This was no small job and the fee charged was very reasonable! Best Customer Service experience I…read morecan recall in a very long time! The Team at Kingsport Tire & Auto Care have won my family business. Great prices, great services and the job was done early, and more importantly, it was done CORRECTLY! I would highly recommend this business! These are real mechanics, not part changers.

I've been a customer here for many years. After my most recent visit, I can no longer recommend…read morethis business. I arrived for a simple oil change. It took just shy of 2 hours. I was told after 1 hour and 45 minutes they were waiting on a filter. I don't understand the point of making an appointment if the required items aren't there at time of service. I was charged 17 dollars for an additive I did not request, nor was I told this was being included. On top of that, what used to be a roughly 40 dollar service cost me 91, even after a 15 dollar discount for making me wait. There's no longer any advantage to coming here versus a quick service that's actually cheaper at this point. I will no longer be bringing either of my cars here.

Ridiculous quote. I had a brake noise. They said they couldn't find it. They quoted me $4500 for…read morea full replacement of my brakes. I ended up using some brake lubricant on my own and it fixed the issue. I saved approx $4480 over their quote. (they do not have good mechanics)

After my son's recent move into the area, I was tasked with finding an and reliable auto repair…read morecompany. I checked into American and Import Auto Repair and was not only impressed with the reviews but also my initial visit. We had two cars that required routine maintenance. The service was performed quickly with an inspection that was comprehensive compared to what we had done before. They pointed out issues that are eventually going to need to be addressed but indicated that could be addressed later. Both vehicles had slow tire air leaks and were repaired for no additional charge. Prices are reasonable and communication by the mechanics is exceptional. Special shout out to Josef and the excellent mechanics that worked on our vehicles.. I would highly recommend this shop to anyone looking for an honest and reliable auto repair shop.

I recently found this shop again and wanted to share my experience from last year. I brought my…read more2014 Jeep Grand Cherokee Limited here after being referred by others who said they had received similar work done at this location. When I arrived, I was told that they did not work on my type of vehicle or perform the service I needed. What confused me was that I had been told by multiple people that they had received the same or similar service from this shop. The information I was given beforehand did not match what happened when I arrived. I cannot say why I was turned away, but the experience left me feeling disappointed and uncomfortable. I would recommend that the shop clearly communicate what vehicles and services they accept so customers can avoid wasting their time.

This place valued my time and charged 1\3 of what everyone else was asking. Compared the services…read morerequested with inspection and gave me exactly what was needed. Felt like brand new vehicle when drove out of shop with lifetime warranty on parts\work....can't beat that! Highly recommend this establishment.

Charge me $1,000 for a valve cover gasket I took it back three times they still couldn't fix it I…read morehad to take it somewhere else to get it fixed ask for my money back they only gave me $200 back and he thought he was doing me a favor don't go to this place they don't know what they're doing

We were on vacation and had a flat tire. They fixed our flat and put air in all our tires. They…read moreeven helped us put our spare back on. At a VERY REASONABLE price!!! Highly recommend their services if you need it.

Purchased a set of tires for our vehicle that had never had any issues in the past. Immediately…read moreupon leaving, the car had a bad vibration. Brought the car back another day. They said they fixed the problem, after spending literally 5 minutes on the car. Was no better. Brought it back again. They replaced one tire ("bad tire?" we wondered.) Still not fixed. Gave up. Paid another mechanic $500+ to replace a damaged wheel hub, rotor and brakes. Again, this car had zero issues until we had tires put on here. All started immediately after the tires mount/install. We'll never be back.

I dropped in and was told there was a three hour wait so I made an appointment to balance my tires…read more On the day of the appointment, I arrived ten minutes early. After getting checked in, I was told it would take at least an hour. I did not wait for their service. I won't be using their business and would tell anyone that cares to listen not to use them unless they have plenty of time to sit and wait.

My name is Eddie Keplinger, I took my truck to Orileys auto parts let them check the alternator ,…read morethey told me it was bad.(they didn't charge me anything!) I also HAD car shield ( more like car shaft!) They are a joke!! They have a 10 million dollar lawsuit on them! I recommend never get car shield!! After I got took for 1,000 dollar. Browns Mill Auto told me I needed to bring almost 200.00 more... They never contacted me or anything, I never signed any paperwork. I got took for a total of 1,176.00 ( total from both Car shield and browns mill) All I can say is you better watch some of these garages they will take you too!! The man that works there told me that car shield wanted to send them a used alternator for my truck. All I can say is do it at your own risk!!!

Browns mill towing, the 1st 4 times they were great and patient this was in June and July. Finally…read morewe got my car and the dropped it off to be serviced..The young man was great!!

My family and I got a flat tire on our van as we we traveling from Austin, TX to Maryland. The guys…read moreat Murphy's went out of their way looking for the size tire we needed and moved a round a bunch of things in their warehouse until they found it. The cost was minimal and the experience was a great pleasure. We recommend them for everyone in need. Thank you Murphy's! -Michael Tucker and Family Austin, TX-

super helpful crew here, I stopped by because of a leakey tire while i was in a road trip. they…read morecheerfully fixed my leaky tire in 5 minutes. I picked the right place and got a good price too!

These guys are absolute angels! Our son was traveling home from PA to GA and had a blowout on the…read moreinterstate at an exit near their shop. As parents we were panicking because we are still several hours away and couldn't help. Our first call was to our insurance company for roadside assistance and it was going to be several hours before they could get someone dispatched out there to help him and he was going to just be stranded on the highway waiting. Luckily we found Garland Tire's number and called them......it was getting close to closing time, but the lady who answered immediately offered to have one of their guys drive out there and remove the tire, bring it back to the shop, swap it out, and drive back out there to put the new one on for us. Incredibly fast, professional, went above and beyond and now our son is safely back on the road home. If we lived in that area we would be a customer for life. Thank you Garland for taking care of our family!

Don't go here. In December I came with a friend who needed a part replaced because he was going…read moreacross the country and the part was dangerously bent. These yahoos charged him $427 for a "rush job" (twice what it normally costs even with labor) then made him come back THREE separate times in three days before they released his car. Some rush job! He asked if there was anything else the car needed because he was driving hundreds of miles and needed to start right away because he was now 3 days late to leave. "Nope you're good to go son" In Michigan he broke down and was towed, where they found the part had SNAPPED almost in HALF because not only did Garland Tire NOT replace it like they said but they ASSURED HIM IT WAS SAFE. He could've died on that trip. They lied. They never refunded his money either. Crooks crooks crooks.