Extremely unprofessional and unorganized. Always on hold for over 15 min every-time you call. They…read morealways forget to send documents to the necessary destination. Everybody is so lazy.

Bakhari is the worst that I've ever seen! She is the most Rude, Condescending, and Impatient doctor…read moreI could possibly imagine. I was sent to her after a stay in the hospital, and all she did was tell me I'm wrong and disagree with the surgeons and specialists. Then when we needed prescriptions filled that were ordered by the hospital, she argued with me about which ones she felt like we needed and only filled the ones she wanted. Not the ones the specialists prescribed. I couldn't get away from Bakhari fast enough and refuse to refer to her as a doctor, because she gives all other doctors a bad name!! She is the absolute worst and I fear for anyone that is forced to use her! I only wish there was more that I could do to shine a light on how bad she really is!! If you look at her reviews on the facilities site, you will see that plenty of people had the same experience as I did!

I've started going here for my appointments. In general, I avoid going to the doctor mostly because…read moreit can be inconvenient, take up a lot of time, and be uncomfortable. So far, I've had a great experience at this location. I like that this location has everything in one place- you check in as soon as you walk in and they direct you to the right spot for your appointment. Even the bloodwork and labs can be done here so I'm not being sent off to another lab at some new to me location. I've been in for a few appointments so far and between the online information and front desk it's been a breeze to check in and proceed to my appointment. Each of my visits to medical professionals have been efficient, friendly, and have been low stress. Even planning appointments (though sometimes it takes some time) has been easy so far. I've been happy visiting this location and seeing the doctors here. One thing to note, the parking can fill up and you'll want to be careful in the lot as it's busy with cars and people.

Ive been going here for years. Always had great experiences with check in, lab, visits with my doc…read moreetc. I moved 30+ minutes away but still make the drive because I like them. More recently I started to see a dermatologist. First visit was very quick, glanced at my face and gave some care instructions. Things worsened and I felt the doc wasn't doing much examining rather than just prescribing creams and meds. Already not feeling confident with her, this last visit(or no visit) led me to terminate care with her. Appointments are not only hard to get, our personal schedules are also busy. I waited close to 2 months for this appointment. It was an early one at 7:30am. I live out of town, there is traffic, I tried calling twice while I was on the road. No answer. In the photo is my dash cam that captures my arrival at 7:35am I checked in and glanced at the time, it said 7:37am. I took a seat and was called back up moments later to be told that the doctor would not see me because of my 7 minutes late arrival... & to be completely honest based on my previous experiences with this doc she probably would've spent less than 7 minutes looking at my skin anyway. I was livid. Also, how many times have we all arrived for an appointment ON TIME and had to wait way more than seven minutes to be seen because our DOCTOR is running behind?! The double standard is wild. These are personal things, but I had been traveling for work all week. I was exhausted but knew I needed to make it. It was an early morning appointment. I drove a pretty long way. My visit wasn't anything intricate. I was SHOCKED. In complete disbelief. I think I'd understand if maybe I was 15+ minutes late. Or perhaps consistently late for every appointment but SEVEN minutes late one time & turned away. Not like I didn't take time away from work, or sacrificed sleep, or drove 30+ minutes to get there. Life happens and she should just be a little more considerate of that. Especially in a space where we go for "care." I have had nothing but great experiences here until my dermatology visits with Dr Nguyen. I'm going to start seeing someone new at a different clinic, hoping I will have a better experience.

De. Astran, online Dr, is dangerous! Goes to extremes unnecessarily based upon just ONE lab report…read more causing huge amounts of patient angst ! ("You have this disease and possibly that disease which both can kill you). No questions re history, past records, alcohol, Tylenol, or green tea which can alter results. Not take things in steps just jumps to extremes based upon just 1 test! No wonder on the phone as be awful in- person with patients. Entire company is dangerous ! MAs can't keep name, address, dob, phone, and insurance straight! Always left up to patient to follow up as no one follows through on what they say they'll do! Asked for a referral for ABC and they assign one for XYZ when that was done earlier in year! Not nice staff! Online portal is a jumbled disorganized mess! Not only incompetent and very poorly organized and managed but dangerous! Do you want to put your life in their hands?!?!

I've had a great experience with this care company so far. I switched from Wellspace Health and the…read moredifference is night and day. I primarily do telehealth visits and I called today for an issue that's been ongoing and bothering me for quite some time to see about a referral and they had three appointments available the same day. When I would call Wellspace Health speak to someone on the phone for a telehealth visit. The service has been excellent.

The Doctor is OK, not much communications and never really look you in the eyes, always seem to be…read morein a hurry but gives me my referral and prescriptions. The problems I have is with the front desk personnel who need a lot more training, be a little more friendly, never smiled.The phone lines are always busy...sometimes I have to call up 10 or more times b4 they pick up the phone, sometimes 2 times. I think they need more help. I need help with an out of network appt and I went thru hell and back with the wrong information between sutter and this office, they could send you to the mental hospital. The energy in their voices are like non-existent, no clear English speaking voice, no understanding of what they say and clearly, I am given the wrong information. The Right hand do not know what the Left hand is doing and the patient suffers. We keep the office open by giving them our business and have to struggle just to get seen by a specialist. God help us all. I will be hesitant to refer my friends here cuz of the staff. Thanks for reading, Lucy R

she deserves a rating of F minus ! I have reported this…read moremoney hungry incompetent poor excuse for a doctor.... Bokhari Rashida MD - Sacramento, CA .. Every time I went into see her she only spent 5 minutes with me! She was always rude & yelled at me, a senior no less, for no reason at all. I saw her maybe 5 times hoping she would get better but she never did ! I was deathly ill from riding on the very filthy germ filled Amtrak train last June & I went in to get a diagnosis from Rashida Bohkari & she refused to look in my throat, and I had to ask her to look in my ears ..she did not give me a covid test, she was so nasty , angry & impatient & never kind & very incompetent! but she had the nerve to give me 5 prescriptions, because they get financial kickbacks from every prescription they give out , not even knowing what I was suffering from & not even knowing my medical history ... I only took the antibiotic but still I was sick & then it went into my ears & she did not even order me an urgent care visit with the ENT ..She is so bad & a thief of our insurance money for total incompetence , she should have her medical license permanently revoked

I had a very disappointing experience at this clinic. We arrived early to complete the required…read morepaperwork, but due to delays from the receptionist in providing the forms, it wasn't finished before the appointment time. Despite this, the doctor told me I needed to "get to my appointment on time," which felt rude and unprofessional given the circumstances. After reading other reviews, I now understand why my experience felt the way it did. It's concerning that a clinic can continue operating with such a lack of patient care. Respect, efficiency, and professionalism should be a priority, and unfortunately, this clinic fell short in all of these areas.

Horrible experience, I got my daughter early out of school for her physical, only to get told they…read morecould not see her till it's been a year which is next month, umm you guys scheduled the appointment for her when we came last time, 100% your fault and unorganized!!!

I've been at this doctors office for many years. Everyone is always professional and always…read morecaring. The receptionist Alexandria and others are super professional and always send messages to the providers. Now that there's AI technology the doctors ask you for permission to use it. It's the patients choice, so there should not be any complaints. I would definitely recommend this doctor's office to anyone needing care.

I experienced a welcoming environment in Natomas Family Practice. PA Julia Kim is always kind. She…read morelistened carefully to my concerns. She made me feel truly cared, her gentle approach and clear communication put me at ease.

I was referred for an ENT and audiology appointment in April and it's now December and just got my…read moreat least third cancellation but I think it's been four cancellations. I'm patient but I've never been cancelled this many times. Going to try somewhere else. The new appointment was going to be April.

The doctors consistently provide excellent care here…read more However, billing is handled externally via UC Davis, and after One of my last visits, I was alarmed to find my bill had been sent to collections. No one from UC Davis contacted me ahead of time to ask why I hadn't paid my bill. Apparently, according to them, my bill had been sent back to them after they mailed it to me. So they immediately handed it off to collections. This was in about a 2 week period after my visit. When I spoke to the people over the phone regarding the billing discrepancy, they treated me like I had made some sort of mistake with my address, despite having no previous problems. I was worried sick it would hurt my credit. Fortunately, the collection was soft so it didn't report. Still, I see it as a completely unnecessary step they took to escalate the situation, when all they needed to do was give me a phone call or send me an email. Again, this issue doesn't reflect on the staff at this particular location, but to the greater UC Davis medical group entity. This is corporate medicine In family doctor packaging.

I can't say enough great things about this place! Working in health care it's rare to always have a…read moregreat experience or just a good one. I can tell each employee here cares and enjoys their job. I'm so kind to patients and it's such a relief to experience it on the other end. The app is the most user friendly! The care for my appointments not making me uncomfortable and hearing me is great care! I still want to gate-keep this place. Urgent care is the best I've been to. I've read some of the reviews and some of the complaints are not valid due to the office wouldn't know the care you want unless you state it all before coming. VA tends to refer people places not knowing the establishment can't take them and it's not the establishment's fault. I once worked for the VA as a supervisor. I feel the one stars are unfair

This location DOES NOT refill any prescriptions that they originally prescribed UNLESS, that is,…read moreyou pay them hundreds of dollars (more, EACH TIME) to 1st be "seen" and then, after a brief (e.g.) 5 minute weight-in and basic vitals (taken, recorded) plus the 'interview' they will order your refill (from your pharmacy). This is true, REGARDLESS of the nature of the medication including (e.g.) prescriptions to lower cholesterol; such as simvastatin 20 mg. Be Aware!

Attempted to contact this clinic numerous times by phone throughout the day in order to confirm…read moreMedicaid/Medi-Cal FFS coverage before making my way over as no other local urgent cares accept it. No answer whatsoever. Goes to a voicemail with no greeting or statement of business name. Clinic's website is inactive so nothing to look at for reference. Went ahead and booked the same-day appointment on Solv as instructed. Arrived to the clinic at 4:30pm for my 4:37pm appointment (confirmed via Solv/text) and the door was locked, no staff in the office, outside open sign blinking, signage on the outside void of hours of operation and contact information, attempted again to call numerous times with no response. Waited till 5pm with no call-back/service/greeting. Had to borrow transportation for the day to ultimately end up wasting my time. Super unprofessional/unethical, especially for those seeking "urgent care."

I was so happy to see that a new urgent care was opening in Natomas and, when I had a tooth…read moreinfection the week after Christmas, I decided to give it a try! Much to my dismay, I was informed the clinic had "no doctors" and wouldn't until mid-January. Since then (now late-January), I have noticed they are closing early every day and/or not opening at all. Until they are truly prepared to provide urgent care medical services, patients should stay away! 02/02/2019 UPDATE: 11:30 a.m. on a Saturday and they are closed. Take a look at the photo I've attached. It says they are open 7 days a week, 9am to 9pm. What is going on???

Only leaving a 2 star so that they don't remove it, but they really deserve a 1 star. I've been…read morecoming here for years because it's most convenient for me, but the last two times I got here at 9 am when they open and both times the provider was late. I waited over an hour both times and I was 2nd and 3rd in line. This place is terrible and the providers aren't great.

Dismissive staff (excluding selective medical assistants), rough handling by the x-ray technician,…read moreprivacy violations by the nurse practitioner, inconsistent policies, and unprofessional staff- wouldn't recommend to even the sickest individual. Long wait time. I hope no one else has to experience care like this. Oh and roaches in the lights above!