I received multiple recommendations to this business for my first tattoo and I am so happy I…read morefollowed the recs! Maddy was FANTASTIC. She is super personable to talk to - that my session went by pretty quickly - and so skilled at what she does. I sent over two inspo pictures and she got the design just right with the font, spacing and even delicateness of the letters! I absolutely love it. I normally get skin hives from environmental stressors but my tattoo was only slightly red immediately after and not hiving at all in the recovery. It is healing really well, too. The business itself is also very welcoming and bright. I cannot recommend this business and Maddy enough!

Cute little area in Vienna! We had the piercer Dennis and he was quick and efficient. My friend and…read moreI got matching helix piercing. They have a mixture of gold and titanium jewelry where you can choose from! The team was friendly and attentive to my friend and I questions.

My 4-year-old daughter had an awful first experience here. We came in for her appointment, chose…read morethe earrings we wanted, and she was so excited. Of course, once her ears were pierced, she cried a bit because of the pain, but then we found out they had pierced the wrong earrings. The staff member said, "I grabbed the wrong one," and explained that switching them right away or re-piercing would hurt. While the staff was very apologetic and did give us a gift certificate for the correct earrings to replace within 6 weeks, it still did not make up for how traumatic the experience was for my daughter. I really feel the staff should have confirmed with us one last time which earrings were being used before piercing her ears. Now my daughter is stuck wearing earrings she does not even like, and I honestly do not know how I am going to convince her to come back in 6 weeks after such a bad experience. We have used Upper Lobe in the past and never had an issue. I wish we had used their services again instead of trying Rowan. Unfortunately, this was not a good first experience for my family.

Stay away!!! They don't know what they're doing. I went for a helix piercing and they said "it'd…read morebe soooo cute to get two" Any piercing studio would NEVER suggest this as it causes way too much trauma to the ear. I didn't know this then. The "licsensed" professional working there should have. I was also traveling across the country and noted this many times bc I don't think they understood? Or wasn't paying attention. So they told me to come back in 2 weeks to check my posts, which I soon learned was on WAY too tight and causing swelling all this time. I mean, The girl "piercing" me also asked for 20 opinions acting unsure should have been my "nope gotta go" sign. I think she asked an 8 year old customer at one point. Who knows. She spoke like she rolled out of a barrel of hay and decided to pierce ears in a shopping center, which was placed in a cow field. Not the 8 year old girl. The "registered nurse". They also recited after care instructions like a postal service worker who stood at the same counter for 40+ years. Way too fast. Looked at the ceiling. Totally memorized. They also told me I could go in the ocean and pool but to avoid lakes and rivers. Also wrong. I should avoid any type of open water. They gave me a bag with aftercare info and aftercare solution. They didn't ever tell me they were charging me $20 for the aftercare solution. Over priced. Not friendly staff. I honestly think you're better off at Claire's. This is after 2 weeks of piercing. I was so cautious and careful with keeping area clean and not touching. Just left urgent care and am on antibiotics to treat. I should charge the store for my copay and medication. Stay. Away.

I initially came here to get my ears repierced after they closed up during my postpartum period. I…read moreswallowed the high price tag expecting premium service, but their customer service is completely rigid and lacking any basic empathy. Be prepared to spend hundreds of dollars once you factor in the premium jewelry they require you to purchase. Their piercing appointments are scheduled for an hour, yet the actual piercing only takes about 5-10 minutes. A significant portion of the appointment is spent discussing and selling jewelry. The real problem came with the follow-up downsizing appointment. After they emailed me to schedule it, the earliest availability was about a month out. As a new mom coordinating childcare for a baby and making a 40-minute drive through NoVA traffic is not easy. The downsizing appointment itself is only scheduled for 20 minutes, which made what happened next even more frustrating. Unfortunately, there was a lot of traffic on a Saturday and I arrived 12 minutes late. When I got there, a front desk lady met me at the door and refused to let me in. My appointment was canceled on the spot because I hadn't called or texted to say I was running late. I was driving and not checking my phone, which apparently didn't matter. There was no flexibility, no understanding, and no sympathy whatsoever for any circumstances. I was told another client was waiting in their car. So after waiting a month for an appointment, arranging my schedule around a baby, and driving 40 minutes, I left without receiving any service at all. Their policies may be their policies, but customer service matters too. The experience felt cold, inflexible, and completely dismissive. Given how much time is built into their appointments and how heavily they emphasize jewelry sales, I was surprised there was absolutely no flexibility for a customer who was a little late due to traffic. There are plenty of piercing studios out there, and after this experience, I would absolutely not waste time here. The prices are already high, and the lack of consideration for customers and new moms made me feel like a lesser person.

I got a helix piercing on both ears as redo from a previously botched job. I'm really happy to have…read morefound them because they actually educated me on piercing care, proper piercing process, etc. it was taking my piercings so long to heal, and I found out that they were pierced at an angle and weren't really going to heal. So I had to let them heal before I could get it done right. I had mostly had Jen do the piercings and the downsizing when it came time. She always gave feedback and was very patient with my questions as well. Tobias was the last person I saw for what was supposed to be a last downsize before I'm set until they heal, but they recommended I stick with the current post. So I actually didn't have to have anything else done. Now, I'm just waiting for my helixes to heal! Here are some more information that may help you determine if Brilliance Piercing is the studio for your piercing needs: they require appointments for any type of service (no drop-ins/walk-ins); they only work with jewelry they have for sale (I believe this is to ensure that the quality of the jewelry is top-notch and they know exactly the metal content - optimal healing conditions); when you have an appointment, you can't bring anyone with you; their jewelry are quite pricey, but not much more than other studios around. Their team is always upbeat, friendly, patient and knowledgeable: they will answer any question you may have and also always ensure you are aware of anything important regarding your piercing after care, etc. They have a wide selection of jewelry appropriate for whatever piercing you're getting! I'm happy with my experience and will come back for more piercings when I'm ready! I trust their professional opinions and also feel comfortable with the quality of their services. Definitely recommend.

Lindsey's personality was friendly, patient and professional. She took her time to listen to what…read morepiercings and earrings I wanted, talked me through each procedure, and aftercare. I love my new piercings/earrings and highly recommend Lindsey! Thank you for making me feel comfortable and relaxed!

Worst service ever Receptionist has such a bad attitude…read moreInstead of helping me, the snobby lady hangs up They have no sensitivity towards customers They don't reassure you if you like what you're getting Not sanitary at all, hygiene is so poor Don't ever go here

Absolutely wonderful business! It was like going to a Medi-Spa…read more My sister pierced my ears when I was a child and one ear was crooked making it difficult to wear earrings so I stopped wearing them and I thought my ears had closed up. Marvin was fabulous. He used a tool and discovered that my ears were still open and he was able to insert earrings. He was very gentle, and concerned about my comfort. I would definitely recommend!

Went to Craig Pokes U with my friend for forward helix piercings and the attitude we got was…read morehonestly crazy. When we first walked in the staff seemed super friendly with other customers, but the second it was our turn the vibe completely changed. We waited over an hour just to be helped, then the apprentice seemed annoyed that we were asking about jewelry prices. Sorry for wanting to know what we're paying for? Some pieces were $300-$370 each, which I understand because it's solid gold, but the way we were treated when we didn't want to spend that much made us feel judged and uncomfortable. The actual piercing process was also not great. The piercer smelled strongly like cigarettes while working on my ear (not exactly comforting), and he was really rough with my friend's piercing and kept bumping into her other piercings during the process. Overall the welcoming vibe disappeared FAST and the whole experience felt awkward and judgmental. Save yourself the weird energy and just drive the extra 12 minutes to Mister Finister's Tattoo & Piercing for a much better experience.

I literally scoured Yelp, Google reviews, and Instagram for a competent blackwork artist until I…read morefinally stumbled upon NoVA Tattoo Company. I decided to see Kelsi for a tattoo and couldn't be happier with the outcome! Everyone at the shop is super friendly--it was really pleasant chatting with (who I assume is) the owner over the phone while setting up the appointment. Kelsi herself is an absolute SWEETHEART. She's extremely meticulous and focused when she works but is also really pleasant and fun to chat with. The tattoo I got was pretty simple and not super big, but I can tell she has a light touch. It's been less than a week since I saw her, and I've already gotten so many compliments from friends and strangers alike. I'd definitely come back for another tattoo, and I can't recommend Kelsi, and Northern Virginia Tattoo, enough!

Anthony is the man, good tunes and had a laid-back approach. I highly recommend this place of…read morebusiness when getting a tattoo!

Ashley did an incredible job on my arm tattoo. She is very professional and came up with multiple…read moreideas to create the art I was hoping for. She's also very pleasant and enjoyable to talk to. I highly recommend reaching out to Ashley if you're looking for a new/unique tattoo.

Great experience with Eric! Collaborative and professional! The tattoo healed the best of any I…read morehave. Will be back!

Had a horrible experience with Killian (the owner) who was polite at first when I was originally…read moreagreeing with his vision for my tattoo. He asked me to send him inspiration so I created a sample in AI just to share my idea as he requested. He absolutely did not like that approach as he felt it inhibited his creative freedom. I tried explaining that it was just a point of reference, much like my Pinterest vision board. I was so excited on my way to the consultation appointment. However, after driving 1 hour in the rain, he cancelled it on the spot because of our creative differences. He claimed to have sent an email to cancel the meeting in advance but actually DID NOT so my time was completely wasted. I thought I was the client. A tattoo is a permanent decision. He even admitted to me in the first meeting that in his own words was literally "dog s*&t at checking email" which was an unprofessional red flag from the beginning. He actually repeated that statement several times to me. Now I see why. I feel that my input should be respected. Upon my arrival to his shop, Killian began to be confrontational and disrespectful with the tone in which he chose to speak. I mentioned that coming to the appointment (that he had just cancelled) was a bad use of my time, he became defensive and rude and blamed it on me. I found Killian to be unprofessional and difficult to work with. After leaving this review, he sent me an unpleasant email further voicing negative comments. Getting a tattoo or several in my case is a very personal experience where you should be made to feel completely safe and that is not the case with Killian. If you want to have creative input over your personal design process, I recommend going to Unbroken in Reston. You deserve respect when paying a vendor for a service and have your vision carried out professionally and collaboratively.

Amazing artist and work. Love this place. Have had creative work and cover ups. All has been great.read more