Dr. McCann was recommended to me by my favorite dentist, and I'm so glad to have had the procedure…read moredone at Precision Endodontics. I mean, who WANTS to get a root canal?? My anticipatory anxiety was unfounded as the doctor and the office made sure I was comfortable (in every way) the entire time. And no, it did not hurt. Perhaps minor discomfort that evening, Tylenol managed fine. The office was pleasant with a view out a window to distract yourself (unless you close your eyes and go to your happy place instead). The office manager was amazing, taking phone calls, greeting patients, doing it all with the most cheerful attitude. That sure helps reduce hesitation when you walk in. The dental assistant was kind, and even asked what music I'd like to hear. Clearly, the doctor leads this stellar team and when he walks in, you are confident you're in good hands. I'm hoping not to return any time soon, but if you need a root canal, Dr. McCann is your endodontist. As these things go, I felt he had all the features of a great doc you'd hope for, besides training and skill, including patience, compassion and understanding. Getting all that plus an exceptional personality is just grand.

I went into precision endodontics in West Seneca for a route canal around the middle of January. Dr…read moreMcCann was excellent , procedure went well and he is enjoyable to talk to. I left and was told I needed to have a permanent crown put on within a few weeks. I recently moved home and am uninsured so I had to pay out of pocket which was not cheap but I was happy with the procedure. Unfortunately it is 2 months later and I still have temporary cap on my tooth. I have been attempting to find a dentist having moved home to do the crown and get it squared away. This leads me to my dilemma and being extremely unsatisfied with my interaction with one of the secretaries who stated her name was "Chris". I have called in probably 5-6 times over the past weeks to try to get my records sent to me via email in order to relay the data to a new dentist. Every time she has stated she would do it and has not been able to send a simple email as well as seeming short and extremely unprofessional. Last week on Thursday I called again and she stated she would send them but was having "computer issues". I then called back on Friday again where she said the same and then followed up in the afternoon where she said the same thing. I had another dentist waiting both days for the data from them. It is very strange that a simple sending of an email has turned into this. I am not sure what is going on with that but it is very strange and has directly affected my health and time and scheduling and I will be following all this up thoroughly as Ive had to scramble and get emergency health insurance and the temporary filling is coming loose. Terrible terrible experience bc of her.

I had my wisdom teeth removed by Dr. Sethi and it was an amazing experience. I initially went in to…read morebe sedated and 4 wisdom teeth removed. After consulting with Dr. Sethi, she acknowledged that I could keep my uppers and she even calmed me down enough to use the local anesthesia. I was in and out within a half-hour. The entire staff was exceptional, the office was beautiful and the music was perfect. I will recommend Dr. Sethi for anyone needing oral surgery! Buffalo Oral Surgery is full of absolute rockstars!

Without a doubt the best place to be if you need a tooth pulled! The dentist was so professional…read moreand compassionate! I have lupus and fibromyalgia and he made sure I was comfortable and felt absolutely no pain before and after the procedure! In face it happened so quick I didn't even know he pulled my teeth! I never felt a thing, no tugging, no pulling, no twisting like a regular dentist. I had to go back for 2 more extractions and had the same experiences. I highly recommend this place for your dental needs. The office associates were very friendly and welcoming as soon as you walked in the door. They are very affordable and helpful when asking lots of questions about the procedure and mu insurance.

Best root canal...EVER!!…read more And, I'll say this...I definitely want to be Dr. Sandra Shostad when I grow up [all the way]! I had an excellent experience at this endodontist. I wasn't in any pain, but I needed a root canal and this office is in-network for both my GEHA and Cigna dental insurance plans. The office is located on Main St. in Williamsville. You turn onto S. Long St. and you'll see that it's on the tail-end of the building. The signage isn't super obvious, so keep an eye out. And they do have parking spaces for you. Check-in was quick and simple. The front office (Lisa) had already called my general dentist to get the tooth and insurance information. So, I filled out a couple standard forms and was almost immediately called in to be seen. The root canal went perfectly, as far as I can tell. It was near painless during the procedure and I have yet to experience much discomfort afterwards. What more can you ask for? It did seem like my tooth presented a couple surprises and took awhile (as is typical), but Dr. Shostad kept me at ease the whole time. Her and her assistant (Jacky) have a great chemistry. I felt like I was getting a personal comedy show and it was hilarious...Dr. Shostad the comic and Jacky the straight man. Hey, hopefully you don't need an endodontist anytime soon...but, this is definitely the place to go if you do. :-)

Wonderful experience, gentle and professional treatment, all the staff was very concerned about my…read moretooth pain. Thank you so much for doing such a good job.

I continue to have amazing experiences with Dr. Galvin and the entire team here! They are…read moreextremely professional and notably compassionate. I notice that the low star reviews from this practice are from a time before Dr. Galvin and her associates took over. If this office were to be reviewed only based on the current team, it'd certainly be a 5 star dental practice!

Had very good experience at this dental office which is opened with 2 new dentists. Staff is very…read morefriendly and efficient. Dr Katie pulled my tooth and was very gentle, afterward I had no pain or swelling. Highly recommended!

everyone there is very nice and i always get into my appointment either on time or less than 10…read moreminutes after the appointment time. my hygienist is the gentlest person ever and always takes her time to make sure i'm not in pain, and never guilts me if i have some plaque buildup or cavities. dentist is quick and to the point and gets the job done. overall, it's a dentist's office that does what it's supposed to do and that's all you can ask for

Poor organization lack of communication and terrible customer service. Less than 24 hours before…read moreappointment the call to tell me my insurance is not accepted and I would pay out of pocket. Lack of empathy and terrible customer service. Since the took over closed office on union rd DONT GO THERE!!!!

I've been a patient at this dental office for about a year or two, but my recent experience has…read morecompletely changed my opinion. I had to cancel an appointment due to an unexpected medical issue and called the office immediately to reschedule. Instead of showing any understanding, I was told I would be charged a $145 cancellation fee -- even after offering to provide a doctor's note confirming the medical situation. The office refused to accept it and said I could not reschedule unless I paid the fee. When I reviewed the financial agreement, it only listed a range of possible fees -- it did not state that the charge was mandatory or specify exact amounts for missed appointments. When I asked for additional documentation or written policy to support their decision, I was told none existed. For a healthcare provider, I find this lack of compassion, flexibility, and transparency very disappointing. Medical issues are often unpredictable, and I expected a much more understanding and professional approach from a dental office. Unfortunately, this experience showed otherwise.

The experience has been great so far! I'm scheduling a procedure for a couple recessions to get…read morethem fixed! Very friendly and professional staff!

To the credit of the practice I was contacted (likely after…read moremy review appeared) and was offered a refund which was subsequently made. Anytime a business owner takes responsibility for bad practices it can be only a good thing. I inquired if the practice intends to change the rotten policy and heard a lot of hemming and hawing (thus the 2 star update no higher). Hopefully, a change will come. But I did appreciate the effort to make the Bad policy right in my case

Excellent endodontist with so many awards! So glad I found Dr. Battista to help me! Pain free and…read moresuper nice doctor!

I was a patient at this office before it was purchased by WNY Dental. After the transition, I…read morereceived several emails encouraging me to schedule appointments with the new practice. However, when I later tried to obtain my dental records, I was told they had already been deleted from their system. These were my personal medical records, and I was never notified that they would be removed or given the opportunity to receive a copy. It has been less than five years since I was a patient there. At a minimum, patients should be notified and given the option to receive their records before they are deleted--especially when a practice changes ownership. It would have been very easy to send them by email or provide instructions on how to obtain them. This experience was frustrating and disappointing. I hope the practice improves how it handles patient records during ownership transitions so that other patients do not lose access to their own medical information.

Stay away all they want to do is upsell you. Was told that I needed a crown replacement...false…read more Told that I needed a tooth extraction..false The worst experience that I have ever had while sitting in a dental chair