I had been a regular customer over the last 30+ years and was satisfied with all previous service…read morehowever that all changed, along with my opinion of this business at my last visit. I took my vehicle in because my exhaust system was no longer quiet and wanted an inspection. I was told my vehicle required 2 new resonators and agreed to have the repair performed, however when I went to pick up my vehicle the SERVICE ENGINE SOON light was NOW on. I called and told them of the problem and was asked to bring it back the following morning which I did. I received a call phone from the business staing18 codes were revealed during the diagnostic, something they should have known prior to calling me the day before saying my vehicle was repaired and was told the service engine soon light was probably due to carbon build up from the welding that was performed and should go away after driving it for a bit. I immediately took my car elsewhere to have a diagnostic performed and it revealed that the oxygen sensor had failed (the technician at Mr. Muffler stated he had cleaned the oxygen sensor but in reality, damaged it). I am disappointed that given the opportunity to demonstrate some degree of integrity they did NOTHING to resolve the issue they created. I then had to take my vehicle in for service at a very reputable service center and have the problem resolved, which is what I should done initially. I surely will not make that mistake again. Having been a long-term customer, I am very, very disappointed.

Took my 2010 Mazda CX9 in to be looked at. The technician told me what was needed. Got me in and…read moreout in less than an hour! Excellent service, excellent work!

The service manager needs to lookup the definition of service. Without even looking at the issues I…read morehad with my RV, he started to make excuses. It's simple. Things break that is what the warranty is for. Called the manufacturer and they were very pleasant to work with and gave me other people to go to for my warranty. They took care of repairs with no issues.

The service was absolutely terrible. Very slow and at least they finally admitted that they could…read morenot handle the influx of service needed by how many units they had sold. I cannot say how horrible our experience with them was. I hope to never have to deal with them again. We bought a brand new trailer in January and it's now December and we've been able to use it for a total of 5 and 1/2 weeks because there's so much wrong with it and because it took them 8 weeks to get it ready for us to do the initial walkthrough.

So a car driving in front of me on the road suddenly lost a giant chunk of his bumper. Initially I…read morethought it was going to hit my windshield- it landed in the road in front of my poor little car. Because of oncoming traffic, I could not swerve, or because of the car behind me- stop safely. I hit it and heard the crunching tearing sound. Mercifully, the car behind me stopped. I had to back out to get this giant chunk out of the bottom of my car. In the moment I should've pulled over, but I asked Siri for the closest repair shop. This was Steve and Jerry's. At this point I prayed for help. I was petrified. I spoke to a sweet woman who said she was going to go chat with her son in law. My car died a minute from their shop. He chatted with me briefly and said he would be right over. He walked over in the rain. As he looked- his expression was grim. It seems this chunk tore the radiator and compressor, and he wasn't sure about the engine. The cars check engine light was on. My tow driver towed it over. He had a longer look and came in to chat with me. This was pretty massive. He felt it needed to go to the dealer, and told me to file an insurance claim. I started the process in the waiting area and soon I had a plan in place. Not only did the technician offer to drive me back to my home (I had a friend coming), but his mom in law kept the store open until my friend arrived, keeping me warm instead of standing out in the cold. I did request to pay for the detailed assessment, and I did so. Can you say over and above? I don't know many places that would do this. Even though the damage was beyond their means (because it was pretty catastrophic needing a dealer's help), they still made sure I wasn't left literally out in the cold. I can just imagine how their regular customers are treated, I was new to them! The office Goddess informed me they'd been around for 54 years. I can certainly see why. Her husband took great pride in his service (he's been departed a decade or so) and the business remains in their family. What great, kind people I ran into today. I would recommend this business wholeheartedly. On a cold, rainy, horribly gone wrong and not so funny April Fool's Day- I met a couple angels that gave me hope. Thank you both of you for your help, and especially your kindness. I am deeply grateful.

Poor quality of service. Took my vehicle in (after waiting 2 weeks for an appointment) and paid…read morefor a squeak to be greased and a muffler fix. After paying for the grease and being referred elsewhere for the muffler, the sound returned the same day... a refund was not granted and I was told I knew that new parts would be a better option, after the fact. Sandy was especially rude, the day of service and when I called back

This team is amazing. Eric is honest, super friendly , very knowledgeable. They provide a great…read moreservice, are very responsive and helpful. Thank you

A deer hit my truck and set off my airbags. Took my truck to Bainbridge Body shop and they did a…read morefantastic job. Had an issue after I picked up my truck, took it back to Bainbridge Body shop and they immediately took care of the problem. Excellent local body shop and I highly recommend them for all your auto body repairs. Customer service is A++++. Thanks Bainbridge Body. Will definitely use them again if needed (hopefully I won't LOL)

this place has terrible service. Avoid at all costs. Went for service and the service manager was…read morevery inflexible and he basically told me I could go somewhere else for service.

Faith is awesome! He helped us out alot to get our 2017 land rover sport. Great Selections of…read morevehicles to choose from.

Great service from friendly sales team. Check them out and ask for Thom Roth. I promise you won't…read morehave any regrets.

i bought a new truck from them a few months ago and i went to hook my boat up to it and found that…read morethey had a pin in hitch receiver that was locked. they gave me the wrong key so on a saturday afternoon at 3:00 i called there and spoke to chris , the manager. i explained my dilemma and they had a guy come out with a set of keys and i live 25 miles away. he was there by 4:00. his keys didnt work either, but he left a brand new chevy truck for me and took my truck back to their service dept to get the lock off. That was superb customer service, that you just don't see anymore. They know how to take care of customers!!!

I can't recommend Cary and his team enough! They did an outstanding job upgrading my R8 with a…read moreValvetronic Valved titanium exhaust. The work was completed quickly and efficiently. Thank you all for your excellent service!

These guys are amazing! Highly recommend! They take impeccable care of my Mercedes every time!read more