The staff here are cruel and not helpful. You have to wait for the door to open to talk to someone, then someone will rudely tell you to check in and skip over you because you're a walk in. The WiFi in the area is terrible and if you ask for a call or text, you will not receive it. Overall terrible and would recommend a different location. Staff should receiving training on customer service. read more

Quest Diagnostics - Nobody here to help. Kiosk and self serve. - Laboratory Testing Near Me - Eastvale, California

This quest is right around the corner from my house so it's the location I prefer to have my labs drawn at. I have always had a good experience here and all the phlebotomist I've encountered have been super nice and professional; especially today! I don't remember her name but she was so patient with me as I ended up having a delayed vasovagal response. I have a history of this but it's pretty inconsistent. Today it caught me by surprise since it's been a few years since I've had to have as much blood drawn as I did today. Which is what I think triggered it. She was so kind - she reclined the seat back, offered me some water and when I said I felt hot she started fanning me with a paper in her hand. I really wish I could remember her name to give her a special shout-out. She was truly so kind and patient. I really appreciated her being so understanding and making sure I was okay. I would highly recommend this location! read more

This lab is nice and clean and there is a lot of space in the lobby to sit. If you don't have an appointment prepare to wait. The staff was hot and cold. Some were extremely helpful, and others were dismissive. Overall it was a decent experience. If you need your bloodwork or urinalysis done, this is a convenient lab in Eastvale. I'd just recommend you get there early or ensure to have an appointment. read more

Rubi was very helpful. My doctor's office was not thorough in my blood work referral and Rubi was very helpful in helping me to find a solution. Her patience, understanding, and knowledge for customer service was A+! read more

Great when you can't get to your doctors office for labs especially when a Doctors are in Los Angeles

Ms Linda was a God sent!!! She made me feel so at ease!!! She was amazing!! Truly a blessing!

Very easy process very quick as well. Made my appointment online. You could choose your dates and hours, but don't think you're gonna get there last minute unless you go and wait and I guess that's when you can complain that you didn't do it online sooner. Everybody has always been pleasant. read more

I've come here for bloodwork a few times and most recently last week. I made my appointment through the app and received a text message the morning of my appointment asking me to check in. I clicked the link and checked in from my phone. I didn't know that I could wait in my car and I would get a text letting me know that come inside so instead I just waited inside. I was seen quickly and the person helping me was very friendly. Every time I've come, I've always had wonderful people taking my blood without any issues. There isn't anyone when you walk in to help you, you either check in on your phone or at the kiosk. If you need help, you have to wait until someone comes out. Quick, easy, convenient, friendly location! read more

Been using Quest for years. Quest tends to have the most unpleasant rude staff at times. They don't uphold to their policy. I've heard of ppl being turned away or made to wait bc they weren't in the lobby. Sometimes the lobby is full, others, ppl have immune compromise so they can't really wait in a room full of ppl. They call your name for a split second then quickly shut the door and skip your name. When asked even after being called for a second and being by the door at times why they would put you back in the lobby to wait until they decide to call you is absurd. Their policy is 15 mins grace period even if you are late and upon checking in they need to call you. Not make you wait and wait. Blowing your vein and causing a blood leak is not cool either! Perhaps they need to get more training and empathy classes. I mean everyone else in a professional field has to take those classes. Maybe it's time! read more

Quest Diagnostics - Excessive bleeding from a blown vein. Swollen in just mins after the visit. - Laboratory Testing Near Me - Eastvale, California

Linda was wonderful and accommodating! She was quick and made the lab test easy! Make your appointment ahead of time and you'll be in & out of there. read more

Per my doctor, I had to get blood and my poop drawn for analysis. I booked my appointment over the phone with an automated system. Their automated voice system is actually not too bad. It didn't piss me off nor give me high blood pressure, 110/63. I showed up the next day. The parking was abundant at this location. There was a line inside. I haven't gone to a Quest for so long, I didn't know everything is streamlined with automated checked in, and the decor was a lot nicer and modernized. I was called after 10 of wait. The specialist was very professional and gentle. No issue at all. Everything was explained in layman's term, no crazy medical jargon. Overall, it was a good experience. It's all 4.7 out of 5. read more

Quest Diagnostics - Laboratory Testing Near Me - Eastvale, California

Blood Lab Test referral for weight loss management. I worked my visit through their app. and that was terrific saving time in the waiting area! Medical Technician was very friendly and had me in and out in no time! Highly recommend this Quest Diagnostics facility for your medical test needs! read more

Friendly staff but they wanted 500$ upfront for tests. I have medicare and all of the tests that I needed are covered by medicare so I went to biolab where they took the tests without any fees. How could a major lab not know what is or isnt covered by medicare read more

System to wait in the car and be called is not being used and therefore, do not work. Staff got upset because I wasnt present when they called. Multiple times. Lobby still had a lot of people This BF phlebotomist i thought had no manners and so i requested another one to draw my blood. read more

Check in was easy. I only had a five minute wait. Linda, who drew my blood, was very friendly and talked to me during the process so I wasn't nervous at all. I would highly recommend this lab location. read more

Check-in was easy at the kiosk. I was called in a little early and finished in just a few minutes. Staff was very polite and professional.

Amazing how this lady said she repeated it 5 times that she returned the docs to my mom when she only gave her the business card of the dr appt...which was a lie as I talked to her once and her coworker twice. Anyways, though mom never had the doc, the worker was confused herself! While someone left I was able to see someone inside to see if I can get the person to help me, she screamed at me to wait outside. AhMazing how they can do that!!! I read other reviews of Quest in other locations and these comments are about the same!!! read more

I was a walk-in. Got an appt within 15 mins. Sabrina helped me and she was amazing. Typically they would take multiple attempts to be able to get my blood. But Sabrina got it the first time and she was so nice and kind about the whole process. I dislike getting my blood drawn so much and she made it amazing. The whole process was so quick. I was so impressed with everything. read more

Get an appointment and never come here as walk-in. This location is "very busy" as the personnel said. Walk-ins wait at the minimum of 2 hours. That is when I had to leave along with the other two people before me. I was third in the walk-in queue. After 2 hours, not one walk-in was taken in. If this is the case, this particular location should not offer the option of walk-ins. Better yet, Quest should consider expanding this location or adding personnel. I have been to Grand Ave location, there is an intake for walk-ins at least every 30 or 60 mins. The queue wait time for walk-ins depends on how many is waiting. Eastvale location has no system for walk-ins and couldn't project the time for walk-ins. One can be waiting the entire day as walk-in. WALK-INS SHOULD NOT BE OFFERED IN THIS LOCATION. read more

This place has a very bad reviews, but I think is more like personal experience; mine was very good ( my experience), Rebecca or Raquel (sorry I forgot) was very polite and professional, in fact, everybody was very, very nice, I totally recommend this place. read more

This is the worst blood work place. They kept poking my minor child even they could not draw the blood from my child!! Do not come to this quest diagnostcs!! This is the worst experience ever for blood lab!They are doing child abuse! The workers are so dumb and they kept cursing when the worker drew the blood work! I wish I can give zero rating for this place!! Do not ever come to this place again!! The workers do not know their job and responsibility to their customers! Go to other lab! read more

Worst experience ever. I triedntoncall and ask questions about my tests but nobody will talk to you on the phone. So I made the appointment with a customer servicenladynwho couldnt help with my questions either. So today I show up and wait my turn just to finally get called inside and told I didnt follow procedure. I asked if she could tell me what to do and ahe said go online. Eve they didnt know what to do she admitted. Go anywhere but quest. Its as bad as a DMV or worse. read more

A TERRIBLE experience EVER!!!!!!! I went there to do the drug test because my job requirement , and the technician was so RUDE!!! She treats me as a drug addict. No matter what question I asked, she only replies: I don't know, that's your choice. WTF!!! She didn't even wait for me to finish my sentence. When she requested me for the electric signature, I didn't see there was an digital pen, then she took out the pen and slammed it down on the table. FUCK HER!!! read more

I hate getting my blood drawn, and quite frankly read the reviews and thought this was going to be the worst. To my luck it wasn't terrible (which is huge for someone who dreads even looking at a needle) Michael helped me, was really great, make conversation to distract me and I was in and out quickly. Make an appointment ahead of time and I hope you have my luck and get the same guy! read more

If there was anything less than a 1 star, I would give that! Since I didn't have the app, I had my husband make an appt for me from his app, because I was having surgery and they needed my labs. The day of the appt, the chick who drew my blood asked me to verify my name and bday. I then asked if it was going to be an issue, since my husband made the appt for me. She said it was fine. A few days go by, my doctor's office calls me and said there was an issue with my labs; my bday didn't match their records. Quest had put my husband's bday, instead of mine. Like WHAT?!? I verified my bday before the chick drew my blood!!!!!! Don't get me started about Quest's phone system. It took me so many tries to even get through to speak to someone. When I did, I told them that they mistakenly put the wrong bday on my labs and their response, "we cannot do anything here, you're going to have to contact your doctor to call us back to fix it." WHAT?!? You guys are the ones who made the mistake?!? Of course, I had to do the blood test again! I go back, and guess who drew my blood the second time? The same f-in chick who put my husband's bday on MY labs. She asked me verify my name and bday. I then told her nicely, last time I was here, you put my husband's bday, instead of mine on my labs. Her response, "That's weird. Sorry (with attitude)." I was pissed! The worst place to get bloodwork done or at least with the chick I had. Super unprofessional. read more

MAKE AN APPOINTMENT - SO SIMPLE the service here is Excellent! all the phlebotomist are so nice! I ALWAYS make an appointment prior to coming in, and I never have an issue. I also recommend to bring in your doctor's order. From what I've seen in the waiting room people are upset because they have to wait (because they have NO appointment) or because they don't have their doctor's order. SO HAPPY THERE IS A QUEST IN EASTVALE. read more

They poked me 3 times, and the Second Lady kept pushing the needle in. They didn't even get enough blood in the end. Never go here. Plus I threw up in the parking lot immediately after because they do not care how you are doing or give you any time to recuperate. I do not bruise easy and have never had this happen to me at a blood test. read more

Quest Diagnostics - The aftermath of my appointment. - Laboratory Testing Near Me - Eastvale, California

I'm so shocked right now that I made my appointment while driving to this location. Checked in via the text message. I was literally in and out of this building in 3 minutes flat I'm so shocked right now. The lab tech was very very nice and I will definitely be coming back to this location. read more

I had an appointment at 2:10pm. I checked in at 2pm. I noticed there was 1 guy waiting, and there was 1 name on the screen with an appointment time of 2:30pm. Obviously I should be called first, or else what is the point of an appointment ? Well the employee called him in first! I had to wait a 30 minutes to be called in. This is not okay! Stick to the schedule! I had 2 lab orders and 1 couldn't be done until 2 more weeks, the lady tells me if I want to wait until then. Ummmm NO! Then my time would have been completely wasted. She just wanted to get out of it because I had about 8 vials drawn. read more

A woman tech is rude and has bad skill for drawing blood. She is using the needle go fishing inside the vein several time and still unable to get the blood! You don't need to be tortured at there! Go somewhere else to get much better treatment!!! read more

I still cant believe how many rude people are still out there. I came WITH an appointment but an hour early due to an issue at work that I have to run for, I was just dropping off something. Don't need any extra help. One of the people working there told me I have to wait for the 10 people waiting in the room to be seen, even if I'm dropping off something. She wasn't willing to help. Now, I might be in trouble at work because I couldn't find any other appt and I'm on a tight deadline for this sample for my doctor and my case. I was told that other people went in early before their appt to drop off a sample and they were seen because they had to run for work. I'm very disappointed at this location's service. I would rather go see over people further away and drive extra than deal with broken system and people. Don't recommend this location or their service. read more

I'm not going to lie I was pretty skeptical about trying this location due to some of the reviews on here but I'm glad I decided to come in. I needed to get bloodwork done and the check in process was smooth. I didn't have a previous appointment scheduled and was able to do a walk in. I first checked in around 8:30am and was given a 9:30am appointment. I had the option to wait inside the lobby or come back when it was my appointment time so I waited in my car. When I came back inside for my appointment, I was able to check in on my phone with a link they sent to let them know I was there. I was greeted and taken to the back in no less than 5 minutes after doing that. I believe the woman who assisted me was named Miranda and she was very nice and professional and explained things clearly. I can't guarantee your experience will go as smooth as mine went but if you're thinking about giving this location a try I recommend doing so. read more

We have to make appointments for this location and still they can't make the appointment time. I'm already 30 minutes past my appointment time and ask how much longer and they say they are 40 minutes begins. How can that be if you have scheduled appointments. People are diabetic and fasting for labs they don't even care or prioritize. Worst place ever. I wish the location in Vons down the street was still open never had this issue with them. I will be reporting to the BBB as well. read more

This place is a joke. I didn't have an appointment which I knew i would be waiting. Checked in and it gave me an estimate of 20-30 minutes. I was there for an 1 1/2. This was just for a drop off. No labs needed. read more

You can never make appointment. It's so hard to be seen at this location. No customer service

I was skeptical of this location due to the low rating and many complaints on here but gave it a try as it was the closest quest to me and I had a great experience everyone was courteous and attentive and was taken in exactly at my scheduled time. Andrea was my phlebotomist and she was great she made it quick and painless and explained things very well and was out of these in no time. read more

quest in town center, florida can go to hell - made two appointments on different days - showed up early - both times the machine in the lobby said it did not recognize my appointments - said i could wait (for hours). no human to talk to - hope they go out of business soon -useless waste of time!!!!!!!!!!!!!!! we need more organization and humans to talk to! read more

Automated Phone system to make an appointment took forever and the wait time once you arrive is a joke.

My mom went to get her blood drawn and after being called in, the person drawing the blood asked her questions and she replied in Spanish and despite understanding, the only male worker told her to only speak English. My mom replied to him in Spanish as she does not speak English. He then told my mom to wait outside again and made her wait three hours even though she had an appointment. That is absolutely terrible and disgusting treatment. No person who's attitude is like that and who's racist should work in healthcare read more

customer service is terrible here. I learned its better to not make an appointment if you can be there as soon as it opens to be taken first. I've walked in before to this place and had labs done as I was the first person in line. I was quickly in and out. They always encourage appointments so, I decided to try that route. The earliest appointment I could get was at 1pm so I booked it. Found out I needed to fast after making the appointment so i decided I would just get there early to do a walk in like I've done in the past. The lady came out and told me you have an appointment at 1pm so we can't take you until that time. I explained I needed to be fasting she did not care. I asked if they could just treat me like a walk in and she said no. I responded with so it would have been better if i didn't have an appointment. she responded with, "we always encourage appointments" . I already know when you have an appointment it can take up to 1.5 hours to be seen after your appointment time. I learned my lesson. Also, don't bother trying to make a complaint as their complaint number is a robot that gets you nowhere, much like their employees. I think what angers me more is the fact in the time she told me this at 7 am. the first appointment is at 710, she could have just drawn my blood and moved on to the next appointment and not been late with anything. read more