Extremely unprofessional and unorganized. Always on hold for over 15 min every-time you call. They…read morealways forget to send documents to the necessary destination. Everybody is so lazy.

Bakhari is the worst that I've ever seen! She is the most Rude, Condescending, and Impatient doctor…read moreI could possibly imagine. I was sent to her after a stay in the hospital, and all she did was tell me I'm wrong and disagree with the surgeons and specialists. Then when we needed prescriptions filled that were ordered by the hospital, she argued with me about which ones she felt like we needed and only filled the ones she wanted. Not the ones the specialists prescribed. I couldn't get away from Bakhari fast enough and refuse to refer to her as a doctor, because she gives all other doctors a bad name!! She is the absolute worst and I fear for anyone that is forced to use her! I only wish there was more that I could do to shine a light on how bad she really is!! If you look at her reviews on the facilities site, you will see that plenty of people had the same experience as I did!

I've started going here for my appointments. In general, I avoid going to the doctor mostly because…read moreit can be inconvenient, take up a lot of time, and be uncomfortable. So far, I've had a great experience at this location. I like that this location has everything in one place- you check in as soon as you walk in and they direct you to the right spot for your appointment. Even the bloodwork and labs can be done here so I'm not being sent off to another lab at some new to me location. I've been in for a few appointments so far and between the online information and front desk it's been a breeze to check in and proceed to my appointment. Each of my visits to medical professionals have been efficient, friendly, and have been low stress. Even planning appointments (though sometimes it takes some time) has been easy so far. I've been happy visiting this location and seeing the doctors here. One thing to note, the parking can fill up and you'll want to be careful in the lot as it's busy with cars and people.

Ive been going here for years. Always had great experiences with check in, lab, visits with my doc…read moreetc. I moved 30+ minutes away but still make the drive because I like them. More recently I started to see a dermatologist. First visit was very quick, glanced at my face and gave some care instructions. Things worsened and I felt the doc wasn't doing much examining rather than just prescribing creams and meds. Already not feeling confident with her, this last visit(or no visit) led me to terminate care with her. Appointments are not only hard to get, our personal schedules are also busy. I waited close to 2 months for this appointment. It was an early one at 7:30am. I live out of town, there is traffic, I tried calling twice while I was on the road. No answer. In the photo is my dash cam that captures my arrival at 7:35am I checked in and glanced at the time, it said 7:37am. I took a seat and was called back up moments later to be told that the doctor would not see me because of my 7 minutes late arrival... & to be completely honest based on my previous experiences with this doc she probably would've spent less than 7 minutes looking at my skin anyway. I was livid. Also, how many times have we all arrived for an appointment ON TIME and had to wait way more than seven minutes to be seen because our DOCTOR is running behind?! The double standard is wild. These are personal things, but I had been traveling for work all week. I was exhausted but knew I needed to make it. It was an early morning appointment. I drove a pretty long way. My visit wasn't anything intricate. I was SHOCKED. In complete disbelief. I think I'd understand if maybe I was 15+ minutes late. Or perhaps consistently late for every appointment but SEVEN minutes late one time & turned away. Not like I didn't take time away from work, or sacrificed sleep, or drove 30+ minutes to get there. Life happens and she should just be a little more considerate of that. Especially in a space where we go for "care." I have had nothing but great experiences here until my dermatology visits with Dr Nguyen. I'm going to start seeing someone new at a different clinic, hoping I will have a better experience.

I've had a great experience with this care company so far. I switched from Wellspace Health and the…read moredifference is night and day. I primarily do telehealth visits and I called today for an issue that's been ongoing and bothering me for quite some time to see about a referral and they had three appointments available the same day. When I would call Wellspace Health speak to someone on the phone for a telehealth visit. The service has been excellent.

I have been a long-term patient at at this clinic for years and when you ever have a complaint the…read morecall center supervisor is so unprofessional and is abusive and I have experienced repeated issues with provider continuity, appointment handling, and customer service that have significantly affected my health and well-being. Over the past several years: * My original provider, Dr. Tanya, left the practice. * My subsequent provider went on leave. * I have been waiting over a year and a half to enroll in a PTSD class; a manager previously promised assistance but has been on leave, with no further follow-up. More recently, I have been ill for over 3.5 weeks. On March 9th , I called the call center as instructed to report I would be late for my appointment and to request a telephone visit. The representative advised me to go to urgent care instead. Upon arriving at urgent care, I spoke with a manager who apologized and stated the call center should have immediately messaged the clinic on my behalf. The clinic staff were very helpful and kind. The supervisor assured me a doctor would call me back that day due to the severity of my symptoms. No call occurred. When I followed up with the call center and requested to speak to a supervisor, I was connected to Aundrea. During this call: * She was argumentative and unprofessional. * She showed no compassion despite my explaining my ongoing illness and recent urgent care visit (where providers suggested possible cancer or thyroid issues, though ER tests later ruled this out). * She referenced a phone interaction from over 2 years ago, treated me as problematic, spoke dismissively, and refused to assist. * She declined to contact the clinic or help resolve the issue. I requested the earliest available appointment with my provider, Dr. Ngyuin (or current assigned provider), and asked for clarification on their status/availability. I also noted prior issues, including a rushed March 2 telephone appointment where the doctor only addressed allergies, refused other concerns, promised a follow-up call that never happened, and required me to reschedule independently (which a helpful representative did for March 9). Despite these requests, I received no further communication from the clinic or doctor as promised. Due to worsening symptoms, I went to the emergency room, where testing confirmed a serious infection (including giardiasis) and a nasty virus. I was very ill and required treatment. My primary concerns are: 1. Repeated failure to follow through on promises (e.g., doctor callback, PTSD class enrollment assistance). 2. Unprofessional, dismissive, and argumentative behavior by call center supervisor Aundrea, which made me feel disrespected and discouraged from seeking care. 3. Overall barriers to timely access, provider continuity, and compassionate service--particularly challenging as a Medi-Cal patient. I hope this can be investigated, including coaching or review for the call center supervisor, improved follow-up processes, and resolution of my pending appointments/classes. I would appreciate a prompt response and confirmation of next steps.

The Doctor is OK, not much communications and never really look you in the eyes, always seem to be…read morein a hurry but gives me my referral and prescriptions. The problems I have is with the front desk personnel who need a lot more training, be a little more friendly, never smiled.The phone lines are always busy...sometimes I have to call up 10 or more times b4 they pick up the phone, sometimes 2 times. I think they need more help. I need help with an out of network appt and I went thru hell and back with the wrong information between sutter and this office, they could send you to the mental hospital. The energy in their voices are like non-existent, no clear English speaking voice, no understanding of what they say and clearly, I am given the wrong information. The Right hand do not know what the Left hand is doing and the patient suffers. We keep the office open by giving them our business and have to struggle just to get seen by a specialist. God help us all. I will be hesitant to refer my friends here cuz of the staff. Thanks for reading, Lucy R

she deserves a rating of F minus ! I have reported this…read moremoney hungry incompetent poor excuse for a doctor.... Bokhari Rashida MD - Sacramento, CA .. Every time I went into see her she only spent 5 minutes with me! She was always rude & yelled at me, a senior no less, for no reason at all. I saw her maybe 5 times hoping she would get better but she never did ! I was deathly ill from riding on the very filthy germ filled Amtrak train last June & I went in to get a diagnosis from Rashida Bohkari & she refused to look in my throat, and I had to ask her to look in my ears ..she did not give me a covid test, she was so nasty , angry & impatient & never kind & very incompetent! but she had the nerve to give me 5 prescriptions, because they get financial kickbacks from every prescription they give out , not even knowing what I was suffering from & not even knowing my medical history ... I only took the antibiotic but still I was sick & then it went into my ears & she did not even order me an urgent care visit with the ENT ..She is so bad & a thief of our insurance money for total incompetence , she should have her medical license permanently revoked

I had a very disappointing experience at this clinic. We arrived early to complete the required…read morepaperwork, but due to delays from the receptionist in providing the forms, it wasn't finished before the appointment time. Despite this, the doctor told me I needed to "get to my appointment on time," which felt rude and unprofessional given the circumstances. After reading other reviews, I now understand why my experience felt the way it did. It's concerning that a clinic can continue operating with such a lack of patient care. Respect, efficiency, and professionalism should be a priority, and unfortunately, this clinic fell short in all of these areas.

Horrible experience, I got my daughter early out of school for her physical, only to get told they…read morecould not see her till it's been a year which is next month, umm you guys scheduled the appointment for her when we came last time, 100% your fault and unorganized!!!

I have been coming here for almost a decade. Never any issues. The staff is friendly, helpful and…read moreknowledgeable! At my most recent visit 3/2026, Jesse did my intake stuff & a follow up survey about mental health he was so polite and engaging. I had my physical done by NP Brittany Nielsen. She was wonderful. The appointment was smooth and comforting. She addressed each of my questions patiently and listened attentively. Great experiences. 10/10 would recommend.

As a patient of this practice of over 17 years and the person who left an original yelp review over…read more2 decades ago that has seen an extremely disturbing trend evolve and if I simply looked the other way I WOULD BE DOING AN INJUSTICE TO MANKIND! Today, I'm going to simply state an experience that ANY PROSPECTIVE CUSTOMER WOULE WANT TO KNOW ABOUT and for legal purposes I'm going to keep it brief as I've been informed by counsel to not communicate about anything IF YOU ARE CONTEMPLATING BECOM8NG A PATIENT HERE I FEEL ITS MY DUTY TO LET YOU KNOW THERE WILL BE A TIME LIKE RIGHT NOW WHERE THIS OFFIVE IS RUN BY A COMPUTER,(for lack of verbiage)! Yes, you are joining the AI version of a doctor. I attempted to get ahold of Dr Patrick Lau a few days ago and on the site until I saw the note under the portal that says "DOCTOR IS OUT OF OFFICE UNTIL JUNE 23rd(this is at least his 9 vacation this year, so if you want this doctor-GET USED TO THAT INSTANT REPLY! THERE ARE MULTIPLE TIMES WHERE I FELT LIKE I WAS HAVING CONVERSATIONS VIA THE SUTTER POTTAL(My Health- one of a few platforms the use) WITH MORE THAN ONE PERSON.They have taken technology and manipulated it in the fullest. I JUST HOPE THEY ARENT USING THIS SAME CONCEPT WITH MEDICARE, MEDICAID AND ALL OF TGE INSURERS. Aside from the fact that they do "After Viist Summeries" for medication reviews(or in other words pushing a button to okay a refill and charge my Medicare $225), I have no real evidence but let's just say, INSURANCE AND MEDICARE FRAUD would not surprise me at all! I mean, it would be extremely simple to do with their set up and one could rake in tens of millions easily. If I could only sink that low, but I digress as I'm here to review a business and not be a dark web forum on how to scam the US Govt and INSURANCE COMPANIES WORLD WIDE!. If I were looking for a new PCP I would look somewhere else. However, if I were looking for advice on how scam and get rich fast, this might be a good place to learn from.

I was referred for an ENT and audiology appointment in April and it's now December and just got my…read moreat least third cancellation but I think it's been four cancellations. I'm patient but I've never been cancelled this many times. Going to try somewhere else. The new appointment was going to be April.

The doctors consistently provide excellent care here…read more However, billing is handled externally via UC Davis, and after One of my last visits, I was alarmed to find my bill had been sent to collections. No one from UC Davis contacted me ahead of time to ask why I hadn't paid my bill. Apparently, according to them, my bill had been sent back to them after they mailed it to me. So they immediately handed it off to collections. This was in about a 2 week period after my visit. When I spoke to the people over the phone regarding the billing discrepancy, they treated me like I had made some sort of mistake with my address, despite having no previous problems. I was worried sick it would hurt my credit. Fortunately, the collection was soft so it didn't report. Still, I see it as a completely unnecessary step they took to escalate the situation, when all they needed to do was give me a phone call or send me an email. Again, this issue doesn't reflect on the staff at this particular location, but to the greater UC Davis medical group entity. This is corporate medicine In family doctor packaging.

I can't say enough great things about this place! Working in health care it's rare to always have a…read moregreat experience or just a good one. I can tell each employee here cares and enjoys their job. I'm so kind to patients and it's such a relief to experience it on the other end. The app is the most user friendly! The care for my appointments not making me uncomfortable and hearing me is great care! I still want to gate-keep this place. Urgent care is the best I've been to. I've read some of the reviews and some of the complaints are not valid due to the office wouldn't know the care you want unless you state it all before coming. VA tends to refer people places not knowing the establishment can't take them and it's not the establishment's fault. I once worked for the VA as a supervisor. I feel the one stars are unfair

I was seen by this urgent care clinic, and they had me pay a co-payment. They, then submitted a…read moreclaim to the insurance and needed more to cover the visit. I have no dispute about paying what I owe. However, my card was automatically charged, without invoicing me. I asked if they invoiced me, and the lady said that they typically email. I never received an email. She stated that the reason why is because they don't have an email. I said did you mail it to me, then? She avoided answering. Care was OK, but I felt I had to ask for getting a medication and X-ray!

Attempted to contact this clinic numerous times by phone throughout the day in order to confirm…read moreMedicaid/Medi-Cal FFS coverage before making my way over as no other local urgent cares accept it. No answer whatsoever. Goes to a voicemail with no greeting or statement of business name. Clinic's website is inactive so nothing to look at for reference. Went ahead and booked the same-day appointment on Solv as instructed. Arrived to the clinic at 4:30pm for my 4:37pm appointment (confirmed via Solv/text) and the door was locked, no staff in the office, outside open sign blinking, signage on the outside void of hours of operation and contact information, attempted again to call numerous times with no response. Waited till 5pm with no call-back/service/greeting. Had to borrow transportation for the day to ultimately end up wasting my time. Super unprofessional/unethical, especially for those seeking "urgent care."

I was so happy to see that a new urgent care was opening in Natomas and, when I had a tooth…read moreinfection the week after Christmas, I decided to give it a try! Much to my dismay, I was informed the clinic had "no doctors" and wouldn't until mid-January. Since then (now late-January), I have noticed they are closing early every day and/or not opening at all. Until they are truly prepared to provide urgent care medical services, patients should stay away! 02/02/2019 UPDATE: 11:30 a.m. on a Saturday and they are closed. Take a look at the photo I've attached. It says they are open 7 days a week, 9am to 9pm. What is going on???

Dismissive staff (excluding selective medical assistants), rough handling by the x-ray technician,…read moreprivacy violations by the nurse practitioner, inconsistent policies, and unprofessional staff- wouldn't recommend to even the sickest individual. Long wait time. I hope no one else has to experience care like this. Oh and roaches in the lights above!

TLDR: Place is dirty, people are fine and the quality of care though was so-so. I was with my…read moresister who needed antibiotics and the doctor kept continually pressing on the spot over and over she said gave her immense pain. Like... really? After she already said what needed to be done, too. For a longer review, I would be VERY cautious going here. Tons of dust, sad little waiting chairs like you were in a school cafeteria, the place in general looks very sad and dirty (I cannot emphasize that enough, why is a place that gives care to people so dirty??) and we waited 48 minutes after having an appointment at 9:00 AM. There is a reason this place has such low reviews. They need a cleaner!! If you're an anxious patient do NOT go here, they aren't detail oriented AND almost just let my sister walk out without paying? BIG YIKES.