I received multiple recommendations to this business for my first tattoo and I am so happy I…read morefollowed the recs! Maddy was FANTASTIC. She is super personable to talk to - that my session went by pretty quickly - and so skilled at what she does. I sent over two inspo pictures and she got the design just right with the font, spacing and even delicateness of the letters! I absolutely love it. I normally get skin hives from environmental stressors but my tattoo was only slightly red immediately after and not hiving at all in the recovery. It is healing really well, too. The business itself is also very welcoming and bright. I cannot recommend this business and Maddy enough!

I was with Jacqi for a tattoo this was my second piece with her and my first comission (first one…read morewas flash) and I absolutely loved the tattoo and experience. Everything was clean and process was fast and easy. I'm not very experienced with tattoos and tend to be a baby with pain and can't even look at needles but Jacqi is very experienced and made the whole process smooth and easy. Definitely reccomend both Jacqi and Wicked Goddess- her art style is soooooo cool and even though I havent been pierced here they have a huge jewelry selection.

My 4-year-old daughter had an awful first experience here. We came in for her appointment, chose…read morethe earrings we wanted, and she was so excited. Of course, once her ears were pierced, she cried a bit because of the pain, but then we found out they had pierced the wrong earrings. The staff member said, "I grabbed the wrong one," and explained that switching them right away or re-piercing would hurt. While the staff was very apologetic and did give us a gift certificate for the correct earrings to replace within 6 weeks, it still did not make up for how traumatic the experience was for my daughter. I really feel the staff should have confirmed with us one last time which earrings were being used before piercing her ears. Now my daughter is stuck wearing earrings she does not even like, and I honestly do not know how I am going to convince her to come back in 6 weeks after such a bad experience. We have used Upper Lobe in the past and never had an issue. I wish we had used their services again instead of trying Rowan. Unfortunately, this was not a good first experience for my family.

Stay away!!! They don't know what they're doing. I went for a helix piercing and they said "it'd…read morebe soooo cute to get two" Any piercing studio would NEVER suggest this as it causes way too much trauma to the ear. I didn't know this then. The "licsensed" professional working there should have. I was also traveling across the country and noted this many times bc I don't think they understood? Or wasn't paying attention. So they told me to come back in 2 weeks to check my posts, which I soon learned was on WAY too tight and causing swelling all this time. I mean, The girl "piercing" me also asked for 20 opinions acting unsure should have been my "nope gotta go" sign. I think she asked an 8 year old customer at one point. Who knows. She spoke like she rolled out of a barrel of hay and decided to pierce ears in a shopping center, which was placed in a cow field. Not the 8 year old girl. The "registered nurse". They also recited after care instructions like a postal service worker who stood at the same counter for 40+ years. Way too fast. Looked at the ceiling. Totally memorized. They also told me I could go in the ocean and pool but to avoid lakes and rivers. Also wrong. I should avoid any type of open water. They gave me a bag with aftercare info and aftercare solution. They didn't ever tell me they were charging me $20 for the aftercare solution. Over priced. Not friendly staff. I honestly think you're better off at Claire's. This is after 2 weeks of piercing. I was so cautious and careful with keeping area clean and not touching. Just left urgent care and am on antibiotics to treat. I should charge the store for my copay and medication. Stay. Away.

from the moment you call to the moment you step foot through the door of that shop, you'll feel…read morelike you're in good hands. I did so much research before booking an appointment with Jen because I specifically wanted to get my nipples pierced. I wanted to go to someone with experience and all the reviews online pointed to Jen! getting an appointment was not difficult, you can book online. paperwork must be completed prior to your appointment. when you first arrive, you need to text the number on the door before they let you in. once you are inside, they'll confirm your piercing of choice with you and then Jen pops out of nowhere and takes you into a room! she let me start off with any questions I had and boy, did I have a lot. I had gone down an internet rabbit hole and I knew I needed to speak to an actual professional before the piercing. Jen is a saint with the patience of an angel. she showed me a few photos and helped me figure out if I wanted a vertical or horizontal nipple piercing. she will make sure everything is consensual prior to doing it. I got to pick out my jewelry prior to the piercing and she sanitized the jewelry in the room. now, I knew I went with the right piercer when Jen took her sweet, sweet time marking my nipples. not only did she take her time, she made sure it was even and looked good. I was so impressed with her ability to eyeball a nipple and to get it centered. Jen will mark your nipples a few dozen times, but you want that because the last thing you want is a freaking lopsided piercing so trust the process! when we started the actual process of piercing, she went through how she was going to pierce it and had me take a deep breath to help with the nerves. a nipple piercing seriously hits a little differently than a piercing on your ear. the pain didn't last very long and Jen asked if I needed additional time before piercing my other nipple....which I declined because I really just wanted it done after the piercings, she had me lay there for a bit before sitting up. I know getting up too fast can make some people light headed especially after a piercing and she explained, it can happen especially when the blood flow is redirected after a procedure like so. she went over healing, what to do and what not to do after the piercing and cleaning with me. all in all, Brilliance Piercing is highly recommended. I truly can't thank Jen enough for dealing with my hundreds of questions, making sure my piercings would look good, making sure I was comfortable every step of the way and most of all for just being one of the best professional piercers I have ever encountered. if you're interested in piercing your body in anyway, I cannot recommend Jen enough. she only works two days a week now so for me to snag a 4:50 PM appointment on a Thursday with her was a blessing. also big shout out to Keightley and Elizabeth for their fantastic customer service. they answered all my questions and were super patient with me as well!

I initially came here to get my ears repierced after they closed up during my postpartum period. I…read moreswallowed the high price tag expecting premium service, but their customer service is completely rigid and lacking any basic empathy. Be prepared to spend hundreds of dollars once you factor in the premium jewelry they require you to purchase. Their piercing appointments are scheduled for an hour, yet the actual piercing only takes about 5-10 minutes. A significant portion of the appointment is spent discussing and selling jewelry. The real problem came with the follow-up downsizing appointment. After they emailed me to schedule it, the earliest availability was about a month out. As a new mom coordinating childcare for a baby and making a 40-minute drive through NoVA traffic is not easy. The downsizing appointment itself is only scheduled for 20 minutes, which made what happened next even more frustrating. Unfortunately, there was a lot of traffic on a Saturday and I arrived 12 minutes late. When I got there, a front desk lady met me at the door and refused to let me in. My appointment was canceled on the spot because I hadn't called or texted to say I was running late. I was driving and not checking my phone, which apparently didn't matter. There was no flexibility, no understanding, and no sympathy whatsoever for any circumstances. I was told another client was waiting in their car. So after waiting a month for an appointment, arranging my schedule around a baby, and driving 40 minutes, I left without receiving any service at all. Their policies may be their policies, but customer service matters too. The experience felt cold, inflexible, and completely dismissive. Given how much time is built into their appointments and how heavily they emphasize jewelry sales, I was surprised there was absolutely no flexibility for a customer who was a little late due to traffic. There are plenty of piercing studios out there, and after this experience, I would absolutely not waste time here. The prices are already high, and the lack of consideration for customers and new moms made me feel like a lesser person.

Lindsey's personality was friendly, patient and professional. She took her time to listen to what…read morepiercings and earrings I wanted, talked me through each procedure, and aftercare. I love my new piercings/earrings and highly recommend Lindsey! Thank you for making me feel comfortable and relaxed!

Worst service ever Receptionist has such a bad attitude…read moreInstead of helping me, the snobby lady hangs up They have no sensitivity towards customers They don't reassure you if you like what you're getting Not sanitary at all, hygiene is so poor Don't ever go here

Darwin did my nose piercing and he was amazing! Great selection of jewelry, a very clean studio,…read moreand everyone was so knowledgeable and kind. Will definitely be back to get more piercings done.

Had a smooth septum piercing appointment here. Blake was willing to mask while doing my piercing…read moreand was both informative and funny! Make sure to bring your cash.

Anthony is the man, good tunes and had a laid-back approach. I highly recommend this place of…read morebusiness when getting a tattoo!

This shop is SO clean, very professional and just all around fantastic! Everyone is really friendly…read moreand it's got such a great vibe to it. Jordan is THE man!! He is creative, artistic and will make your experience a good one:) I will continue to come back here again and again.

Ashley did an incredible job on my arm tattoo. She is very professional and came up with multiple…read moreideas to create the art I was hoping for. She's also very pleasant and enjoyable to talk to. I highly recommend reaching out to Ashley if you're looking for a new/unique tattoo.

Great experience with Eric! Collaborative and professional! The tattoo healed the best of any I…read morehave. Will be back!

Got my first tattoo here. Killian was very friendly and professional. He disinfected everything and…read morekept the shop very clean. He answered every question I had about aftercare. I would recommend this place to anyone who's new to tattoos and want a safe, easy experience.

Had a horrible experience with Killian (the owner) who was polite at first when I was originally…read moreagreeing with his vision for my tattoo. He asked me to send him inspiration so I created a sample in AI. He absolutely did not like that approach as he felt it inhibited his creative freedom. I tried explaining that it was just a point of reference, much like my Pinterest vision board. When I came to my consultation appointment (after driving 1 hour in the rain) he cancelled it on the spot because of our creative differences. I thought I was the client. A tattoo is a permanent decision. I feel that my input should be respected. Upon my arrival to his shop, Killian began to be confrontational and disrespectful. I mentioned that coming to the appointment (that he had just cancelled) was a bad use of my time, he became defensive and rude and blamed it on me. I found Killian to be unprofessional and difficult to work with. If you want to have creative input over your personal design process, I recommend going to Unbroken in Reston. You deserve respect when paying a vendor for a service and have your vision carried out professionally and collaboratively.