These guys aren't closed, I just bought a great diamond and sapphire necklace and loved the cool…read moreowner and staff. Lots of fun and know their stuff especially high end watches like Piaget, Audemars, Van Cleef & Arpel. Not that are authorized dealers but do get them in pre-owned. I will go back definitely. It was a fun experience even though their AC was out. Owner is a goldsmith and very talentee

This review is for Imperial in Red Hook, not New Paltz, however they are the same owners, so the…read moresame disappointment goes... I brought my fiance's engagement ring in to be resized. I stopped in the day before dropping it off to check how long it would take and was told a few days at most. I dropped it off on a Thursday and was told it might be done that day, probably by Friday, definitely by Saturday at the latest. They said they would call me to update me. No one called, and Saturday rolled around so I called and found it wasn't ready. We had a big party to attend the next day where everyone wanted to see the new ring and alas could not. We were both very disappointed I stopped in the following Tuesday and was told it would DEFINITELY be done by Thursday, someone would call me when it was ready. Thursday rolled around, and no one called. I called them and they said it would not be ready until Friday. This meant my fiance had to completely change her plans and drive an hour out of the way because it was late again. Thankfully, it actually was ready that day, but a week after we were originally told it would be ready, then again a day after we were guaranteed it would be ready again. The lady who I spoke with during the week was very apologetic and nice. I spoke with the owner once and he seemed clueless as to who I was and where my ring was, and did not seem to care. There is another lady who worked weekends who was not nice and very bossy with my fiance. It seems like no one really knows what is going on and I would not recommend this place to ANYONE. They charged us the full estimate despite all the F*** ups and getting the ring late. They did good work, however the overall experience was TERRIBLE and considering it was my fiance's new engagement ring, she was extremely disappointed, and rightfully so. GO ELSEWHERE.

I stopped in the shop yesterday and had a wonderful experience . I found exactly what I was looking…read morefor in a gift for my grandson. Laurie was super helpful and attentive, the selection was great , and the prices very, very reasonable . I'll definitely shop there again!!

Again just READ my initial complaint- the owner clearly has an attitude and acts as if her gold…read morefilled jewelry that she described as inferior but sells it for 50 dollars is acceptable while she acted like the ring I bought my daughter was junk!! It's all in her delivery as you can see how she responded to my review. Also you can see where others said she has that judgmental attitude so it comes as no surprise now!! I am so glad we found a GOOD non judgmental and FAIR priced jeweler right in Poughkeepsie!

I recently took advantage of the price of gold and was selling my gold chain. I definitely shopped…read morearound but the great people at HV Pawn advised me further to shop around and see what offers I get and before I would sell to call them and let them try and beat the offer. They definitely beat the offer last I got and then some. The staff are very knowledgeable about all of their merchandise and the market values of all these items. The staff made the whole process easy and stress free. Definitely if you're shopping around make HV pawn one of those stops.

The person working claimed to the the owner and was incredibly rude and had no idea about silver…read more Very unpleasant experience and would not recommen.

Worked with Sarb who gave us A++ treatment since the beginning of the process. The engagement ring…read morecame out 5x better than I could have possibly hoped and I will be returning as a repeat customer for life. They kept me informed every step of the way and I'm thankful to have found someone with fair prices who went above and beyond for me!

I Shopped with them a few times before, the exchange was always pleasant…read more Until last year around Christmas time I wanted a couple watch batteries replaced.They lost the items and never offered any compensation.I went to the store several time with no luck. They kept stalling come next week, come in a weekend ect... I'm tired of wasting my time for a polite, go get loss !! To this day I never received my watch back or payment for the watch I hope this will be helpful to someone.

I went to have my Miami Cuban repaired today I popped it cleaning it so I took it to these guys for…read morerepair services where phenomenal plus they cleaned my other jewelry for me and they are such nice people I recommend their service

The earrings I had made from a broken ring look absolutely glorious ! Even better, truth be told,…read morethan I had imagined! Elizabeth did just beautiful work. She spent a lot of time with me going over possible settings, discussing how they would look, never trying to upsell me. The price was reasonable and I'm so very pleased. I can't wait to have her re-size my wedding band.

My wife purchased a Rolex as a gift from Rudy. I took it for repairs and it turns out to be a…read moreSTOLEN WATCH. Original owner has a police report and claim. Rudy has been giving us the run around for months. WE are dealing with the aftermath of being SOLD a STOLEN WATCH with no support from RUDY or the store. BUYER BEWARE

I've had the opposite experience with Rudy. If anything I'd call him judgmental and rude. My…read morehusband went into this store when shopping for my engagement ring. Being that we live in Beacon, he wanted to support local first. When my husband went in to browse and get some help, Rudy discouraged him from buying a ring...period. He told my husband he should bring me with him to shop for my own ring so he'd know that I'd like it...That trying to do otherwise was wouldn't work out and I'd probably hate it. WHAT?! My husband wanted to surprise me and knows me well enough to know what I'll like, thanks for your help! FYI my husband went to the diamond district and had a custom ring made that I LOVE...hope you didn't want that $8,000 Rudy! I also went in one morning to ask a question and see if I could get a cleaning done. He was short with me and dismissed me saying he couldn't clean my rings because he hadn't turned the machine on yet. Well first off all, you opened your shop on time and then went to get mail, leaving myself and two other customers confused, waiting for your return. Second of all, had you have been there, the machine would have been ready. Third of all, you didn't ask what time frame I was on, I had a few hours and could have came back. Again, hope you didn't want my money, I gave you a second shot since you're right down the street, and you failed...again. MY personal opinion? He see's myself as someone who looks young and won't spend money. Or saw my husband in his construction work clothes and thought the same thing and just didn't want to give us the time of day. Friendly? Not to us!

I brought a fake watch just to attach a pin cause it feel off and take one more link for the right…read morefit they took almost two months they answered was the repair guy is in vacation call several times again and supposedly is a very complicated fix and awaiting for parts finally I went to retrieve my watch the quote was we fix the problem and we adjusted the time was 50 dollars and I check the watch they didn't remove the link that was supposed to be remove they later stated because the waiting she was gonna charge me 40 dollars this time I was very upset I'm I say u charge me 50 dollars and nothing was done and she stated to leave it like that no charge on the house !!!! I don't understand where on the house meant nothing was done on the watch the workers are very nice and polite but they overcharged I will never ever go to this place and will not recommend fo in at ur own risk it would be very expensive

To anyone wondering if Hudson Valley has a reputable jewelry establishment, family-owned, and…read moregrounded in the community then this place is it. My girlfriend and I, NYC natives who plan to get married in Beacon, researched top-rated jewelers in the region and the Lessers came up. We were so fortunate to meet Barbara, their stellar representative, who took us on a warm, patient journey thorough diamond and band choices; even found one for me that matched my girlfriend's engagement choice. Even now, when we ultimately decided to keep our matrimonials simple (for now), Barbara, along with Kevin Feller, were gracious to us. We plan to get awesome upgrades from Monroe in the near future. Shawn A, Bronx NY

Doesn't have respect for local community and backs traffic up on 9D so its more convenient for…read moretheir business.

They have such a wide variety of things to buy in the store, from electronics to furniture,…read moreantiques and Mounts. You can find solid gems in this place. The owner Jason is also very helpful, they also do iPhone repair in the store.