again. If you can imagine, it's very painful. Because cyndi uses such high quality wax in conjunction with the fact that she puts a thicker layer on your skin, it comes off in one piece which is MUCH less painful and so much faster. I arrived early for my appointment and she got me out before my start time even. She gave me a mirror at the end so I could check the Brazilian and make sure it was to my liking. Honestly I've never been with an esthetician that was so concerned about how I liked the job! I 110% recommend going to her and if I'm ever in the Houston area again, I'll definitely be coming again. Thanks, Cyndi!

Cyndi is definitely an expert in her profession. I was instantly made comfortable with her…read morepersonability and patience. It was my first time getting waxed and she coached me through it and never made me feel rushed. She is truly a gem!

I truly found the best waxer ever! Spent so much time looking and Lana is really about her job!…read moreGave me the best recommendations! everything was so calm beautiful area too! Most relaxing wax experience Don't think twice please book her !

Lana's technique and quality of service is top notch. Didn't hurt like other places or feel like my…read moreshoulders were burning from the temperature of the wax. The location feels very upscale and it's next to a couple of spots where after you're done waxing, treat yourself to a smoothie/boba or sushi. So accommodating to my time requirements too. Sometimes my schedule is hectic but she's more than willing to wait the last time I couldn't come early. You'll love it here.

Super fast. Super convenient. Super nice and friendly staff!!!…read more I tried sugaring for the first time and my tech was so good and knowledgeable. She walked me through the whole experience and made it doable. I suggest the sugaring over waxing any day.

I received an offer for a complimentary Brazilian service with a trainee and scheduled an…read moreappointment, also adding a lash lift. My 9:00 a.m. appointment was confirmed, but when I arrived, the salon was closed. I called and waited in my car, but no one ever showed up or reached out. While I understand scheduling issues can occur, a simple call, text, or email would have been greatly appreciated--especially since I drove from the Galleria area. It's unprofessional for a business to not be open during their advertised hours, regardless of whether clients have appointments. At 9:17 a.m., I was finally able to reach someone who informed me that the manager had been trying to contact me for two days because there were no trainees available for the time slots they themselves posted on the booking site. I checked my account just last night, and the appointment was still confirmed. No one ever attempted to contact me or cancel the booking. This experience was extremely unprofessional and disappointing coming from Sugaring NYC. I had recently canceled my membership with Hello Sugar and was considering returning as a client, but this experience only confirms I made the right decision to leave in the first place.

Great customer service. Always satisfied when I come here. The receptionist is very friendly and…read morealways willing to answer my questions. Mariah is a good waxer who gets the job done! Very quick and makes the experience practically pain free.

Arrived on time for my appointment and was told after checking in that the technician was 15…read moreminutes behind--which seems to be a recurring issue at this location. If you're running late, customers should be notified ahead of time, not once they arrive. The waiting area is very small, but I still agreed to step into another store and return in 15 minutes. I received a text saying the tech was ready and returned within 2-3 minutes, only to be told I "didn't respond fast enough," so another customer was taken and I'd have to wait again. Poor communication, poor scheduling, and dismissive front desk service. Being on time and accommodating shouldn't be penalized.