First of all the customer service is top tier. They're not going to BS you on anything and are…read morecompletely transparent which is rare in this industry. They're have a beautiful selection in store and can source pretty much anything you need in a reasonable amount of time. The value for quality of product will speak for itself. Nothing is cheap today, especially nothing of true value. You don't feel intimidated or unwelcome here which is huge. No dumb questions here. Highly recommend

Had some jewelry repaired. Excellent job done. Diamond ring sized & white gold redipped, just…read morebeautiful. Florentine white gold polished. Looks brand new & sparkly. The staff was knowledgeable and kind. Cost of repairs was beyond reasonable. Job was completed a full week earlier than promised. I felt valued as a customer and was comfortable leaving my valuables in their capable hands. I would highly recommend and will be returning for any future needs.

The Diamond Mine is the best !! The staff is super nice and a pleasure to deal with and they know…read morewhat they are doing unlike some of the other jewelry stores. I also like the fact they repair things "in house". They did some work on my watch in a matter of minutes. I highly recommend this place.

Jeff is the best! My boyfriend and I plan to purchase something from there within the next couple…read moreof months... but we stopped in for a "consultation" and he truly went above and beyond to explain everything. We can't wait to go back and work with Jeff.

Super fast shipping sent it on a Saturday right after I ordered the watch. Came in better than the…read morephotos and is a real deal love this place. Will by again from them

From the moment I walked in, Jon assisted us and helped me get a sentimental bracelet remade. I had…read moreworn it for eleven years, time and wear had caused it to break. They accepted the bracelet at the end of business day. Two days later it was completed. I'm over the moon with the quality, workmanship and customer service. I highly recommend this jeweler for all your jewelry and repair needs. It was a fair price too. I was visiting from out of town and was THRILLED to be able to wear it home.

I happened to be in Poughkeepsie for an dr appt and I remembered a store I had shopped at in the…read morepast, Sierra Lily. I decided to drop in because there were a few upcoming birthdays I had to buy for, and they have such a great, varied selection of gift items. I bought several things- a piece of jewelry, sweet treats and a gorgeous handbag- so I was done with shopping for three special people in my life, in one place! The team there is very helpful and they even gift wrapped everything! I'm so glad I remembered they were there! I will be back again. Thank you, ladies!!

Beautiful store but agree on the follow around. They want to grab stuff out of your hand to hold at…read moreregister and if you're shopping for a delicate situation god forbid you need to return your item. Only store credit- hummm no sign on front door only small sign on counter and one hanging on wall behind counter that on would need a magnifying glass to even see if knew it was there. When busy you don't even make it up to the counter as they hover and take care of u from all sides. My suggestion would be to have a larger sign on front door or have one of your hovering employees who keep offering to take the stuff out of you hands before your really even sure if you like the item tell you about their only store credit policy I would have not bought to begin with my last purchase. Oh and to stay policy is on receipt. Wtf so it's rung up so no return. Interesting I saw on their website they take returns from online purchases?? I feel discriminated against because I came in. Wacky and bad business practice. Where I work we tell everyone about the extra charge if using a credit card before they actually use it and even tho it's a small thing knowing before hand is key. I shop here once a year for someone in particular so no loss. I'll just give my store credit issued card as a gift to someone else and let them know ahead of purchase the shitty return policy.

Saddest excuse for a jewelry store I've ever seen in my entire life…read more 1: professionalism: The employees were the most unprofessional, rude and lethargic individuals I've ever seen in any place of business. The tall skinny, sound cloud rapper Esq individual (The one with the really bad mumble and the perm you cannot miss him) was borderline slumped over he looked like he'd been awake for months or on some serious pain killers. 2: Terrible selection. I asked the young man Chris (Goofy "Radio"-like individual with the bow Tye) what the most expensive yellow gold marquise engagement ring they carried was. This genius brings me a rose gold subpar ring with a pear diamond. How are you that bad at listening to customers? Appearance: The design of the store is tacky and completely 1970s. Who on gods green earth decided that a coffee stained burgundy carpet would look good in a modern jewelry store? Utter eye sore. Save yourself the trouble and the gas. Avoid this place like the plague. Go for family businesses and avoid franchise jewelers. I'd give zero stars if possible

We will never, ever purchase anything from Zales ever again. My husband bought my engagement ring…read morefrom here, and after 2 years of having the ring it has already had to be repaired twice! (From the diamonds almost falling out!) And then, after a horrendous experience with their "custom" rings department, they seemed to have misplaced my own personal diamonds for MONTHS. They fail to explain that they send out any diamonds or materials to a "mystery jeweler" and will not disclose to you where it is located. We spent months fighting with them to try and get my own personal diamonds back. After everything with them we had another engagement ring made by another jeweler so we never have to deal with their poor quality again. Please, spare yourself the time and money and just avoid Zales.

My husband and I have been coming to this location for 30 years. Patricia, Amy and Natalie are…read morealways welcoming the minute they see us coming. They are professional, attentive and knowledgeable. I highly recommend checking this store out in the future.

Natalie is one of the nicest people I've ever met. She helped with everything and she found an…read moreamazing ring for us.

Caroline is a true expert! My engagement ring came out absolutely gorgeous! She made the process so…read moreeasy. The selection was amazing and the ring was ready in less than 2 weeks. Definitely going back for the wedding bands!

From the owner: Diamond/Precious Gems Expert - Jewelry Design - Appraisals - Repairread more