Quick and easy!…read more Came here right when they opened at 9am even though my appointment was at 9:40.. I was hoping they could take me in a little earlier. I was instantly greeted with a hello from both Angee & Desiree! They literally are the sweetest ever. Check in was easy ipad all set to go and the cleanliness of their clinic was on point! I went in for a livescan and TB test and reasonable pricing.. I was called back within 10 minutes if that! Done within 5 minutes! Thank you ladies for making this process quick and fast .. with a smile on the side! I'll be referring this place now to whoever I come across that needs the services you provide! Parking was full but luckily they have another parking lot on the other side of the building. I was lucky and found one spot :)

Great customer service and helpful! I forgot the nurses name but she was wonderful and sweet and…read morehad a great hand! Thank you !!!

Went there for the first time today and was expecting worse since I read the reviews for fun. I…read morehad a set appointment at 11, arrived around 10:15, checked in, and was served right around 11. I did not experience any rude ladies there at the front desk. In fact, the gentleman at the front desk helped me with an issue and was actually nice to all others who went to ask for assistance. He was even pretty patient with non-English speaking people. The nurses do cycle to the front desk, but they go only to call the next person. What I did see were a few people (about 3-4 in the 45 mins that I was in the waiting room) coming in right at their appointment times expecting to be served immediately, without checking in. It's not accurate if you don't know the process. Let's be real, an appointment gets a planned time, but if they are early/late a bit, that's expected as these offices get LOTS of people who need lab work. A walk-in without an appointment at 10:15 had an estimated service time of 2:30 pm. Better to make an appointment. The nurse that took my blood was nice and professional! Visit this place for your lab work, just don't expect to be treated like you're at a 5-star resort and you'll be fine!

Everyone, patients and employees, are angry and rude. It is not a good place to be unless you want…read moreto lose faith in humanity. I witnessed patients being rude to each other, and patients being rude to the employees regarding the long wait times. It felt very uncomfortable to witness while sitting in the waiting room. Also, I waited for over two hours here, and then they turned me away because they said they are too full for today. Then, they told me to show up at 7 am tomorrow to get in line for them to open at 8 am. They did not apologize or seem sorry to say this to me. Management should make this place appointment-only if they cannot handle walk-ins. ALSO, if a Labcorp member is planning on leaving me a generic response to this Yelp review like: "Hi, We are sorry to hear that this was your experience at the Upland, CA Patient Service Center. Thank you for bringing this to our attention. We will look into this issue further." Just know that that is a USELESS comment for me and anyone else coming to your business. Why give me an extremely generic response to my message if you aren't going to fix this? Maybe actually fix the wait times by getting rid of walk-ins or having a much easier, well-functioning scheduling system. If it is fixed, then I will value your response.

The personnel here is always friendly and accommodating. They have a gentile touch, and seem like…read morethey honestly care about helping. I appreciate the quick and easy check in process.

Thank you! I usually go to this lab. My doctor gave me a slip to another lab. I went there and…read morewhat a joke. Long wait rude receptionist. I immediately went to my doctor. Got another lab slip and within 15 mins was checked in professionally! Urine and Blood draw and on my way! You make life so much easier!

Thank you to Quest and Julieta for a wonderful experience. I was seen quickly and felt no pain at…read moreall. I was pleasantly surprised. Julieta was so sweet and offered to draw my blood while I was lying on a bed after I mentioned that I sometimes get dizzy after blood draws. I didn't end up choosing that option, but I thought it was very kind of her to offer. I plan to return to this location for my future needs.

I've been to Quest Diagnostics multiple times, and I want to start by saying that this facility is…read moreconsistently clean, and most of the phlebotomists I've encountered have been kind, professional, and efficient. That's why this review is so disappointing to write. On April 15th, I had a very negative experience with a phlebotomist named Michelle. From the moment I sat down, she was cold and dismissive--no greeting, no basic courtesy. Her tone throughout the appointment felt rude and unnecessarily aggressive. Instead of communicating calmly, she gave abrupt commands like "scoot up... no, more," without any professionalism or kindness. The actual blood draw was worse. On the first attempt, she missed my vein and tried to redirect the needle twice. During the second redirection, I felt a sharp pain and said "ouch," to which she responded by rolling her eyes before removing the needle. I ended up apologizing--despite being the one in pain--because of how uncomfortable the interaction felt. She never apologized. She then attempted the draw on my other arm, applying the tourniquet far too tightly and choosing the basilic vein. As soon as she accessed the vein, it began to blow. Despite this, she continued the draw and collected four tubes while I started losing sensation in my arm and hand. For context, I am a phlebotomist with 10 years of experience, so I am very familiar with proper technique and patient safety. I regret not advocating for myself in that moment, because the situation was not handled appropriately. Unsurprisingly, I developed a hematoma almost immediately in a very sensitive area. She provided minimal bandaging--it didn't even stay on--and gave no aftercare instructions. I had to manage everything myself at home, including icing and proper care. I have already reported this experience directly to Quest Diagnostics through the appropriate channels. I was told that a supervisor would address the situation and that this employee would be shadowed for retraining. While I appreciate that this is being handled internally, I am sharing this publicly so others are aware and can make informed decisions--personally, I would recommend avoiding this phlebotomist at all costs, if possible. This was one of the worst experiences I've had getting blood drawn, and it stands in stark contrast to the otherwise positive experiences I've had at this location. *I'm including pictures, including the bruising right after the draw and how it looks 24 hours later

Haven Elite Urgent Care:…read more Genuine care by a solid and thorough Doc. Attention to every detail. Appointments spaced out to allow for quality and personal one on one care and treatment. X rays on the premises. I was rear ended in a car accident. I was rocked. My back, neck and right shoulder were jacked up. I went to a hospital ER in the area and it was slammed. So I went on our good ol' Yelp and found this wonderful urgent care. Everything about this experience - the first phone call with Gabrielle, her care, concern and professionalism; her being on the ball and so efficient( btw she is a US Navy Veteran)- this set the tone for a great and calming visit. Dr Cho was incredible. Very personable, cool, related to me and was just so very thorough as he covered every possible avenue and took his time treating me, testing my reflexes and my areas of concern. He was very thorough. He showed me and detailed all of my x rays. The office was immaculate. Clean and very well organized. There were complimentary mini water bottles and some snacks for the patients. Great medical establishment.

When your primary doctor can't see you right away, we rely on the advise of an urgent care…read moredoctor.... so i head to Haven Elite. I had explained to the doctor that my back had been injured for over 2 weeks so he prescribed 5mg of Flexeril for 10 days. After taking this and staying away from the gym for 6 days, there was ZERO improvement. The medicine wasn't doing a thing for me. So i called them to see if they could switch up my muscle relaxant and they said I'd have to come in again. WHAT! I was literally just there for the same exact problem and you want me to return?!? They just want another reason to bill my insurance, as if my first copay wasn't high enough. My advice- if you can wait for your primary doc- WAIT! OR find an urgent care where they really want to help and not just collect on insurance.

I had an appointment scheduled at Labcorp, but I arrived earlier than planned because my…read morecircumstances changed and I needed to pick up my daughter from school urgently. The staff kindly understood my situation and accommodated me without any issues. I truly appreciate their professionalism and willingness to help

looked like the front desk went on lunch break and left the desk empty, while customers were lining…read moreup and waiting to ask question. yes I know you can self check in however nobody was working the desk to assist patients who were using their crazy check in machines. the lobby is as big as a walk in closet and the water machine, was empty or not workin. it's not a Sparklets bottle, it's a water machine. They can refill a water cooler, really? Terrible customer service and terrible location for a customer waiting room. Wish Yelp would have a minus scale!!!! Honestly try another location not this one!

Way better experience! So grateful I got a very kind and gentle phlebotomist. I had to do my labs…read morelaying down. She continued to check on me and keep asking if I was okay as it was a lot of blood and I was fasting for quite awhile. But she was so sweet the entire time. I love the appointment process. You book online and right before your appointment time you click a link once you arrive. Walk right in and have a seat to be called. With my appointment is was about 15-20 min., wait which was completely fine and to be expected. You never know the situation they may be dealing with back there. But I was grateful for my visit and that I got a kind phlebotomy. Also, love the quest app where you can see your lab results.

New insurance brought me to this lab today. I was able to create an account online and make an…read moreappointment easily. I feel like they had way more availability for appointments than the previous lab I went to. There's no reception, just kiosks to check in once you enter the waiting room. It was midday so it wasn't very busy. It was just a simple blood draw for routine tests. The staff I interacted with were friendly and efficient. I actually really liked this location! I was out of there in 15 minutes.

Quick and easy in and out in a few mins! Kind of hard to get ahold of them on the phone but it is…read moreone lady doing everything every time I go.

Super fast and friendly. Very welcoming. I should of been coming here a long time ago.read more