I've had a great experience with this care company so far. I switched from Wellspace Health and the…read moredifference is night and day. I primarily do telehealth visits and I called today for an issue that's been ongoing and bothering me for quite some time to see about a referral and they had three appointments available the same day. When I would call Wellspace Health speak to someone on the phone for a telehealth visit. The service has been excellent.

De. Astran, online Dr, is dangerous! Goes to extremes unnecessarily based upon just ONE lab report…read more causing huge amounts of patient angst ! ("You have this disease and possibly that disease which both can kill you). No questions re history, past records, alcohol, Tylenol, or green tea which can alter results. Not take things in steps just jumps to extremes based upon just 1 test! No wonder on the phone as be awful in- person with patients. Entire company is dangerous ! MAs can't keep name, address, dob, phone, and insurance straight! Always left up to patient to follow up as no one follows through on what they say they'll do! Asked for a referral for ABC and they assign one for XYZ when that was done earlier in year! Not nice staff! Online portal is a jumbled disorganized mess! Not only incompetent and very poorly organized and managed but dangerous! Do you want to put your life in their hands?!?!

I've started going here for my appointments. In general, I avoid going to the doctor mostly because…read moreit can be inconvenient, take up a lot of time, and be uncomfortable. So far, I've had a great experience at this location. I like that this location has everything in one place- you check in as soon as you walk in and they direct you to the right spot for your appointment. Even the bloodwork and labs can be done here so I'm not being sent off to another lab at some new to me location. I've been in for a few appointments so far and between the online information and front desk it's been a breeze to check in and proceed to my appointment. Each of my visits to medical professionals have been efficient, friendly, and have been low stress. Even planning appointments (though sometimes it takes some time) has been easy so far. I've been happy visiting this location and seeing the doctors here. One thing to note, the parking can fill up and you'll want to be careful in the lot as it's busy with cars and people.

Ive been going here for years. Always had great experiences with check in, lab, visits with my doc…read moreetc. I moved 30+ minutes away but still make the drive because I like them. More recently I started to see a dermatologist. First visit was very quick, glanced at my face and gave some care instructions. Things worsened and I felt the doc wasn't doing much examining rather than just prescribing creams and meds. Already not feeling confident with her, this last visit(or no visit) led me to terminate care with her. Appointments are not only hard to get, our personal schedules are also busy. I waited close to 2 months for this appointment. It was an early one at 7:30am. I live out of town, there is traffic, I tried calling twice while I was on the road. No answer. In the photo is my dash cam that captures my arrival at 7:35am I checked in and glanced at the time, it said 7:37am. I took a seat and was called back up moments later to be told that the doctor would not see me because of my 7 minutes late arrival... & to be completely honest based on my previous experiences with this doc she probably would've spent less than 7 minutes looking at my skin anyway. I was livid. Also, how many times have we all arrived for an appointment ON TIME and had to wait way more than seven minutes to be seen because our DOCTOR is running behind?! The double standard is wild. These are personal things, but I had been traveling for work all week. I was exhausted but knew I needed to make it. It was an early morning appointment. I drove a pretty long way. My visit wasn't anything intricate. I was SHOCKED. In complete disbelief. I think I'd understand if maybe I was 15+ minutes late. Or perhaps consistently late for every appointment but SEVEN minutes late one time & turned away. Not like I didn't take time away from work, or sacrificed sleep, or drove 30+ minutes to get there. Life happens and she should just be a little more considerate of that. Especially in a space where we go for "care." I have had nothing but great experiences here until my dermatology visits with Dr Nguyen. I'm going to start seeing someone new at a different clinic, hoping I will have a better experience.

Extremely unprofessional and unorganized. Always on hold for over 15 min every-time you call. They…read morealways forget to send documents to the necessary destination. Everybody is so lazy.

Bakhari is the worst that I've ever seen! She is the most Rude, Condescending, and Impatient doctor…read moreI could possibly imagine. I was sent to her after a stay in the hospital, and all she did was tell me I'm wrong and disagree with the surgeons and specialists. Then when we needed prescriptions filled that were ordered by the hospital, she argued with me about which ones she felt like we needed and only filled the ones she wanted. Not the ones the specialists prescribed. I couldn't get away from Bakhari fast enough and refuse to refer to her as a doctor, because she gives all other doctors a bad name!! She is the absolute worst and I fear for anyone that is forced to use her! I only wish there was more that I could do to shine a light on how bad she really is!! If you look at her reviews on the facilities site, you will see that plenty of people had the same experience as I did!

I experienced a welcoming environment in Natomas Family Practice. PA Julia Kim is always kind. She…read morelistened carefully to my concerns. She made me feel truly cared, her gentle approach and clear communication put me at ease.

I have been coming here for almost a decade. Never any issues. The staff is friendly, helpful and…read moreknowledgeable! At my most recent visit 3/2026, Jesse did my intake stuff & a follow up survey about mental health he was so polite and engaging. I had my physical done by NP Brittany Nielsen. She was wonderful. The appointment was smooth and comforting. She addressed each of my questions patiently and listened attentively. Great experiences. 10/10 would recommend.

I was sent here by my employer after being injured on the job. The first visit, I tried telling the…read moredoctor about my back pain and he wouldn't even make eye contact. He just typed away at his computer for roughly 5 minutes, asked me to rank the pain 1-10, then left and told me to apply ice. I've had positive experiences with my chiropractor and physical therapist, but the side of this Urgent Care that deals with doctors visits is absolutely terrible. The last two times I've been here, I've had to leave work early, which is unpaid, and arrived only to be told that even though I set an appointment for 3PM, it would still be an additional 45 minute wait. Today, I went in for a 4PM appointment and was told it would be roughly ONE AND A HALF HOURS. These doctors visits consist of 2 minutes of brief follow up questions. It's pathetic that this urgent care facility is apparently incapable of following their own appointments at the expense of the patient. I lost 3 hours of pay today because of their incompetency. I rescheduled for Monday the 26th and I'll leave a follow up review then. Whoever is in charge of running this facility should be embarrassed. This has been, hands down, the worst medical care service I've received in my entire life.

I called to see if they had any physical exam appointment availability…read more One would think that they could simply tell you a yes or no within a few minutes. I was placed on hold .... a minimum of 3 times within 10 minutes by 3 different people pushing me on someone else to deal with a curt "oh okay hold on" All I wanted to know was about appointment times and the courtesy given to me was putting me on hold until I ultimately was given the time to think "there are several other places worth my time to call than USHealthworks"

I had my monthly medication IV infusion yesterday, April 5, 2026, at the Sutter Downtown Center, in…read morethe Bueller building, and was taken care of by my amazing, competent, compassionate nurse Jim N.!!!Jim is the BEST nurse ever!! He is very skillful in IV insertion. I am a very hard sticker patient since I go monthly for my infusion and needs IV access, and my veins are very difficult to access due to scar tissue, given that I have been getting this treatment for years. And I have been in the hospital many times due to my cerebral aneurysm rupture problems, and surgeries leading to my vein collapse and scar tissue complications. BUT RN Jim N. has always been able to access my veins the first time and easily! I just want to applaud how Jim is an absolutely great asset to Sutter Medical & at the infusion center in downtown Sutter! Jim's Sutter Infusion colleagues are also excellent, competent & compassionate! Jim N .is just unique!!! I highly recommend Sutter Infusion staff & the facility! What a great patient experience I have had there !!!

Maternity care. I'm extremely upset that a botched epidural has caused me so much ongoing pain. 4…read moredays postpartum I was back in the ER waiting 6 hours plus additional time, to get a blood patch. This did not occur with my first kid that I had at Kaiser! The original anesthesiologist was an older woman. She seems frustrated and couldn't get her hands still. She got upset after I told her the needle wasn't placed right. At this point she kept asking where do you feel it and get jamming it in more. This almost caused me to pass out. She was very rude and not helpful. I knew she messed up at that very moment. When she entered the room she didn't have any bedside manner. I expect anesthesiologist who is giving an epidural to be cordial... Now 6 months later after having my baby.. I'm constantly in pain and having severe neck and shoulder pain. I'm just being told to get another blood patch. Staff needs to be better trained. Another woman was in the ER with me for the same reason. So this is definitely a Sutter issue.

Attempted to contact this clinic numerous times by phone throughout the day in order to confirm…read moreMedicaid/Medi-Cal FFS coverage before making my way over as no other local urgent cares accept it. No answer whatsoever. Goes to a voicemail with no greeting or statement of business name. Clinic's website is inactive so nothing to look at for reference. Went ahead and booked the same-day appointment on Solv as instructed. Arrived to the clinic at 4:30pm for my 4:37pm appointment (confirmed via Solv/text) and the door was locked, no staff in the office, outside open sign blinking, signage on the outside void of hours of operation and contact information, attempted again to call numerous times with no response. Waited till 5pm with no call-back/service/greeting. Had to borrow transportation for the day to ultimately end up wasting my time. Super unprofessional/unethical, especially for those seeking "urgent care."

I was so happy to see that a new urgent care was opening in Natomas and, when I had a tooth…read moreinfection the week after Christmas, I decided to give it a try! Much to my dismay, I was informed the clinic had "no doctors" and wouldn't until mid-January. Since then (now late-January), I have noticed they are closing early every day and/or not opening at all. Until they are truly prepared to provide urgent care medical services, patients should stay away! 02/02/2019 UPDATE: 11:30 a.m. on a Saturday and they are closed. Take a look at the photo I've attached. It says they are open 7 days a week, 9am to 9pm. What is going on???

I was here for lab work. My best advice is to make sure you have an appointment. Most times the…read morelab techs are good at the blood draw but this lady was pulling, twisting and turning the needle to find a vein.. omg

I've been to a few different Kaiser locations, and I personally prefer the Fair Oaks location over…read morethis one. This location seems to serve a wide variety of patients, so I typically only come here for pediatrics for my son or women's health for myself. Unfortunately, my experiences here have been pretty inconsistent. Parking is one of my frustrations. There are several parking spots available, but the areas closest to the departments I need always feel overcrowded and difficult to manuever due to tight paths. It can already start your visit off on a stressful note searching for parking. Service here is very hit-or-miss. A few months ago, I brought my son in for his middle school immunizations, and everything went smoothly. The staff was friendly, efficient, and we really appreciated how easy that visit was. However, our most recent visit on Tuesday, February 17th was a completely different experience. We checked in right on time at noon at Suite 1C on the first floor and were told to head up to the second floor. Once we got there at the instructed room (214?), there was a sign on the door asking patients to wait and please do not knock so as not to disturb others. We ended up waiting about 30 minutes, which thankfully we could accommodate that day, but it still felt like a long time given that we had an appointment. When we were finally seen, the staff member confirmed my son's information and what shots he needed, including his COVID booster. She asked if he wanted both shots in one arm or one in each arm, and he chose one per arm. What happened next was honestly concerning. She administered both shots very quickly--which would have been fine--but then placed the bandages after the fact without properly aligning them with the injection sites. She put a bandage on each arm, but not where the shots were actually given. I quickly noticed that both injection sites were still bleeding because the bandages were misplaced. While she was putting away supplies, I had to put on new bandages myself. As a parent, that really didn't sit well with me. I understand efficiency, but basic care and attention to detail--especially when it comes to preventing infection--should not be overlooked. My son also noticed the error and found it unprofessional as well. The appointment felt rushed from start to finish, especially after already waiting a significant amount of time. I didn't say anything in the moment because we just wanted to leave, but it's something worth noting for anyone visiting this location. Based on my experiences, I would definitely choose the Fair Oaks location instead but unfortunately, for my son, we have to come to this location for Pediatrics.

I can't say enough great things about this place! Working in health care it's rare to always have a…read moregreat experience or just a good one. I can tell each employee here cares and enjoys their job. I'm so kind to patients and it's such a relief to experience it on the other end. The app is the most user friendly! The care for my appointments not making me uncomfortable and hearing me is great care! I still want to gate-keep this place. Urgent care is the best I've been to. I've read some of the reviews and some of the complaints are not valid due to the office wouldn't know the care you want unless you state it all before coming. VA tends to refer people places not knowing the establishment can't take them and it's not the establishment's fault. I once worked for the VA as a supervisor. I feel the one stars are unfair

This location DOES NOT refill any prescriptions that they originally prescribed UNLESS, that is,…read moreyou pay them hundreds of dollars (more, EACH TIME) to 1st be "seen" and then, after a brief (e.g.) 5 minute weight-in and basic vitals (taken, recorded) plus the 'interview' they will order your refill (from your pharmacy). This is true, REGARDLESS of the nature of the medication including (e.g.) prescriptions to lower cholesterol; such as simvastatin 20 mg. Be Aware!

I had an earring back get pushed INSIDE my ear and get infected and I couldn't get it out! Dr was…read moreawesome, didn't miss a beat. Numbed my ear, wrangled it out, and prescribed me antibiotics. I was out in less than an hour! I only wish I spent less time trying to get it out myself, lol. They are great!

Only leaving a 2 star so that they don't remove it, but they really deserve a 1 star. I've been…read morecoming here for years because it's most convenient for me, but the last two times I got here at 9 am when they open and both times the provider was late. I waited over an hour both times and I was 2nd and 3rd in line. This place is terrible and the providers aren't great.