I stopped in here around 11 in the morning, thinking that I could get blood work done without an appointment boy was I want. There were too many people and too much chaos going on. You cannot see a human being at a quest if your life depended on it until you sit and sit and sit And watch your name on the screen and then finally by pure magic, the doors open and they call you and you go back and then you finally see a human being. Can we go back in time please can there be someone at a desk it's become so cold so ridiculous! read more

I've been coming to this Quest Diagnostics for a while now, and it's consistently a great experience. The location is always clean and organized, and the staff is friendly and professional every single time. On my most recent visit, I went without an appointment and was a little nervous after reading some of the other reviews about long waits--but I was in and out in under an hour. Honestly, that efficiency plus the good vibe from the team here makes this my go‑to location for labs. Zero complaints--just a solid, smooth experience every time. read more

I had a much better experience today. I barely had to wait when arriving. My appointment was at 11:30. Maybe I got lucky or that is a good time to go because when I left there were six people in the waiting room. Anyway, the lady who drew my blood did a good job of not causing me much pain. I am a total wimp so I am thankful. read more

My needle, vampire Felicia was awesome but over worked . They don't have a front desk person so if you don't know how to work the computer like an older lady you are screwed . I made an appointment and got there on time so I was okay but those that didn't had a long time to wait . This place needs better management. read more

Quest Diagnostics - If you are not computer savvy, check in can be difficult. This poor lady had a hard time . - Laboratory Testing Near Me - Cooper City, Florida

Great visit again. Making the extra effort to come here because they've work quickly and efficiently the past few times. I used to hop around to multiple locations just because it didn't matter where I went due to the slow service and lack of care in almost every other location. However when I stumbled across this lab, maybe a year ago I was very impressed and decided this is definitely the best location in all of Broward County. The staff members were great with our children today and showed the compassion in the care. read more

I came in a couple minutes early to my appointment but even when understaffed they took me in FAST. They need to give that cuban girl adianis or whatever her name is a fat raise or SOMETHING just for the humor that she was able to provide alone. read more

This Quest Diagnostics location manages the walk-in and appointments well. I make my appointment using their app and they alert me by text thirty minutes before my assigned appointment. As I arrive to the location I check in on the app. Within five minutes of my assigned appointment I am taken into the office and verify my insurance and prescription. My blood in taken by the phlebotomist and im finished in under ten minutes. Very simple and painless process. Love this location. read more

I do understand how overwhelming this job can be. However, i think they should have a better system when it comes to drop off samples. I was told by an employee that I can drop off my sample at any location. I came in and to my surprise I had to sign up and wait until I was called to just drop off my samples. Again, I think they should have a staff member assigned for this kind of things. Overall; they are always great and the staff is always nice and helpful. read more

Thankfully my insurance now lets me go to Quest in addition to Labcorp! There is absolutely no comparison when it comes to the two lab draw centers. This Cooper City Quest location was the second one I had been to. It is smaller than the Davie location but the waiting room is still clean and inviting. I actually did not even get a chance to sit in the waiting room as I was called in seconds after I checked in. I had an appointment for my company's annual biometric and lab check. I also had a lab order from my physician. I did not have an appointment for those labs but the tech was nice enough to do them with the same blood draw. So convenient! I never thought going for a blood draw could be such a pleasant experience! read more

Quest Diagnostics - Laboratory Testing Near Me - Cooper City, Florida

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Norma is incredibly talented! I literally drive an hour north just to see if I get lucky and get to see her. Very professional, knowledgeable and she just has a gift when finding hard to get veins which is always my case. read more

Wonderful experience getting my Biometric test done. I had made an appointment prior to my arrival. When I checked in, I was called immediately, no wait. My technician, Dainty, was extremely thorough. She told me she had been working for quest for several years, and it sure showed. She was friendly and extremely stylish. Truly a pleasure getting my blood drawn. I can't believe I just said that. The facility was very clean and the technology was advanced. I hope I don't need to go back to soon, if I must, this is the place I would go to for all my tests. read more

Quest Diagnostics - Exterior - Laboratory Testing Near Me - Cooper City, Florida

This was terrible. I came to Quest today for a blood draw. The receptionist was snarky at first then gave me a compliment. I checked in and went to the room to get my blood drawn. The woman taking my blood was very rough with the sleeve for my arm. I asked her to be careful. I knew she would not do a good job if she could not even be gentle putting on the rubber sleeve. She put it on so tight and then I asked her to move it down because I was in so much pain. She did. Well, unfortunately I was right. The blood draw was the most painful I have ever had in my life. The blood draw left a huge bump and my arm is very purple in that area. I am not a wimp with this stuff either. I never complain about blood draws. I am tough. But this was unacceptable. Also, getting an appointment was very difficult. I had to wait almost two weeks. I understand Christmas was in between that time but it still should not have taken so long. Just an awful experience. read more

Quest Diagnostics - Terrible - Laboratory Testing Near Me - Cooper City, Florida

Terrible customer service, specially for the check in process. The clerk at the front desk was extremely rude to everybody and not helpful at all. The online check in process seems to be well structured, but it does not really work, and appointment times are not kept. Very bad experience. read more

Getting blood drawn is a nightmare for me since I have some of the worst veins ever as I've been told by many phlebotomists. This particular Quest has the best and most patient phlebotomists working there and they always try their hardest not to stick me more than once. If you go here I highly suggest making an appt first because they're always very busy. Lab results are usually available from their app in 48 hours or less. read more

So if you do your homework to avoid delays at Quest, beware. When you visit the website, you will see the picture I have attached when you start to schedule an appointment. Walk-ins welcome. Of course, appointments take priority... but... walk-ins are welcome. So I checked the hours of my local quest, did the fast the night before, and got there as the doors opened. There were about six of us. Once inside I was told: 'No walk-ins on Saturday.' I asked, looking around at a not-so-busy clinic, 'not even if you aren't full?' What I got was the lady behind the counter-- Millie--pointing to the door. Yup... I missed it: it's on the door. 'No Walk-ins Saturday' Shame on me I guess. Except I guess now I missed it in two places... pull up the website again and get to the page for which the picture is attached. Nope. Not there. So I say to her: 'You know,it would be nice if that were in the website.' She rolls her eyes and says, 'It is on the website...' I pull up the picture attached and said, 'Look at this... you might want to let management know what it says because I definitely did not see it. At least not on the main page. All it says is, 'Walk-ins Welcome.' Sure you cant fit me in? I will wait.' She looks at the phone I was holding up and says, 'I am not allowed to look at your phone. I am not going to tell management anything. There are no walk-ins on Saturday, and that has been the rule since last year.' So anyway, Quest seekers: just a warning. The main website page will mislead you. And Millie at Quest in Cooper City doesn't much care.' read more

Quest Diagnostics - See this photo? Don't believe what it says, at least not everyday. - Laboratory Testing Near Me - Cooper City, Florida

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having your customers wait outside in 50 degree weather, actually having a 81 year old women waiting outside and your employees refusing for her to sit in the waiting room because your they are scared of the patients being in the waiting room even if they are 6 ft apart from each other? Do better. There are restaurants, salons, gyms, that are open. This is healthcare. If your employees are scared, they have no reason to be working in this field. We had an appointment at 9:30, checked in by 9:25, didn't get in till 9:40. And the wait really isn't the issue, it's the fact that my grandmother who is 81, can't be on her feet for to long, had to stand outside in the cold. For no reason. When she could have been sitting in a waiting room, but your employees were like guard dogs and letting no one in. At least they stayed warm. DO BETTER read more

AWFUL ! Everyone here today has been waiting forever. They are skipping people and leaving people unknowing whats going on. Everyone that works here looks confused and overwhelmed. Standby is getting skipped and called out of order. The waiting room is TINY and there are clearly some very sick people here. No masks or hand sanitizer anywhere. This is literally the WORST place I've ever been to for a blood draw. The staff is rude and the wait times are insane. read more

This place is a joke. Everybody is rude, people asking questions and they ignoring them. Drop off is waiting hours. People asking for assisting and getting ignored read more

I don't understand the poor reviews. This Quest is excellent. Clean! No waiting! Great staff! Good blood draws - no poking around to find a vein. I go out of my way to come here. (Cooper City, FL) read more

Terrible customer treatment. . The three employees in the front are rude and not helpful at all. I went fasting for my appointment and they told me I didn't have any appointment with them. They were the least helpful and not nice. I had to leave and then I called corporate and wrote an email of how terrible the service is here. Also, called my insurance company to let them know how lousy this location is and rude. So they don't send their customers here. I won't give it any stars. Nothing was good there. They had a line of 20 people outside. Most importantly was their rudeness and unwilling to help. I left and I wasn't able to get my tests done. I have to miss another morning to do my tests. Now I have appointment for another office and had to reschedule doctor's office. Avoid this office. read more

Worse place I ever been to so rude - the lady in the front is so rude I never seen people talk like this and running a business. I will never go back here again. Don't trust. read more

Absolute rudest and most combative employees that I've ever seen in a medical setting. From the person at the front door to the woman behind the counter. Pretty much annoyed that they have to do their job. I usually go to the Weston Lab, but they are temporarily closed. Never had an issue in Weston. Staff is always professional and courteous. This Cooper City Staff is nothing lThis will be the first and last time I come to the Cooper City Lab. Ike thatt My test was June 30th. How much longer to get my results? We are over two weeks now. read more

Ugh, who likes to get blood drawn? No one. But if you're going to get it done, come to this location. Other than the actual needle stick, the rest of the process is pain free! I made an appointment online, but they do accept walk-ins here. Upon arrival, you check in with a digital sign-in stand. Once signed in, your estimated wait time is displayed on the television screen set up in the waiting area. My wait time was less than a minute! Love that! When they call you back, they confirm the lab test requisition information from your doctor's office and take your co-pay (if any.) Note: They don't accept cash, so make sure to bring your credit card with you. Like most laboratory testing centers, the phlebotomists are really talented, and this place is no exception. The draw was quickly and efficiently done. I've left some doctors offices with huge bruises and barely have one from my stick here, so I'm pleased. Overall my visit was much quicker than I expected! The facility is clean and well organized. I'll definitely bookmark this place as my go-to lab spot! read more

Do bother going in for a walk in unless you have over an hour to wait. The front lady is rude! Can't event give an approximate time.

If I could give 0 I would they said since I didn't have an appointment I can't sit inside and the chairs are only for people with apt. So I had I had to wait outside on the curb for 2 hours, i'm guessing they don't know what business business they're running. read more

Don't make an appointment for this location. They don't honor them here. Overall nice staff but walk-ins get priority

I strongly agree with the other one star ratings - the staff is rude and unhelpful. They clearly don't want any questions - they expect you to know the entire process. Time for Quest to reconsider their hiring criteria and practices. read more

Made an appointment but it doesn't seem to matter...they are so behind and crowded. The inside is so filled up with people waiting that people have to wait outside...so far there are 7 people waiting outside. Why make an appointment if it doesn't matter? read more

Medical Staff is excellent, but buyer beware on insurance. Unlike most medical service providers, they do not advise you if your health benefits are accepted. After listing my new insurance on-line while making the appointment, and at the time of check in for my routine diagnostic tests, was I told this was out of network and my new insurance was not accepted. A very expensive lesson in patient Customer Care. Customer service for Quest advised this was my problem not theirs, you should read you benefits book. Nice read more

This location is awful. The staff is extremely rude and unprofessional. They have no idea what they are doing and make patients wait rediculous amounts of time for no reason. Do not go to this location! read more

One of the cleanest and most efficient Quest Lab you can find in S. FL. My husband and I drove up from Miami Beach on Saturday bc he travels during the week. We needed a location with Saturday hours. Alison was super nice from start to finish. I will be driving to this lab when I need my next blood work as it's clean and friendly staff. The Miami Beach Quest location on 41st St is dirty and unfriendly staff. 5 stars for this location all the way!! read more

This was quick, efficient, and the people here were so nice. In fact, this man walked in with no appointment today and was really pretty rude to the folks there (yelling, accusatory, privileged, etc. He was a tall white guy, go figure). The man working was professional, kept his cool, and kept the line moving all the while. He was also very kind the entire time. My appointment was seamless apart from the rude customer there. read more

I had occasion to go to your outlet in Cooper City on March 23, at around 12.15 pm to drop my specimen which was sealed together with the paperwork in the envelope provided for that purpose. I thought it was just a matter of handing it over the counter. As I waited someone on the other side of the counter asked me whether I was dropping off a specimen, and when I replied in the affirmative, I was asked to sign in and wait. After about 10 minutes, my name was called and I went to the counter to hand over the envelope and I was asked where the paperwork was. I told her it was in the envelope along with my specimen as per the instructions on the Quest package which was given to me. She said she needed to see it, and instructed me to open the envelope. I took out the paperwork from my doctor and handed it to her. She spent a good part of the next 4 minutes, studying the paperwork and then she asked me whether I had Medicare? I enquired as to why she needed to ask that question as whatever information she needed was already provided on the paperwork. After another 2 minutes of studiously looking through the paperwork, she then made a copy of it and then she asked me where the specimen was. I told her it is still in the envelope. She then told me to take it out and put it in a plastic bag which she handed to me, and sign my name on the signing device provided on the counter, which I did. As I was leaving I asked her whether all this jumping through hoops was necessary when it says on the envelope that "No postage necessary if mailed in the United States". I could have saved this totally unnecessary protocol if had just dropped it in a mailbox. Quest management would do well to review protocol for people dropping specimens off at their outlets, so that some of their employees do not come off looking like dumb robots. Tobin Paliath read more

Super quick and easy!! I looked online at all the reviews for the Quests in the area and picked this one based on high stars. No appointment necessary. Arrived at 6:45 on a Tuesday, they open at 7:00am. Signed in on an iPad, was called back within 5 minutes, and left maybe 5 minutes after that. Definitely recommend this location but also recommend arriving right when they open if you don't have an appointment. read more

Absolutely the WORST people at this Quest NASTY NASTY girl at front desk I don't know how she still has a job there. This is not my first experience with this Lab. I only went there again because of it was the earliest appointment I could get. I guess that's why this Lab had appointments. read more

I went to this location during the Covid Crisis and I was very nervous. But I have to say my experience was better than I expected. The staff had a good flow of getting patients in and out quickly but at the same time I never felt rushed either. I like that it's a latex free facility that was a huge plus since I as well as many others are allergic. The only bad thing was the waiting room is way too small to have a 6 foot distance between people who come in. I know they limited the number of people allowed in at the same time but the customers actually didn't even try to keep their distance at all but that's not the company's fault. Staff was nice. and a HUGE PLUS you can check in using your phone no need to touch anything even the front door was opened for me by staff! read more

Terrible experience: went there on a Saturday without knowing about "By appointment only " Was met with rudeness, arrogance, lack of professionalism. The place was EMPTY, but the Jamaican lady supervisor spent good 15 minutes talking down to me about the sign on the door instead of helping and when I pointed that out to her, I was asked to leave. There was an obvious racial profiling in hiring staff at this place- ALL of them have the same accent and obviously come from the same town. They somehow were able to create this little Emporium in the middle of a predominately white town ( I'm sure there's plenty of local nurses that would love to work there) And I wouldn't care about their country of origin at all(being myself an immigrant) but they act like they are there for their own comfort and patients are just an annoyance! They don't like seeing more than a couple of patients in the waiting room at the same time and treat people with arrogance and rudeness! I won't be going to this place again and it's a shame since I live within a walking distance. Terrible for Quest business and after talking with my neighbors I realized that this place has a very bad impression among people in our small city! read more

Alejandra, at the front desk was awesome. I got there this morning (Saturday) with no appointment, she took care of me with no problem. Thank you Alejandra, you was great. read more

I went to this place early saturday morning according to their time they open at 8am so I waited outside a good 15mins. Some black lady with huge mole on her face was very rude as she came to open the door for the 5 people standing outside and said read the sign she posted on the door with tape it said "Appointments Only" so if you don't have one you will not be seen..I was given a brochure by my doctor on all locations for Quest, no where does it say for this location Saturday appointment only...ok I get it if that's how you conduct business, but rude staff that's unacceptable it was to early in the morning to be disappointed that you got up to make it there early and then to find out you will not be seen she could of been nice about it and give the 5 people a break we were all there before her..I will not go to this location ever so forget about going here where staff are not compassionate about the people they serve. I mean really how long does it take to draw blood 10mins, tops?..not good for business not a good person to meet early in the morning who has to stick a needle in your arm who comes to work already pissed off..So all 5 people had to walk away, thanks for Nothing QUEST!!...you should find friendly staff and people who have common sense work at your sites.. read more

Very rude staff. The front desk lady was arguing me over questions my doctors needed to answer for a specific test. I called my doctors office and turned out he staff was looking at a different test the whole time. I told them the test code and everything and they still continued to argue with me, mind you I'm 20 weeks pregnant and haven't eaten all day for this. Poor lady couldn't even see anything on my license or my insurance card and kept typing the wrong information in my file. NEVER AGAIN. They need to hire people that know what they are doing and aren't rude. Worst experience ever! read more