I came here to get my weekly lab work done. The waiting area was clean but had like a weird body odor smell that lingered which is why only 4 stars were given. I signed him on my phone and waited less than 5 minutes. I was called by Raelynn and she was an absolute delight. I'm a hard zo she took her time and got my labs first try. I would highly recommend her. read more

Very unfriendly business. I have to use them for blood tests. I detest coming here. They are never on time. Most recently they lost my appointment. After I made it at their kiosk. Be prepared for long long waits. Unhelpful people. read more

I've been to this location multiple times and never had an issue. I'm always in and out, unlike a lot of other places where you're stuck waiting forever. Some of these 1- and 2-star reviews are honestly wild. If the biggest complaint is that someone wasn't "friendly enough," that says more about expectations than the actual service. You're there to get your blood drawn, not for a full customer service experience. Get what you need done and keep it moving. You also have no idea if they're short-staffed or covering for call-outs and still getting the job done. A little patience and consideration would go a long way. read more

I'm still so impressed how organized Quest is. I went for routine blood work and had made my appointment through their App. When it was time for my appointment, I was earlier than I expected so I couldn't check-in through their App. I went inside and checked in at the kiosk. There isn't anyone there to greet you, but there is someone coming out constantly to call the next person for their appointment. Then someone will come out to check in everyone has checked-in. Everything runs smoothly and customer service is great. Tonya took care of me and was professional and kind in my short time with her. She quickly drew blood, copied my insurance cards, and I was on my way. Some test results were in my App and sent to my doctor the next day and the rest the following. I love efficiency! read more

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Today I had an issue getting my bloodwork because my doctor submitted it incorrectly (no fault of Quest at all, it was my doctors error) The employee told me I would have to come back another time. I let him know that I had to take an uber there, he then took extra time to dig into my issue so I could get my bloodwork collected. The actual collection process was extremely fast and painless. I was in and out of there in no time and i was actually even called in a few minutes early, which is greatly appreciated. I cannot thank him enough for the wonderful experience and taking the extra time with fixing my issue so i didn't have to pay for another ride back to quest. He really could have just sent me off and told me there is nothing he could do, thank you for going above and beyond. read more

The phlebotomist blew a vein and blamed it on me. Made me bend my hand around the arm rest to do the stick and keep my hand clenched. I could totally feel she went through the vein - overly aggressive. I've had around 15+ draws this year. She was the first to have a problem. also Parking sucks. I am now concerned about future draws and will go somewhere else. read more

Quest Diagnostics - Too aggressive and then blamed me. - Laboratory Testing Near Me - Las Vegas, Nevada

First of all, to save yourself time and trouble and a long wait, make an appointment online. It makes all the difference in the world. They were moving really fast this morning so I didn't have to wait long at all for my blood draw. Jasmine, my phlebotomist was awesome! She was friendly, intelligent, and explained everything to me. She also didn't hurt me when she drew the blood which is nice! I'm taking one star off because I guess in order to save money this business no longer has a front desk to check in with or ask questions of and they make the phlebotomists do all that work, all the checking in all the checking of insurance and your ID and everything. The phlebotomist should be there to do their job. Not be a medical front office staffer, a biller and a phlebotomist all rolled into one. Also, they used to be 24 hours a day at this location and they've severely cut back their hours at all the locations actually. read more

Yes. Let's talk about crystal (sorry if the spelling is wrong) David walked in and she took over. He had an appointment and was having trouble checking in "I got this" and she did. The blood draw was painless and fast and the amity was legitimate. read more

The wait time with an appointment was great. The phlebotomist (Angel) who assisted us not so much. We were never greeted just told room #10. Upon entering she stated after insurance it would be $185, she was asked if that was after both insurances. She said no they only bill one insurance and it falls on the patient to bill the second insurance. I requested a bill be sent as her statement is 100% false. She was asked to double check for the second insurance and refused, a supervisor was requested and she denied saying one was not available as she rolled her eyes and walked away. Thank goodness this was a one off visit. read more

Making an appointment ahead of time is a must! I arrived just a couple minutes before my scheduled time, checked in and was the second person on their list. Marisel was very efficient read more

Although there is a Quest Lab about 10 minutes from my west side home, my husband and I needed to get bloodwork done quickly, so we selected this specific location due to availability of timing that worked for us on a "next day" appointment. Come to find out, this location is like the mother ship of Quest Labs here in the Las Vegas valley. Not only is it the largest location that I have physically been in myself, it appears the actual lab itself is upstairs in this exact building as well (at other locations around town, I believe you get your bloodwork done and it actually comes to this location to be processed). On this day, my husband and I are here an hour early because we had another appointment on this side of town. As such, I had an extended opportunity to observe the flow of all that is happening at this Quest location. This is a very high volume location. Typical of blood draw locations these days, the reception/waiting room is void of an actual receptionist and everything is electronic, including your check-in. Have your ID and Insurance cards handy and know the electronic kiosk to check-in is very friendly and easy to use. But if you are walking in with some issue or challenge or question that does not fit the mold of "check-in, sit down, wait" you might have some difficulty talking to a person. The lab tech people who do pop out to call on patients with appointments always are kind and patient when someone butts in and says "I have a question....." Even if you think you need help, I would suggest start with the kiosk first if you can. This location is very efficient. After checking in, there is lots of space to sit or stand. Chairs, walls, TVs, kiosks, not a lot else. No vending machines. A giant TV will tell you how many appointments there are and where you are in the queue. Walk-Ins are welcome, but this place seems so incredibly busy, I don't think that is the way to go and might be tough. All appointments seem to run precisely on time, so don't be late. There is one restroom in the reception area for patients to use. Nana is the lab tech taking care of me when my time comes up in queue. She is efficient, friendly, fast and poked my arm with minimal discomfort. All good! So all things considered and a wait time that was on us not on them, I think this Quest is pretty good. read more

Worst service ever in my life. They pack so many apps into the schedule and then constantly run 20-30 behind. Unacceptable!! If I could sue them for my lost time I would! Shyt neighborhood too. read more

This Quest is getting 3 stars but please read it all. I did not end up getting bloodwork done here, I was on the waitlist for 3 hours and never got in. The employees working were honest about the wait time. Given I had to get bloodwork on a Sunday and this was the only one open, I had no other choice. After 3 hours I couldn't wait any longer, I was upset since the workers kept coming around to manage expectations. I would argue that the people working here all should get 5 stars. This may be more of a Vegas issue but the problem is that there aren't enough locations open to handle the amount of people who need care. The inside was clean but packed with people and there weren't enough seats. I came in at 7:45am on a Sunday and by 9am people were standing and they were letting walk ins known that they may not be able to be seen. People were mad and frustrated but I've been frustrated sitting it a waiting room not being able to speak with someone. Bravo for managing the expectation but Quest needs to help with the amount of people needing care and not being able to give it. I had to go on a specific day for hormonal testing and now have to wait another month. read more

Arrived on time for my scheduled appointment and checked in through text. Went inside and after 20 minutes my name was removed off the board and they started calling more and more people after my appointment time. After 30 minutes I asked a tech if there's an issue and she said no if my name is off the board they should be calling me. But no one ever did so I left I didn't like how rude some of the workers were to other people waiting and the fact quest gave up all receptionists or managers means now the workers can remove people off the board without consequences I assume to keep their wait times and board clear for appearance sake. I went ahead and made a new appointment at a different location for an earlier time on another day. I think my experience is fairly typical for quest now that they are obvious how little they care for patients. Be ready to get there early and to wait and have zero assurances or assistance from anyone inside read more

I went to Quest Diagnostics as a walk-in and was shocked by how I was treated. When I arrived around 1:15 PM, I was the only Black person there. There were about six other people ahead of me on the standby list. I patiently waited as every single one of them was seen. When it was finally my turn, the staff told me they wouldn't see me because they were "closed," claiming they take their last standby at 1:10 PM ,just five minutes before I signed in. What makes this worse is that all the other walk-ins were helped, yet I was the only one turned away. The staff member, who said his name was "Jim," refused to assist me further. I can't help but feel this was discrimination, and no one should be treated like this. Extremely disappointed and hurt by this experience. Quest Diagnostics should be held accountable for allowing such unequal and unprofessional treatment. read more

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Vanessa treated my husband very kindly. Pretty much didn't feel anything and we walked away satisfied.

This place is garbage. Had an appointment at noon.. 1 hour went bye. Did not see my name on this list.. they have no front desk. Nobody to ask. Nobody for help. Waited another half hour and left.. what a joke read more

I haven't been to this Quest Diagnostics since the remodel (you had to go in to a different set of doors before and there was no iron fence around the place before) and I really like what they did. The new waiting area is clean and bright, with a lot of seating. I remember the old one being really creepy with weird floors and it was dark. Now, to be fair, I'm not the biggest fan of automated everything. I think it's dumb to not have a human up front because in these situations people have questions they want to ask. I can't tell you how many people I saw just opening doors and trying to find someone to talk to or bombarding the person calling someone else's name out to ask a question. I do appreciate though that there are like 5 kiosks so you don't really have to wait in line to check in. We made an 1040AM appointment. I highly recommend making an appointment. The screens show you whether you are checked in and they show the standby list. That list hardly moved while we were there. We were finally taken back around 1115AM which isn't too bad in the this world of medicine. The people working here seemed fairly nice enough as well. Some of them would be funny when coming out to call names. The person who did my mom's bloodwork was excellent. Great technique and bedside manner. read more

Quest Diagnostics - Kiosk - Laboratory Testing Near Me - Las Vegas, Nevada

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Friendly staff and got in right away my appointment time. Staff was super friendly But my care or should I say my insurance was denied... they stated California accepts this insurance but not contracted in Nevada. Just UNBELIEVABLE read more

You can find a quest office almost anywhere on the East side of town. Go to their website and you can usually find a time and location convenient for yourself. Check in and waiting is no problem, since you always have an appointment. The technician are friendly and efficient. You can usually find your results on your MyQuest app a day or two after the service. read more

I just had to take my little brother here to get some bloodwork done. I went online and found an available appointment for the same day. I so easily scheduled it and then drove right down there. I checked in and sat down and was immediately called back. I informed the sweetest lady who was helping us that my little brother has autism and she was so sweet and patient with him. She took really good care of us. I wish I remembered her name. She definitely deserves the recognition. read more

Horrible. The people are great, the systems SUCK. I had scheduled an appointment online and put in all my information including my insurance information. When I got there to check in, I had to reenter everything because it said it couldn't find my appointment. Their systems get worse from there. I tried to check my results in the app when I sitting in their lobby and I kept getting error messages. I'd never gotten error messages using their app anywhere else. I WAS SITTING IN THEIR LOBBY!!! What if it runs?Their company is great at recruiting people.But absolutely ridiculously horrible in running systems. read more

Probably the worst Quest location I've been to. More employee than client parking, most of the sign in kiosks were broken so I missed my appointment because there was a long line to even sign in, etc. Recommend any other quest location. read more

had an appointment at 12:30, showed up early at 10a because they accept walk ins. they have replaced all check ins with self service so there was no way to update my appointment time (I made it from my computer at home). I selected "walk-in" but it defaulted to 12:30. I clicked the help button to ask someone if it could be updated. I'm 20 minutes from home. no one ever showed up.... the website says that appointments are prioritized over walk ins...but I've been sitting here for 2 hours and have helped three people use the self service machines for walk ins so far. the touch screens for self service are awful...and no one is here to help. for a while, it was only walk ins...all going in before me.... making an appointment isn't worth it. they should have something in place to let you update your time if you are early....or still prioritize appointments over walk ins... read more

I really appreciate that the staff member who was receiving my sample knew that the wrong lab was ordered, let me know that I could have brought this lab order to any Quest and most importantly that she waited for me to call the doctor's office and helped them send over the right lab rather than sending me away!! Thank you and God bless you! read more

I did a standby on a Saturday , due to work schedule and I'm glad I was able to be seen, But over all the care that was given by Mercedes was great! I truly appreciate her assistance today. Thank you Mercedes for being amazing !! read more

Very poor and slow service for standbys on the weekend. I have to drop urine for employment which is already time sensitive. I checked in as a standby due to them not having any availability (per usual) and after sitting there at 9am they tell us no more screenings after 8am.. weekend hours need to be extended for pp who can't get there during the week. Very frustrated read more

As long as you make an appointment in advance you're good to go at this place they're professional the place is clean and they get you in and out! read more

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WE went for a blood test at Quest on Burnham av, we had a wonderful experience, Samantha was so sweet, my husband didn't feel the needle at all, very friendly, we thank her for her generosity, her smile and her work. when we have to come here, it is because we have more or less serious problems, if these people who are for some patients the only person they see in their day is this nurse if she is not at least friendly, they should change job. Thanks to Quest for choosing its employees better in recent months. read more

This location does accept walk-ins except when you do sign in, you have to hope that an appointment gets canceled otherwise you will not be seen. The nurse literally told me there is no guarantee I will be helped today. Just have to sit and wait. read more

Made my appointment online for 5pm, I arrived and checked in at 440pm through their tablet for check-in. It was a very easy process and it scanned my ID and insurance so that I did not have to provide it later. I was called in at 5:05pm and was out the door by 5:30pm! Service here was quick and easy, and the person assisting me was very nice and personable. I would definitely schedule here again for a drug test, blood test, etc! read more

Every time I make an appointment. I get in super fast and I am out of there in 8 minutes, this time! They do an excellent job!

I understand that each day is different or difficult for people to realize places like this are going to have a wait are going to go past the time you set originally that could be do to a lot of reason hell even an emergency maybe but that doesn't mean you can yell and fight with the staff. I came in and at 1st I did get a dirty look but I noticed more customers talking fowl and rude to them so I understand why I got that look haha, and at one point I did speak to a staff member because I second guessed my check-in maybe I did it wrong or something but the staff maybe was super sweet and amazing and I understood the rude people he had before me so I just wanted to make sure he knew there's nice people out there for sure read more

My work, which is considered "essential" and happens to involve pickup and delivery of Quest packages nearly every day, makes it very hard for me to make and keep appointments. It's almost inevitable that I would end up working late and missing them... and that's if I'm able to set one to begin with. I went to this location on my only day off hoping to get in and get my lab work done, which is way behind schedule. I walked in to see only three people in the whole place. When I tried to explain my situation, they denied me anyway for not having an appointment, even though they clearly state that walk-ins may be accepted in the case of a cancellation for someone not showing up for theirs. I had no problem waiting, considering I've been trying to get this done for nearly two weeks. But they absolutely refused. I really wish my doctor would deal with LabCorp or ANY other company besides Quest. I would highly recommend you deal with anybody else if possible. They are full of rude, nasty people who seem to take pleasure in making things difficult for others. read more

Quest Diagnostics - The nearly empty waiting room where I was turned away for not having an appointment. - Laboratory Testing Near Me - Las Vegas, Nevada

Needed lab work done and needed to fast. Got an early morning appointment since I work during the week and this place is very organized. They sent me a text where I could check in and the wait time was very minimal even though they're was quite a few people in there. Very satisfied and was in and out. read more

Lack of any type of patient care, they honestly make you feel like they are doing you a favor by being seen by them.

They apparently don't do bill pay here anymore even though I was here just a couple months ago to pay for some lab work I had gotten done here.... So either the older lady wearing glasses with the snarky attitude didn't want to take a payment from me or they've changed their policies. Some advice to that lady, I work in the healthcare industry as well, and there are much better ways to get your point across. Next time, try kindness. :) read more

I'm amazed with this location! They have these fancy new check in machines when you walk in. You don't have to speak with anyone you go up to the machine plug in your information and you are good to go. I had an appointment for 8:40 a.m. I was called back 2 minutes after I checked in!!! Literally the fastest service ever! Employees we're super friendly. Truly amazing!! read more

Thought I give my opinion about this company. This location has always been good to me. I find it to be very clean and the phlebotomist techs to be very efficient and knowledgeable. Tip if you go with and appointment and come at least ten minutes before your appointment you will be called for your scheduled appointment time , but for the most part they are very punctual. Hope that helps read more

Very efficient operation-it's nice when you make an appointment and they actually serve you within a couple minutes of that appointment time. read more