Came here last year for blood draw for wellness screening related to work. It was scheduled. They…read morehonored the time of the appointment. I didn't have to check in using the kiosk. I was worried because it didn't seem to be very use friendly or intuitive. I read the recent reviews and complaints about the check in process. The phlebotomist was effecient.

I am amazed that this business got 3 1/2 stars. It is hardly a customer friendly organization. They…read morehave moved heaven and earth to have a minimum number of employees, so after awhile I found myself screaming at robots.The menus they offer to move you through the line do not address my needs, and probably not those of many people. I am now in line with a 40 minute wait to ask my question. I will soon be searching for an alternative.

I highly recommend this location; it is a wonderful place to get immediate primary care. It would…read morebe my first choice any time. The office is open, airy and spotlessly clean. The reception area is calm and welcoming and the people in reception are responsive and courteous. My doctor, James McCombs, was personable, friendly, and concerned. He listened to me carefully and examined me gently and with focus. He ordered appropriate tests , prescribed appropriate medication and referred me further to specialists. I am very happy with how my appointment was conducted and again, highly recommend this location.

Once you get in to see someone it's fine. However, getting there you have to go through an…read moreincompetent staff. I made an 11:00am online reservation. I waited and waited. I got up to check, and instead of checking me in, the person canceled my reservation, then denied doing it. Not the first time this type of error has happened here. Definitely not on the ball.

I'm not convinced they're not a big scam. Very unprofessional set up at the testing location in…read morePhoenix, and while I received the results of the rapid antigen test in about 10 minutes (on 12/23/21), I am unable to create an account to login to get the PCR test results. Numerous emails to them remain unanswered. I'm currently (1/5/22) on hold "waiting for the next available agent" to see if I can reach them by phone. I'm not holding my breath. You should find another lab for COVID testing! Update: I was finally connected to an actual person, after being on hold for 45 minutes. I explained that I really didn't care about accessing their patient portal and to just cut to the chase and email me the PCR results directly. I actually rec'd an email from them tonight (1/6/22) with an attached and PW-protected PDF with the PCR test results! Color me surprised!

Update: January 27. Still waiting for our results. Still…read morewaiting for our PCR tests done on December 29, 2021 at the Long Beach, CA location. I've tried calling dozens of times and no one answers, tried emailing and haven't gotten a response. We did at home tests that were negative, but would like to know for sure. Annoyed that we wasted our time and that although it was a free test , they must be getting paid somehow. Also, the testing site was poorly run and very unprofessional. That should of been enough for us to turn around and leave, but at that time we couldn't find a place to get tested and our appointment elsewhere had gotten canceled because of the rain.

Everyone was very kind and helpful and the visit was quick even without an appointment!read more

Honestly, avoid this place…read more This was one of the worst experiences I've ever had with a healthcare provider. I went in for blood and urine testing., I received my blood test results, the next day. Two days later, I called to ask about the urine test results. The employee looked up my file and said, "Everything is negative." When I asked her to email or text me the results, she suddenly noticed that only the blood results had actually come back. She gave me the clear impression that ALL of my test results were negative when she had only reviewed part of them. I easily could've taken her at her word, hung up and provided on her words of affirmation to the detriment of my health in somebody else's health! Sloppy and dangerous. The next day I called again because I still hadn't received the urine results. That's when I was told they had LOST my specimen and that I would have to come back and repeat the testing! I was like WTF, but the whole place seems so loosely run maybe I should not have been shocked. They promised to expedite the new test. I came back within an hour and gave them a new urine sample it was told I would have it later that night or early the next morning.. That promise was meaningless. I called later that day and again the following day. Still no results, just a lot of excuse, making and run around and no sense at all for Customer Service. I also requested that a supervisor call me. I was promised a return call within 30 minutes. It never happened. Then when signing onto my portal to check for results, all of a sudden I could no longer log into my patient portal to access my records Gee.. what a coincidence. This clinic lost my specimen, gave me misleading information about my results, failed to communicate, failed to return promised calls, and showed absolutely no accountability. That is unacceptable from any healthcare provider. I will be filing a complaint with the Illinois Department of Public Health because patients deserve better than this level of incompetence and disregard. Unfortunately, you can't trust Midwest Express Clinic if you care about your healthcare. Bad at the medicine part and bad at the Customer Service part

Slow process even when only one other patient is there. I also found it ridiculous that they can't…read morethink through the steps of what would we need to do next. They have a sign up with a miss spelling. When it was brought to their attention they said they knew, yet they keep it up. Why would you leave a sign up that conveys anything other than We are capable, intelligent, and you can trust us?

Scheduled an appointment for a flu test. I came in obviously extremely ill. They tried to charge me…read morefor the full visit, even though I showed them coming up as in-network in my insurance app and my insurance card showed the correct copay. They refused to call my insurance company to clarify. I left and drove to Endeavor where I was seen quickly and my insurance was run correctly.

Never in my mined would I have think to do this. I loved my little girl bt found out that her mom…read moreWasn't faithful so I look up places came across AccuQuest Drug Test. Give them a call n Robert Torres great man came to my place the same day n we got it done its easy painless until u get the results. Thank you so much hope never to need ur service again but I sure will recommend you Robert. Thank You Test results got in 3 days later was very please at how fast they came.

This place gave us a peace of mind! Got the results sooner than we thought. Great communication and…read moreprofessionalism.

Fraud Alert! This Chicago, Illinois Lab filed an insurance claim with my Medicare information for…read more$400+ in laboratory services related to stomach contents . They claim that the referring doctor was a northern California doctor that I never saw and don't know and who per a Google search, practices hundreds of miles away from me. He seems legitimate and likely the scammers stole his info too so I won't name him here. The date of referral is not indicated on the denial which is unusual. The Explanation of Benefits was received in December 2024 and the form only shows Oct-Nov 2024. Medicare denied the claim because this "lab" is not a Medicare provider. I was fortunate because the denial saved me lots of headache. Someone working in a medical setting must be feeding them names and addresses and insurance company information, as I see several Yelpers have taken the time to report this on Yelp. Thanks go to them and to Yelp.

FRAUD!!!! Just had 3 EOBs come through from December service date. Same notes as everyone else -…read moretissue removal on body. Scammed using two dependent names - 3 claims total.

Good place for research studies, and I've done many. I did a Covid vaccine study with them.read more

Great place all the way, I have had the pleasure of meeting very kind people who really care about…read moreyour health needs as it relates to the study as well an individual.

So far so good. They efficiently removed a foreign particle…read morefrom my eye. It feels so much better and I'm glad I went in. Did all the things they should and listened to all my questions. Thank you!

I was double charged for an appointment here, and it's been over a year of hour+ long phone calls…read morewith them and my insurance company to get it figured out, to the point they've sent me to collections. None of the bills have been for the same amount, it's unbelievably fishy. Not to mention the care I received was subpar at best. $500+ for a urinalysis? I have had no choice but to report them for fraud.

It was a great experience, I felt very welcome with Rosy, Laly and Dr. Ayala, they are very…read moreprofessional and nice! I highly recommend Metro Urgent Care!

Dr. Ayala does not care about patients. I was visited only by the PA (but billed for the doctor),…read morewas given an incorrect diagnosis, labs that never came back, and nobody ever returned my calls to figure out what was going on. What they did do was send a bill. I have tried for months to get in touch with the doctor to ask why they would bill for a visit that resulted in zero care. He has never called me back. Never called to ask what happened, or what they could do better.