Conveniently located right off of Rt. 9, and superbly clean with a very nice waiting room and…read moreamenities. Staff is friendly and courteous and they try their best to keep things moving. The MRI machines have Sirius XM radio which is a really nice touch. My only complaint is that the room you wait in right before you head to MRI only has like 2 or 3 magazines and on the day I was there, there was only 1 or 2 magazines in there. I wound up being in that room for about a half hour without any form of entertainment. It really isn't the end of the world but I know the time would have gone faster with perhaps a magazine rack with some options! No biggie. Anyway, I hope I don't require another MRI any time soon but if I do, I'll be sure to go to Shields.

NOT SAFE for Elderly Patients Our visit to this MRI office…read morewas deeply concerning from start to finish. The front desk staff was extremely rude to my elderly mother and completely inattentive to patient safety. After her scan, she was left to walk out of the dressing room into a nondescript hallway with several locked doors--and there were no staff at reception or anywhere nearby. I'm grateful she didn't fall or injure herself before I spotted her looking through the glass window toward the waiting area. Healthcare professionals should absolutely know better and do better. The situation went from neglectful to outright disrespectful when my mother realized she had forgotten something in a locker. Again, no staff were present. We searched for help, knocking on several doors before the receptionist finally appeared, remarking that she was "on lunch" and asking what my elderly mother wanted--in a clearly patronizing tone. When I asked to speak with a manager, the staff member refused and said she would be "reporting" me instead. We left without recovering the item. Later, the same staff member called to say they found it but refused to give her name, ending the call abruptly with "Have a blessed day." This behavior is unacceptable and completely unprofessional. Elderly patients deserve compassion, patience, and respect--none of which were shown here. We will never return to Shields MRI.

Customer service is so difficult to actually get through. The line either disconnects or you're…read moresent through repeated menus and then sit on silent hold for 30-60 minutes. The website is not user friendly and even with an account you can't look up payment history. It's a terrible system. The actually lab is fine, they are just doing their jobs, but overall it's really frustrating to deal with them especially if it's something you have to do regularly.

Really sweet people. The biggest complaint that I have is that i think the phlebotomist might need…read moremore training. It felt very painful when she drew me and she kept pushing the needle down. I thought maybe i was overthinking it. I took off my gauze and there was a huge ball on my inner arm.

Had an appointment at 8 and left by 8:15, it was super simple checking in. Phlebotomist was nice…read moreand straightforward and the negative reviews seem unwarranted; will definitely come back again if needed.

I collected a kit from 959 Concord St, Framingham, MA 01701 to submit samples (to be collected at…read morehome) for a key test ordered by my healthcare provider. To my utter disappointment, I later realized that the kit had incomplete components and no instructions making it impossible to proceed with the sample collection. This left me uncertain about the correct procedure for collecting and submitting my sample. To resolve these issues, I attempted to contact the lab on multiple occasions via phone; however, my calls have gone unanswered and I am yet to receive any form of response or assistance. I reached a 800 number and got mixed messages/instructions about sample collection and finally a phlebotomist offered some sort of advice. I find this attitude extremely unprofessional, insincere and lackadaisical. Not sure whether to trust them with processing my sample for this sensitive test!!

This is the worst medical facility I have ever been to. First the scheduling person told me that I…read morewould need to fast from all liquids for six hours prior to the MRI. This was not true. I found out as soon as I can got there that I could have drunk water the entire day; I was only to fast from food. Going 6 hours for a person who takes several dehydrating medications was bad & it hurt the MRI procedure because I was so dehydrated the nurse couldn't find a vein to give me contrasting dye. She ended up poking me multiple times, giving me several bruises & finally decided to do the MRI, without contrast first & decided to do the second one, with contrasting, later. When she tried injecting me with the solution, she again poked me several times until she finally found a vein but not without both arms bruised, swollen & leaving me in pain. The MRI itself was the worst I have ever had (& I've had several due to severe back issues). They couldn't hear me screaming out to lower the volume because the headphones thundering in my ear, playing beating drugs, while someone to breath in & out for what was close to an hour & 1/2 (& they told me the entire process should only take 30 minutes. I left dehydrated, with a migraine headache, & looking like a junkie. If the process weren't bad enough, the radiologist's results were totally bogus. His report said I clearly had a 7 mm cyst, tumor, or stone on my ampulla (connecting the bile ducts to the pancreas) so it was necessary for me to have a very expensive procedure where they found absolutely nothing! There was NO 7mm anywhere on my ampulla. So this radiologist was totally incompetent. It was an uncomfortable & unnecessary procedure. I was talked into using this place by my insurance company, who claimed it would save me 500.00 but ended up costing 10 times that! I will never take their bad advice again! Go anywhere else to have your MRI! This was one of my worst medical decisions & experiences.

They do a great job of explaining the procedure and making sure you are comfortable. Everyone was…read moreprofessional and friendly. You can listen to music during the procedure- you choose which type. My results were available within 24 hours.

The MCR Labs facility at Framingham is very conveniently located for laboratory samples delivery…read more The company reception is very friendly and the whole facility looks very secure. MCR medical cannabis samples handling process is simple and straightforward. They provided good turnaround time for our samples (2 days, and 3 days for another batch).

From the owner: As the first independent cannabis testing laboratory to be certified by the state of Massachusetts,…read moreMCR Labs is proud to offer analytical testing and R&D services to MMJ and adult-use cannabis providers, patients, doctors, caregivers, or anyone crafting their own cannabis products. We perform chemical analysis on all varieties of cannabis products. Our testing services include cannabinoid profiling, terpene testing, and safety screening for heavy metals, pesticides, residual solvents, and microbiological contaminants & toxins.

What kind of policy prevents a patient from changing their primary care provider, even if they're…read moreunhappy with the care they're receiving? That's completely unacceptable. Patients should have the right to feel comfortable and confident with their provider, and policies like this undermine that trust.

From the owner: Tufts Medical Center, a world-renowned academic medical center, has provided exceptional care…read moreacross New England for over two centuries. From our primary care to our level one trauma center to our leading heart transplant program and over 100 specialties and services, our clinicians deliver innovative, patient-centered care every day. Tufts Medical Center is the principal teaching hospital for Tufts University School of Medicine and a leading research institution, conducting game-changing medical and health policy research.