Don't know why the reviews are so bad for this place, glad I went. Today (Tuesday) I had an appointment for a CT scan at 3:30 pm at the Flamingo location. I downed some molecular hydrogen (helps with radiation) on my way there and was worried there would be a wait to get in (it has to be taken 30 mins before your scan). I walked in, checked in right away, the front desk staff was pleasant. I used the restroom, it was clean. I sat down and sent a text then was called back by a gentleman who introduced himself as the person who would be doing my scan. It went really fast, and the injection felt like literally nothing. In and out and done. If anything happens with getting the results back, I'll update this review, but otherwise I'm a happy camper! read more

Since my job changed insurance carriers, this was my only option. First off the customer service to schedule a biopsy (which is already a horrifying experience) was atrocious. The reps answering the phones lacked empathy and care for me and basically gave me the run around because my ultrasound wasn't done by them. It took over a month to schedule an appointment. The day BEFORE my biopsy, they tell me it's $1000 co pay. WTF? The day before. They won't bill me either, they need money up front. I come to the appointment and the waiting room is disgusting. The chairs, bathroom and space were untidy and unkept. I paid the co pay and there was a 5% surcharge for using a credit card that was NOT told to me until after I tapped my card. Way to take MORE money out of your patients. This place is a joke and quite frankly, it's what you get when you have shitty insurance. Since switching from my PPO to Cigna, this is the only option I have. It's sad to see the healthcare system drop so drastically. I really hope I don't ever have to come here again? read more

I am waiting 10 days for results and keep getting the run around each time I call. Extremely frustrating! I can't chat with a person at the facility I actually had my Dexa Scan at which is 7455 Washington Blvd I can't get any info on why it is taking so long to generate my results for my primary and myself to review!! This is very upsetting. I will not go here ever again. I can't find any info in the online portal as well. I give it 1 star. The technician was nice! read more

This is the best location I've been to. The two in Henderson that I went to has reception staff that is just awful .I was due for a surgery which I had to postpone because one of Henderson location was a mess. I'm very grateful for this location front staff was great and Vince who did my CT scan was Professional, efficient, knowledgeable and I highly recommend coming here. read more

SimonMed Imaging in Las Vegas, particularly in Flamingo road is a great center, there are so accommodating and trained customer service representative in front and they will immediately call your name in less than 10-15 min or so.... I can say that there's a big difference between the services of Henderson and Las Vegas Simonmed.... For me i gave them 5 Stars for services! read more

I would give this place 0 stars my mom went to get a breast biopsy for first appointment. It turned out to be cancer. She was there for a total if 6 hours. Second time went there to retag cancer. My mom was face down for hours and Dr. Jayne tagged the wrong area for a second time. I called corporate office to make a complaint and did not receive a call back or letter. My mom had a terrible facial rash from being face down on both sides of her face. She was there fir a total if about 6 hours and her cancer surgery was delayed. My 81 year old mom who is diabetic did not deserve to be treated so badly. read more

Can now attest to other reviews that say this company will bill you after the fact for random charges. My case was very straightforward as a cash payer I was quoted for a pet scan 2025.00 and MRI 595.00, had to pay prior to doing. Expensive but easy done, nope today 3/9/26 get a bill for 1425 charged to my card. Call the overseas billing department just to get some mumbo jumbo as to why. So now while dealing with a serious medical emergency have to also stress about this. Heartless and potentially fraudulent behavior. The only benefit of being a cash payer is supposed to not deal with never ending surprises from billing. read more

I had a wonderful experience here. Great service here and the staff is extremely friendly. no long wait times in and out fast paced read more

Mine boggling lack of patient consideration... I've been sitting here for about two hours, The waiting room has cleared out twice so I'm still sitting here... not to mention the fleet enema they me take... I would check to see if steinberg does the same testing read more

No wonder you only have 2 STARS. You are refusing to send my results from my MRI of my spine to my address. Telling me you are not equipped do do so, other than by e-mail. Are you kidding? I guess, I'll never find out if I am doing to die or not. The AMA is going to like this case. I promise you people. You deserve to be shot down immediately. Joe Schilde. read more

Horrible experience first time coming to this place. The VA sent me here to do a liver check. Apparently there's something that the VA requested on the order that this facility doesn't do. And that's fine, that's not the problem. They call me the day before telling me about the situation and still had me come in the next day even though they don't do the type of x-ray the VA recommended. Again thats not the problem, the problem is they had me sitting there past the time my appointment was, not one of those females at the front desk came to me to let me know they wouldn't be able to see me even though they check me in. Talking about they were trying to contact to VA on a Friday about the order. They been had the order almost a month ago. But they waiting 2 days before to try to contact the VA. Why would they not come to me to let me know that, instead of just sitting there waiting. If I didn't go up to the front desk and ask "what's taking so long" i would've just still be sitting there until closing time. I have 3 kids that I need to go get and be with. Why waste my time. So unprofessional and the girls at the front desk had a nasty bad attitude. One of those females kept coming out to close the door so at the point, she could've said something instead of looking at me. Cause I wasn't going to close the front doors that yall customers left open every time they walked out. Not my job. Worst customer service ever and employees. And how they don't have a manager or supervisor not working there, especially for situations like this. No Higher Ups for situations like this or for me to talk to, talking about the manager is working at another location. What is that suppose to do for me. There should be a supervisor or leader at all locations. Makes no sense read more

Terrible Customer Service. My husband's doctor referred him to SimonMed for a lumbar MRI and a "sitting" brain MRI (both with and without contrast). We called to schedule the appointment. The scheduler took all of the information we provided and scheduled for 03/10 for the Centennial Hills location. He confirmed everything and said their was be no copay. I asked him to please verify that. He put us on hold for some time and came back and said he confirmed no copay (We had provided insurance information). Issue one: A couple of days before the appointment, we get notified that there is, in fact, a $1000+ copay. Issue two: The day before the appointment, My husband as a missed call from SimonMed asking to call them back. He works graveyard, so by the time he woke called them (around 4:30pm), they were closed. On 03/10, while on the way to his appointment, he got a call from SimonMed saying they just noticed that the doctors notes called for a "sitting" MRI of the brain and that they did not have a machine at Centennial Hills that could perform it. There is only one machine like that and it is at their Craig Rd location. They need to reschedule him. THE FIRST AVAILABLE APPOINTMENT THERE IS 03/31. Seven days AFTER his follow up appoint with the doctor to review the results of these scans. No offer to try to squeeze him in earlier because it was THEIR ERROR. My husband has been living with pain because of possible complications from a spine surgery in October of 2025. These scans are to help get to the bottom of it and now he is being forced to live another month in pain with no possible answers. read more

Ran way behind scheduled appointment time. Office was under construction with stuff all over the place. The waiting area was "third world" quality. Phenomenally there were about ten patients waiting at the front desk for twenty minutes. The receptionist simply walked away and never was replaced. Maybe she got tired of working at this dump of an imaging center. read more

I am only putting a 5 star review for employee Lupe V as she was amazingly helpful to every person that walked through the door including me. You need to make sure you pay her well or someone will take her and pay her well. Amazing person!!! Thank you for making everyone that walks through the door number one! Mountain Vista location read more

I had a SCHEDULED appointment to receive a bone density test with Simon med on East Flamingo. This company called and texted EVERYDAY, but not once mentioned the machine was broke. Mind you. I need hip replacement in BOTH hips. Hip and back pain was on a 10 scale and I stay 35 minutes away. This location is so unprofessional and inconsiderate of people time. I just spoken to a representative that morning may I add. read more

They can't get their scheduling down at all. They call you last minute & when they leave you a message they can't speak properly over the phone. They cancelled my MRI 3 times in one day.. like really? This is crazy ridiculous for someone fighting a battle of cancer to deal with. We already have enough on our plate that to deal with incompetence. I understand human error but this is horrible service. read more

Watch out for these guys. The staff is nice, but if you do some homework, you will find that SimonMed is notorious for surprise medical billings. And they keep piling on these charges. I have a feeling they won't stop unless you take some kind of action, which I plan to do. I will legally dispute these charges. Can you imagine going to a restaurant, eating a meal, being charged $150 and pay a 20% tip. And then a couple weeks later the restaurant sends you a bill for another $50 bucks because... blah blah blah, mumble mumble, excuses excuses. Who gets away with blatantly grifting their customers but medical providers? Why are they so corrupt? Medical providers absolutely deserve a reputation worse than used car salesmen. Why do we pick on those people when surprise medical billing scams are SO MUCH WORSE! read more

I had been waiting months for a breast ultrasound and they waited until the literal moment I showed up to claim I couldn't have it. As I showed up to the front desk to check in (having took off early from work to be there) I heard someone in the back say my name. She came up to the front and told me I wouldn't be able to have the ultrasound because the insurance requires a mammogram first. I was upset they waited until I was standing there to tell me something and I had been told by my doctor due to my age I needed the ultrasound first. They said they would call the doctor to verify and sent me with paperwork to have a seat. Shortly after I was taken to the back and told that they could still do it but it wasn't guaranteed to be covered by the insurance and that I would have to sign a waiver because ultrasounds aren't as thorough and if I end up having cancer I can't sue. I found the whole thing incredibly odd and was very upset. I've had pain for months, breast cancer on both sides of my family, and missed work so you could tell me this now? I guess they felt that my feelings weren't valid and they sent a woman named Belen to talk to me like some hysterical woman. I left and went to my doctor's office who were confused but gave me the mammogram order. I decided to go with Steinberg instead and was told because I'm under 40 the mammogram isn't covered by my insurance and I have to have an ultrasound. You mean the ultrasound Simon Med said wasn't covered and refused to do without some weird waiver? I'm so furious. Simon Med doesn't want to be sued because they miss something but instead it should be for negligence. I've been waiting months and still haven't been seen for the pain I'm having because they couldn't be bothered to do their job properly. read more

On March 24, 2025, I had a CT Cardiac Calcium Score scan at SimonMed Imaging located at 3560 E. Flamingo Rd, Las Vegas. I presented my insurance card, but the front desk staff told me that no insurance company would cover the cost of this kind of CT scan. A few days later, I called my insurance company, and they told me the procedure was fully covered. As a result, I had to file a claim myself, but the insurance company rejected it and said SimonMed needed to submit the claim. Only after the insurance company called SimonMed directly. SimonMed agreed to handle the billing--but they said it would take 30 to 35 days. The staff in SimonMed had lied to me and misled me. If I hadn't called the insurance company myself, I would never have discovered this dishonest side of their operation. read more

Avoid this place at all costs. They're a nightmare. I sat in the waiting room for 45 mins just to schedule an appointment for a future date. Once the Front Desk finally "got to me" they never even entered my information after physically holding my license and insurance card. I got a call the next day asking me for my license and insurance information, after it had been physically given to them the day before. Then for a CT and Ultrasound they needed two separate appointments. They couldn't even offer a same-day. I finally get to The second appointment and the "Front Desk" tells me "oh we called you this morning to tell you our machine is broken" -- I had no missed call and no voicemail. Then they reschedule me to another location the next day - and that morning I get a call.. THEIR machine is broken. Another reschedule. Per the other reviews I'm seeing and per my experience -- an extremely poor excuse for a radiology facility. read more

I had an ultrasound on both legs today. I only waited about 10 minutes and was brought in for the exam. The exam took approximately 45 minutes and was done effective and efficiently by the technician. I was appreciative of the quality of care and recommend this facility. read more

E Flamingo SimonMed all the staff was nice and friendly. My wife Marsha Li has a problem with the appointment schedule for the Breast Biopsy monogram. The Staff Frankie and Belen was very professional and helpful. They both keep in touch and patience to help me to make the appointment schedule to my wife . Thank you. Thank you again Frankie and Belen. Your work is amazing professional read more

Dear SimonMed Management, I'm writing to share my serious concerns about how my recent brain scan appointment was handled at your Ranch Road facility. My neurologist ordered a scan with and without contrast, and after coordinating with your staff, we scheduled an appointment. Originally, we set it for a Tuesday but Simon med canceled that he rescheduled for the coming Saturday, but I was later told that SimonMed does not contract on Saturdays, so I rescheduled for 12:20 PM on December 1. When I arrived around noon, I was told the facility was running FOUR hours behind schedule. This delay is unacceptable and disrespectful to patients' time. Those of us awaiting scans are often dealing with significant anxiety about our health, and being asked to sit in an uncomfortable lobby for hours only adds unnecessary stress. I hope you will review your scheduling practices to ensure realistic appointment times and more considerate communication with patients. Thank you for your attention to this matter. I look forward to hearing how you intend to address these scheduling and wait time issues. Sincerely, read more

I don't know who is worse, Simon Med or Pueblo Medical imaging. I was scheduled for a mammogram last week for concerning symptoms, but suddenly the appointment slot was taken away and I had to wait a week, fine. I realize that I didn't get a call or email to confirm my appt so I took upon to call myself to confirm my appt for today 11/11 only to be told the appt has to be rescheduled again because the tech didn't show up to work. At what point was I going to get a call? -Sunset Location read more

So unprofessional went in they told me 15 minutes then after 40 minutes let me know my insurance is terminated instead of calling my insurance to make sure it was . Waiting was not the only thing wrong there they speak to their patients RUDE . read more

If I could give zero stars I would -the WORST experience and waste of time. The mammogram tech was rude and negative about my being able to get my ultrasound results/images. I should have been told they needed me to bring those results to my appointment. When I asked to call my Dr it was ignored & the tech was told they could NOT perform the mammogram and to reschedule. I will NOT be back. I did speak to my Drs office and they do have BOTH images & report for my ultrasound. Had I been given the opportunity to make the call this all could have been done. I will go to Desert Radiology or Steinberg where I'm sure they will have a better attitude. Summerlin location off Washington. read more

Worst experience in my life and I couldn't even get an appointment scheduled over two hours. They lost my information horrible.

Be prepared to wait. I came in at 2:15 for a 2:30 and left close to 4:30. It took an hour to get into my appointment that had been scheduled weeks ahead. At 8 months pregnant most are not really in the mood for unexpected waiting and being in an environment where everyone isn't exactly feeling well. The tech was present after allowing me to use the bathroom. The ultrasound took about 30 mins. Overall I'd probably find a new imaging provider. read more

If there was a way to give a business a negative rating, this would certainly be the one I would give it too! First their telephone system is HORRIBLE! The staff never seems to have a single clue on what they are doing or even how to answer simple questions. That is the staff in the US the other people who answer their phones can't even begin to understand what they are saying. English is obviously a second or third language for them. It would seem to me that a business which medical care is so important would do a better job, it certainly isn't this company! Management as to responding to addressing concerns is NADA........complaints......."forget about it" they don't care one bit! Even their corporate office was NO HELP!!! GO SOMEWHERE ELSE...............ANYWHERE ELSE!!! Unless you wish to be taken down the rabbit hole of poor service!!!! read more

Had 2 scheduled phone interviews, and the interviewer (Cameron Cavazos), didn't bother to show up for either of them. He doesn't answer my e-mails and left no direct phone line in the e-mail that he sent to me to request a phone interview, so that he can be reached by phone. So, I tried to locate SimonMed's corporate office to find out how to reach Cameron and thank GOD and Jesus I did. The staff are bungling, stupid, uninformed, and I suspect borderline retarded! One hand wouldn't know what the other is doing if the second hand was being burned with a blowtorch by the first hand! Plus, these scathing YELP reviews have shown me the light! These 1-5star ratios are shitasstic! Holy Hell! These reviews and stats are worse than ones received by Rachel Ziegler and Adolph Hitler! I may need a job, but I don't need one desperately enough to work in such a disorganized mess on a company. With my skills and experience, I am way better than this company deserves! read more

Self-paying patients - be AWARE of Fraud scheme. SimonMed will try to divine your bill in fractures and send you multiple bills for the same procedure, after your imaging got done. The representative at the time of scheduling will not tell you all cost on front for the procedure. They will harass you after fact with demanding to pay partial part of it, again and again, until you pay the full amount of what they want. read more

They called the day before the appointment saying to bring $270 along with my insurance card. I called them and provided the info and everything was supposedly okay. The day of the appointment (today) they send a text saying its been cancelled because they haven't heard back from the insurance company. I called them and realized their call centers are in the Philippines and while they speak English, they don't really understand what you're saying or asking. You're supposedly calling a place a few miles away, not someone on the other side of the planet. Anyway, I waited weeks for this and now they reschedule me a few more weeks into the future, making me reshedule other appointments for reviewing the results. *** RUN IF YOU CAN GO SOMEWHERE ELSE *** read more

WORST COMPANY IN LAS VEGAS!! I WILL NEVER GO THERE AGAIN!! In March of this year I scheduled a Virtual Colonoscopy at SimonMed Imaging on Maryland Pkwy, Las Vegas, NV. I was told that I needed to come to the facility to get my "kit". I went to the location on Maryland Pkwy and after waiting for about 20 minutes a technician came out to talk to me. Very nice man, and he explained everything about the procedure. However, they were short one item for the "kit" I was to use and was told I could get it from one of their other locations. They called and verified that the other location had it and would hold it for me. Off I went to get what I needed to complete my "kit". This other location was in Henderson. The lady at the front desk knew nothing, was not helpful, did not understand why I was there and obviously did not listen to anything I said. Lucky for me, I needed to use the restroom, and low and behold there was the technician from the other location. I talked to him. He remembered me, and went to get the bottle of liquid that was supposed to be for me, but had not been put aside for me even though they were asked to do so. Nonetheless, crisis averted. I had my procedure and thought that was the end of it!! Today, is the first notice that I received from SimonMed regarding my procedure which was done the last week of March 2025. My bill for the Virtual Colonoscopy is $2,487.00!!!! ***MEDICARE DOES NOT COVER THIS PROCEDURE. ****SIMONMED DID NOT TELL ME IT IS NOT COVERED BY MEDICARE EVEN THOUGH THEY KNEW I HAD MEDICARE. JUST LIKE ANY HOSPITAL, THEY SHOULD BE RESPONSIBLE TO INFORM YOU THAT THE PROCEDURE YOU WANT, THAT THEY CAN PROVIDE, IS NOT COVERED!!!!!!!!! I checked with someone about this and Medicare does not cover a ROUTINE Virtual Colonoscopy!! I wonder why I even pay for medical coverage. ****I called SimonMed and talked with the billing department: ***THEY DO NOT AND WILL NOT GIVE ANY KIND OF DISCOUNT FOR CASH!! ***THEY DO CHARGE THE CREDIT CARD FEE TO THE PATIENT!! ***THEY ARE NOT WILLING TO DO ANYTHING FOR THE PATIENT!! If I were you, and you are going to have something done at SimonMed Imaging, I would most certainly ask if it is covered because they don't care, as long as they get their money. GREEDY! GREEDY! GREEDY! I personally hope they go out of business and with your help, they just might. read more

I WISH I COULD GIVE THIS LOUSY PLACE NO STARS, THEY DO NOT DESERVE IT. I have ringing in my ear and I have a referral. I am Nauseous and Dizzy. I called on 04/30/2024, I found out that my insurance was accepted. I scheduled for an appointment on 05/06 and soon called back to ask if they had a 05/03/2024 and the FLAMINGO LOCATION HAD AVAILABILITY FOR 05/03/2024 AT 1:30 PM so I took that time and date. I received another TEXT MESSAGE CONFIRMING MY APPOINTMENT for 05/03/2024 at 1:30 pm. Today, is 05/03/2024 so I called early to Simon Medical based on a text message I received today dated yesterday. Simon Medical changed my scheduled time without my authorization, without asking if that is what I wanted, without calling me to be sure that changing my time would be okay. THEY DID NOTHING BESIDES TEXT AS IF THAT WOULD BE ACCEPTABLE! IT'S NOT! Just like it wouldn't be acceptable if a scheduled patient decided to arrive a hour late!!! They can do that!!!! And Simon Medical will not get away with doing this to me!!!! SAME DIFFERENCE I had my appointments scheduled first and then I called off work for those days. The scheduler Brian new my plans I told him of my other appointment today at 3:30 pm and I WILL NOT BE MISSING IT. I told him that I am scheduled for my ENT on Monday 05/06 and I needed a sooner appointment from Simon Medical so that a Scan could be done days in advance. This is why he scheduled me for this location and at 1:30 PM 05/03/2024. My appointment was scheduled. LETS GET THIS STRAIGHT. When patients are later arriving their appointments are considered a NO SHOW. Offices never have an issue with calling it how they see it and some will charge the patient. So in this letter I AM CALLING IT HOW I SEE IT... I had an appointment 05/03/2024 at 1:30 PM and they decided that another patient deserves MY APPOINTMENT!!!!!!! They took my scheduled appointment and gave it to another patient. THAT WILL NEVER BE OKAY! They should have to pay a penalty for Discrimination or simply BAD BUSINESS PRACTICES. I called and spoke to Joanna in escalations who only wanted to know if I am going to the 3pm appointment. I SAID, YOU MEAN 1:30pm? That is what I had scheduled and I am not okay with the office thinking they can change my damn time. IT'S MY BUSINESS WHAT I AM DOING TODAY, MY BUSINESS IF I HAVE SOMETHING ELSE SCHEDULED AND I AM NOT AT ALL CHANGING TIMES FOR SOME OFFICE... YOU TOOK MY APPOINTMENT AND GAVE IT TO SOME ONE ELSE! HELL NO, I AM NOT CHANGING ANY APPOINTMENTS THAT I HAVE AROUND TO ACCOMMODATE SIMON MEDICAL WHEN THEY WERE TOO TRIFLIN TO CALL ME, AND ASK IF I AM OKAY WITH BEING SWITCHED TO 3pm. Since I called off work and this is a HEALTH RELATED ISSUE, Now effecting my employment since I called off. Simon Medical did not give a damn EITHER WAY because if they did, I COULD HAVE WORKED TODAY OR I WOULD HAVE BEEN SEEN AT MY APPOINTMENT TIME. THEY ARE RACIST AND I AM SEARCHING FOR MORE PLACES TO FILE MY COMPLAINT. Had they called me and communicated with me on changing my time I wouldn't have called off today. Or I would have worked part of the day! THEY DIDN'T CALL BECAUSE THEY KNEW I WAS NOT GOING TO ACCEPT THE 3 PM APPOINTMENT. This constant discrimination in Las Vegas against African Americans are making search or an attorney to start taking legal actions. I HAVE HAD ABSOLUTELY ENOUGH AND IGNORANT PEOPLE AND THEIR BS. Now I cannot have the brain scan done, which means my Monday appointment with the ENT is useless. I will never contact Simon Medical ever again. Brian should be fired. Who ever switched my time should be fired. Joanna who wasted my time today should be fired. This is f****** ridiculous that these grown people are behaving like clowns. I have called FTC and filed my complaint against Simon Medical due to BAD BUSINESS PRACTICES. I have filed a complaint with the Attorney Generals office and since they take a while, I sent a complaint to BBB and Trust Pilot. After that I contacted my Insurance Company and put in a grievance. IT WILL NEVER BE OKAY TO TREAT PEOPLE THE WAY THEY TREATED ME AND THEY WILL NEVER GET ANOTHER CHANCE TO DO IT AGAIN! It's one thing if they were open SATURDAYS. Because I am off on weekends. BUT WHEN PEOPLE START CALLING OFF WORK FOR APPOINTMENTS AND COMPANIES ARE SO IGNORANT THAT THEY BE CARELESS AND CHANGE APPONTMENTS WITHOUT SPEAKING TO THE PATIENT. THIS SHHHHHHH WILL SOON START TURNING INTO LAWSUITS. If you know your staff is TRIFLIN, get rid of them! This shhhhh ends today! They lost money today! AND I HOPE THEIR PRIVELEDGED PATIENT DID A NO SHOW!!! I am sure they have experienced a loss before. When you hire stupid people NO PATIENTS WILL UP. Since I have proof that I was scheduled, I intend on showing as many people as I can and I will continue to file complaints due to this happening. I am 100% angry and I plan to reject every single excuse! This will never be okay, you racist bastards!!! read more

SimonMed Imaging - Las Vegas - Diagnostic Imaging Near Me - Las Vegas, Nevada

Worst place i've made an appointment with them in February. It's May and they have canceled every appointment suppose cause they didn't have no lab tag unprofessionally. I would never go there. I do not recommend this place. read more

I had a ct scan a couple years ago and customer service was great facility clean and staff helpful. I was recently sent by the VA back to SimonMed at different location on Flamingo, again facility clean, only about a 10 min wait staff was professional everything all good however web site was confusing and hard to. pre check in ( never happened) and when I called to set appointment it was a horrible experience, call after call, whoever barely knew English sounded like they were in a huge call center in India or some other....kids in background no freaking way was I giving any info other than name... the one lady kept asking for insurance and did not understand the concept of Veteran Affairs Way sketchy. Honest review here. read more

Larry & Resha at 4640 Craig Rd are an AMAZING TEAM!!! Both were VERY professional and efficient!! I came as a walk-in and the wait time wasn't bad at all!! Not even an hour wait!! read more

Terrible first time my Mom had to wait over 2 hours between CT and MRI then they cancelled the second CT because they said insurance didn't approve it even though paper work said it was approved..second appointment they made her pay another 200.00 co payment! Even though she paid for all three the first time! The MRI machine was not the latest it was very old. I will never use this imaging location again! read more

They will waste your time, every time. You make an appointment just to wait in the lobby for about an hour to be seen. I've had better experiences at other locations but they get the job done read more

The worst customer service ever. For 5 count them 5 hours today I attempted to make an appointment for STAT Cat Scan. Every single call was a personal injury another country with babies crying and dogs barking in the background. Anyone who would handle over their personal information in a situation like this is a fool who deserves whatever happens to them. You should know better then to do so. Every time I asked to speak to a US based agent I was either laughed at or lied to . I have a message in to CEO and we'll see if Simonmed actually cares about who they have speak to their patients. I actually had one guy all kidding aside ask me if I'm pregnant or nursing. My answer was I'm a 60 year old man what to you think. He told me he couldn't continue until I answered him. This is who they have waiting on you. If my insurance didn't contract them for radiology I'd be going anyplace else. I'm stuck with them read more