Had to do a drug test for a job so I had to be a walk in. I signed in and was the 4th person on walk ins. After one hour I was still the 4th and a employee came out and told the walk ins that it would be 4 hours more for the walk ins. I am now unemployed thanks to Quest. read more

I bought an online test, booked and appointment online with the confirmation order. When I got there I was told the appointment was booked but they had no clue of which test and that they couldn't track it with the confirmation order, they gave me a call number. I waited for 20 mins just to be told they couldn't help either. I call instead for a refund and they said yes but it'll be a $20 cancellation fee. Not only did they wasted my time, the lady that took me in was super rude, I am now without my test. read more

We have made 2 attempts to have a sickle cell test done (required for college). First time they turned my kid away becuase they "did not have an order" for him. They never gave him an option to just pay direct. Now that I know we can get an "order", we had our pediatrician submit one. My kid arrived for the test, she said "she did not see the order". He called me and I said ask if you can pay. She said we need to go the website - she did not know how much it costs. (Note: I couldn't find the Sickle test listed on the site.). Meanwhile I called the pediatrician's office. The Quest employee told my kid, they were closing soon and she ultimately told him that he needed to leave because they were closing at 4 PM and she kicked him out and shut the door. BTW it wasn't quite 4 PM yet. RUDE RUDE RUDE place... if I can find another option for this test, I will. THIS PLACE IS HORRIBLE read more

I went to the Danvers location. The girl who did my drug test was extremely rude/unprofessional/condescending. Gave attitude, rolled her eyes, and even tried to speak to me like I was dumb. She had the nerve to raise her voice at me. I've had Drill sergeants show me more respect than this. This place needs some serious improvements read more

The staff was quite rude. The person drawing my blood was nice enough, unfortunately she got distracted and missed a tube so she had to redraw blood from my other arm to fill one more tube. Then she set all of her sterile materials in front of me and when I moved my arm they fell on the ground. She seemed annoyed because technically it was my fault, but that never would have occurred if she would have focused and drawn blood only one time. Then, I had a question, and she consulted another employee who couldn't even be bothered to stand up and come into the room to look me in the eyes and respond. He just shouted from the other room while talking about me as if I wasn't sitting right there. Horrible experience. read more

Oh Boy, Carmen is at it again! Yelling at patients for not bringing forms and asking questions. This time, the time online said that the walk in wait time was 3 minutes (as confirmed by most people in the waiting room with me. My waiting time is listed at 33 minutes and is not going down. This place is a joke thanks to Carmen. read more

Quest Diagnostics - "3 minute walk in wait time" - Laboratory Testing Near Me - Danvers, Massachusetts

I don't even want to add a star for this place worst place of all time the staff is horrible and rude the water is so dirty for a lab testing location read more

Great and fast service. Hard to make an appointment online but had no problem with a walk in.

Have you ever gone to an establishment and not been able to be helped due to technical issues and actually walked out feeling okay? Me either until now! I wish I had gotten the woman's name, but she kept me calm and relaxed throughout the entire process. Went above and beyond. This establishment can excel because of this employee. read more

I went here because I need a drug test done for school. I got an email recently saying that they made an error with my sample, and that it wasnt a donor error. I have a busy schedule, and this place is far. Really upset because I have to spend more for travel to get here and it's not like I was given an appointment meaning I'm going to have to wait a very long time again dont recommend this place at all. read more

I came here on a Friday about an hour before closing time for a blood test and I only had to wait about 15 minutes. It was my first ever blood draw and I hate needles so I was absolutely terrified, but a fantastic employee, Moses, helped put me at ease. He made the process as quick and painless as possible. Thanks again Moses! read more

I decided to go to the Endicott St. Location without an appointment after checking online for what the wait-time would be for a walk-in. I was pleasantly surprised that after signing in, my wait-time was less than 5-minutes and I was called in for my blood test. The technician was extremely pleasant and professional, very focused and did a great job. She found the necessary vein quickly and I was done. I would recommend this location to anyone but be sure to check on-line for the wait-time before you go so you don't encounter a crowd. Doug M. read more

I came in the morning for my appointment about 15 minutes early and waited for a while, about 4 people went ahead of me knowing I was the second person here. Time and time went by as I held my urine for this test for about 30 minutes. Finally they called my name to tell me that my time to for my test expired. I had to call my employer and go through this long process to find out it didn't expire until 3:00pm. I came back a few hours after to the front desk women and she was terribly rude and was unhelpful. She told me to wait and sit down as I tried to just ask her questions. As in sitting down she looks at me and says " just so you know there are 4 people in front of you" and laughs with a coworker. RUDEST FRONT DESK EVER read more

The people that work the desk are incredibly rude and miserable! If you are that miserable at your job - get a new one! I had to get a drug test for a job, made an appointment, when I got there the waiting room was jam packed. They told me it was going to be a looooong wait because there were so many people before me. I told them I made an appointment, was not a walk in. They said it was out of their control! Um, isn't that your job?! To control walk-ins vs. appointments?? For something that should have been a quick and easy test, they made it a horrible experience- will never use Quest again. If you have to do a drug test for work, go somewhere else. This place is not worth the treatment. read more

This place is absolutely pathetic. It looks desolate and has no semblance of a lab/healthcare facility. I did a walk in and had been reassured (by my doctors office) that my labs would be doable. The person up front was new and didn't know how to process some of the labs (no biggie, she's training) but her coworkers were no help whatsoever. One of them was texting while she was asking for help. She called the quest helpline and had me speak to the attendant. The phone connection was horrible. She couldn't get the right drug screen pulled up, I was talking on the phone I had to quiet my daughter, someone decided to shred some paperwork (noisy) and then the lady up front decided to try and talk to me WHILE I was in the phone with their representative. I hope that I never have to go there again. read more

I tried to get an appointment obrr the phone yesterday and a lady responded but suddenly she left me for 20 minutes waiting. I de decided to walking and I saw her avoiding looking to us in a row over the window. After, 10 minutes, ahe decided to lock the window. By 30 minutes from my arrival and standing front of the window, she asked me what am I doing here? I told her, I signed in and I m walking and want to know if I am ok. She responded " We are very busy. Give me some minutes" I am waiting another 30 minutes to see when her minutes ended? read more

I went to Quest Diagnostics in Danvers, MA this morning. I made my appointment on line as I have MS and needed to be there within the first hour due to Covid precautions. They had received my papers which my doctor's office faxed and had me all checked in and ready to go. I paid before I had my blood drawn. The technician got my blood in my arm which never happens due to deep veins. I didn't even feel it! She did an amazing job! Everyone I met there was pleasant and nice to me and the cost was a fraction of what I paid at the local hospital. My insurance dictates the lab I go to now and I have to admit I was a bit apprehensive but I had no need to be. Everything was clean, clearly marked and in order. I highly recommend Quest Diagnostics in Danvers, MA. read more