Excellent and fast service. Very nice guy me in and out in under 10 minutes. Will definitely go…read moreback...my new inspection station!

Super fast! Showed up at 9:30am on a Friday. Was in and out in less than 15 mins. Very nice…read morestaff also! Wish I would have found this place sooner.

I brought my car in and after a full inspection, they were honest enough to let me know it wasn't…read morefixable. Instead of charging me for unnecessary repairs, they advised me to move on from the vehicle. Ive never received this level of customer service at an auto shop. They could've easily charged me thousands but they didn't and I respect that so much. This car means a lot to me it was left to me after my brother was killed so it wasn't easy to hear. They were upfront and compassionate in how they handled everything. The loss of my brother is the real weight here, and I truly appreciate their honesty and care during a difficult situation. That level of integrity and customer service is rare.

I am posting this review here because there is no way to respond directly to the business's Google…read morereview responses. Unfortunately, after reading other reviews, I can say many of the concerns regarding professionalism seem to be accurate. I am disappointed because this experience was completely different from a previous visit we had at another location, which was excellent. I brought my vehicle in because I heard a scraping noise. Through my own observation, I noticed my emergency brake cable appeared to be hanging and making contact with the driver's side wheel. I made it clear that I am not a mechanic and that this was simply my assumption. My husband called ahead and explained the situation. We were told they could inspect anything visible to the eye at no charge. We thanked them and drove over. Initially everything was fine. We handed over the keys and waited. The employee who inspected the vehicle acknowledged the hanging brake cable but quickly shifted the conversation to a loose wheel hub assembly. He advised it was unsafe and quoted approximately $900 to repair it. I asked how long the repair would take because I am a psychotherapist with scheduled clients and also needed to coordinate childcare and school pickup. Instead of giving a timeframe, he repeatedly answered, "By the end of the business day," and seemed irritated when I asked for clarification. I also asked whether all repairs could be completed at once because I preferred not to make multiple trips. Instead of addressing my questions, the conversation repeatedly shifted toward financing options. The biggest issue throughout the interaction was communication. I repeatedly acknowledged his concerns about the wheel hub assembly and explained that I understood the risk. However, my immediate concern was the hanging brake cable and obtaining pricing for all recommended repairs so I could plan accordingly. Each time I asked about the brake cable or requested total pricing, the conversation returned to the wheel hub assembly. Eventually, my husband stepped in and attempted to bridge the communication gap by restating our questions. He explained that we wanted pricing for the brake cable, information on the O2 sensor, and a total estimate so we could decide how to proceed. Despite multiple attempts, the employee continued repeating the same information about the wheel hub assembly. At one point, my husband became so frustrated by the lack of direct answers that he began contacting our own mechanic while the employee continued repeating the same sales pitch. Even other employees appeared to notice the awkwardness of the interaction. After several requests, we were finally told the brake cable repair would be approximately $99 and that a diagnostic fee would be required before pricing the O2 sensor. We ultimately left because the interaction felt unnecessarily frustrating. The situation worsened afterward. When we returned home, our Cadillac mechanic noticed the wheel center cap from the wheel they inspected was missing. I called the store simply to ask whether they had found it. Before I could even finish my sentence, the same employee became defensive and repeatedly insisted they had not removed anything from the vehicle. The problem was that I never accused anyone of removing it. I was only asking if they could check around the shop because it had been present before we arrived. I also asked whether surveillance footage could be reviewed. Again, the response was dismissive and irritated. I attempted to provide constructive feedback regarding the interaction. I explained that while he clearly understood the vehicle, customers often need information presented differently and that active listening is just as important as explaining repairs. Rather than listening, he repeatedly interrupted me, talked over me, and eventually stated, "Ma'am, this is not a paid consult." He continued raising his voice, interrupting, and speaking over me while I was attempting to end the conversation. What stood out most was that his tone toward my husband was noticeably different than the tone he used with me throughout the interaction. Finally, I would like to address the business's response to another review. The claim that I stated I would have friends and family leave reviews across multiple locations is completely false. I never made that statement. My husband and I were both customers and each left our own reviews based on our experiences. My cousin independently left a review after witnessing the interaction and hearing the phone call. Suggesting there was some coordinated effort or campaign against multiple locations is simply inaccurate. I have no issue with the other employees. My concerns are specific to this individual. Constructive feedback is how businesses improve, and this employee would benefit greatly from improving his active listening, communication, and customer service skills. Stay blessed.

I genuinely cannot say enough good things about this establishment. My first encounter with them…read morewas probably around six months ago, where the store manager went out of his way to help me and the kindness that he showed brought me back Today I popped in for a quick inspection. The staff was friendly and helpful and made this interaction perfect. I am happy to have found a local shop that I can trust. You have my business and I will continue to comeback. PS they had fresh cookies and popcorn out on their coffee bar at 8 am

This is the best place around for oil changes, inspections and some repairs. They have self serve…read morepopcorn, cokes and coffee while you wait and they are very friendly and courteous.

Inquired about getting my spark plugs replaced and communication went very well. I ended up setting…read morean appointment and got it replaced through Happy H Karz. Customer service was exceptional. Not once did the rep not try to sell me on anything and was very upfront with me and walk in customers. I Ended up getting a quote for some maintenance on my wife's car that is due coming up and plan on taking it in next week. Good service and honesty is hard to come by nowadays and I'm glad I found it at Happy H Karz.

Happy H Karz is amazing!!! I took my jeep to 2 other mechanics before finding them and they fixed…read morethe issue in a day! Can't say enough good things and will continue to use them. Thank you!!!

I cannot say enough great things about Before You Buy LLC. I hired him to inspect a vehicle I was…read moreextremely skeptical about from a small mom-and-pop dealership, and he may have truly saved me from the biggest headache--and heartache--of my life. He was incredibly thorough and professional. The inspection took about an hour, and he didn't just do a quick glance--he went deep under the hood, came fully prepared with multiple bags of tools, and checked everything with care and precision. His attention to detail was unmatched. What I appreciated most was his honesty and straightforwardness. He didn't try to sugarcoat anything and gave me clear, detailed explanations that allowed me to make a confident, informed decision to walk away from the purchase. That alone was priceless. If you're on the fence about a vehicle or just want peace of mind before buying, this service is worth every penny. I will absolutely be using Before You Buy LLC again in the future--especially when I'm ready to purchase a home. Highly, highly recommend! Thank you TJ & God bless you!!

TJ did a fantastic job walking my wife and I through our first home purchase with his thorough…read morehouse inspection. He was increadibly helpful answering our questions and provided great advice for maintaining our new home moving forward.

Definitely recommend. Very efficient service. The state inspector was very knowledgeable and…read morefriendly.

From the owner: Located in the…read moreheart of Jersey Village, Texas, our 5-star state inspection shop is renowned for its exceptional service and customer satisfaction. Our certified technicians provide thorough and efficient vehicle inspections, ensuring your car meets all state safety and emissions standards. With a commitment to transparency and integrity, we offer a seamless experience from start to finish. Our friendly staff is always ready to answer any questions and provide expert advice, making us the top choice for vehicle inspections in Jersey Village. Visit us today and experience the best in automotive care!

Rocky was very professional and punctual. Would hire him again. Price is reasonable also.read more

Fast, thorough and knowledgeable. One recommendation:…read moreCommunication is key- If he misreads his texts and comes out on the wrong day, he charges a $40 mileage fee. No military discount. Overall, nice guy. Very polite

The people that work here are always nice. They keep you updated along the way when you bring your…read morecar in. I'll always come here for inspections and oil changes.

I personally will not return to this particular location and I will explain why…read more I found out about this company through an ad, and I thought "oh wow, I love that they can quickly get me in and out, I don't have to get out of my car, and I DO need an oil change. Sign me up!" I pull in and they guide me into the spot where my service will begin and I instantly felt like they were trying to hustle me instead of help me. I was okay with the upselling, IF they took care of my original need before stacking on things to get what they wanted out of me. I felt unsure and uneasy through the entire process. One of the technicians even handled my car in a way that I would never handle my car, so I definitely did not like that. At the end I was just so happy to get out of there. The feeling of being hustled was a pretty bad feeling. I won't return. My car and I do not deserve such service. I'm a firm believer that if you just take care of the customers basic concern/main needs, you will earn trust and be able to open them up to the upselling presented to them, AFTER. To top it all off, after I left the shop, I went to the store. When I got back in the car and started my car up, the check light came back on, FOR AN OIL CHANGE!!!