I have an Aventon e-bike in need of pedal assist mode repair (it didn't work at all soon after a…read morebeach ride--I know, kind of dumb). Starting with my initial phone call to Open Road, every interaction I had with the staff was handled courteously, professionally, and knowledgeably. I dropped my bike off and received an apology that the work probably wouldn't be finished until the following week--no problem since I wasn't in a hurry, but I appreciated the warning. The work was indeed done the following week and to my complete satisfaction.

Called to get some work done on my bike. I was told I'd have to leave to bike for several days…read more It's pretty simple work for someone with the correct tools and know how. The kind of job that shouldn't take longer than about 30 min. I explained that I'm from 1.5 hr away and I'd like to make the drive only once if possible. I asked if they would be able to schedule me an appointment to get the work done. He said I'd have to call back and speak with Jeff the next day. I called back and spoke to Jeff and explained my situation. He said they're really busy and wouldn't be able to get to it today. I asked about next weekend or the weekend after. It became very clear, he had absolutely no interest in doing the work. I said I'll find another shop. Poor customer service. Sadly more of the norm when it comes to bike shops these days.

I bought my nephew and I both used bikes this summer so we could take them out. He is only here a…read morecouple months a year so I didn't want to spend hundreds. My nephews bike needed a new tube and a little work so we took it to ZenCog on a Saturday morning. They gave a fair estimate for the work and told us it would be done in a couple hours. Sure enough, it was done a couple hours later at the price quoted. To top off the great experience? They have the sweetest dog inside. She is absolutely adorable and a great little mascot! I will be back for any of my future bike needs!

I brought my bike here back in October because my front tire was flat and it cost $25 which was…read morecompletely fine. Came back again to get my rear tire fixed and they charged me $50 because the pedal was rubbing against the brake. They fixed it and charged me without asking when all I wanted was my tire fixed. Beyond angry because I couldn't care less about my facebook marketplace bike pedal rubbing against something. They should have called me or texted to ask if I wanted it fixed and how much it would cost. I WOULD HAVE SAID NO. Never going back.

We feel hugely blessed to have found this place (special thank you to all the previous reviewers!)…read more The owner Alex is as knowledgeable and nice as can be. We had looked all around Jax for a replacement cruiser for my daughter after hers was hit by a car. We found the best prices and a lifetime guarantee on the one we bought here. He even helped install a new bike rack I brought so we could get the bike home. We couldn't be happier!

There's a reason why he has so many 5 star reviews. The owner of the shop is extremely honest,…read moreknowledgeable. He also has the best prices in Jacksonville! Highly recommend!

GO EBIKES is a really nice and well stocked ebike store. Dave helped me with so many questions that…read moreI had about e-bikes. I chose the Mokwheel Basalt 2.0 and he installed all of my accessories the same day! I am very happy that I went there to purchase my wife's e-bike. She just loves her new Ebike!! Thank you Dave!

Dave was so awesome, helpful, just easy to talk to. I asked him so many questions and he was…read moreunderstanding and answered all the questions in a way that helped me understand what I was going to buy. We walked out with 2 bikes and tons of knowledge! He is new to Yulee - if you're looking for an ebike - go see Dave!

Duane is very good at his job as well as an outgoing character. Very friendly and reasonable on his…read moreprices. Thank you so much!

Awesome place and Duane was super cool. Come to find out he work at the same store (HIC in Hawaii)…read moremy folks purchased my first bmx bike a pink GT pro performer

Great family owned business. Frank is very helpful and informative about his e-bikes. They have a…read moregreat selection available and you are free to test ride . frank answered all my questions and concerns. I purchased my e-bike that very day. His product crossed off all my boxes for a new e-bike. I felt his bikes were high quality and priced very reasonably. He also offers repair services and maintenance. Stacy delivered my bike that very day and went over the bike's operation. I'm very pleased with my e-bike purchase. Highly recommend.

Everyone else here has great reviews about National Ebike and the owner Frank. I bought an Ebike…read morefrom Frank a couple of years ago and it worked great, until it didn't. It's been sitting broken for over six months and Frank has made less than zero effort to get parts to fix it. He doesn't sell the brand anymore and he apparently doesn't fix them. Countless texts, emails, voicemails, and phone calls - including speaking directly to Frank - gets no response. Every status is the same - "let me research it and get back to you". Take your money and business elsewhere.