I should have taken my car to a Honda Specialist shop. This dealership just keeps throwing new…read moreparts on my car, charging me thousands, and never fixing the root problem. I've taken my Honda Element in at least 5 times. They replaced rocker arm switch, then the VTec, and now they want to charge me $2000 for the command module. I investigated my problem and it looks like the problem may just be a bad wire connection.

Great experience getting my new car here last spring. Easy to work with & they went above and…read morebeyond to accommodate my needs & provide follow up service post purchase.

I brought my 2020 Hyundai Santa Fe to Empire Hyundai for a 39.99 oil change promotion. When I…read morearrived, I was told my car "needs synthetic oil" and the price was changed to 69.99, which felt misleading but I accepted it. After an inspection, they recommended several very expensive services, which I declined. About two weeks later, I got a flat tire and discovered that my jack was missing, and another shop then found that both front fender liners were also missing. I had not taken the car anywhere else after the oil change, and I am certain these items were present before the visit. I am sure they removed the jack and fender liners because I declined their repair recommendations, and I consider this an unethical practice that has destroyed my trust in this service department. I bought my car from this dealership two years ago and was very satisfied at that time; however, when I returned for this oil change, I saw that the service area had been renovated and I am not sure if management changed, but my experience with their service has completely changed for the worse. Update: I filed a complaint with the dealership, and the service manager, Marcelo, reached out to me. He took the issue very seriously and asked me to come in, even promising to fix everything for me before the investigation was completed. I really appreciate how he handled the situation and believe this is how a good dealership should operate. I am updating my rating to 5 stars because they did everything they could to make things right, and this has rebuilt my confidence in returning there for future maintenance.

While I truly appreciate the solution and the professionalism shown toward the end, I do wish it…read morehadn't required escalation to receive what felt like prime customer service, especially given that this was a safety-related issue. That said, I am grateful for the final outcome and for the individuals who stepped in and made things right. Thank you again to Ruben, Marcello, and the Merrick Blvd service team for their help and follow-through.

WARNING!!!! BEWARE!!! If possible to give Zero stars I would. Very unprofessional. The…read moresalesman dresses like a rap video reject and is a SCAM ARTIST. My son was told that he needed to give him a check to test drive a car AND then was told that the guy with the dealer plate was not there. So why ask for his check??? The biggest hint is that in the trailer/office there is a Sign on the wall that says ALL SALES ARE FINAL. They tried to take advantage of a young person but was unsuccessful this time! Went to a REAL dealership where he could get professional service, a car with a warranty and a test drive with a valid NYS Driver's Lic. Like it should be. WARNING!! STAY AWAY!!!!

This is the place and people you cannot trust. They sold me a car that they claimed was never in…read moreaccident. When I brought it to my mechanic, I found out that entire driver's side was smashed, front axle was bent and all tires are worn out uneven. I had to bring the car back to them to get axle replaced. Also the sales guy Matthew never mentioned there was only one smart key ($500 worth) until all papers were signed. He promised to get me a space one but stopped responding to my messages and never returned my calls. There were also al lot of minor issues I had to repair myself. I called several times, tried to get in touch with Matthew or Michael, the owner but noone ever returned my calls. So be aware and take your business somewhere else. This Matthew guy would call you brother/sister, give you his word, promise to get the stars from the sky, swear on Bible/Torah/Koran but as soon as you close the deal, he would ditch you. Matthew, karma is a bitch, it will bite you in the ass one day.

I sold my 2019 Infiniti QX30 back in January on TrueCar. I had the most pleasant experience with…read moreLouis, he made the sale easy and stress-free and we got the whole process done in about 30 minutes.

Go to Great Louis! Fair and easy deal. I traveled whole the…read moreway from the West Coast to NY. I didn't need my car anymore and found this friendly corporation online. It took less than an hour, all done!

Thomas made what could have been a stressful new car-leasing process feel effortless from start to…read morefinish. He went above and beyond to help us find the exact Calligraphy model we wanted in a very specific color combination, and somehow even made sure everything was completed in time for our big trip. He came highly recommended by a family friend, and he still managed to surpass all of our expectations. Not only was he incredibly professional, responsive, and patient throughout the entire process, but he also secured us a better deal than we ever expected. It's rare to find someone who genuinely cares about their customers the way Thomas does. If you're looking for someone trustworthy, dedicated, and willing to go the extra mile, Thomas is absolutely the person to see. We couldn't be happier with our experience! Thank you again, Thomas & Motive Auto for making this such an exciting and memorable experience for our family. We truly appreciate everything you did for us and will be recommending you to everyone we know!

After seeing all these positive reviews, I decided to contact them. I emailed them about my…read moreinterest in a leasing a 2024 Mazda cx 90 on 9/9. No response. Went to a different leasing company that also have 4.9 reviews on google like this company, and got a response within minutes of inquiry. I am sure they are a great company based on reviews though once you get the ball rolling with them.

I know some can be skeptical about dealers but when I tell you this was the most efficient and…read moreenjoyable experience I've had purchasing a car, best believe it was worth every second. The staff were super friendly and responsive, really attentive to the customer's needs. Everything down to the atmosphere was inviting and on point. A very special thanks to Yacine B, the most helpful sales rep I've ever had the pleasure of interacting with. Hillside Toyota is the standard of what a great car shopping experience should be.

BEWARE -- PLEASE READ BEFORE DOING BUSINESS WITH HILLSIDE TOYOTA…read more I went to Hillside Toyota about four days ago because I was interested in leasing an electric vehicle. We had already discussed the vehicle, and after the dealership closed I was told to go home and that they would contact me the following day. They did call me back and told me to come into the dealership. They would not discuss the monthly payment with me over the phone. I came in excited and prepared to lease the vehicle. Once I arrived, I sat down with Hasim, the finance advisor, and was told my lease payment would be approximately $1,070 per month. Because that payment seemed extremely high, I specifically asked to see the money factor and an itemized breakdown of the lease so I could understand exactly why the monthly payment was so high. They refused to show me the money factor and refused to provide me with the itemized bill I requested. That was a major red flag for me. Instead, Yasin, the sales associate, switched seats with Hasim and began explaining the numbers to me himself. That made me even more cautious because I was asking for the actual lease figures and documentation, not simply a verbal explanation. I was also told that certain numbers were based on what the bank approved. Consumers should understand that while the lender can determine credit approval and financing terms, the dealership still controls important parts of the transaction, including the negotiated selling price and dealership-added products or fees. The following day, Hasim contacted me about another vehicle, a Toyota Corolla. I was discussing a three-year lease with 15,000 miles per year, and the figures presented to me would have resulted in approximately $20,000 in lease payments. Considering the Corolla I was looking at was priced around the mid-$20,000 range, that seemed extremely expensive to me for a vehicle I would still have to return at the end of the lease unless I paid the additional buyout amount. The three employees I personally dealt with were Hasim, the finance advisor; Yasin, the sales associate; and Mike, the finance manager. Based on my experience, I strongly recommend that consumers be extremely cautious when dealing with them. My biggest concern was simple: I was being asked to consider a $1,070 monthly lease payment, but when I asked to see the money factor and an itemized bill showing how they arrived at that payment, they refused to show me that information. Before signing any lease, ask for everything in writing: the selling price, money factor, residual value, acquisition fee, taxes, dealer fees, amount due at signing, mileage allowance, and total of all payments. BEWARE. BE CAUTIOUS. DO YOUR OWN MATH. GET EVERYTHING IN WRITING. DO NOT SIGN ANYTHING UNTIL YOU UNDERSTAND EXACTLY WHERE EVERY DOLLAR IS GOING. This review is based on my personal experience and the figures and information that were presented to me at Hillside Toyota

Bait and switch dealership. Sales tactics are completely unethical. Would not recommend this…read moredealership at all.

I would give them ZERO STARS if that was possible the location 212-11 Hillside are filled with…read moreunethical scam artists. Shawn and Abdul are LIARS This is the absolute WORST dealership ever! DO NOT MAKE THE MISTAKE OF BUYING A CAR FROM THEM! THEY WILL RIP YOU OFF. they are liars, they claim they will fix issues with the car within the first 90 days but this is a SCAM!!! RUN AS FAR AWAY FROM THIS DEALERSHIP AS POSSIBLE!! They claim there's a 90 day policy where they fix whatever is wrong with the car, THAT'S A LIE, when they do take the car to get fixed EXPECT TO RECEIVE IT WITH NO GAS IN THE TANK Do not make the mistake i did they give you the run around and act like you're the problem. REPORT THESE PEOPLE they are robbing people and getting away with it. PS when you do put negative reviews on Instagram they just delete it or hide your comments. What a pile of losers

*Not to be confused with Hillside auto mall*…read more I found this location when searching for a used car online on one of those websites (i think it was car max or true car). Needless to say, at this point hubby and I had been to almost every used dealership in the Bronx, some in Westchester, and even the dreadful Major World. None of the dealerships had what we were looking for and at our budget. Luckily, this family owned business served its purpose! Not only were they very humble honest people, they had a variety of used cars and suvs with low and decent mileage at affordable prices. They took our trade in vehicle and we left with exactly what we were looking for. We couldn't be happier!

Extremely upset with my first time experience here. Not only did I have to wait a full hour, I was…read morenot updated trough the process. I continuously had to ask the sales person for an update and when they finally called me into the office, they said I would have to come back another day....hell no, no thank you. Also found out that I received five separate inquiries on my credit....wow i only came because I would be financed by capital one.

The guys at Sunrise Autoland are wonderful. They worked to ensure that I walked away with full…read moreconfidence in knowing I purchased a solid car that is in immaculate condition and agreed to a good deal that was very fair to me. They provide full transparency. No hidden fees, no pressure, just a pleasant experience from start to finish. I would buy from them again in a heartbeat!

My experience with Sunrise Autoland was excellent, I had some concerns that was immediately cleared…read moreup. John who I worked with, was very informative and helpful, so much so my girlfriend is interested in one of the cars in your inventory. I would recommend Sunrise to anyone looking to purchase a used vehicle. Regards - Kenneth W.

The sell representative was great as he was friendly. The manager is the issue and the general…read moremanager is never available. I have been struggling and am very frustrated with how they handle my car trade off. My credit has been effected and the bank has been calling every other day. This dealership will effected your credit which lower ur credit score. I need help with anyone who know how I can get the dealership to pay off the car I trade off or /and different option I have.

I brought my car in with five specific issues and agreed to a single diagnostic charge to have…read morethose concerns checked. Their own signed paperwork lists the concerns together with one diagnostic charge. They diagnosed only four of the five issues. Then, instead of completing the job I brought the car in for, they told me they wanted ANOTHER full $200 diagnostic fee to diagnose the remaining issue. I refused. At that point, they refused to release my car unless I paid the $200 original diagnostic charge, despite the fact that they had not completed the diagnostic work I brought the vehicle in for. The paperwork I signed does not say the diagnostic fee is "per issue." It does not show separate diagnostic charges for each concern. It shows the concerns and a single diagnostic charge. This is one of the worst dealership service experiences I have ever had. The problem isn't simply the money. It's the way the situation was handled: changing the financial expectation after the vehicle was already in their possession, refusing to complete the remaining diagnostic without another fee, and then using possession of my vehicle as leverage when I disputed the charge. If you're considering bringing your vehicle here, my advice is simple: get absolutely everything in writing before handing them your keys, ask exactly how many diagnostic fees they intend to charge, and do not assume that the price on your signed repair order represents what they will ultimately demand. I will also be documenting the matter and pursuing the appropriate consumer complaint channels. I would not trust this service department with my vehicle again.