This location is sooo much cleaner than the Anaheim location so...big plus! Their schedule does seem pretty full depending on the time you go so there may be a wait. I went at 7a and there was little to no wait but by the time I walked out the whole waiting room was full. Overall I've come here 2x and I've never had any issues. Just make sure you have an appt set up to make the process quicker read more

It's hectic! The nurses are nice, but it's all computer driven now- and if you don't have an appointment, it is stressful! Make an appointment! Call: 888-277-8772. I prefer the old way! read more

Quest Diagnostics - Laboratory Testing Near Me - Fullerton, California

Just like any other quest. Digital requisition non-existent. 11x and counting now. Only medical facility that has no clue how paperless works. read more

This is the best place to come if you need a blood test and you want it done in a timely manner. Easy to make appointments and the staff is super friendly. You get text reminders and it's easy to check in from your phone. Also love that you get fast results posted online. St Jude is pushing for LabCorp, but I had a terrible experience there and recently found out I can come to Quest again read more

They are incredibly friendly and efficient. I have been on the stand-by list twice on a Saturday and I'm called in within 15 minutes of arriving. I've been to other Quest labs (one in Anaheim Hills) where the staff flat out lied to me and told me that Quest never accepts walk-ins. I told them about this Quest in Fullerton but they did not believe me. This is by far the best Quest I have visited and I have been to several in different cities. Thank you to the wonderful team at this location! I sincerely appreciate all your hard work and your willingness to accept walk-ins. read more

All I can say is these guys have blood draws down to a science. Oh wait... it is a science (phlebotomy). ;D But in all seriousness, as far as getting lab tests go, Quest is king. I've been here 4 times for blood draws and each time I've been in and out in under 15 minutes. Granted, I had an appointment and came at my appointment time each instance. If you don't have an appointment, you could be waiting for hours. My most recent trip literally took all of 10 minutes from the time I parked to the time I left the parking lot. Myra was my technician and she was super friendly, professional, and efficient. The facilities are also top notch and super clean. As much as I hope I don't have to come here again, I know that if I need blood drawn, Quest on Harbor is my go to. read more

Made an appointment and arrived early. Attempted to log in and was told I did not have an appointment. No one in the lobby to talk to and get help. Don't know what the infirm and very elderly can do as their risk is greater than mine. read more

Staff is great here. It's next to the hospital so I'm always able to make an appointment a few days beforehand. Clean waiting room and easy parking. Quick in and out. You sign in via text which makes it even easier! read more

FORMAL COMPLAINT I want to leave my complaint about the treatment I received from the staff at the QUEST DIAGNOSTICS laboratory in Fullerton. I am a 70-year-old individual and I came in with serious symptoms of COVID. I made an appointment with this laboratory by entering the complete information that the platform requested. After traveling for 45 minutes, I arrived at the appointment and registered by scanning my ID on the Laboratory screen. After several questions and inquiries, they REFUSED to test me under the pretext that the appointment was under my daughter's name, clearly knowing that this was false. What they demanded was that I PAY an online value in advance and then return so that they could treat me. I wanted to leave the Laboratory immediately, but the exit door was locked. They did not allow me to leave until I finished listening to their spiel of lies and justifications. Irresponsible, Liars and Abusive... These things should not be done because they can cost a life. Some oversight institution should intervene to stop these abuses and arbitrary acts. read more

Made an appointment in the morning and walked right in at my appointment time. No waiting if you have an appointment.

February 6 2021. Annual blood panel. New remodeled building on the opposite second different location larger area Received excellent customer service with check in. Covid 19 safe. I was called and greeted ny Albert. Omg he was awesome. Excellent customer service He was great drawing my blood Keep up the great job Albert. This has to be the best location for quest diagnostics everything's changed new location in the building nice new in clean new employees who actually care and very nice excellent customer service going in and coming out very organised like a well oiled machine in-and-out less than 10 minutes Including blood work in urine sample I recommend this location. Remember take an appointment ahead of time. read more

Quest Diagnostics - Covid 19 safe - Laboratory Testing Near Me - Fullerton, California

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My daughter has a hard time with needles and she faints. Every phlebotomist has given us a hard time and wasn't able to help my daughter until now. Myra was the best phlebotomist ever!! We couldn't believe how amazing and fast she was!! Thank you Myra for finally being able to help my daughter! We will request her every time read more

The greatest thing about this location is that they are open at 5 am in the morning. This is great if you have to do labs that require fasting because you can schedule an early a.m. appointment and not have to worry about fasting during waking hours. The worst thing is that this facility is great at losing faxed requests or "never receiving" them. If you come here, Always, ALWAYS, ask your doc for a copy of the orders so you can bring them with you. Also, make sure you have a fax number of where they should send the results. They can't do the tests without a fax number. read more

Three words: MAKE AN APPOINTMENT. Appointments are held priority here, as they should be. I made an appointment online for this location and arrived 15 minutes before. They have about 4 kiosks where you check in electronically. They also text you the day of your appointment and can check in by clicking the link they send you in the text message. I checked in at the kiosk since I wanted to supply them with my insurance card. It's an easy check in process where the machine scans your drivers license and your health insurance card, if you have one. There was A LOT of people complaining in the waiting room, which holds a decent amount of people. They seemed to be people that didn't have appointments, so they were walk ins. They were complaining whenever (someone who had an appointment) was called and they weren't. They were moaning and groaning about how long they've been waiting. Appointments are held priority and who knows how long you'll be waiting if you're a walk in. This quest location seems to run on a tight schedule, so if you have an appointment, it shouldn't be an issue. My Appt was at 1 PM, and I was called in at 1:02 or so. Keep in mind they have about 6 people in the same time slot since they have a good number of phlebotomists in the back. So they're able to serve a handful of people at a time. My name was called and I was brought into the back. The lady was very friendly and my blood draw only took about 2 minutes. I'll definitely be back if I need to. And I'll definitely be making an appointment again. read more

I made an appt and waited less than 10 mins. The kiosk kept telling me I couldn't check in and I tried to ask for help but it was busy and the tech just told me to try the kiosk again. That sort of annoyed me. I still ended up giving this lab 5 stars though because Kelcie was awesome! She was very sweet, quick & painless. Will definitely come back read more

A quick and kind service. Staffs are professionally handling the case. A good place to go. Very clean and customer friendly place!

First time at this location. With an appointment it was a very fast process. Facility is clean and easy to access. Mario, the phlebotomists that assisted me, was not the friendliest but did okay with my bloodwork. read more

They use to have employees processing people insurance but they got ride of them and have their technicians who take the blood to process insurance papers too. However, they know nothing about the paper works. I gave them both of my insurances primary and secondary but technician did not know how to process the secondary insurance as result, I got a bill for $144.00 that I am still trying to clear after couple months. If you have your technicians who take the blood also process the insurances papers, at least train them. It is all cost cutting and patients end up paying for company profits. This review is for Fullerton lab located in North Harbor St. read more

If you don't have an appointment this place is horrible. People have been waiting over two hours just to drop off stool samples. These people are just sitting here holding bags of poop in little jars. There needs to be a better system for dropping off samples. They are labeled with your name and date of birth. They should be able to scan the barcode and bill your insurance. This place needs to change the drop off process. Unfortunately there is only quest in my area so I am limited to where I can go read more

The best lab experience I had in years. I went to get some routine lab work done. The check in was simple. The lobby and the entire facility was very clean. I had a set an appointment the day prior and it went helped make the process as efficient as possible. The phlebotomist seemed to be skilled in everything from intake to taking your blood. I was called in a minute after I checked in right on time. Number 13 was where I went and the phlebotomist who was in that station was amazing. She was very thorough and she took the 5 tubes of blood quickly and with no pain. Appreciate her and will come back to Quest for any of my laboratory needs. 5/5 read more

First time at a quest and I'll definitely go back to this location! I made an appt the night before for an 8:10am time slot. I checked in on my phone and waited to be called in. I was alerted almost immediately that I was up even tho it was only 8:05. Martha was so sweet and helpful! I was in and out in 10 minutes and will definitely go back to them for my lab work! read more

I went for my scheduled appt. Today as per my advanced reservation which was made three days earlier. I signed in as required and said I did not have an appt. No one to talk to in lobby since all automated. I finally reached an employee who got me in within minutes. Myra who drew my blood was OUTSTANDING in all areas! read more

Every quest I've gone to so far has been awful except for this one!! Kelcie was amazing. I have tricky veins so sometimes it takes a couple tries to get my vein but she was able to gently get it in one go. And she was so sweet and nice. I came 30 minutes before closing and while other places have turned me away, they let me be seen immediately. read more

Walked in on a Saturday (raining) and made an appointment there at 9:30. I was surprised it was only 10 minutes. At 9:40, I got my blood taken and was out within 10 minutes or less. read more

Allowed a man to smoke right outside the door. When it was brought to their attention, they said there's nothing they can do about it. He's close enough the cigarette smell is notable inside the waiting room. California law is 20 feet away from a door. This is a medical facility with pregnant, young, old, and sensitive, sick patients. At the minimum follow the law. Better yet, post signs about not smoking. The attitude of the front desk was disgusting. I will not be back to this location for any reason and highly suggest you avoid it at all costs. read more

Quest Diagnostics - Laboratory Testing Near Me - Fullerton, California

Very quick and easy process. No complaints here. Tip: make an appointment online and you can check in 10 minutes early and you might get out of there sooner. read more

I go to Quest way out of my zip code! My veins Are really hard to find, but the lab on Harbor Blvd North of Bastanchury is the best! They are clean, organized, efficient & listen to your needs! read more

Fuck this company. I had my doctor's appointment 3 months ago and they're still sending me new invoices

Quick and convenient. They have an efficient method for collecting samples, and were friendly. If you are seeking blood work, look no further. read more

Highly recommend making an appointment for faster service. Good with kids and quick too. read more

I came here with my pregnant wife because her doctor recommended to get a second glucose examine done to make sure everything is good. I made the appointment on Quest website, and they really did a good job for customers to setup appointments online. Once we arrived for 8:45am appt, we checked in via the QR code, and within 10min,she was called for her blood withdrawal and for further examine. The employees seemed fairly nice and i cant complain anything during the process. There werent that many chairs to sit once we got there, but overall experience was good. The parking is free and not much line, so you will get your tests done quick. read more

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As long as you get your confirmation via text or email you're good to go! First time didn't get confirm and they didn't have me in system. Next day all went smooth! Get there 10 minutes before appointment , check in .. then they will text you to come in. Simple !' read more

This quest is the most convenient and today is the first time we ran into someone do RUDE. Its 6:20am and she has dark hair I guess running the front so much attitude. Guess its ok if the boss doesn't hear it read more

I came here on Thursday 1/18/23. The place was clean and easy to check in. I had made an appointment and was called in quickly. The lady that drew my blood out her name was RB was so sweet and careful. She knew I was nervous and scared so she tried her best to distract me by talking to me. She was quick and so nice! She didn't bruise me and the pain didn't linger like it usually does. I hope the next time I have to get blood draw I get RB again. read more

I needed to get my blood/urine lab work done for my annual physical and found this very convenient location close to my work. Monday through Friday they are open from 5am to 6pm and they're open Saturday from 5am to noon. All staff were very friendly and even though the waiting room was packed to the brim I was out of there in 30 minutes thanks to the fact they had about 4 lab technicians working on patients at once. My blood was taken in a private cubicle with a beautiful view of the golf course. You can make an appointment via their website but I had no problems just walking in. read more

Quest Diagnostics - My fate waits beyond that doorway. - Laboratory Testing Near Me - Fullerton, California

Good service when I took my test in February but getting the results was a nightmare. I wish I could give them zero stars! I requested my results by e mail, phone and even loaded the phone application and finally got a reply on April 2. This was after having to 're test at UCLA at 700 am on April 1. My results were ready by 100 pm. I'll never use this fu__ed up place again! Quest get your crap together! read more

Quest Diagnostics - Waiting room - Laboratory Testing Near Me - Fullerton, California

Lately my doctors have been needing a lot of tests done on me, and I'm doing my "tour" of different Quest facilities. I decided to venture away from the city of Orange, and check out the Fullerton location off Harbor Blvd/ Bastanchury. Free parking and long office hours are the only 2 thing positive about this location. My appointment was at 3:15 and the waiting room was literally empty! Meaning I was the only patient in the room. Three technicians or phlebotomists were behind the counter. At 3:45 my name is called. That's 1/2 hour wait, with an appointment and an empty room. The phlebotomist was shuffling through my paperwork, and didn't look like she knew what she was doing. She called my doctor and spelled things out on the sheet she was reading. Come on, my lab work wasn't that complicated, was it? She sat me at a station and disappeared. Then she came back with 6 viles, I practically fainted. Either she's a robot or totally not responsive to emotion, she didn't even notice how much I was panicking when I saw the amount of blood being drawn. I told her I was petrified of needles and she didn't even acknowledge me. She looked for a vein, found one, strapped the rubber strip on my arm and without telling me, jabbed me with the needle. I literally yelped "F*ck!" and looked away. She had to pry my fist open to make me relax. It was a horrid experience. The other locations didn't leave any bruises... but 12 hours later I can see the harpoon mark this woman left behind. read more

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The employees here are very rude. There's usually no one to assist if you're having issues with checking in as well. I can't believe how sassy the person was assisting me today. Totally uncalled for and unnecessary. read more

Quick...easy...painless. Three things that are important to me when getting lab work done. I was trying to make an appointment, but nothing was available for the timing I wanted, so I decided to do a walk-in. This was one of the few locations open on Saturday's. I Arrived at 445am, as they opened at 5am and there was 10 people ahead of me. They opened exactly at 5am and began checking people in. I waited about 10min and then called to the back. Staff was great! I was out by 520am. read more

No more walk ins! You either get a nazi who says no walk ins or you get someone who lets you do it depends on worker. But supposedly from now on only appts no walk ins. Also for some reason all the workers here are very pissed off unfriendly people. Its like they sent all the complaint drawn lab techs here. read more