Dharmesh helped me today and he was amazing. Let me tell my story real quick. I had made 2 appointments for today, one for my husband and one for myself. My appointment somehow didn't go through. After explaining to Dharmesh what had happened he told me he would try to squeeze me in as soon as they could. He listened to my story and got me in with my husband. He didn't have to do that. He could've made me wait. He is kind, compassionate and he is very good at drawing blood. I truly appreciate him taking the time to help me. read more

My experience here was great. I made an appointment online which was really easy to do. I checked in and upon 5 minutes, I was called in for my turn. I was there for a standard blood draw ordered by my healthcare provider. Let me tell you, I hate needles and they make me so anxious. However, I barely felt the needle at all and the lady who did my blood draw was an expert. I can tell she was good because she was quick and I barely felt anything. She was friendly and nice and it made my experience great. Wish I got her name. Parking was plentiful. read more

Busy location! Had an appointment and they missed it by 45 minutes. Need to try and book first appointment if you want to come here. Appointments don't mean much when you have a walk in appointments that are shuffled in between. They probably need to book less appointments. It's apparent their staff cant handle the current volume. read more

I had one of the most frustrating experiences here. I was doing a 24-hour collection and nobody ever told me that I would need an appointment just to drop it off. So I show up ready to turn in my sample, only to be told that I can't drop it off without an appointment. They insisted I had been told this--spoiler: I wasn't. When I asked what to do with the sample in the meantime, I was told to "just keep it as is." So I clarified, "Can I leave it in my car while I go to work?" Suddenly, that was a problem too: "No! It needs to be refrigerated." Another crucial detail that nobody told me upfront. This is just one example of how poorly they communicate and how little they prepare you for what's actually required. I went home and scheduled an appointment for the very next day. I show up, check in, and wait 16 minutes past my appointment time. When they finally call my name, it's the same woman from the day before. She takes the sample from me in less than 5 seconds. That's it. That's all that needed to happen. Tell me--why couldn't she have done that the day before, especially since my name was on the sample and someone even offered to give me their appointment slot (which they wouldn't accept)? It's clear that Quest is more concerned with rigid, inefficient policies than actually helping people. The whole experience was a waste of time, energy, and patience. Absolutely unacceptable for a healthcare provider read more

Awful. No one to talk to, nothing but a blank sterile environment where you check in with touch screens. No human interaction whatsoever, and no one to help if there's any issues with trying to check in. read more

The new world of lab testing centers not an issue for people accustomed to computers but people like my 80 year old mother had difficulties checking in, so she had to call me to come aid her with the checkin process. As there is no front office to assist or a bell to ring for those with questions. Regarding the quality of care the phlebotomy technicians are nice but clients have to wait outside hoping a technician comes out from behind a secured locked door. read more

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Before coming here, do not let the Indian lady lab tech take your draws. I have had 2 separate family members come at different times and both times she dug with the needle to find the vein and failed. She is horrible and should not be working there. Beware! read more

This location is the most mismanaged quest that I've ever been to! Forced me to walk out and reschedule at a different location. The entire staff is afraid of customer service. It's very obvious they do not care about their customers. read more

Shout out to Veland, my lab guy! He was very welcoming and made me feel at ease. I made an appointment at 6:30am and didn't have to wait. Just remember if you pickup/drop off a sample, you need to make an appointment (it's just the rules). Also if you have an appointment and you're even a minute late, you'll be treated as a walk-in. It says it on their website. Also the hours on Yelp are incorrect. They actually open at 6am. read more

I love how they made is super simple to get lab work down. There a table once you walk in self serve. All you need is your ID and insurance card. Then you wait in the lobby to get called in. No more than 10 minutes for everything. There is plenty of parking so no worries if you are running late. read more

Check in process is efficient! I have come a couple times back to back and am seated exactly on time! Dharmesh did the blood draw for me both times and is the absolute sweetest! I didn't feel much as he was very gentle and made me feel less nervous throughout the process. read more

I had the greatest experience with Melissa. She was very kind in helping me when I asked questions and was very informative. She kept also asking me if I was okay during the blood drawing because she could tell I was getting grossed out. Highly recommend Melissa read more

This place use to be great. Now they overbook and are always running late. The allow walk in patients which I get but, do not take them before a scheduled appointment. If there's no room, sorry but come back and make an appointment, they also allow incompetent people who forget things to leave and come back when the instructions given say bring your ID AND INSURANCE/lab work receipt. This backs things up severely.... I arrived 20 minutes before my scheduled time and there was no one here to be seen. I sat alone in the lobby for over 10 minutes all well being checked in and they knew I was here. But they still didn't take me and they ended up taking me 15 minutes after my appointment time Because of being overbooked.. The technician who took my blood was very nice and admitted they always overbook. I will never be back, I make an appointment for a reason and should not be expected to wait. read more

I come here for all my lab work when needed and if I'm being honest, each visit has been quick and a positive one. I've never had any lab work issues with Quest. I did come in as a walk-in a few weeks ago on a early Friday morning. I waited about an hour, which to me was fine considering I did not make an appointment and needed to get my lab work done asap. I needed a 3hr glucose test done and I couldn't have been more satisfied with my experience. They were very caring about my well being, they'd check on me consistently as I waited in the waiting room. Which I know is part of protocol for that test, but I really appreciated how caring they came off about it. I also appreciate how clean they keep the facility/restrooms! read more

I wish I didn't feel the need to give a bad review because I obviously love supporting businesses. I am honestly glad this location is closing. When I came in for my appointment, a man came and asked how to schedule for his wife. He was so polite. He remained polite throughout the entire encounter with the receptionist, who was rude, short, and wouldn't even turn to face him. When it came time for my blood draw, I had only waited about 15 minutes which is not too bad considering I had made an appointment. My phlebotomist was friendly. She also did not know what she was doing. She made a comment about how she was wondering why my blood wasn't coming out because I "claimed to have drank a lot of water in the morning." After she was done digging through my arm and leaving with me with bruises, she made a comment about, "Oh that's why. I didn't tie the tourniquet tight enough." As she was untying the tourniquet. My next follow up is scheduled for the quest in Fullerton. Hopefully they are better. read more

Happy with the process. Made an appointment online 2 days prior, there were enough time slots available. Even more for future dates. Check in at kiosk, and wait was less than 5 minutes. Had 6 vials drawn by lab tech Phuong, and she did an amazing job. One attempt, no bruising. New location, right next to subway. Tucked in the corner behind Wells Fargo read more

Quest Diagnostics - Next to subway - Laboratory Testing Near Me - Placentia, California

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Wish I could do no stars. Came in & got on the waitlist, my estimated time was 30-60 mins. The entire time I was here it was not full maybe 5 people at a time in the waiting room. The problem was they kept taking only 1 person back at a time. There was time between appointments where no one was in & even then they would only come out when a checked in appt came in. This is absolutely ridiculous & disgusting. Been here 3 hours & haven't been seen yet. read more

Quest Diagnostics - This place was only taking 1 person back at a time for hours. Ridiculous. - Laboratory Testing Near Me - Placentia, California

If I could give a negative star I would. I had to do a 2 hour insulin resistance test, and prior the visit, my doctor had warned me that Quest lab has messed up many of their orders, and I need to make sure they do it correctly. Having that in mind, I called my doctor while I was having my blood drawn, and the phlebotomist reassured me that it was done correctly. While I was in the waiting room, I've witnessed many unhappy customers because it was hard to get ahold of someone. Since there's no receptionist, people would have to wait until one of the phlebotomist comes out for an opportunity to talk. Because of this, I tried to be extra understanding and was very patient with the phlebotomists, even after finding out that they have messed up my 2 hour glucose/insulin test. When my doctor informed me that Quest lab called and informed them that the results were invalid, I went back to the location to double check what went wrong. I could only do it in person because there was no way to reach the location by phone or email. The phlebotomist said they would figure it out and asked me to wait. When they called the lab, not sure what was exchanged, she looked a bit puzzled when she hung up, but still said to me everything was done correctly, so it's up to my doctor to see if they want me to redo it. I was beyond frustrated that no one was taking accountability, so I called Quest to confirm what happened. Turns out, the phlebotomist at this location mislabeled my blood test, and that's why it became invalid. Since they have this information, I think the same thing was said to the phlebotomist but she chose to not give me the information because they were the ones who messed up. Not only did they waste hours of my time, I also had to redo the 2 hour resistance test all over again. If you need to find a quest lab, I'd highly suggest to go to another location. read more

I know many people don't love Quest Diagnostics in general but so far, I like this location much better than any other ones I had been at in town. It's never full of walk-ins unlike other QD offices and usually I am all done even before my appointment time. The thing is.... MAKE AN APPOINTMENT! As in advance as possible. That's the only way to have a smooth experience. read more

Went in to get blood work so I could stay healthy, left with Covid! Quest at Yorba Linda & Rose. Arrived at scheduled time, 5 people in waiting area. 10 minutes passed and there were 25 people in small waiting area, standing room only, no social distancing. Several people unable to navigate the kiosk, a couple of walk-ins, no one to help. Did not step outside for fear I'd not hear my name called and lose my appointment. read more

The staff were very patient and helpful. Have been there several times and always a nice experience.

Made appointment online. Got there and they said they don't have it. So I go stand by, waited over an hour and then finally a real person comes out and I asked them how stand by works and they said if someone cancels then they can take you in that spot. It's not like they try to work you in. I had waited so long so I opted to leave. Waiting room floor is really dirty. Look under the end tables it looks like it hasn't been cleaned in months. Health care facilities should be spotless. Not returning here ever. read more

Renu was amazing!! Super quick service and friendly. The kiosk check in made everything so easy. It's really difficult for most providers to draw blood and she got it first try. read more

This place has always been my to go to lab but my recent experience has been terrible with them. Customer service sucks. Our appointment was at 10:40 and we checked in 10:55 apparently missed it by 1 min. We had to wait 3 hours as a walk in and we were number 1 on the walk in list since we checked in. The person that works there was very mean and made sure not to take us back even tho there was no one coming in for their appointment. She made sure to wait for them to take them and keep us waiting. It's like they penalized us for being 2 mins late than cut off time. After the long wait we finally get called in and they were too lazy to find the order in their fax and made us all worried that they don't have it. Finally someone double checked and found it. Then they started training a newbie on all the paperwork while we're in the room. I'm sorry but we have no patience for this kind of carelessness and laziness. Working in the health filer requires some professionalism and care. This place lacks it and I wonder if the supervisor or manager knows how lazy the employees are. This is ridiculous. 6 empty rooms and they're all sitting on their computers and maybe one person only working. we felt disrespected and humiliated. Very rude !! read more

Dharmesh is a wonderfully caring healthcare provider. From the beginning, I let him know that I was very anxious and uncomfortable around needles. He took his time to explain everything he was doing, reassure me, and get through the full panel quickly and professionally. Super appreciate Dharmesh! read more

I went to two locations, one in Yorba Linda which closed and the second in Placentia AND THEY MOVED. Now I have to go back this afternoon AGAIN! They need to change their address on their website!!! read more

The Quest Lab at Yorba Linda and Rose was a little hard to find due to previous locations still being on maps, but once I found it was in the 99 cent store plaza next to Subway it was easy. Good appointment and reminders system through the app and efficient touch-free check in. Possibly the most painless stick ever. Ask for Matt. Results came to MyQuest app. Highly recommended! read more

I dislike needles, and due to my tiny veins, I requested for butterfly needle. Jasmine is very professional, she gave me a heat pack for my arm where she gonna extract my blood. She put me at eased, the process was not as uncomfirtable as my other labs visit. Due to covid , they no longer giving out water before getting pee sample. read more

Quest Diagnostics - Lobby - Laboratory Testing Near Me - Placentia, California

I always find little issues with places like this. But considering that quest is highly involved with online appointments and check in features, it's actually easy once you know how to work the system. I always use the quest app on my phone to set up an appointment. It's easier than the online platform in my opinion. Additionally the iPad at the check-in counter is easy to navigate. Just make sure you have your confirmation number, photo ID and your insurance card. I saw at least two walk-ins who said they were waiting for 2 hours. I wouldn't recommend a walk-in at this location. Don't forget, they still have the mask policy in place at this location. Removing one star, as there have been a few times, where I had to wait beyond 20mins, even though I had an appointment. read more

I had an appointment for 12:00 pm today. I arrived at 11:50 amd was not brought into my appointment until 12:40. After being brought in, the phlebotomist asked my to wait and then went and assisted another person. It was another 10+ munutes until she started my draw. She never acknowledged she was late and made no effort to communicate what was happening. Why have an appointment? I will never come back to thus Quest office. Horrible customer service. read more

Online Quest appointments at this location are usually completely booked up weeks ahead. I have discovered the secret to getting a Quest appointment. If you book a Drs appointment and it's a few weeks away, book a Quest appointment online for the same day. Problem solved. Other than that, it's always a great experience. read more

Covid 19 specimen drop: this place had ample parking, clean interior and long hallways to form a wait line. Even though I had to wait much longer than normal to just drop off a specimen, I was grateful all staff adhered fo covid precautions. Guests respected the 6 feet apart rule for everyone's safety. read more

Quest Diagnostics - Covid 5/1/20 - Laboratory Testing Near Me - Placentia, California

Their address, which I put into Google maps for directions, took me to the back door. I walked in and got yelled at that I wasn't supposed to be there because it was the employee entrance. (Maybe they could have a sign and shouldn't have that door open) I went around to the front entrance. One of the 2 check in kiosks was broken, the other one was missing the tray part to place your ID on, which made the scanning difficult. About 7 people in the waiting area. After checking in, it was about 20 minutes before someone came out. They were running an hour late with the appointments. What's the point in making an appointment? They need to get it together, maybe hire more people to function efficiently. Some people have to do bloodwork fasting, so waiting an hour when you have an appointment is unacceptable. I left and rescheduled for another location. read more

Made an appointment, got a confirmation, they still wouldn't see me when I showed up. On-line system is broken. I had refrigerated sensitive material, not sure if it's any good now. Rude personnel as well when I tried to explain. read more

I have the worst needle phobia - it's horrible. I get irritable and anxious a few days prior and will not sleep the night before. It's something I've dealt with since I could remember and I feel like it's only gotten worse. I bought buzzy that is supposed to help and I guess it helps a bit but it really is up to who you're phlebotomist is and today I had Becky. She was so sweet and helpful. She gave me a tip to put buzzy in my hand and it did distract me more than how it is recommended to be used. She was kind and patient and checked in with me. Honestly this was the least painful one I've had and I will be coming back to this location and also calling in to request Becky. Thank you Becky for making my experience better than any other one I've had!!! read more

I came in as a walk in at 8 am and still have not been seen. There has been only about 3 people in the waiting room since I've been here. Mind you, some have an appointment and are seen right away. Whenever I have asked how long it will be to be see , they quickly give me a response and say soon. There's no one to ask anything until they call someone back. There is a lady who needs to just drop her urine off and has been waiting for 2 hours since they have told her she needs to register herself. And although she's done it, they won't even accept her sample until She get called up. As a walk-in, do yourself a favor and go to the one off of harbor in Fullerton. The waiting room is full if people but it goes by quick. I feel like this place the phlebotomist mainly steps out for the ones that have appointments and overlook the walk ins. Not sure what is going on at this location l, but efficiency is not here. As time was passed the 9 o'clock hour I asked if I was going to be seen soon since I had cortisol lab- the lady says I should've told them so they could've seen me sooner. She said I'd have to come back again since it was already past 9 :( read more

absolute trash experience. Do not say you will take walk-ins if you make them wait for hours and still do not see them! Like if they were open about the fact that it would take so long, I would've just left and made an appointment another day. But no, they chose to lie and waste my time. For the record it seems like the workers there are perfectly nice and are just doing their job. read more

Awful service. Two hour wait even though I had an appointment. Ridiculous, never coming back to this location again.

I went to quest yesterday for a blood draw. The the wait was super short and those check in machines are really convenient! The man who took my blood, I think it was Kenneth, was so sweet and helpful! I have a terrible needle phobia and he talked me through everything and made me feel more at ease. Unfortunately I still started to pass out but he was calm and helped me lay down and get some water and an ice pack. I don't know their names, but the ladies working with him that day were so sweet too! It was the best experience possible :) read more

Fast and efficient! Definitely make your appointment and you will be in and out. The staff is friendly