Made an appointment online for 11:45am, arrived at 11:30, checked in using the QR code sent to me…read moreand received a message I would be notified by text as to when I would be called. The waiting room was full and there was a line out the door. I waited about 30 minutes till an open seat was available to wait inside as it was starting to warm up. We were told they were behind an hour so there was definitely going to be a wait. Everyone was getting impatient, myself included. Many people rescheduled and left but I waited it out. It took about an hour and a half wait from my arrival to be seen. Once I got called back, everything was quick and easy. The technician who drew my blood was friendly, gentle and professional.

This Chino location is the WORST Labcorp facility from front office staffing to environmental…read moreconditions. The place is small especially the waiting room is packed with people cramped inside not to mention, standing room only. It's outdated, unclean & unsanitary. Front desk staff looked miserable and unfriendly. Waited patiently outside the facility in the hope of getting called soon for my 7:15am appt. Got called in within 20 mins. While waiting outside with 7 other people also waiting, you can't even hear your name called out since there is no intercom or loudspeaker available. Phlebotomist was nice, the only thing positive and with effort around here. Please consider MOVING to a bigger, newer location to accommodate patients' needs efficiently. A Labcorp in Chino Hills sounds nice.

My wife came in today for scheduled bloodwork for my son. He had an appointment for 3:30 PM, and…read moreupon arrival, they checked in and were put in queue as it showed on the screen in the lobby. Given a Friday afternoon, it was crowded, but saw my son's name on the list confirmed they would be seen in order. As they waited, a lady came in and got the attention from the staff, and asked for a walk in, claiming she had an appointment. She didn't but they somehow gave her a spot. As my wife waited, seemingly longer, they noticed that my son's name was no longer on the monitor queue. Other customers were being called in, including some that arrived after them. My wife finally got a staff member's attention and told her the situation. The "rude" female insisted that they had no control over what the screen showed. (Odd that you can literally put people on the walk in queue but have no say with actual scheduled customers, BS). Long story short, they ended having to wait until all customers were seen, including walk appointments. After, pleading with the staff member that we were scheduled, they did nothing to help and made us wait until closing. Again, scheduled appointments are confirmed via text and email if you have been here. But no attempt to fix the situation. The worst experience ever at Quest (given we've been here several times and haven't had an issue). The horrible, staff member who would not help, and to top it off, she kept telling customers how busy they were because they were short staffed. That is no excuse when assisting customers. Second, saying that they had no control over the queue when they were clearly able to take walk ins, but mysteriously removed my son from the list. We've been to this location before, but it seems that horrible employees lower the standard of customer service and the overall business. Even worse is that so many people rely on Quest because many private doctor's offices do not handle internal bloodwork; so Quest has this massive contract with nationwide offices to do bloodwork for them. The customers who rely on Quest are our family members, whether sick, elderly, some dealing with major medical issues, yet they might come here and have to deal with the BS that my family dealt with today. Just horrible. Hoping to figure out if there is actual management or staff supervision to bring this issue to.

I was referred to this location for blood and urine work through a third-party doctor. upon entry…read moreThere were no staff available only several kiosk machines to check in, very discouraging. I checked in using the kiosk machine and it recognized my information as having an appointment. when my name was finally called. I went to the back room and they started asking me questions and stated they did not have an order for me and I would need to Leave. I tried calling right in front of them The Doctor Who referred me and they insisted I step outside. Very frustrating. I was able to call the Dr who set this up and they mentioned all my information was in the Quantom portal. As soon as I had gotten off the phone they called me back in.

The personnel here is always friendly and accommodating. They have a gentile touch, and seem like…read morethey honestly care about helping. I appreciate the quick and easy check in process.

Thank you! I usually go to this lab. My doctor gave me a slip to another lab. I went there and…read morewhat a joke. Long wait rude receptionist. I immediately went to my doctor. Got another lab slip and within 15 mins was checked in professionally! Urine and Blood draw and on my way! You make life so much easier!

I have had multiple medical traumas so getting a simple blood test is very challenging for me. The…read moreteam at ULS has been so understanding of my situation and supportive. Their techs are young but have been very professional and helped me get through it with minimal pain. I'm very grateful for their service.

The nurse was prompt and very professional. Accessed my vein for an IV almost completely painless…read more Explained every step of the process, and set my mind at ease. Amazing bedside manner, do not skip for your hydration needs!

I showed up almost 45 minutes before they closed. The kiosk's were not working and said go to a…read morewindow. Was waiting in line at the Pharmacy window which was the only window. Finally a female who seemed to work for Labcorp came out of the door to get the one person sitting and waiting. I asked if I was in the right line and she said they were full for the day. Maybe true, but waiting for 15 min or so to find out was BS, maybe have something posted so I don't waste my time. Just rude to not value people's time.

I highly recommend this location! The entire staff does an amazing job! Marisol was very kind and…read morethe place was clean and fresh. You can tell they really care about their work and their patients. P.S. I recommend paying on the website and scheduling an appointment. Although they do accept walk-ins, you'll have to wait depending on how busy they are. They definitely deserve a nice lunch... and a raise lol

My aunt has rolling veins and let me tell you that the veins are always difficult to find…read more I have been bringing her here for the past 10 years and to say this experience today with an appointment made to make it clear we were in and out in 10-15 minutes Itzel and Liz assisted in finding the right vein and only poking her once. Watching them work together to assist my aunt and make sure the vein didn't move was incredible. These two without hesitation helped us in making this experience and appointment appreciative of their profession. All I can say is if you have rolling veins ask for these two because it was an experience with waiting for. Because being poked 2-3 times is no fun and they made it seamless. Thank you

Staff in here are so rude, i understand they might be overwhelmed and overworked but they can't…read moretake that on patients Not to mention the wait time since the hours of work were cut

Went there for the first time today and was expecting worse since I read the reviews for fun. I…read morehad a set appointment at 11, arrived around 10:15, checked in, and was served right around 11. I did not experience any rude ladies there at the front desk. In fact, the gentleman at the front desk helped me with an issue and was actually nice to all others who went to ask for assistance. He was even pretty patient with non-English speaking people. The nurses do cycle to the front desk, but they go only to call the next person. What I did see were a few people (about 3-4 in the 45 mins that I was in the waiting room) coming in right at their appointment times expecting to be served immediately, without checking in. It's not accurate if you don't know the process. Let's be real, an appointment gets a planned time, but if they are early/late a bit, that's expected as these offices get LOTS of people who need lab work. A walk-in without an appointment at 10:15 had an estimated service time of 2:30 pm. Better to make an appointment. The nurse that took my blood was nice and professional! Visit this place for your lab work, just don't expect to be treated like you're at a 5-star resort and you'll be fine!

Everyone, patients and employees, are angry and rude. It is not a good place to be unless you want…read moreto lose faith in humanity. I witnessed patients being rude to each other, and patients being rude to the employees regarding the long wait times. It felt very uncomfortable to witness while sitting in the waiting room. Also, I waited for over two hours here, and then they turned me away because they said they are too full for today. Then, they told me to show up at 7 am tomorrow to get in line for them to open at 8 am. They did not apologize or seem sorry to say this to me. Management should make this place appointment-only if they cannot handle walk-ins. ALSO, if a Labcorp member is planning on leaving me a generic response to this Yelp review like: "Hi, We are sorry to hear that this was your experience at the Upland, CA Patient Service Center. Thank you for bringing this to our attention. We will look into this issue further." Just know that that is a USELESS comment for me and anyone else coming to your business. Why give me an extremely generic response to my message if you aren't going to fix this? Maybe actually fix the wait times by getting rid of walk-ins or having a much easier, well-functioning scheduling system. If it is fixed, then I will value your response.

Since my initial visit to now The Mark Men's has been nothing but positive, encouraging and…read moresupportive staff and results. They genuinely care about you as a person and as their customer. Would definitely recommend them to anyone.

The care,quality, and experience is top tier. The location and area is clean and professional. The…read morestaff is knowledgeable and patient. I highly recommend it and have referred numerous people.

I had to get blood work done for my annual physical and there were 3 choices: the Upland, Pomona,…read moreor Anaheim office. I was in the area and had already fasted so I chose the Upland office. I was told by my doctor that they don't accept appointments so just walk in. The office is small and holds about 10 people. The wait was about 10 minutes which was fine with me. I was able to find a seat and wait.

nice office, rather busy with old people because of the retirement village very close to here, so…read morethe wait is kind of long, otherwise it's good