I had the most amazing experience here with Soyoung Joung. She was able to get me in earlier than expected and I didn't feel a thing. It was the best blood draw I've ever had. Thank you Soyoung. You are the best of the best!!! read more

HORRIBLE. They have new workers all the time I went Thursday 6/25 this women with very long hair ,fair skin Hispanic to be specific (RUN AWAY FROM HER) she's extremely aggressive the way she overly tightens the band on my arm and switched hands 2xs and I asked her please be careful you're being to harsh and she looked so confused and began being harsh and I desperately need my blood drawn so I sucked it up just for her to have such poor skills the way she drew blood was very scared like extremely forced entered and after she cut me I didn't move at all I get blood drawn frequently for my check ups and honestly I couldn't find a number to turn her in but I took pictures of how she cut me and I will never no matter how desperate I am let a poorly trained worker draw my blood again. read more

Quest Diagnostics - How she left me - Laboratory Testing Near Me - Orange, California

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Do not come to this Quest location! The website indicates that they accept walk-ins. I went in there without an appt. Waited almost 50 minutes. The women there are chatting, moving boxes, moving water bottles, feeling the air conditioning, walking around mindlessly pretending to look busy... doing anything but working. There were several moments in between patients where they could take me in but chose not to. Super unfriendly. I called Quest customer service and the lady said they couldn't even take a report because I was a walk-in. So there's no accountability here. So many complaints will go and have gone unreported because they wont even write down a report and the people that work here will continue to be terrible employees because no one will hold them accountable. As long as Quest doesn't track these complaints, these women will continue being mediocre. They have job security. Go to other Quest offices. Don't waste your time here. You'll walk out upset like I did. read more

This Quest Diagnostics is inside the VON's Grocery at Lincoln and Tustin in Orange. It's really convenient for me that way. It's placed in the very back of the store next to the Pharmacy and has its own glass door when get back there. Most of all what I love about this Quest Diagnostics is the convenience of where its based, being inside the Von's. Sometimes when I'm there, I then do a little grocery shopping at this Von's for some of the things only it seems to have. Added Bonus: 2 Starbucks adjacent! There is a Starbucks right inside this Von's when you want to snag a coffee. And there is the larger full Starbucks on the corner with seating and everything. Other Bonus: There's a convenient US Bank Branch inside the store all the way on the left when you come. I mention that because all the other things which are here is part of what makes this particular Quest Diagnostics so appealing. First, there is plenty of free parking here. The parking lot is quite large. It's super helpful. I always do well parking here and easy bop in when I have an appointment here. Because I had made an appointment for here, the check in at the front desk small kiosk area was super easy. You'll have an appointment code to use for checking in. And it will also ask you for your insurance card. My insurance doesn't have a card. The lady there was able to easily help me. The appointment time? Super fast. She was friendly in a good way and put me at ease for having a needle stuck in my arm. They always check that the information, name and date of birth information on the vial is correct. I will definitely be using this Quest Diagnostic location again for my future blood work appointments. Highly recommend! Pro Tip: You definitely want to download the Quest App and set up a profile. Schedule in advance. I can often get an appointment the same day on a week day here. This spot is in-demand, but it's not too busy. 2025 Review 9 read more

Quest Diagnostics - Check in area. Clear instructions. Plenty of Hand Sanitizer - Laboratory Testing Near Me - Orange, California

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I came here for blood test as walk-in and i had an opportunity to meet YOUNG. My veins are weird so they should be very professional and believe it or not I had experience with more 10 pokes and the Phlebotomist who has drawn my blood had +25 years experience and wasnt able to do it so just imagine how much I'm picky to find the best ones. I walked in the other Quest that I know only one person knows how do it and after an hour 10 minutes i was still number 5 in the list so i dropped. I was searching and came to this name YOUNG and she had many great reviews and i decided I should take a shot and she was one of the best. She found my vein with first try. It was interrupted that this Quest was inside Vons and if i didn't check Yelp reviews I didn't know It was inside Vons...So first thing and the most important that you check the reviews. Im very pleased with her service and I'll go back to this place just because of her....I didn't feel anything and she was very quick...I had an appointment but it wasnt busy...I was lucky. read more

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It's 4:40. They are not open. They could be open during working hours. Unable to schedule appointments, they don't take phone calls to schedule, Quest website offers no help in scheduling. read more

Quest Diagnostics - I didn't want to be rude and take a picture of the person that's in there, but there was a lady in there. - Laboratory Testing Near Me - Orange, California

Great service. Got an appointment and they were spot on time. Great service by a caring young woman from South Korea who did an excellent job with a thankless task. I would recommend this location. Thank you read more

So Young was quick and painless when taking blood samples. The online appointment process was easy. read more

Not sure why this place gets such negative reviews? The location is convenient, booking an appt online is easy and the staff has always been professional and efficient. I've been coming here as long as they've been around and have never been treated unprofessional. The waiting area inside is very small, but I always walk around the store (Vons) until it's my turn. I always come here when I need blood work done. read more

I arrived at 1140. The posted hours, on line and on the door show close for lunch at 12. They refused to provide service. They were extremely rude, sat doing nothing and took a personal call. read more

Great service easy check in . Walk-ins welcome. Service quick and polite lab tech. Fast results sent to my Dr office

This Quest Diagnostics has THE WORST STAFF. Un polite, Unprofessional and they should re take their phlebotomy courses. Make an appointment! BECAUSE EVEN THOUGH THE CALL SERVICE SAYS YOU CAN WALK IN, THESE PEOPLE WOULD NOT TAKE YOU ON A WALK IN. I was standing outside at 12:40 and they came in at 1:10 for their lunch break. With fasting from 10pm till that time i was standing outside, i was feeling light headed and ask them if they can take my blood count and urinalysis already. The Fat Lady said "No Walk ins only appointment, wait outside!" "You can't wait inside!" So of course i begged her cause i'm feeling light headed. And she said "i have appointment's from 1pm till your appointment." This picture was taken while sitting outside for 15 minutes and no one was entering their door for clients. read more

Quest Diagnostics - Quest Diagnostics in Tustin Inside Vons - Laboratory Testing Near Me - Orange, California

This is literally the worse quest I have ever been to It's slow No patients waiting. Two employees Still takes them 20 min to room me even though I had an appointment They take forever to complete a simple lab draw. Both ladies didn't have any technical skill set. It was a complete waste of time I will never come to this location ever again. read more

I had a number of tests I needed to get done so I scheduled here since it was close and seemed convenient. I needed to get some of my lab work done on a very specific day. 3 days before my dr had sent those labs over. When I got to my appointment there was surprisingly a few other people - it seemed like they go there for routine testing. When it was my turn, the person mentioned they didn't have my labs. I told them I knew my Dr faxed them over. It turned into "well you need to call your doctor" after struggling to get ahold of my doctor, they found my labs had been faxed but not processed. They were kind enough to go through and get the labs set up but it took an hour. I had a lot of labs to complete so that's why it took so long but also, I'm confused since the labs had been with them for 48 hours and I had an appointment? Once the paperwork was done it was quick. I think it's fine if everything goes perfectly but I felt kind of frustrated it took so long. I'm not sure I would go back to this location because of this read more

I had to drop off a urine sample for a patient and this was the closest location from their house. I wasn't aware the quest was inside the Vons store so I drove all the way around the building. Once I figured out the location, it was easy to find a parking spot (general store front parking). The most awkward feeling was when I am walking down isles at the grocery store with a sample of urine in a biohazard bag. There is just something about it that I can't get over. (Needless to say, one star docked for the location). Once I got to the end, I found the small incognito entrance. There wasn't anyone at the reception desk but there was the very familiar touch screen check in. Since I had a specimen drop off, I was next in time to be serviced. I believe there are only 4-5 seats for waiting. Nice thing is it's newly renovated and looks more like little office than patient blood draw rooms. Service was average but I liked the homey appearance in a way. I wouldn't mind coming back but it's just weird strolling the the market with some urine. read more

Quest Diagnostics - What a trip to have a location here - Laboratory Testing Near Me - Orange, California

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I didn't make an appointment and waiting standby is an option both over the phone and on the check in screen. I waited for about 40 minutes and there was clearly a 5 minute window that she could have seen me in. Instead of fitting me in she spent her time calling people who had appointments and clearly there wasn't anyone standing there. People aren't see through or appear within thin air. Such an odd power move. I'll head to Anaheim hills next time... read more

this location is very good but the service sucks. The staff was not very friendly and seemed very impatient toward guests. went in there and did not get a very good feeling from the beginning. The staff seemed busy and did not bother to greet me at all to start with. After check-in, the nurse did not check with me for all the tests on the order. She seemed very unfriendly and impatient. I felt like she brushed me off and did not even bother greeting or saying goodbye to their guests. The next day, my doctor informed me that the test was incomplete. He did not get the tests he needed. I was asked to go back in and draw more samples. very angry with the entire experience at this location. I do not recommend it at all. read more

Jaqueline locked the door as we were walking up for our appointment right at 4:30. We were 10 minutes late. The appointment was for 420 and we got there right at 4:30 and despite it saying it closes at five right on the door she said they actually close at 4:30 and she needs to get home even though her coworker was still with another patient she would not let me and my son in. I have two under two and made arrangements to get my 2 year old for his blood test I got off work early and was 10 minutes late, I have never been to this location, very disappointed. No heart. read more

I'm saying 5 star because, what the heck.. they get paid either way and we need our blood work done no matter where we go. But yes, very rude staff.. lol someone needs a hug. Just want to say, if the rude older Hispanic lady ever reads this.. you need Jesus. He loves you, and being mean to everyone around you just shows you how sad and empty you are without His love. Praying for you and I hope you have a better day. Also, it was awesome to walk up and she said we won't except my husband without an appointment and they have no appointment for him Available.... I stepped out, made one on the spot (via on the app) and she had to be humbled once I found the appointment confirmation lol talk about funny! Thank you!!! read more

This is my hidden gem for getting labs done. If you make an appointment online, they're fast and I'm always in and out within 15min. I can't say their techs are always the nicest, but they've always got me on the first pokey and I'm a hard stick. That's more important to me! read more

After their app wouldn't let me book, I showed up as a walk-in. I checked in according to the signs they have posted just to have some rude woman tell me they don't do walk-ins here and she turned me away. There is literally a sign and instructions on being a walk-in. Never have good experiences here. read more

The woman drawing blood at 1:40 pm on Friday, May 6 appeared very grumpy to others and was to me. The order wasn't in her system even though I can the quest number from the doctor. I called and the doctor office said they would fax it right over. The woman said "when are they sending it" in an impatient manner (no one appeared to be waiting) so I got up and walked out for a bit and the order was there when I walked back in. She drew the blood and hurt really bad. I said "wow that has never hurt before really hurt this time" to which she replied "did you drink enough water today?" I had 4 cups that morning and had lots of blood drawn and never anything like this. read more

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Tried to get blood work done here by walk in only to be met with a tone of rudeness and impatiences, it was demanded that I would have to make an appointment and that they would be leaving early, which was a lie sense they close at 5pm Mind you I was the only person there These people don't have any passion for this field I'm disgusted read more

If I could give zero stars I would. Sandy was incredibly unprofessional, was coughing the entire time I was being seen. She seemed very absent minded she asked me multiple times if I was fasting, which I had already answered. I was given little to no direction during my visit which is frustrating because I'm not there to do anyone's job for them. Also she had to stick me in both arms because she didn't get my vein on the first. The other female phlebotomist was also extremely rude and had a bad attitude to my sister who accompanied me. If you are working in any kind of service industry you should have more kindness then what I experienced. Do yourself a favor and make your appointment at another quest location. read more

Rude is the first thing that comes to mind. The lack of customer service at this location is amazing. Not sure what has changed, but at one time this was my preferred place to get routine labs performed. As a healthcare provider, not only will I look elsewhere for myself, but I will send my patients to other locations. read more

The Quest lab inside the Von's store on (Lincoln Ave &Tustin Ave in Orange) seriously looks like it's a storage closet turned into a "so called" medical facility. It's small, dimly lit and there are boxes of all kinds of stuff stored it's 2 chair seating area. NOT a preferred look for a medical facility. read more

My husband took my 6 year old daughter for blood work. He said the staff was not helpful, and lacked compassion. This was my daughter's first blood draw and she was very anxious. They did not explain what they were doing, and made no attempt to calm her. As a matter of fact, they frightened her. I am writing this just to prepare anyone who plans on taking their child there for blood work. read more

Shortest line for bloodwork in the East Orange area. That's the gist. read more

Quest Diagnostics - Laboratory Testing Near Me - Orange, California

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Came here to get my blood work done and was very impressed with how this quest is set up. They are located inside the Vons in the back, kind of difficult to find if you're not used to the store. Everyone was super friendly and it was really quick to get in and out. They are appointment only which made it super easy during this time. read more

I went to this QUEST diagnosis. I helped a couple people to sign in because they didn't know how to sign in to have their blood drawn older Spanish men, and then I signed in myself. We were all walking in. I made a mistake sign in at 1:30 pm at this time was 1000. I told Jaqueline to change my status to walking in, and she refused, and told me to come at 1:30 pm. She got upset with me because I interrupted her personal phone call. I got there at 1:30 pm for the second time, and she refused to draw my blood because I have to leave a deposit for 200.00 dollars in case my insurance doesn't pay. I told her that this situation never happened to me leaving a deposit so she refused to draw my blood. I told her that I was not happy with her service then she told me to go somewhere else to draw my blood. I asked her for her name and supervisor. She gives me the supervisor phone number, but not her name. I called her supervisor, and he said that he was going to talk to her kind of brushing me off. That is why the rudeness do not stop. No one call me to apologize or talk to me. read more

RUDEST LADY EVER !!!! Not helpful at all. My mother-in-law can't walk and she told me I couldn't help her to the back room. But she certainly wasn't helping her. This is the second time we've had the same lady and she really just needs a new job. She is not at all helpful person in the medical industry. read more

First of all, the Hispanic lady helping was extremely rude. I was inside and needed a mask and I asked her for one and she immediately kicks me out and says to stay out. She then asks me if i have a appointment when I stated that I do not I'm just a walk-in and said she wouldn't see me today. Which all this is all fine because I understood but her attitude made it a horrible experience. Not coming back to this place. It's no wonder they have 2.5 stars read more

I rushed straight from work and arrived at 4:50pm when they closed at 5pm. The lab tech wouldn't take me even though my doctor had already sent over a lab order and all of my insurance info was already in the system. She said that the blood was being picked up at 5pm and she doesn't take anyone after 4:45pm. If that's the case, change the operating hours to closing at an earlier time so people don't waste their time. It wasn't the cleanest location anyway. I definitely would not recommend doing any lab work here. read more

My daughter was taking a shot for blood and she was crying because she has a fear of needles. my daughter kept crying after because it hurts for her and she's always hated needles.abut as my daughter was crying the employee called her a cry baby,i didn't know what to say that was really rude and wrong her to say that to a child or even a costumer. The older one was giving me attitude talking bad to me and just rushing everything. She walked in the room saying "what are you doing" and said to my daughter "just breathe in the bag" in a rude tone i'm really mad about this. I'm never coming back here ever again. read more

My first time here and it was a poor experience. I didn't realize I entered the facility and checked in just before they closed (around 12pm). No one said anything to me when I walked in. I patiently waited my turn and was called. The lady who helped me let me know I checked in at closing and I apologized to her. I would have understood if she turned me away, but she didn't and for that I was grateful. However, her demeanor throughout my time there made me feel very uncomfortable. She raised her voice and scolded another employee for organizing and putting things away incorrectly in the same room I was in. When she came to work on me, she rushed and was abrasive. I rarely bruise during bloodwork but her stab left a mark. Despite my fault in my timing, things were handled unprofessionally. I will not return to this location. read more

Absolutely appalled at the level of humanity in this company! Forget about professionalism or kindness or the fact that they're GETTING PAID TO HELP US!!!!! I went to two locations 38 weeks pregnant possible still birth emergency blood test needed. And both locations still open for 45 minutes SO RUDE AND TURNED ME AWAY!!!!! Because it's a long weekend for thanksgiving and they're LAZY! The second place I had to be stern and ask her what kind of a person she is turning me away IM 38 WEEKS PREGNANT!!!!!! INDUCING ME AND SAVING MY BABYS LIFE DEPENDS ON THIS TEST!!!!! Such attitude she gave me when I refused to leave... not one person waiting, still 45 minutes to closing, slammed the table down barely wiped my arm with alcohol in the location where the blood was going to be drawn... Then she literally stabbed me with the needle and gave me such attitude rolling her eyes! Worst experience ever! I'm literally traumatized! STAY AWAY! read more

The people that work there are all mean and beeeatchez if you know what I mean. I have had to reschedule five times because of the employees

One outstanding Diagnostics lab with courteous and professional staff members . Thanks read more

Would only recommend if you ONlY have to come here I would definitely travel out to a different location if possible. Really small and cramped due to Covid only two people allowed if you have an appointment , don't come too early because they'll make you wait outside with no seats. Located inside of a grocery store. As far as staff she was okay , had to wait for some paperwork to be faxed didn't know I needed a paper copy of my blood work , told me if it wasn't faxed in 15 minutes I'd have to reschedule. read more

Been here twice- I can't believe how rude both times the lady is here for this kind of job. The first time I didn't realize it was inside vons so I was 7 minutes late to my appointment. She took 4 people ahead of me because of it. The 2nd time I came in as a walk in and she yelled at the back of your a walk in I'm not taking them. I'm not sure why such an important job has such rude bedside manner both times with the same lady. read more